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The Stockholm Congestion Charging Trial. SOLUTION DESIGN DESIGN & IMPLEMENTATION WHY IBM. The Stockholm Congestion Charging Trial. Like establishing a new Company ››. IBM ON DEMAND SOLUTION. Solution Complexity. Volumes 350,000 passages per day 850,000 photos per day - PowerPoint PPT Presentation
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Confidential | June - 2006 © 2006 IBM Corporation
The Stockholm Congestion Charging Trial
SOLUTION DESIGN
DESIGN & IMPLEMENTATION
WHY IBM
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
The Stockholm Congestion Charging Trial
Like establishing a new Company ››
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Solution Complexity
Performance 99,96 % system availability Very low number of failed
charges
Volumes 350,000 passages per day 850,000 photos per day 110,000 payments per day 10,000 - 2,000 calls per day
Scale 1,000,000 user accounts 430,000 distributed transponder 81 charged lanes 7,4 Terabyte storage
IBM ON DEMAND SOLUTION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
How does it work?
2Information is matched with registered vehicle. Fee is added to the owner’s account
Call-centre operations managed by IBM
The gateway registers the vehicle
A
1 Picture is taken of the vehicle’s licence plate.
ABC 123
B
IBM has designed, built, implemented
integrated and runs the congestion charging system
3 Way of payment• Transponder/direct debit• Bank/Giro• 7-eleven/ Pressbyrån
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Equipment
CAMERA ANTENNA
IBM ON DEMAND SOLUTION
LASER
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Vehicle identification process
WHY IBM
Road Surface
6300
1700
25
50
1000010000
31
5500
1300
Distance between suspension pointof Registration Unit and center of
middle gantry
Height to Registration Unitsuspension point
Distance definedby detection
sensor bracket
1700
Distance between center of gantryand equipment suspension points
Height to RadioCommunication
equipmentsuspension points
6500
Height todetection sensor
suspensionpoints
Distance between suspension pointof Registration Unit and center of
middle gantry
DBLS
TX / R /MR
RU RU
The Switch (S) shall be mountedabove and not more than 500 mmfrom the TXes(not applicable for MR)
6500
Minimumheadroom
5500
Height to Registration Unitsuspension point
6500
Minimumheadroom
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Redistributed traffic from the peek
DESIGN & IMPLEMENTATION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
The Stockholm Congestion Charging Trial
DESIGN & IMPLEMENTATION ››
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Expectations VS reality
DESIGN & IMPLEMENTATION
Architecture Overview
Intern
etE
xtranet
SAPCRMFI-CABW
Customer Service
IntegrationHub
Transaction Store
Local Vehicle Database
Detailed Transaction
database
Citrix
Vehicle owner
MLC
Preprocessor
OCR
ImagesStore
Charging points
Web Portal
ExternalSystems
E2E Monitoring
Sch
edu
ling
Storage
USF Copenhagen
Ro
adsid
e
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Expectations VS reality
DESIGN & IMPLEMENTATION
6
12
18
24
Web +
Payment
Capturing Passage Data
Preprocessing and OCRTax Decision
Dunning
Direct Debit
Business Warehous Update
Car Registy Update
Payment Files
7
8
9
10
11
MCR and Predunning Verification
13
15
17
16
14
21
20
19
22
23
1
2
3
4
5Backup
Payment Lot
START
24 Hours Operational Cycle
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
We redesigned the solution a number of times!
Major challenges to overcome
IBM got the responsibility from end to end
Coordinate the large number of partners
Manage the large number (200) of change requests
Optimise the system design to meet the aggressive service levels
Maximise the OCR solution performance
Manage all data processing within a 24 hour cycle
The system had to be up and running 3 Jan 2006
Extensive media coverage
DESIGN & IMPLEMENTATION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Joint forces
Number of people involved
IBM: 200 people
Client: 50 people
All together: 14 nationalities
11 partners
4,000 people
DESIGN & IMPLEMENTATION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Extensive media coverage
Before the launching date
Solution, transponders and project costs
DESIGN & IMPLEMENTATION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Extensive media coverage
System launching day
Focused on the expected chaos
DESIGN & IMPLEMENTATION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Extensive media coverage
One day after
Immediate positive press focused on the huge impact
DESIGN & IMPLEMENTATION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Extensive media coverage
Some weeks after
System performance exceeds all expectation
DESIGN & IMPLEMENTATION
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Charging schemes in other cities
Singapore Oslo London Stockholm
Objective Optimize the usage of road infrastructure.
Fund new road & public transport infrastructure projects
Reduce congestion 15% and fund investments in the London transport system
Reduce congestion 10-15%, improve the environment and fund increased public transport and Park&Ride
Pricing scheme €0-2 per in bound trip; variable chargeMonday to Friday 8:00 to 19:00
€1,5 per inbound trip; flat rate all days
€10 area charge per day, flat rate Monday to Friday 7:00 to 18:30
€1-2 per in and outbound trip; variable chargeMonday to Friday 6:30 to 18:30
Payment Pre payment Cash card and DSRC
Pre payment via DSRC or manually at road side
Pre payment manually
Post payment via DSRC & direct debit or manually (giro or retailer)
Enforcement Camera and ANPR Camera and MCR Camera and ANPR Camera and ANPR
Revenue per year €40M €130M €270M €85M
Future GPS based system considered
Extension and variable pricing scheme considered
Western extension, DSRC pilot project
Referendum to decide to permanent or not
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Costs
What's driving the total cost in the Stockholm Congestion Project?
Exemptions rules
Service levels
Payment rules
Transponders
WHY IBM
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
The solution is good but not perfect
WHY IBM
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
The Stockholm Congestion Charging Trial
WHY IBM ››
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Road Charging – Why IBM
IBM uses innovation to meet the functional objectives.
IBM has the ability to build, design and operate one of the most
complex IT solutions via our skills within consulting, IT outsourcing and
process outsourcing like call-centres & payment processes.
WHY IBM
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Road Charging – Why IBM
Managing complexity
Holistic approach
Experience
IBM Research
Security/privacy
Technology evolution
Open standards
WHY IBM
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
Contact details – Reference case contact
WHY IBM
Jamie HoughtonAssociate Partner IBM BTORUC Global LeaderTel: + 44 (0) 771 8778662E-mail: jamie.houghton@uk.ibm.com
Gunnar JohanssonAssociate Partner, IBM GBSEMEA RUC Business Solution ProfessionalTel: +46 70 793 5729E-mail: gunnar.s.johansson@se.ibm.com
Todd AppelAssociate Partner, IBM BTO EMEA Public Sector Business DevelopmentTel: +44 (0) 77 64 988 987E-mail: todd.m.appel@uk.ibm.com
Videos– Winning the Road Game– Stockholm Congestion Charging Trial
Planed RUC seminars– Urban Futures conference, Stockholm May
3-5– Impact Conference, Stockholm June 29-30
Stockholm VIP client demonstrations– Road side equipment (Bus tour)– Call centre – Central system
White Papers / Leaflets– Driving the future of road user charging– Congestion Charging White Paper – Stockholm Congestion Charging Trial leaflet
RUC Knowledge card (IBM internal)
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Stockholm Congestion Charges
Stockholm Trial | June 2006 | Confidential © 2006 IBM Corporation
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