The “Scoop on Office Employment” Hiring and Firing
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- Slide 1
- the Scoop on Office Employment Hiring and Firing
- Slide 2
- New Employee Hiring Start with FIRST things FIRST- What does
the Practice really need here? Evaluate the Practice to determine
if the position is truly a necessity, or would restructuring your
office resolve the issue. *Sometimes offices expand too rapidly
eating up valuable working capital that provides job security for
all. *The quality employee would prefer to learn new tasks and be
more productive for greater pay.
- Slide 3
- Define the Position Job Description An organized, well
functioning office is one that has clearly defined the tasks and
expectations of each position. Create a job description for the new
position, or review the existing one to make sure all the needs you
are seeking to cover are contained in the description.
- Slide 4
- Quick Basics on the Legalities of Hiring the hiring process
should be free of any indication that the hiring decision will be
based in any way upon race, color, religion, gender, national
origin, age, or disability. you only have to take applications if
you have vacancies.applications base hiring decisions only on
job-related criteria.hiring decisions be consistent and judge
applicants on qualifications, not assumptions or stereotypes.
verify references, employment history, and background information
and document your efforts.references, employment history, and
background information
- Slide 5
- Placing Your Ad Use your written job description to create the
advertisement for your position. Be accurate in your description of
what the position requires. Use positive, upbeat language to
describe the position and work environment. Cast a wide net when
looking for new employees, especially for entry level positions.
Someone eager to learn with a great work ethic is often the better
choice over experience without those qualities. Consider posting
the position with your local newspaper and the Texas Workforce
Commission. Candidates will be able to email applications, resumes
and cover letters.
- Slide 6
- Sample Job Advertisement Billing Trainer (Medical) About the
Job Voted one of the BEST PLACES TO WORK by our employees for 6
years! PURPOSE: Coordinates and conducts training activities to
include development of curriculum and delivery of job specific
training related to medical billing and business office functions,
as well as creating eLearning while managing overall process by
utilizing a Learning Management System. Carries out all duties
while maintaining compliance and confidentiality and promoting the
mission and philosophy of the organization. ESSENTIAL FUNCTIONS:
Develops course material according to the needs analysis and
requests. Coordinates class schedules, maintains and revises
curriculum, and conducts business office and billing and collection
training including registration, appointments, check-in and
insurance procedures, referrals, coding, etc. Collaborates with
departments to identify training needs and develops training
documentation specific to medical Practice Management applications,
workflows, and/or departmental processes. Participates in system
upgrades through analysis, testing and development of documentation
to support workflows and procedures. OTHER DUTIES AND
RESPONSIBILITIES: Assists the Staff Development Manager and team
members with identifying other training needs, developing training
materials, and conducting training. Attends meetings, participates
in workgroups and/or serves on committees as needed. Performs other
duties as assigned. MINIMUM QUALIFICATIONS: Education: High school
diploma or equivalent. Bachelors degree or an equivalent
combination of education and/or experience required. Experience: At
least 2 years of experience in an administrative role within a
medical setting. Experience utilizing LMS and creating elearning
materials preferred. Experience working with a Practice Management
System preferred.
- Slide 7
- Job Application- Office Application for Employment You dont
have to use one and it doesnt have to be complicated or long. But
if you do, make sure that offices application for employment is
free of any questions that could convey discrimination such as age,
national origin, gender etc. Sample job application for a position
with the State of Texas
http://www.twc.state.tx.us/jobs/gvjb/stateapp.pdf
- Slide 8
- Reviewing Applications Have realistic expectations when
reviewing applications. Base expectations on the level of the
position hiring for. Look for candidates who offered more than the
required information. Cover letter, resume, etc. Look at what was
said and left unsaid. Gaps in work history, number of employers,
reason for leaving
- Slide 9
- Personality Check Before the first interview is set up, stop to
evaluate your current staff. There are 4 Basic Personality Types,
each one has strengths and weakness. Certain combinations clash
more than others. Not taking personality into consideration when
hiring a new employee often means the difference between a date and
a marriage. This often means wasted time, money and effort are
spent training someone who will not stay on as a long term
employee. Or worse, they stay and ruin a cohesive team sometimes
running off the best help the practice has. Take this seriously!
Take the time to figure out which personality will fit well with
your existing staff and compliment the position being filled.
- Slide 10
- Crash Course in Personalities 4 Main Personality Types Popular
Sanguine - life of the party personality dresses for attention,
very social and upbeat, energized by people. Driven Choleric- Type
A personality, gets the job done, takes charge, strong, dominate
personality, energized by people. Melancholy - the mentalist
personality, thinks things through, organizes, makes lists,
artistic, need to withdraw to recharge. Phlegmatic - laid back
personality, easy going, peaceful, nonchalant, unexcitable, need to
withdraw to recharge.
- Slide 11
- Positives and Negatives Sanguine a people personality. They get
along well with others and are upbeat. They love interacting with
others and play the role of the entertainer in group interactions.
But can be easily distracted and not always reliable about getting
work done. They have a tendency to over-promise and under-deliver.
Their lively clothing and accessories can help you identify this
personality type. Consider this personality for receptionist or
nurse Choleric also a people personality and are very driven by
accomplishing goals and tasks. Hard works but, but can run
rough-shod over others. Tend to be decisive and stubborn. Consider
(carefully) this personality for office manager, billing and
collections
- Slide 12