View
304
Download
3
Category
Tags:
Preview:
Citation preview
UNIFIED UNIFIED COMMUNICATIONSCOMMUNICATIONS
OEM Presentationesna technologies inc.
Unifying & Simplifying Enterprise Communication
08/11/10
Esnatech History and BackgroundEsnatech History and Background
Established in 1989 in Toronto Canada as local messaging & IVR developer
Privately held software company with over 50 employees and 3 regional sales and development offices in the United states and Russia
1995 Launch 1st Windows based CTI based voice mail platform..Telephony OfficeLinX
1999 launch e-LinX, HTML based voice mail solution for the Microsoft Small Business Server
2000 & 2001 esna ranked number 5 & 4 in the industry for enterprise UM sales and deployments
2002 sign global OEM with Active voice for Seven Speech platform and European Voice mail
2002/2003 Esna Signs Mitel networks, & EADS Telecom as international OEM partner for Unified messaging solution
2006 Launch globally with AASTRA Telecom
2007 Launch Voice Mobility (VMY:TSX) to global OEM agreement
Over 100,000 ports sold world wide of the Telephony OfficeLinX platform in over 28 different countries worldwide
08/11/10
What we do……What we do……V
ALU
E
1992 1996 2001 2002 2007
Support center
2005
Professional Services
Develop Custom OEM solutions
Private label Messaging solutions
Sell PC based messaging solutions to VARS worldwide
08/11/10
Value ChainValue Chain
Software DevelopmentSoftware Development
Project ManagementProject Management
Application DevelopmentApplication Development
Product ManagementProduct Management
Sales EngineeringSales Engineering
Professional ServicesProfessional Services
QC & VerificationQC & Verification
Unified Communication
Solutions!
Software & Turnkey platforms
Original Equipment Manufacturers
Resellers & Technology Partners
End U
sers
08/11/10
Core CompetenciesCore Competencies
Project management
Product management
Development
Professional Services
Support System integration
Engineering Innovation
08/11/10
SolutionsSolutions
Esnatech provides enterprise communications applications to address needs for productivity through: Mobility / presence management solutions Unified communications solutions (email, voice mail, telephony within
Groupware and CRM solutions)
Voice Processing solutions Unified Messaging solutions Speech enabled Mobility servers Fax solutions CTI/Presence platforms Secure messaging solutions Emergency broadcasting platforms Disaster Recovery and High availability solutions
08/11/10
MarketsMarkets
oCanada & United StatesoMexicooLatin AmericaoEMEAoASIA Pacific
08/11/10CONFIDENTIAL
Executive Team Executive Team 5 decades of experience in the industry5 decades of experience in the industry
CEO – Mohammad Nezarati Founder, Acting CTO
VP Sales & Marketing Davide Petramala
Joined Esna 1993
VP Operations Mehdi Nezarati
Joined Esna 1992
Director Engineering Arno Ermarkaryan
Joined Esna 2002
CFO Anthony E. Burt, CA
Joined Esna 1999
08/11/109
Esna Tech’s UC PlatformEsna Tech’s UC Platform
POP3
IMAP
WIFI
SIP
DTMF
Speech
HTTP
HTTPS
WAP
XML
SIP
SOA
IMAP
MS Exchange 2000/2003/2007Lotus DominosNovell GroupWiseIMAP servers
Universal Access Gateway to
Content
Esnatech UC Services
GroupWare Services
Enterprise Portals
Business Applications
BEA EIPMS SharepointIBM WebSphere
Microsoft CRM, Oracle, Salesforce.com, Frontpage, ACT, SAP, Netsuite, Binnacle
08/11/1010
UC Server Architecture Overview UC Server Architecture Overview (continued)(continued)
Windows DesktopUC Services
Telephony Infrastructure
Client Gateway Services (UMST)
SMTP Server/IMAP POP 3 Access
Directory Gateway Services (LDAP)
Mail Server Gateway Services (TSE)
Database Access Component (EEAM)
Web Gateway Services:
HTML, WML, IMAP, POP
Admin Tool Reporting Tool Utility Services
IP PBX:SIP/3Com/Avaya
IP Access:SIP/TAPI/MITAI/VTI
PBX CTI Stream:SIP-CSTA/ TAPI/CSTA/
MITAI
Outlook, Lotus Notes, GroupWise
Mobile Device: J2ME, BlackBerry, Windows
CRM, Other DB: Salesforce, SQL Server, Custom
Access
WWW
WAP
IMAP/POP
Desk Phone XML
LDAP Active Directory
License Manager
SMS Connector
Voice Server, FAX Server, IVR Engine
Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services
Speech Services: Nuance ASR/TTS
IP Access:SIP/TAPI/MITAI/VTI
TDM Access:Dialogic/Audiocodes
CTI Services:CSTA/MITAI/TAPI/SIP
ClientApplications
Back OfficeApplications
Mail Server:Exchange, Dominos,
GroupWise, IMAP
Client DB, CRM
Live Communication Server
Database (Sybase)
08/11/1011
Esna’s UC Clients and GatewaysEsna’s UC Clients and Gateways
Desktop Client Mobile Client
Web Access Speech Access
• Primary user interface to UC system
• Access to all user preferences and communication workflows
• Available for MS Windows 2000, XP, Vista
• Standard plugins for MS Outlook, Lotus Dominos, Novell GroupWise, MS Office Communicator, MS Live Messenger
• Access to core functionality of desktop client
• Useful when away from primary computer
• Accessible from any standard web browser using any operating systems: Windows, Apple, Linux, Unix, etc.
• Ability to browse consolidated inbox
• Ability to modify presence
• Secondary user interface to UC system
• Level of access is comparable to the desktop client
• Available for RIM, Palm, Symbian, Window Mobile & Pocket PC, and other J2ME mobile phones and devices
• Integrated with Esna’s LanTalk IM client
• Access to consolidated inbox, presence, contacts, etc.
• Provides access from any telephone, any where
• Provides easy access to communication systems while driving or when computer access or mobile connectivity is limited
• Voice recognition provides seamless navigation
• Ability to browse consolidate inbox using TTS technology
• Ability to browse contacts and initiate new calls
08/11/10
PBX ConnectivityPBX Connectivity
Works with any TDM or IP telephony environment Analog, Digital, T1/E1 Qsig, SIP, TAPI.Wave, CSTA
SIP
SIP/ TAPI.WAV
SIP
Analog/T1/E1/Digital.SMDI
08/11/10
Centralized UM-NON networked PBXCentralized UM-NON networked PBX
Same PBX type Talk SIP to each node
Data center
SIP node 1 SIP node 2 SIP node 3
SIP SIP SIP
08/11/10
Centralized UM-NON networked PBXCentralized UM-NON networked PBX
Same PBX type Talk SIP to each node
Data center
Tapi.wave node 1
TAPI.Wave
Tapi.wave node 2 Tapi.wave node 3
TAPI.Wave TAPI.Wave
08/11/10
Centralized UM-Non-networked PBXCentralized UM-Non-networked PBX
Different PBX’s Define PBX Nodes Talk SIP to each node Each node has dedicated Gateway or Native SIP
Data center
SIP node 1 SIP node 2 SIP node 3
SIP
AnalogT1/E1
08/11/10
Centralized UM-networked PBXCentralized UM-networked PBX
Centralized Messaging Connected to Primary PBX See other nodes and extensions through PBX networking
Data center
SIP
08/11/10
Single Server ConfigurationSingle Server Configuration
Voice Server
CO
LAN
E-mail ServerEnd User
SMDI Link
EEAM – Sybase Database
IMAP4 – Basic UM IMAP Pointers
POP3
UMST – UC Client Manager
VPIM – Networking Services
Web Server – WebClient / Web Report
IMAP TSE – Advanced UM
ASR
TTS
CTI & SMDI Link
08/11/10
Multiple servers – RedundancyMultiple servers – Redundancy
Voice Server 1
CO
LAN
E-mail Servers
SMDI Link
Voice Server 2
DB / File Server EEAM – Mobilink Server
IMAP4 – Basic UM IMAP Pointers
POP3
UMST – UC Client Manager
VPIM – Networking Services
Web Server – WebClient / Web Report
IMAP TSE – Advanced UM
Sybase Mobilink Client 1ASRTTSCTI Server / ClientSMDI Service
Sybase Mobilink Client 2ASRTTSCTI ClientSMDI Service
IMAP TSE
Optional
Web Server
Optional
Network-Attached Storage - NAS
08/11/10
Redundancy – Synchronization ProcessRedundancy – Synchronization Process
Voice
Server 1
CO
LAN
Voice
Server 2
DB / File
Server
Using Mobilink we will have an identical database in 3 different locations.
Mobilink is a separate component and it is license per connection
Non UM users will have their messages stored in 2 locations. (Voice Server X and File Server)
The architecture will guarantee 100% Uptime for Voice Services. (CO Dependent)
All messages are globally unique
Sybase Mobilink Client 2
Message Files 2
NAS
MobilinkServer
Sybase Mobilink Client 1
Message Files 1
Message Files 1&2
08/11/10
What if... scenariosWhat if... scenarios
CO
LAN
Voice
Server 2
Sybase Mobilink Client 2
Message Files 1
NAS
MobilinkServer
Sybase Mobilink Client 1
Message Files 1
Incoming traffic has to be redirected to Voice Server 1
Database info is still available from any of the Sybase points of access
Second point of storage for Messages become active
Voice access and other Services are still available
Voice
Server 1
DB / File
Server
08/11/10
Recovering SynchonizationRecovering Synchonization
CO
LAN
Voice
Server 2
NAS
MobilinkServer
Sybase Mobilink Client 1
Message Files 1
Voice
Server 1 Mobilink will re-
synchonize the dabatases
Message syncronization process starts
DB / File
Server
08/11/10
Redundancy & ScalabilityRedundancy & Scalability
Multiple Voice Server Administration
Allows for allocation of a single License over multiple servers
08/11/10
ScalabilityScalability
Some specifications 30,000 users (business rules apply) 288 ports Minimum configuration involves 3 PCs Distribuited Licensing
Break Points for Services Web > 10.000 users per server IMAPTSE > 5000 users per server
Some Business Rules Private subnet for security and traffic control purposes High availability rather than fully redudant MWI only available for Voice and Fax messages.
08/11/10
IMAPTSE is a gateway that is used to provide a single data store for both email and voice messages. Through unifying these stores, this allows the user to have a single access point for all their communication information. Delivers the following benefits:
→ Message management Single message store, or integrated Message store→ Secure wireless messaging Secure UM client for Finance and secure environments→ GroupWare Interoperability MS exchange 2000/2003/2007/ Lotus Domino 6.5-8.0/GroupWise 6.5 and above
Unified Messaging Services:
Access to all messages in E-mail Secure Wireless MessagingUM ServicesUM Services
08/11/10
LDAP Integration:
Integrate Directories with LDAP Environment
The LDAP importer utility is installed automatically on the Telephony OfficeLinX enterprise UC system, and is used as a deployment tool that enables an existing LDAP directory (Active Directory) to be imported and selectively replicated to the voice server. This process allows the installers to quickly create voicemail users in large enterprise installs.
Directories supported:IPlanet Active DirectoryNovell Lotus Dominos
Directory integrationDirectory integration
08/11/1026
Desktop Client and Email PluginDesktop Client and Email Plugin
1. Set the user’s current or planned presence
3. Integrated click-to-call capability using any phone
5. Esna’s integrated messenger including broadcast functionality to IM entire group
7. Access to Esna’s full UC client to change preferences and workflows
9. Consolidated inbox showing emails, voicemail, faxes, IMs, etc.
Outlook plugin pictured (right)
Similar plugin available for Lotus Dominos and Novell GroupWise
1
2
3
45
1
08/11/1027
Mobile ClientMobile Client
1 2
3
4
5
1. The mobile client provides many of the features of the desktop client
3. Menu provides access to functionality embodied in Esna’s directory application
5. The mobile client includes LanTalk (Esna’s integrated IM client)
7. Ability to change location and presence setting though mobile device
9. Includes advanced features like the ability to be notified when a colleague is off the phone
11. Provides live phone status of workgroups
13. Can interoperate with any softphone or wireless softphone
RIM client pictured (left)
Similar clients available for Palm, Symbian, Window Mobile & Pocket PC, and other J2ME mobile phones and devices
08/11/1028
Office Communicator PluginOffice Communicator Plugin
1. Shows current presence indicator
3. Enables a simplified inbox view that allows the user to respond to new emails, VMs or faxes, turns Communicator into a voice mail client
5. Message preview pane (Note: for voicemails, user can directly play the audio through the preview pane)
7. plugin seamlessly integrate into the Office Communicator user interface through tabs
9. Right-click enables easy click-to-call and IM functionality to respond to messages
11. History tab shows a log of recent communications
13. Greetings tab allows user to change current presence and message
Office Communicator plugin pictured (left)
Similar plugins available Skype, Window Live Messenger
Plugins under development for Yahoo! Messenger and GoogleTalk
1
2
3
4
5
3
4
6 7
08/11/1029
Advanced Desktop Client Feature: Advanced Desktop Client Feature: Bluetooth Enabled-PresenceBluetooth Enabled-Presence
1. Enable or disable bluetooth presence
3. Establish device to be monitored (cell phone, PDA, etc.)
5. Establish presence setting when in / out of range
7. Set detailed presence and communication routing parameters
1
2
3
4
3
08/11/10
WAP Gateway:
Wireless access through any WAP Browser - Cell phones, PDA’s
The Telephony OfficeLinX™ Unified Communication platform offers a Wireless Application Protocol (WAP) interface to their WebClient that is fully synchronized with the enterprise edition GroupWare solution. The current WAP Client offers the following functionality:→ Login/Logout → Check messages → Reply /Forward/ Delete / Create messages → Search/Create folders → Change status → Add/Set phone address → Add notification numbers and addresses → Schedule notification → Send a text message (SMS) to other user
Thin client for wireless accessThin client for wireless access
08/11/10
Text to Speech (TTS):
Access Text & e-mail via any Phone with TTS Playback
The most powerful argument for using TTS technology in the telecom world is the advantage of reducing costs and expediting development by supplanting human recordings. By using TTS prompts, an organization can reduce staffing requirements while improving the speed and quality of customer service. The RealSpeak engine delivers high quality audio for reading back text and e-mail over the phone. Messages can be read back as a voice message and users can reply to e-mails by simply recording a response.
→ Highly scalable
→ Excellent audio quality
→ Multilingual capabilities for text to voice playback
Text to Speech integrationText to Speech integration
08/11/10
Automatic Speech Recognition (ASR)Speech-enabled Corporate Directories
and Data Access with ASR
Telephony Office-LinX ASR module uses advanced Speech Recognition technology provided by Nuance®. An industry leader in Speech Recognition, Nuance deploys the largest number of speech-enabled systems around the world.
Speech-enabled automated attendant and company directory, based on the Industry leading Nuance® 8.5 Speech Engine
Speech access to both personal contacts and corporate directories
Speech enabled IVR services
Speech recognitionSpeech recognition
08/11/1033
UC Server Architecture OverviewUC Server Architecture Overview
Highly modular solution UC services can be enabled / disabled individually
Easy to customize based on customer needs
Deployable on a single server or on a cluster of servers
Primary Server Components Communication system abstractions (wrappers)
UC engines / services
Relational databases
Technical libraries
Unparalleled Interoperability More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.
Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA
Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.
All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform
Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database
3rd party technology: ASR, TTS, Fax
08/11/10
Timing Initiative Description
Q108 • Speech Access
• Fixed to Mobile convergence
• Integrated Presence
• Integrated biometric based security using the user’s Voice Print to access mailbox
• Speech navigation of mailbox
• Call handoff between wireless and office phone networks
• Extended PBX functionality, such as hold/transfer while on mobile phone
• Seamless handoff from one device to another
• Plug-in and support for Office Communicator, Skype, Live Messenger etc.
Q308 • Personal Assistant
• Portal Integration
• Enhanced Speech Commands
• Enhanced Client experience
• Extend speech access to calendar and tasks
• Add Lotus and Groupwise Calendar and Contact support
• Further develop the Esna SOA with enterprise middleware and portal solutions
• Further develop speech navigation to provide full speech access to system functions
• Enhance the client applications to include all telephony functions, such as setup/tear down of conferences, SIP media built into the client application, Integration with Lotus Sametime
Q109
and
Beyond
• Intelligent Assistant • Detect user behavior on how UC services are used and build models around predicting user behavior to make UC system more intelligent
34
Product RoadmapProduct Roadmap
UNIFIED UNIFIED COMMUNICATIONSCOMMUNICATIONS
OEM Presentationesna technologies inc.
Unifying & Simplifying Enterprise Communication
Recommended