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The Source forHousing Solutions
Partnering for Success
Kim WalkerSenior Program Manager, CSHSeptember 22, 2014
Our Mission
Improve lives of vulnerable
people
Maximize public
resources
Build strong, healthy
communities
Advancing housing solutions that:
Supportive Housing Training Center
Five Key Roles in Supportive Housing
Owning/Owner Oversight/Asset Management
Developing the building
Coordinating and providing support services
Managing the property
Involving the residents
…and the people responsible
Owning/Owner Oversight/Asset Management
Developing the building
Coordinating and providing support services
Managing the property
Involving the residents
OWNER
DEVELOPER
SERVICE PROVIDER
PROPERTY MANAGER
ALL
Owner: the buck stops here
o Long-term control and legal responsibility
Developer: from idea to occupancy
o Very different from management and services
Property manager: real estate operations
o Lynchpin of financial and physical viability
Service provider
o The “support” in supportive housing
Key Partners
Who else in on the team?
• Neighbors• Building residents• Funders/lenders• Licensing/regulatory
agencies• Development
consultant• Community
relations specialist
• Architect/engineer(s)• Attorney(s)• Contractor• Surveyor• Environmental
investigator• Marketing consultant
LONG-TERM INTERESTS
Experienceo Similar projectso Same funding sourceso Integrating services with housing
Track recordo Time/cost/communication
Style/approacho Knowledge transfer
Funder Requirements
Selecting Consultants
Three Stages of Development
Stage 1
Stage 2
Stage 3
Predevelopment
Construction/Lease-Up
Operations
Three Stages of Development
Stage 1
Stage 2
Stage 3
Predevelopment
Construction/Lease-Up
Operations
During the predevelopment stage, developers try to obtain grants and forgivable loans to finance project planning and assemble initial due diligence reports. Your development team is working on short-term contracts or on the good faith promise of a contract.
Three Stages of Development
Stage 1
Stage 2
Stage 3
Predevelopment
Construction/Lease-Up
Operations
During the construction/lease-up period, larger projects may use private, short-term construction lender loans as well as public sector funds.
Three Stages of Development
Stage 1
Stage 2
Stage 3
Predevelopment
Construction/Lease-Up
Operations
During operations, projects may have any combination of permanent, long-term private loans, public sector grants or loans, annual or multi-year grants for services, and operating subsidies.
Partner Discussion Points
Written document
s
Different roles
Institutionbiases
Shared vision
Different bottom
lines
Understanding Culture
Predictable Crises in Supportive Housing
Compromises about building
design/construction
bring unforeseen consequen
ces.
Avoid by: consulting
with tenants, staff and
counselors, and all other
partners.
Predictable Crises in Supportive Housing
Operating costs are
higher than operating budget.
Keep manageme
nt company informed, involved;
allow them to look at
figures more than
once.
Predictable Crises in Supportive Housing
Operating costs are
higher than operating budget.
Keep manageme
nt company informed, involved;
allow them to look at
figures more than
once.
Predictable Crises in Supportive Housing
Service staff begin their work by initiating self-help recovery meetings and substance abuse services. Tenants request employment services, but they are not offered. Use of services drops off.
Predictable Crises in Supportive Housing
Service staff begin their work by initiating self-help recovery meetings and substance abuse services. Tenants request employment services, but they are not offered. Use of services drops off.
Involve tenants in service design and conduct periodic customer satisfaction surveys concerning management and service issues.
Resources
Not a Solo Act Toolkit – http://www.csh.org/wp-content/uploads/2012/03/NotSoloAct_final_312.pdf
Dimensions of Quality - www.csh.org/quality
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