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First Right Repair (FRR)
Four Week Training Report
On
*First Right Repair (FRR)Submitted in the Partial Fulfilment of the requirement for the award of degree of
Bachelors of Engineering
In
Mechanical Engineering
Submitted To: Submitted By:
Mr. RAJIV KUMAR (Asst. Prof.) Prabhat Sen Gupta
Mr. RAJESH SHARMA (HOD Mechanical) C09139
____________________
Department of Mechanical Engineering
CHANDIGARH COLLEGE OF ENGINEERING AND TECHNOLOGY SECTOR-26, CHANDIGARH-160019
C09139
First Right Repair (FRR)
SUMMER TRAINING
AT
HONDA MOTORCYCLE & SCOOTER INDIA (PVT.) LTD.
Submitted BY:
PRABHAT SENGUPTA
(C09139)
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First Right Repair (FRR)
ACKNOWLEDGEMENTS
Training for a whole semester at the Honda Motorcycle and Scooter India Ltd (HMSI), Manesar was a very pleasant and intellectually enriching experience for me, both as an individual as well as a student of Mechanical Engineering. The state of the art equipment installed in the plant helped me to increase my knowledge and also get some hands on experience of the latest practices in the manufacturing industry.
First and foremost I thank Miss Kavita Pandey for giving me this wonderful opportunity to do a project in such a prestigious and progressive industry.
I express my heartfelt gratitude to my guide Mr. Pankaj Aggarwal and Miss Deep Raliya for their immense guidance and continuous support throughout my project work, and it is only because of his vision and encouragement that, I was able to complete my project
I thank Mr. Rohit Gulati or his guidance and help in understanding the working of the section.It wouldn’t be complete if I didn’t thank the entire Service Planning Department. The last one month was made special by these people who were more than just my senior colleagues. They helped me to understand the working of the Automotive Industry and its culture. I thank them all.
Prabhat Sen Gupta
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INDEX
1. Executive Summary of Honda Motors2. The Philosophy3. Honda Founder4. Presence of Honda5. HMSI Profile, Manesar6. Manufacturing facilities available at HMSI7. FRR ( First Right Repair) 8. Bajaj9. Honda10.Hero Honda11.TVS12.Yamaha13.Conclusion
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EXECUTIVE SUMMARY
Honda Motor Company Ltd. is a multinational corporation headquartered in Japan manufactures automobiles, motorcycles, trucks, scooters, robots, jets and jet engines, ATV, water craft, electrical generators, marine engines, lawn and garden equipment, and aeronautical and other mobile technologies. Honda's line of luxury cars is branded Acura in North America and Ben Tian in China. More recently they have ventured into mountain bikes. Honda is the 6th largest automobile manufacturer in the world as well as the largest engine-maker in the world, producing more than 14 million internal combustion engines each year. In August 2008, Honda surpassed Chrysler as the 4th largest automobile manufacturer in United States. Currently, Honda is the second largest manufacturer in Japan behind Toyota and ahead of Nissan.
In October 1946, Soichiro Honda established the Honda Technical Research Institute in Hamamatsu, Japan, to develop and produce small 2-cycle motorbike engines. Two years later, Honda Motor Company, Ltd. was born, and in 1959 Honda opened its first storefront in Los Angeles with six industrious employees. This first store front location closed April 25, 2009 due to declined sales. The first production automobile from Honda was the T360 mini pick-up truck Powered by a small 356 cc straight-4 gasoline engine; it was classified under the cheaper Kei car tax bracket. The first production car from Honda was the S500 sports car. Its chain driven rear wheels was point to Honda's motorcycle origins. Honda Motor Co., Ltd. operates under the basic principles of "Respect for the Individual" and "The Three Joys" — commonly expressed as The Joy of Buying, The Joy of Selling and The Joy of Creating. "Respect for the Individual" reflects our desire to respect the unique character and ability of each individual person, trusting each other as equal partners in order to do our best in every situation. Based on this, "The Three Joys" expresses our belief and desire that each person working in, or coming into contact with our company, directly or through or products, should share a sense of joy through that experience.
Honda Motorcycle And Scooter India Private Limited has a name in the field of motorcycles and scooters. After being established in 1999, in a few years it has developed a reputation of providing world class products with a technology to suit Indian conditions. No doubt the policies and procedures followed by HMSI are of world standards but with growing competition and to cut cost in the today’s price competitive market, scope of improvement is always welcomed.
In this stint of one month of my summer training, I was posted in the Service Planning DEPARTMENT where I undertook the following project “First Right Repair”.
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THE PHILOSOPHY
The management standards to be shared by all Honda group cooperation are worldwide as ‗a Company present worldwide. Honda companies worldwide are having global standards.
HMSI operates on a principle, which is followed worldwide by all Honda companies. Maintaining a global viewpoint, we are dedicated to supplying products of the highest quality, yet at a reasonable price for worldwide customer satisfaction. Honda's philosophy is based on the company's guiding principle and advocates 2 fundamental beliefs: Respect for the Individual
Honda recognizes and respects individual differences. The respect for individual stems from the following three points:
» Initiative» Equality» Trust
It is the contribution from each individual in the company that has made our company what it is today and that, which will take us into the future.
The Three Joys
In line with Honda's Philosophy, HMSI conducts all its daily activities in pursuit of the following joys:
» The joy of manufacturing high quality products.» The joy of selling high quality products.» The joy of buying high quality products.
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FOUNDER OF HONDA:
Honda’s Presence in India
Honda Siel Cars India Limited (HSCI)
Joint venture company of Honda Motor Company Ltd., Japan & Siel Limited
Incorporated in December 1995
Currently, Honda Motor Company, Japan has 99% stake in HSCI.
Honda Siel Power Ltd (HSPL)
Joint venture between Honda Motor Co., Japan and Siel Ltd.India.
Was incorporated in September 1985 and produces a range of Power Products in India, like Portable Gensets, Portable Engines, Portable Water Pumping set and Lawnmowers.
Currently Honda Motor Company, Japan has a 99% Equity Stake in this company.
Honda R & D India Private Limited (HRID)
The company's objective is to make an R&D that works jointly with the people of India to produce motorcycles for the enrichment of society and lifestyle of users of India
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THE MANESAR PLANT
HONDA MOTERCYCLE AND SCOOTER PVT. LTD, MANESER is one of the two manufacturing facilities of HMSI. It is located 45 KM from New Delhi. The Manesar Plant is spread over 52 acres, with a covered of about 85815 sq meters. The foundation stone for the factory was laid on 14th December and Construction was completed in January 2001 The initial installed capacity was 100000 scooters per year, which reached 600000 scooters by 2007, in 2011 the installed capacity was 15, 00,000 lac vehicles in a Year The total investment for the initial capacity was Rs. 215 Crore and now the accumulated investment is 800 crores, it is a 100% owned subsidiary of HMC Japan. At HMSI we have following two areas of production: 1) MOTORCYCLE 2) SCOOTER
Under these two categories there are three lines:-
i) LINE-1 S/C
ii) LINE-2 M/C
iii) LINE-3 M/C
IN HMSI there are two types of assembly we have-
i) AE (ENGINE ASSEMBLY)
ii) AF (FRAME ASSEMBLY)
Operations, Divisions & Departments
1.) Manufacturing Production o Frame o Engine Production Support o Engineering o Material Control Production Control o PPC o NMC
2.) Purchase
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Mass Production Purchase o Mass Production Parts o General Purchase New Model Purchase o Parts Development o Cost Development o Cost Planning
3.) Quality Control Quality Control o Homologation o Engineering Quality& Market Quality o Vehicle Quality o Parts Quality
4.) Sales& Marketing Sales o North Region o East Region o West Region o South Region o Central region o Safety Region o Export
Marketing& Planning o Sales Promotion o Planning& Network Development 5.) Customer Service Customer Service o Spare Parts Sales o Technical Service o Dealer service
6.) General Affairs Human Resource & Administration o Human resource o Administration Associate& Social Relations o Industrial Relation o Health Centre o Security Centre 7.) Finance& Accounts
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HMSI (Honda Motorcycles and Scooters India Pvt. Ltd.)
The ‘Wings’ arrived in India as HMSI. Honda Motorcycles and Scooters India Pvt. Ltd. (HMSI) was incorporated on 20th August 1999. HMSI is a 100% subsidiary of HONDA Motors Co. Ltd. Japan, to manufacture two wheelers in India. Recognized all over the world as the symbol of Honda two wheelers, they promise to initiate changes and make a difference in the lifestyle of the people of India. Honda’s commitment to India is to manufacture world class two wheelers that are designed and best suited for local conditions. Ever since its establishment in 1999, HMSI has striven to offer products of the highest quality at a reasonable price by following its fundamental belief of bringing joy to people. In a short span of six years, HMSI has emerged as the largest scooter manufacturer and the fourth largest two wheeler company in India.
MANUFACTURING FACILITIES AVAILABLE AT HMSI, MANESAR PLANT
1) LPDC
2) HPDC
4) Machining
5) Engine Assembly
6) Press Shop
7) Weld Shop
8) Paint Shop
9) Frame Assembly
10)Vehicle Quality
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11)Logistics
LOW PRESSURE DIE CASTING (LPDC)
A metal mould, or die, is mounted on a above a sealed furnace containing molten metal. A riser tube connects the bottom of the die to the molten metal bath. The chamber containing the molten metal is pressurized (typically 20-100kPa), and the metal is forced up into the mould. Once the casting has solidified, the pressure is released and the molten metal falls back into the bath, and the casting ejected in preparation for the next cycle.
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HIGH PRESSURE DIE CASTING (HPDC)
High pressure die casting is a manufacturing process in which molten metal (aluminum) is injected with a die casting machine under force using considerable pressure into a steel mold or die to form products.
Because of the excellent dimensional accuracy and the smooth surfaces, most high pressure die castings require no machining except the removal of flash around the edge and possible drilling and tapping holes. High pressure die casting production is fast and inexpensive relative to other casting processes.
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MACHINING
Machining is a collection of material-working processes in which power-driven machine tools such as saws, lathes, milling machines, and drill presses, are used with a sharp cutting tool to mechanically cut the material to achieve the desired geometry.
The following processes takes place in machining:
1. Finishing2. Taping3. Drilling4. Reaming5. Washing of cylinder head6. Leakage Testing
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ENGINE ASSEMBLY
Engine Assembly (AE)
AE (Assembly Engine is the area where Engine is assembled from parts. The parts are procured from various vendors like Mushashi. ASK auto , LGB. TIDC etc. The room is a white room where all parameters like temperature and humidy are controlled.
A rough sequence of assembly is given below. 1. Crankshaft+ Crankcase+ Gear Assy+ Drum Gear Shifter+ Kick shaft+ dowel
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2. Bolting for RCC and LCC
3. Oil Rotor on C Shaft
4. Bolting
5. Drive Sprocket + Plate Shift Stopper+ Plate Fixing
6. Dowel and Ring Assy
8. Clutch assy
9. Oil cap, Gasket
10. R cover
11. Clutch cable receiver
12. Cylinder Comp + Piston on Crank shaft
13. Chain (Timing) on Sprocket Cam
14. Tensioner Plate
15. Gasket + cylinder Head+ Cam Assy
16. Sprocket to Rockerarm Assy
17. Sparkplug
18. Flywheel
19. Oil Seal
20. L Covering + Neutral Switch
21. Leak Test
22. Inspection
23. Oil Filling
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The above sequence is a general sequence. Sequence of every engine (model) is different.
Photo of the Engine Assembly at Scooter Plant
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PRESS SHOP
The Press Shop has four press machines. The two are of 350 ton and the other two of 500 ton configuration. The two processes that the press shop performs are Drawing and Trimming. The components produced at the Weld Shop are front fender for KWPA (Activa) and petrol tanks for all the motorcycle models.
The above picture showing Drawing & Trimming resp.
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WELD SHOP
Welding is a fabrication or sculptural process that joins materials, usually metals or thermoplastics, by causing coalescence. This is often done by melting the workpieces and adding a filler material to form a pool of molten material (the weld pool) that cools to become a strong joint, with pressure sometimes used in conjunction with heat, or by itself, to produce the weld.
The 2 different types of welding done at the HMSI scooter plant are MIG Welding & Spot Welding.The components welded are front fendor,fork,frame &BOC.
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PAINT SHOP
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FRAME ASSEMBLY
Frame assembly is divided into various parts:1) PA (Paint Assembly)
2) Ground Floor- MS
3) First Floor- MS
4) Joint Conveyor
5) Main Line
The PA area loads various parts onto the Marshall carrier and also the frame is
punched with a unique number.
The first and Second Floor area load the conveyor with sub assemblies like
Front Fork Sub Assy.
Joint conveyor is where the Engine and Frame are joined. The wheel assemblies
and chain drive are assembled with the frame assembly here. Rest assembly is
done on Main Line.
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VEHICLE QUALITY
After assembly, prior to dispatch the vehicle is inspected to ensure that it meets
the HMSI quality standards. The scooter plant has the following tests:
1. Headlight Beam Test: At this stage the headlight is tested if its functioning properly or not.
2. Brake Power Test: The vehicle‘s tires are placed on 2 ribbed rollers and brake is engaged. The roller try to turn the wheel but the brake resists them This resistance is measured in Newton‘s, every model has different minimum values which every bike must have in order to qualify.
3. Speedometer Test: The scooter’s front tire is placed on 2 rollers and they are drive to a speed of 40 Km/h.. This checks the front assembly for any vibration and difference is speedometer readings
4. Acceleration & Vmax Test: In this test the bike is run to its maximum velocity on a test bed. This checks the working of all mechanical components. Not only the maximum velocity is checked but its acceleration and other circuits like electrical (i.e. Horn, Headlight , Winkers are checked).
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FRR (First Right Repair)
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FRR DEFINATION
FRR IS DEFINED AS THE NUMBER OF VEHICLES UNDERGOING REPEAT REPAIR TO THE TOTAL NUMBER OF VEHICLES IN THAT TIME FRAME
REASON TO FIND FRR
• To analyze the critical problems in the vehicle
• To analyze the quality of service provided
• To analyze the dealership and its technicians
• To analyze and improve upon the future plans for service
FRR (First Right Repair) : Its importance
• The automotive industry of the country depends upon the type of service offered, that is the after sales services.
• The after sales service consists of vehicle repair and service. The quality of service or repair is what determines, which company has the best after sales service.
• FRR is the concept of repairing the vehicle the first time it comes to the workshop. The process in which a repeat repair occurs leads to losses to the company.
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BAJAJ
21/06/2011 BAGGA LINK KAROL BAGH
23/06/2011 PRJ BAJAJ PATPAR GANJ
The Bajaj Group is amongst the top 10 business houses in India. Its footprint
stretches over a wide range of industries, spanning automobiles (two-wheelers
and three-wheelers), home appliances, lighting, iron and steel, insurance, travel
and finance.
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BAJAJ FRR CHART
REASONS FOR REPEAT REPAIR
ABNORMAL ENGINE NOISE SPARE PARTS
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BRAKES INEFFECTIVE COMMUNICATION PROBLEM
ENGINE DOES NOT START EASILY TECHNICAL PROBLEM
ENGINE STOP TECHNICAL PROBLEM
GEAR SHIFTING PROBLEM VEHICLE MISHANDLEING
LOW PICK UP/ VEHICLE DOES NOT STARTTECHNICAL PROBLEM
OIL LEAKAGE FROM THE ENGINE SPARE PARTS
OTHERS……… TECHNICAL PROBLEM
SHOCK ABSORBER NOT WORKING VEHICLE MISHANDLEING
VIBRATION ON HANDLE VEHICLE MISHANDLEING
HONDA
The ‘Wings’ arrived in India as HMSI. Honda Motorcycles and Scooters India Pvt. Ltd. (HMSI) was incorporated on 20th August 1999. HMSI is a 100% subsidiary of HONDA Motors Co. Ltd. Japan, to manufacture two wheelers in
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India. Recognized all over the world as the symbol of Honda two wheelers, they promise to initiate changes and make a difference in the lifestyle of the people of India.
22/06/2011 PRAGANYA HONDA OKHLA
22/06/2011 MALWA HONDA OKHLA
23/06/2011 RACE HONDA PATPAR GANJ
HONDA FRR CHART
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REASONS FOR REPEAT REPAIR
ABNORMAL ENGINE NOISE TECHNICAL PROBLEM
BRAKES INEFFECTIVE SPARE PARTS
ENGINE DOES NOT START EASILY TECHNICAL PROBLEM
ENGINE STOP TECHNICAL PROBLEM
GEAR SHIFTING PROBLEM VEHICLE MISHANDLEING
LOW PICK UP/ VEHICLE DOES NOT STARTTECHNICAL PROBLEM
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OIL LEAKAGE FROM THE ENGINE SPARE PARTS
OTHERS……… SPARE PARTS
SHOCK ABSORBER NOT WORKING SPARE PARTS
VIBRATION ON HANDLE VEHICLE MISHANDLEING
REPAIR CHART
HERO HONDA
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The company is a joint venture between India's Hero Group and Honda Motor Company, Japan that began in 1984.
In 2001, the company achieved the coveted position of being the largest two-wheeler manufacturing company in India and the ‘World No.1’ two-wheeler company in terms of unit volume sales in a calendar year by a single company. Hero Honda has retained that coveted position till date
22/06/2011 ARC HERO HONDA OKHLA
24/06/2011 PASHUPATI HERO HONDA OKHLA
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REASONS FOR REPEAT REPAIR
ABNORMAL ENGINE NOISECOMMUNICATION PROBLEM
BRAKES INEFFECTIVETECHNICAL PROBLEM
ENGINE DOES NOT START EASILYCOMMUNICATION PROBLEM
ENGINE STOPTECHNICAL PROBLEM
GEAR SHIFTING PROBLEMVEHICLE MISHANDLEING
LOW PICK UP/ VEHICLE DOES NOT STARTTECHNICAL PROBLEM
OIL LEAKAGE FROM THE ENGINESPARE PARTS
OTHERS………SPARE PARTS
SHOCK ABSORBER NOT WORKINGVEHICLE MISHANDLEING
VIBRATION ON HANDLEVEHICLE MISHANDLEING
REPAIR CHART
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TVS TVS Motor Company is the third largest two-wheeler manufacturer in India and one among the top ten in the world, with annual turnover of more than USD 1 billion in 2008-2009, and is the flagship company of the USD 4 billion TVS Group.
22/06/201 CPL TVS OKHLA
4/07/2011 GANPATI TVS SEC 13 GURGAON
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TVS FRR CHART
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REASONS FOR REPEAT REPAIR
ABNORMAL ENGINE NOISE COMMUNICATION PROBLEM
BRAKES INEFFECTIVE SPARE PARTS
ENGINE DOES NOT START EASILY TECHNICAL PROBLEM
ENGINE STOP TECHNICAL PROBLEM
GEAR SHIFTING PROBLEM VEHICLE MISHANDLEING
LOW PICK UP/ VEHICLE DOES NOT STARTTECHNICAL PROBLEM
OIL LEAKAGE FROM THE ENGINE TECHNICAL PROBLEM
OTHERS……… TECHNICAL PROBLEM
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SHOCK ABSORBER NOT WORKING VEHICLE MISHANDLEING
VIBRATION ON HANDLE TECHNICAL PROBLEM
REPAIR CHART
YAMAHA
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Yamaha made its initial foray into India in 1985. Subsequently, it entered into a 50:50 joint-venture with the Escorts Group in 1996. However, in August 2001, Yamaha acquired its remaining stake becoming a 100% subsidiary of Yamaha Motor Co., Ltd, Japan (YMC). In 2008, Mitsui & Co., Ltd. entered into an agreement with YMC to become a joint-investor in the motorcycle manufacturing company "India Yamaha Motor Private Limited (IYM)".
YAMAHA
4/07/2011 GREEN YAMAHA GURGAON
4/07/2011 PICK UP WHEELS SUSHANT LOK GURGAON
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YAMAHA FRR CHART
REASONS FOR REPEAT REPAIR
ABNORMAL ENGINE NOISE COMMUNICATION PROBLEM
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BRAKES INEFFECTIVE SPARE PARTS
ENGINE DOES NOT START EASILY TECHNICAL PROBLEM
ENGINE STOP TECHNICAL PROBLEM
GEAR SHIFTING PROBLEM COMMUNICATION PROBLEM
LOW PICK UP/ VEHICLE DOES NOT STARTTECHNICAL PROBLEM
OIL LEAKAGE FROM THE ENGINE SPARE PARTS
OTHERS……… TECHNICAL PROBLEM
SHOCK ABSORBER NOT WORKING VEHICLE MISHANDLEING
VIBRATION ON HANDLE TECHNICAL PROBLEM
REPAIR CHART
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CONCLUSION
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COMPETITOR FRR REPORTPARAMETERS BAJAJ HONDA HERO HONDA YAMAHA TVS
TIME TAKEN FOR
PROBLEM TO REOCCUR
THE AVERAGE TIME BETWEEN A
PROBLEM TO REOCCUR IS 4-5
DAYS
THE AVERAGE TIME BETWEEN A
PROBLEM TO REOCCUR IS 2-3
WEEKS.
TIME BETWEEN A PROBLEM TO
REOCCUR IS 6-7 DAYS
TIME BETWEEN A PROBLEM TO REOCCUR IS 1
WEEK
THE AVERAGE TIME BETWEEN A PROBLEM TO REOCCUR IS 9-
10 DAYS
VEHICLE PART MOST
SUSCEPTABLE TO REPEAT
REPAIR
IN BAJAJ VEHICLES THE ENGINE SEEMS
TO GIVE ABNORMAL ENGINE
NOISE AND AVERAGE IS A BIG
PROBLEM
IN HONDA VEHICLES THE
ENGINE OF ACTIVA HAS
STARTING PROBLEMS AND BRAKES ARE A
MAJOR CONCERN
HERE THE VEHICLES HAVE PROBLEM IN THE GEAR BOX AND IN THE ENGINE
DUE TO LOW PICK UP
LOW PICK UP SEEMS TO BE
THE MAIN PROBLEM WITH BRAKES BEING INEFFECTIVE
GEAR SHIFTING SEEMS TO BE THE MAJOR
PROBLEM WITH FRONT SHOCK
ABSORBERS
MAIN REASON FOR
REPEAT REPAIR TO
OCCUR
VEHICLE MISHANDELING BY
THE CUSTOMER AND TECHNICAL
PROBLEMS ARE THE MAIN REASON FOR
REPEAT REPAIR
THE MAIN REASON IS THE
SUPPLY OF SPARE PARTS, WHICH IS
VERY LESS
THE TECHNICAL PROBLEMS KEEP
REOCCURING WHICH MEANS
THAT THE DIAGNOSIS OF
THE VEHICLE IS NOT UP TO THE
MARK
VEHICLE MISHANDELING
SEEMS TO BE THE MAJOR CAUSE OF REPEATED
REPAIR
IT SEEMS THAT THE TECHNICAL DIAGNOSIS
FAILS AND LEADS TO REPEAT REPAIRS
NUMBER OF REPEAT REPAIRS
OUT OF THE 20 CUSTOMERS
SURVEYED 12 HAD REPEAT REPAIRS IN
THE VEHICLE
OUT OF THE 30 CUSTOMERS
SURVEYED 9 HAD REPEAT REPAIRS
OUT OF THE 20 CUSTOMERS
SURVEYED 8 HAD REPEAT REPAIRS
OUT OF THE 20 CUSTOMERS SURVEYED 7 HAD REPEAT
REPAIRS
OUT OF 20 CUSTOMERS SURVEYED 8
VEHICLES HAD REPEAT REPAIRS
VEHICLE MOST
SUSCEPTABLE TO REPEAT
REPAIR
PULSAR 150 ACTIVA SPLENDOR FZ RTR 160
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IMPROVEMENT AREAS
PRAMETRERS REMARKS
TE
CH
NIC
AL
PR
OB
LE
M
LEVEL OF TECHNICIAN
IF THE TECHNITION ISN'T QUALLIFIED ENOUGH THEN THE SERVICE QUALITY SUFFERS. THE BEST WAY TO IMPROVE
THE TECHNICIAN IS BY IMPARTING KNOWLEDGE AND TRAINING AT THE FACTFJ
IMPROPER DIAGNOSIS
IF THE DIAGNOSIS PROCEDURE ISN'T COMPLETE THEN MORE PROBLEMS ARE SAID TO OCCUR. THE WAY TO
ELIMINATE THIS PROBLEM BY BETTER TRAINED TECHNICIANS AND BY PROPER QUALITY CHECKS BY THE
FLOOR SUPERVISOR
COMMUNICATION PROBLEMTO IMPROVE THIS PROBLEM SUPERVISOR SHOULD BE
MORE ATTENTIVE AND CROSS CHECK OF THE JOB CARD SHOULD BE DONE.
SPARE PARTS THE SUPPLY OF SPARE PARTS SHOULD BE IMPROVED AND
REQUEST FOR MORE SPARE PARTS SHOULD BE PLACED BEFORE HAND
VEHICLE MISHANDELING
TO REDUCE THIS PROBLEM PROPER RIDING TECHNIQUES NEED TO BE MENTIONED TO THE CUSTOMER AND CHARTS AND OTHER FORM OF VISUAL DISPLAY SHOULD BE PUT UP
SHOWCASING SAFETY RIDING
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