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presentation given to AIA/CoreNet Build Boston convention workshop. October 2009
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Sun Confidential: Internal Only 1
The Workplace @ Sun
Mark WartenbergDirector of Workplace Infrastructure DesignSun Microsystems
Sun Confidential: Internal Only 2
Guided By A Singular Vision
The Networkis
The Computer
A whole new world of work
Sun's Open Work Program
Evolving Open Work● Work practices
● Technology
● Physical environment
Sun Confidential: Internal Only 3
Like it or not...the way we work has changed
NOW...Work is thought of as something you do...
not somewhere you go
THEN...Work was about traveling to
one location for a 9 to 5 day
Sun Confidential: Internal Only 4
• Markets and customers are global• Talent is global and knowledge-based• Workforce is anywhere• Work locations are multiple• Work activity is more team-dependent• Growing desire for work/life balance• Significant increases in workforce mobility
All Resulting in Significant Changes inWORK STYLES and WORKPLACE NEEDS
A Distributed Workforce in a Global Workplace
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Further Increases in Mobility Predicted
“IDC estimates the mobile workforce will be more than 1 billion workers by the
year 2011, with nearly 75% of the U.S. workforce
mobile by then.1 ”“Forrester estimates enterprise mobile employees will make up 73% of the
workforce in 2012.2 ”1 Worldwide Mobile Worker Population 2007 – 2011 Forecast, IDC 20072 Enterprise Mobile User Forecast: Mobile “Wannabes” Are The Fastest-Growing Segment, Forrester October 9, 2008
Sun Confidential: Internal Only 6
Real Estate Trendsrising costs of space, energy & operation
Eco-ResponsibilityGrowing Sensitivity to Environmental Issues & Sustainability
Proximity to CustomerWant/Need to Be Near the Customer
Talent, Skills/Demographics “Squeeze” to Compete for Talent on a Global Basis
Business ContinuityFlexibility Needed for Regional Crises
Business AgilityForecasting Headcount, Space entry to and exit from markets
New Work Realities
Sun Confidential: Internal Only 7
Trends that began more than 14 years ago
• On any day, 25 to 30% of workspaces were empty. Today the utilization across Sun is 35 - 40% in field offices. 50-55% in campus engineering offices.
• Availability of high speed internet connections at home• “Consumerization” of IT• Ubiquitous mobile phones. Advent of SMART phones• Web 2.0 and the rise of the “participation age”• Globalization• Growing corporate responsibility being “Greener” • Sun develops the Open Work (formerly iWork) program
as a response
Sun Confidential: Internal Only 8
So... what IS Open Work @ Sun ?
100% of Sun employees work with at least 1 remote
team member
• Sun's Open Work program is the embodiment of Sun’s vision: The Network Is The Computer
• Designed to develops and enable a more flexible, agile, mobile 21st century workforce at a much lower support cost
• 14 years in the making, Open Work is Sun's corporate culture
• Integration of work practices, technologies, spaces, and policies enabling employees the choice to work wherever they may need to be
Sun Confidential: Internal Only 9
nearly 60% of Sun's 34,000 employees work away from the office at least 1- 2 days a week
Open Work @ Sun today
Nearly 20,000 of 31,000 Sun employees:● Are nomadic and have no assigned seat● work from multiple locations● work across IT platforms● Reserve a seat/meeting room via online tool
EVERYONE participates in Open Work ● Assigned: 5 days assumed in office: assigned seat● Flexible: 1- 3 days/ week in office: reserve a seat● Assigned Home: In office NTE 2 days/week● No one is forced into a category.● Manager has the final say over category● 14 years of evolution
Sun Confidential: Internal Only 10
Reduced operating expenses ● Hundreds of millions saved in RE costs ● Substantial IT savings
Enhanced employee productivity● Increased employee satisfaction with flexible
& innovative work environmentImprove business agility
● Positions Sun to quickly and effectively respond to emerging markets
● growth with limited capital expenditureAttract and retain best, brightest
● Access most innovative, available talent, regardless of location
Seat on Sun Site Mobile$23,000.00 $11,000.00
$29,000.00 $12,000.00
Avg. Annualized Cost (RE & IT)
Avg. Set Up Cost Cost (RE & IT)
Direct Benefits to Sun
Sun Confidential: Internal Only 11
Benefits to Customers & Partners
• Enhance collaboration & relationships● Expanding our footprint from 300+ locations to
literally thousands around the globe● Fosters better relationships, with
more opportunities and venues in which to engage
● Sun employees' anywhere, anytime availability to customers and partners
● Improve business continuity & disaster response
Sun Confidential: Internal Only 12
Benefits to Employees
● Improved job satisfaction● Internal survey results show that our flexible and
innovative work environment is the top reason 82% of employees said they would recommend Sun
● Reduce traffic/commute time● 2.1 days per week working away from the
office saved Sun employees an average of 2.5 weeks of work time*
● more than 50% of that work time was “given back” to the employer
● Save money● Saved more than $1,700 per year in gasoline
and wear and tear on their vehicles by working at home 2.1 days a week.*
Sun Confidential: Internal Only 13
Benefits to the Environment
Open Work Energy Measurement ProjectApril 2008
● In 2007 Open Work prevented 31,000 tons of CO2 from entering the atmosphere
● Energy consumption by equipment in a Sun office was twice that of home office equipment ● 520 watts/day at home vs. 1080 watts/day at a Sun office
● Commuting was more than 94 percent of each employee’s carbon footprint for work vs. 6 percent of total carbon emissions to power office equipment
● Working from home an average of 2.3 days per week, an employee reduces energy used for work by 5,400 Kilowatt hours/year
Sun Confidential: Internal Only 14
What’sNext for
Open Work?
Sun Confidential: Internal Only 15
Provide technology platform to maximize use of the network – telephony,access, tools, and computing support
Provide a smaller, elastic, and dynamic physical and technical infrastructure that not only enables but encourages collaboration
Provide open, collaborative work studio-like environments & multi-use spaces plus transient drop-in work spaces for visiting employees & partners. Network levels playing field
Work from wherever you are is the norm for an increasing population…
70% of the workforce engages inremote or mobile work requiringeveryone to rely on distance collaboration…
Employees come to the officeto collaborate and interactwith coworkers, and at least half ofall collaborative work is informal…
If… Then ...
Evolving Open WorkSupport how people are already working by putting the network first
Sun Confidential: Internal Only 16
A workplace that puts the network first ● Where you are matters less. Network links
people
● Talent & opportunities assumed to be global
● Places are focused on collaboration● What needs to be done on site ?
● What can be done over the network ?
● Everyone participates & contributes● Sustainability impact by eliminating
commute● Global business continuity is less
challenging
Still Guided By A Singular Vision but now...
The Networkis
The Workplace
Sun Confidential: Internal Only 17
Changing workplace demands new behaviors
● Find & communicate with one another ● Collaborate● Stay engaged● Make our work visible● Cultivate work community● Interact informally
To succeed we MUST find and adopt new ways to:
Sun Confidential: Internal Only 18
Work Practice
• Develop skills for managing virtual teams● Develop protocols for access & availability • New hire assimilation support & training• Budget & support for face-to-face contact• Performance management rewards results
Manage by Results & Optimize Employee Performance
Sun Confidential: Internal Only 19
Technology
Put the network first !!!• Access from anywhere & everywhere• Shared Baseline Tools• Content : secure & network accessible• Focus on collaboration• Devices: portable & support baseline tools
Connecting People & Information Regardless of Location
Sun Confidential: Internal Only 20
Physical Space Design
● Current data tells we still have way too much RE● Used at an average of 55% of capacity on any day
(US). Includes those who have an assigned seat● People are moving to more mobile & distributed
workstyle much faster than RE/IT portfolio can react
● Less architecture, more tech driven by behaviors● Office design should focus on group not individual ● A variety of work environments● Measure and build to utilization
Right design for the work to be done
Sun Confidential: Internal Only 21
Find and communicate with one another● Presence Awareness
● Who is available, when and how● Instant Messaging ● Shared Calendar ● Virtual Meeting Places● Virtual Team Rooms
● Many tools are out there today. Your IT department may even approve of one or two
● Make presence over the network the number 1 group protocol
● This is NOT about just adding some tech tools. It is about adopting behaviors
Sun Confidential: Internal Only 22
Staying engaged and collaborating● Data, Documents, Opportunities
● Share your work.....your inbox is NOT a collaborative tool● Synchronous and Asynchronous – Vyew.com
● Store your work on the network – Box.net, DriveHQ
● Virtual Team Rooms/wiki – Ning
● Virtual Worlds – Second Life : http://secondlife.com/
Sun Confidential: Internal Only 23
Staying engaged and collaborating as a group● Connecting via video
● Desktop video – Skype Vidyo, Mirial● From free to $50K for 40 “seats”● In all interactions...body language
counts !!!● who is doing e-mail (or whatever)
and who is engaged● HD video over IP – a whole new
world● Virtual Worlds – Second Life : http://secondlife.com/● Virtual Team Rooms/wiki – Ning : http://www.ning.com/● Many other tools are out there. Your IT department may even
approve of one or two● Use video instead of the phone !!!!!
Sun Confidential: Internal Only 24
Interacting informally... the hardest part
● Ambient video● HD video from place to place● Always on – an open window● Live desktop video - Ustream,
Mirial, Vidyo● Group Chat Rooms
● Always open and buzzing● Virtual Worlds
● in world becomes the default ● the “real world” is secondary
Biggest concern about distributed workplace is loss of informal interaction
Sun Confidential: Internal Only 25
Reinventing Sun's Physical Workplace
Sun Confidential: Internal Only 26
Open Work needs to evolve with the workplace
Sun Confidential: Internal Only 27
Why come to the office at all ?
● to meet vendors and partners● meet and show off to clients● Open, vibrant work studios● assemble with other teams
● to meet your team face to face● use non-personal level
infrastructure
Sun Confidential: Internal Only 28
Why come to the office at all ?
● to connect with global team members using state of the art technology
● the primary reason to come to the office should be to collaborate with other people in ways you cannot do over the network
Sun Confidential: Internal Only 29
Prototype Test Kitchen Implementation
Sun Confidential: Internal Only 30
Sun in the Americas Today Sun's Next Generation
● Full utilization of assets and reduced OpEx● Supports same number of employees with a footprint that's
50% of the size● Physical and technical infrastructure that enables employees
to collaborate and be productive in the increasingly distributed environment
27 workspaces, 4200 SF 29 workspaces, 1900 SF
Build and pay for what you need...
Sun Confidential: Internal Only 31
Sun’s Next-Gen Work EnvironmentCollaborative, Connected, Dynamic
• Network connectivity is ubiquitous
• Open, vibrant work studios• Team rooms for targeted
group interaction• Breakaways for quiet,
heads down work• Meeting rooms that serve
a multitude of functions• The shared spaces
(cafe/copy/mail) integrated to provide for spontaneous interaction
Sun Confidential: Internal Only 32
Sun Confidential: Internal Only 33
Sun Confidential: Internal Only 34
New Worksurface
Sun Confidential: Internal Only 35
Sun’s Next-Gen Work Environment in SL
5900SF pilot area on
Menlo Park, CA campus
Sun Confidential: Internal Only 36
➭ mark.wartenberg@sun.com➭ Thanks
Mark Wartenbergmark.wartenberg@sun.comhttp://sun.com/openwork
Thank you
Still Guided By A Singular Vision but now...
The Networkis
The Workplace
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