Turkish Society for Quality

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Turkish Turkish Society  Society for  for Quality  Quality  Since Since 1990  1990  

 Ahmet Hamdi Dogan,  Ahmet Hamdi Dogan, 

Chairman Chairman 

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TURKIYE

2

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KEY INDICATORS

3

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4

Economy of Turkey – Exports

TURKIYE

Country

1999

2000 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Turkey 26 26.9 37.6 35.1 49.12 69.46 72.49 85.21 140.8 109.6 117.4 143.5

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Economy of Turkey – Imports

TURKIYE

Country 1999 2000 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Turkey 40 55.7 43.9 50.8 62.43 94.5 101.2 120.9 193.9 134.5 166.3 232.9

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 KalDer is an independent non-profit organization,

Founded in 1990 by representatives of prominent Turkish Industrialists’ Groups.

 Aims; 

to coordinate quality efforts and promote Quality Management

to enhance the awareness of management quality in industry,public sector and NGO’s 

to provide an environment where experts from different companiescan share and disseminate quality knowledge through avoluntary organization

KalDer - Turkish Society for Quality

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KalDer Organization Chart

Quality AwardsExecutiveCommission

Developmentand Training

Director

Congressand EventsDirector

TCSI Director

 AccountManager

AuditingCommission

Board ofDirectorsEthicsCommission

TCSI

Commission

SecretaryGeneral

PurchasingManager

Corporate

Communication Manager

ExecutiveCommitee

TrainingManager

Member

Relationsand NQMManager

NationalQuality Award

Secretary

Congress

and EventsManager

Developmentand Training

Director

Board ofDirectorsEthicsCommission

TCSICommission

SecretaryGeneral

ExecutiveCommitee

Congressand Events

DirectorTCSI Director

TrainingManager

NationalQuality Award

Secretary

Developmentand Training

Director

Board of DirectorsEthicsCommission

TCSICommission

SecretaryGeneral

ExecutiveCommitee

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Established 1990 

Members  2.018

Staff  30

Branch offices

 Ankara

İzmir   Bursa

Eskişehir  

Headquarter   İstanbul 

KalDer - Turkish Society for Quality

RepresentativeOffices

 Antalya

Denizli

Kayseri

Konya

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Where we are… 

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KALDER 2015

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EFQM - National Partner OrganizationEuropean Foundation for Quality Management

 ASQ - World Partner

 American Society for Quality

MEQA- Founding Member

Middle East Quality Association

UN Global Compact

Corporate Sustainability in the World Economy

Partnerships

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KalDer Work With… 

• Republic of Turkey Ministry of Finance

• Republic of Turkey Ministry of Family and Social Policies

• Republic of Turkey Ministry of National Education

• Republic of Turkey Social Security Institution

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 Improving the competitiveness

• National Quality Movement

• Trainings, Panels, Workshops

• External Assessment• Benchmarking• Turkish Customer Satisfaction Index

Main Activities

 Awareness

• Quality Congress• Public Quality Symposium

• Organization of working-groups• Quality and Management SystemsFair• Publications

Recognation and Rewarding

• National Quality Award• Levels of Excellence (C2E,R4E)• Regional Awards

5,824TOTAL TRAININGS,

PANELS, WORKSHOPS

TOTAL NATIONAL QUALITY AWARD 77

101,122PARTICIPANTS

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New award categories have been launched;

. SME category in 1997

. Public Sector and Operational Unit categories in 2001

. NGO’s category in 2002 Award categories at present;

. Organisations. LO. SME’s ( dependent / independent ). Operationl Units

. Public Sector. Education. Healthcare. General Public Administration

. NGO’s 

NQA Categories in Turkiye

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 Improving the competitiveness

• National Quality Movement

• Trainings, Panels, Workshops

• External Assessment• Benchmarking• Turkish Customer Satisfaction Index

Main Activities

 Awareness

• Quality Congress• Public Quality Symposium

• Organization of working-groups• Quality and Management SystemsFair• Publications

Recognation and Rewarding

• National Quality Award• Levels of Excellence (C2E,R4E)• Regional Awards

EFQM

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 Improving the competitiveness

• National Quality Movement

• Trainings, Panels, Workshops

• External Assessment• Benchmarking• Turkish Customer Satisfaction Index

Main Activities

 Awareness

• Quality Congress• Public Quality Symposium

• Organization of working-groups• Quality and Management SystemsFair• Publications

Recognation and Rewarding

• National Quality Award• Levels of Excellence (C2E,R4E)• Regional Awards

QUALITY CONGRESS

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Turkish Customer Satisfaction Index

T M M ETürkiye Müşteri Memnuniyeti Endeksi 

l l

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Q3Q2Q1 Q4Mobile

Telephones

GSM Operators

Fast FoodRestaurants

LPG Gas

Bank CreditCards

PetroleumStations

Fruit Juice

Bottled Water

 Airlines

Small Appliance

Cleaning Products

Personal Care

Meat and Poultry

Milk and dairy

Canned Foods

 Vegetable Oil

Margarine

Ice Cream

White Goods

TV 

 Automotive

Banks – Individual

Supermarkets

Insurance

Cargo Services

Brokerage

TCSI – Yearly Measurement Plan(25 Industry  – 125 Companies)

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Turkish Customer Satisfaction Index

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ISTANBUL

21

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Quality Congress

 ABOUT:

Sharing experience of speakers and participants about:

• Business

• Management

• Quality issues

• Global trends

• Life

BIGGEST professional networking platform in Turkey and the Region

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21st Quality Congress

Total Number of Participants 2.512

Number of Sessions 4 keynote sessions, 16 parallel

sessions

Total Number of Speakers 89

Total Duration of Presentation 1.300 minutes / 22 hours

Duration of Live Media Coverage 376 minutes

Total Number of Sponsors 47

Number of Exhibitor Companies 37

45,500TOTAL PARTICIPANTS

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GlobalGlobal

CompetivinessCompetivinessandand WorldWorldCitizenshipCitizenship

QualityQuality of of Work Work--QualityQuality of Lifeof Life

MakingMaking thethe DifferenceDifference

LivableLivable FutureFuture

Some Themes…

20072007

20082008

20122012

20112011

20092009

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Companies… 

29

which are our members in Capital Magazine Top 100

51 COMPANIES  

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Keynote Speakers from Quality Congress

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Keynote Speakers from Quality Congress

22nd Q lit C

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22nd Quality CongressSHARING EXCELLENCE

ISTANBUL

Type: Business

Theme:  “Sharing Excellence” 

Format: Keynote and Parallel Sessions

Date: November 12-13, 2013

Topics to be discussed: (Session Titles)

Leading with Vision, Inspiration and Integrity, Succeeding Through People,Strategy, Partnerships and Resources, Managing by Processes, Products andServices, Adding Value for Customers, Taking Responsibility for a Sustainable

Future, Innovation and Creativity, Women’s Success Stories, Mobbing etc.

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 Award Ceremony

AwardAward winnerswinners areare honoredhonored byby

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 Award Award winnerswinners areare honoredhonored bybyPresidentPresident of of thethe RepublicRepublic

Press reviews

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Press reviews

TV Programme-Bloomberg HT

Monthly Magazin

35

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ContactContact::

www.kalitekongresi.orgwww.kalitekongresi.org 

www.kalder.orgwww.kalder.org 

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KalDer - Turkish Society for Quality

THANK YOU FOR 

 ATTENTION 

KalDer, Turkish Society for QualityTel: +90 216 518 42 84 Fax: +90 216 518 42 86 E-mail:

kalder@kalder.org

www.kalder.org