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What Is Hosted PBX/UC&C?
• Hosted PBX and hosted UC&C fall under “cloud communications.”
• Cloud communications includes a range of services with increasing capabilities.
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Hosted PBX/UC&C Market Demand
Enablers– VoIP technology
improvements– High bandwidth
availability
Source: Frost & Sullivan, September 2013
Drivers– Mobility– Video– Web collaboration– Contact center
solutions
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Hosted PBX/UC&C Deployment ModelsCloud Architectures
Public – Multitenant– All customers
share a common software instance
Private – virtualized– Each customer has
its own software instance
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Hosted PBX/UC&C Deployment ModelsHybrid Models
Geographical – some locations (e.g., HQ)
served by a premises system
– others (e.g., branch offices) are served via the cloud
Functional – some UC functions (e.g.,
email and telephony) located on-premises
– other UC functions (e.g., IM, presence and Web conferencing) delivered via the cloud
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Top Benefits of Hosted PBX/UC&C…
IMPROVEMENTS SAVINGS
Enabling scalability by easily adding/subtracting users
Moving to opex spending models
Providing more advanced communications features
Reducing technology overhead
Extending capabilities to remote and mobile workers
Minimizing the risk of technology obsolescence
Improving worker productivity Reducing management burdens on IT/telecom staff
Enhancing business continuity/disaster recovery
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Hosted PBX/UC&C Buying Triggers…
Aging premises infrastructure that is expensive to maintain due to frequent repairs, service disruption as well as limited parts and skilled staff availability
Expired Centrex contract
Rapidly evolving user needs no longer met by current infrastructure
Uncertain or frequently changing capacity requirements
Need to gain a competitive edge through advanced communications that reduce costs, enhance user productivity or accelerate business processes
Source: Frost & Sullivan, September 2013
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