There’s No Place Like Home #carewhereyoulive files/programs and services...There’s No Place Like...

Continuing Care

There’s No Place Like Home

#carewhereyoulive

Celebrating Personhood - ASNS Conference

Susan Stevens, Senior Director

October 22, 2019

Continuing Care

Patient, Family & Public Advisors

Continuing Care

Patient, Family & Public Advisors

Western Zone

CC Quality

Council

Northern Zone

CC Quality

Council

Eastern Zone

CC Quality

Council

Central Zone

CC Quality

Council

Provincial CC

Quality

Council

Project & Research

Working Groups

Sharing Stories

Ad hoc Advice

Continuing Care

Our Patient, Family & Public Advisory Council was

formed in the fall of 2016 to advise senior leaders,

health care providers, staff and physicians on

policies, practices, planning and delivery of patient

and family-centered care. It is a place to ensure

patients, families and communities are meaningful

partners at all levels of service planning, allowing

their perspectives to be heard and thoroughly

considered in decision making.

Patient, Family & Public Advisory Council

http://www.nshealth.ca/get-involved/patient-family-public-advisory-council

Continuing Care

http://www.nshealth.ca/get-involved

How You Can Get Involved

Satisfaction Surveys

• Client & caregiver surveys

• NSHA Intake & Care Coordination

• Home Support

• VON & NSHA Nursing

• Developed by Dr.

MacDonald & Dr. Weeks,

Dalhousie University

• Involved clients, families

and public advisors

• Involved NSHA and home

care agency staff

Satisfaction Surveys

• Did you receive competent care?• How were you treated?• How many different care providers

were involved?• Were missed visits an issue?• Did you receive timely responses?• Were your concerns or complaints

addressed?• Are you fearful about raising

concerns or complaints?• What other supports and services

do you need?

Continuing Care

Priority AreasFinancial Sustainability

Health Human Resources

Integrated Service Planning

Mental Health and Addictions

Ortho – Hips and Knees

Patient Flow

Population Health

Primary Care & Chronic Disease Management

Research

System Wide Improvement Initiatives & Major

Infrastructure Projects

Emergency Care, Acute Medicine, Continuing Care

Client & Caregiver Surveys

Home Support Waitlists

Long Term Care Placement

Service Provider Contracts

Research Projects

Information Transfer

Safety Risk Assessment

Continuing Care Priorities

Continuing Care in Nova Scotia

1.1 million

nursing

visits

$1.1B

10,000+

FTEs

175+

providers

41,000

clients

Residential Care FacilityNursing Home

Specialized EquipmentOvercost Funding

OxygenUnder 65 PharmacareBehaviourial Health

AssessmentCase Management

Home SupportSelf Managed Care

Supportive CareNursingOxygen

Bed LoanWheelchair Loan

Personal AlertFacility Based Respite

Caregiver BenefitBehaviourial Health

IADL FundingHome First Funding

InformationReferralIntake

1-800-225-7225

#carewhereyoulive

Continuing Care

Care where you live.

Home First

Care Where You Live

NSHA supports an evidenced-based,

person-centered philosophy called

Home First.

When a person is admitted to hospital,

we start planning for discharge by

asking “What can we do to help this

person return home?”

We know most people want to live at

home with family and friends as long as

possible. Our goal is to make that

happen for more people.

Care where you live.

Home First

• Supports individuals to return and stay home whenever

possible

• Involves individuals and families in setting realistic care plans

• Supports decision making about life-changing options, such as

a move to long-term care, from home

• Allows individuals to wait at home for long term care placement

to their preferred facility, reducing transfers

• Reduces risk of hospital-acquired infections and deconditioning

through timely discharges

Care where you live.

Care where you live.

Everyone’s needs are different and

change over time. There is a range of

supports and services that provide care

where you live.

You have questions about Home Care.

Let’s explore the answers – together.

Your Input

1. What programs and services are working well?

2. What programs and services are missing?

3. How can we support individuals and families better?

4. Is there anything else you want to share to with us?

“The system will never be perfect

because we are all human beings,

but it can be better if we were

all treated like human beings.”

- very wise woman

Susan Stevens, BSW, MEd, RSW, CHE

Senior Director, Continuing Care

Mumford Professional Centre

6960 Mumford Road, Suite 2069

Halifax, NS B3L 4P1

Office: 902-487-0811

Fax: 902-423-8929

Email: susan.stevens@nshealth.ca

www.nshealth.ca/continuing-care