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Schulich
Centres
ofEx
cellen
ce
The Masters Certificate in
Public Management
2009TORONTO
15 days over 4 months:
JANUARY 14 – MAY 7, 2009
SEEC is one of only four schools in the world ranked in the top tierof both Executive Education categories (Open-Enrolment and Custom Programs)by the Economist Intelligence Unit.
Advanced Executive Training for sustainableleadership and governance in public service.
Public
Manag
ement
Sponsored by:
2
The Masters Certificate in Public Management
All modules take place in Schulich’s world-classExecutive Learning Centre, Schulich School of BusinessYork University, 4700 Keele Street, Toronto, ON M3J 1P3
2009 PROGRAM (15 days over 4 months,every other week on Wednesday/Thursday)
Module 1 > 1 DAY Jan 14Globalization and Trends 2009in Public Management
Module 2 > 1 DAY Jan 15Critical Thinking
Module 3 > 2 DAYS Jan 28-29Leadership and Stewardship
Module 4 > 2 DAYS Feb 11-12Enterprise Risk Management
Module 5 > 2 DAYS Mar 11-12Strategic Performance
Module 6 > 1 DAY Mar 25Policy Execution and Implementation
Module 7 > 2 DAYS Apr 8-9Managing Partnerships andStrategic Alliances
Module 8 > 2 DAYS Apr 22-23Appreciative Leadership
Module 9 > 1 DAY May 6Group Projects Presentation
Module 10> 1 DAY May 7Case Presentations and Graduation
How can Canadian publicservice leaders demonstrateexemplary stewardship andlead change?
In the new era of global competition,new models of transformational
leadership – based on stakeholder
participation, stewardship, and shared
values – are essential for public sector
organizations under pressure to deliver
high quality results.
Sponsored by Deloitte andTouche LLP, the Masters Certificate
in Public Management program is
designed to equip today’s public sector
leaders with the skills and competencies
critical to establishing frameworks
of governance that will encourage
innovation and ensure best practices
throughout their organizations.
Join us for a free one-hour online information session.(1-2 p.m. Eastern Standard Time)
Choose 1 from these 3 days:(1) September 29, 2008 (2) October 29, 2008(3) November 26, 2008
Enroll online at:www.seec.schulich.yorku.ca/infosessions
P R O G R AM F E AT U R E S :
� World-class instructionfrom accomplishedindustry leaders
� Learning through groupprojects that can beapplied to the workplaceimmediately
� Key trends and issues inpublic management thatimpact policy making
� Strategic managementtools for sustainablegovernance andsuccession planning
� A network ofparticipants andexperts to facilitatecontinuous learning
� Post program follow-upfor up to 6 months
PROGRAM DURATION:
1510
DAYS
LEARNINGMODULES
3
Lead Change witha Strategic Vision
Establish a framework for sustainable
governance with transformational leadership
tools and techniques gained through the
Masters Certificate in Public Management
Lead Change witha Strategic Vision
Establish a framework for sustainable
governance with transformational leadership
tools and techniques gained through the
Masters Certificate in Public Management
HOW TO RESERVE YOUR PLACE:
Complete Program Registration and fax to Schulich ExecutiveEducation Centre at 416.736.5689 or register online atwww.seec.schulich.yorku.ca.
If you have questions pertaining to the program content, pleasecall David Barrows, Program Co-Director at 416.736.5079,toll free 1.800.667.9380, or e-mail dbarrows@schulich.yorku.ca.
PROGRAM
MODULE
DESCRIP
TIO
NS
4
MODULE 4 Duration: 2 days
Enterprise Risk Management
Assess, evaluate and manage different levels of riskin the context of an increasingly interdependent world.
WHAT YOU WILL LEARN:
� Assess and control risk systematically using riskcompliance tools and techniques
� Improve leadership communications skills with internaland external stakeholders
� Operationalize risk measures across your organizationthrough internal risk activities
MODULE 5 Duration: 2 days
Strategic Performance
Strengthen your understanding of the critical link betweenstrategy development and implementation.
WHAT YOU WILL LEARN:
� Identify the strategic management tools that best meetthe requirements of your organization
� Develop specific plans to maximize the effectiveness ofstakeholder interactions
� Understand the potential role of self-governance modelsand the monitoring and evaluation mechanisms required
MODULE 1 Duration: 1 day
Globalization and Trends inPublic Management
The public sector is under great pressure to change; thisintroductory module provides an overview of the globaltrends driving these changes and the benchmarkingpractices used to manage them effectively.
WHAT YOU WILL LEARN:
� Introduction to Public Management program� Classify the primary drivers of change facing thepublic sector
� Identify key trends in public management that impactsenior policy makers
� Develop group projects that will form the actionlearning core of the entire program
MODULE 2 Duration: 1 day
Critical Thinking
Gain new critical thinking skills; improve your abilityto examine issues from new perspectives, reframethem, and resolve them with creative problem solvingtechniques.
WHAT YOU WILL LEARN:
� Improve competence in anticipating and preventingproblems before they occur
� Develop new approaches to solving public policyissues that cut across departments and ministries
� Accurately determine the causes of problems usingroot cause analysis
MODULE 3 Duration: 2 days
Leadership and Stewardship
Better lead your stakeholders, in particularto create innovative and effective stewardshipmodels and structures.
WHAT YOU WILL LEARN:
� Engage stakeholders across organizational lines, andtransfer expertise to them
� Implement measures and controls that enable coreworkers to achieve common goals
� Place stewardship in an environmental context thatsupports the organization and promotes it effectivelyto the community
MODULE 6 Duration: 1 day
Policy Execution and Implementation
Drive innovation and change in your public organizationwith the right leadership skills and techniques.
WHAT YOU WILL LEARN:
� Develop robust policy execution models and leadchange by creating a culture of continuousimprovement
� Revitalize performance and ensure the effective designof core business processes
� Develop the capacity to effectively engage the privateand not-for-profit sectors
MODULE 7 Duration: 2 days
Managing Partnerships andStrategic Alliances
Build successful partnerships and alliancesby using new techniques for collaboration andrelationship management.
WHAT YOU WILL LEARN:
� Explore the newest approaches to managing complexfinancial relationships with partners
� Address potential goal conflicts with the privatesector and not-for-profit partners using valuesanalysis methods
� Develop skills in drafting complex partnershipcontracts, monitoring performance, and developingdispute resolution systems
MODULE 8 Duration: 2 days
Appreciative Leadership
Exercise new leadership models for stewardship-basedpartnerships to facilitate positive change throughoutan organization.
WHAT YOU WILL LEARN:
� Reveal the useful, desirable, or positive aspects thatalready exist in a current situation or condition
� Influence organizations, groups, or individualsthrough appreciative inquiry methods
� Shift management thinking toward analyzing the rootcauses of success rather than failure
MODULE 9 Duration: 1 day
Group Projects Presentation
Apply all skills learned in this program to identifycommon issues and opportunities in public management.
WHAT YOU WILL LEARN:
� Form groups to research, analyze, prepare options,and propose recommendation
� Present your action learning case to programparticipants
� Apply methods learned throughout the program toissues within your organization
MODULE 10 Duration: 1 day
Case Presentations and Graduation
In the final module of the Public Management program,participants will present the final results of groupprojects and receive feedback intended to helpimplement these results in their organizations.
� There will be a roundtable discussion of the programand next steps
5
PROGRAM FACULTYPROGRAM
CO-DIRECTORS
Gianni Ciufo specializes in advisingpublic sector and private sectorclients. He has extensive experiencein project finance, alternative servicedelivery, corporate and commercialbanking, real estate development,and construction.
Gianni CiufoPartner
Financial AdvisoryServices Group
Deloitte and Touche LLP
Dragica Grbavac works inthe international area helpingorganizations to developstrategies and leading theiroperational implementationthrough organizationalrestructuring, crisis management,mergers and acquisitions, audits,and regulatory compliance.
Dragica GrbavacFICB, CM
Program Director
Centre of Excellence forOperational Risk Management
Schulich Executive
Brian Hayday teaches Non-ProfitManagement and Leadership atthe Schulich School of Business.In his public sector consultingpractice, Brian has worked withthe Ministry of Health and Long-Term Care, the Ontario Collegeof Teachers and the WorkplaceSafety, and Insurance Board.
Brian HaydayPresident
Change-Ability Inc
Dr. Kehoe is a teacher, publicspeaker, trainer, facilitator, andorganizational developmentpractitioner. He teaches SocialScience and CommunicationStudies, and is a seminar leaderfor the Executive DevelopmentDivision of York’s Schulich Schoolof Business.
Dalton Kehoe, Ph.D.Associate Professor
York University
Alex Lowy consults and writeson strategy and decision-making. He is co-author ofThe Power of the 2x2 Matrixand Digital Capital and isco-founder and past presidentof Digital 4Sight in Toronto.
Alex LowyFounder
Transcend Strategy Group
Chris Lynch is a leader in Deloitte’sCanadian corporate strategy practice.Chris advises the firm’s publicsector, financial services, and lifesciences clients. His expertiseis to help organizations materiallygrow by improving their marketingand sales effectiveness.
Chris LynchAdvisor
Corporate Strategy
Deloitte and Touche LLP
Andy Potter specializes inpublic sector consulting. He hasperformed projects across alllevels of government and alsohas experience in industriessuch as telecommunications,financial services, energy andresources and manufacturing.
Andy PotterAssociate Partner
Strategy and Operations
Deloitte and Touche LLP
David BarrowsProgram Co-Director
Centre of Excellence in Public Management
Associate Director of the Master of PublicAdministration Program at Schulich School ofBusiness, York University
David Barrows is a senior executivein public administration, educationand training, business-governmentrelations, and economic analysis.He is also an expert in trade policy,having represented the Ontariogovernment as Director of SectorDevelopment for more than 20 years.
Ian MacdonaldProgram Co-Director
President Emeritus, York University
Professor of Public Policy and Economics
Director of the Master of Public Administration Programat Schulich School of Business, York University
Ian Macdonald has held positions asChief Economist, Deputy Treasurer,and Deputy Minister for theGovernment of Ontario. Ian has alsoreceived several prestigious awardsincluding the Vanier Medal in 2000for distinction in public service, andexcellence in public administration.
Paul Macmillan assists government,crown corporations, and broaderpublic sector organizations improvegovernance, performance, andcustomer service. His areas ofexpertise include corporate strategy,business planning, operationsmanagement, and large-scalebusiness transformation.
Paul MacmillanNational Public SectorIndustry Leader
Deloitte and Touche LLP
Join our growinglist of participatingorganizations inThe Masters Certificatein Public Management:
Cabinet Office Communications,Government of Ontario
Deloitte & Touche LLP
Elections Ontario
Entrepreneurship & YouthPartnerships-MSBE
Government of Ontario –Office of the Corporate Chief
Health Canada, BusinessTransformation & ProgramSupport Bureau
Human Services Region of Peel
Legislative Assembly of Ontario
Ministry of Children& Youth Services
Ministry of Community& Social Services
Ministry of Community& Social Services-SAMO
Ministry of Government andConsumer Services
Ministry of Municipal Affairsand Housing
Ministry of Municipal Affairsand Housing, MunicipalGovernance Policy Section
Ministry of the Environment
Ministry of Training, Collegesand Universities
Ministry of Transportation
Ontario Ministry of Energy
Ontario Ministry of Finance,CAC-I&IT Cluster
Parks Canada
Seneca College
York Region District School Board
PARTIAL CORPORATEPARTICIPANTS:
6
“ I found the content of the modules and highcalibre of presenters very beneficial. Sessions suchas Strategic Planning, Managing Partnerships andAppreciative Leadership will certainly support me inmy career development in the OPS as we strive towardscreating and sustaining an organization of excellence.”
Madge LintonTeam Leader – Youth Partnerships, Entrepreneurship BranchMinistry of Small Business and Consumer Services
Who Should Attend?
The Masters Certificate in Public Management is for
� Senior level leaders in public service who need to prepare forsuccession planning
� Professionals in private sector management level who interfacewith the government
� High potential professionals who aspire for senior level leadershipin not-for-profit and private sectors
� Participants can be Assistant Deputy Ministers; Directors;senior management in health care organizations, school boardsor social service agencies
MESSAGE FROM THEPROGRAM DIRECTORS
The ways in which we prepareourselves to lead change today willdictate the effectiveness of ourgovernance framework in the future.The Masters Certificate in PublicManagement program addresses theleadership issues facing the publicsector by providing public serviceprofessionals with the tools andtechniques instrumental in shapingthe design and delivery of effectivepublic services.
Our program faculty includes industryleaders who will share their experienceand knowledge with participantsin an action-learning environmentdesigned to stimulate insight andunderstanding. Through this program,our goal is to help today’s publicsector professionals strengthentheir skills for engaging all of thestakeholders whose involvementin the process of public managementis critical for success.
See you in January 2009.
David BarrowsProgram Co-DirectorCentre of Excellence in Public ManagementAssociate Director of the Master of PublicAdministration Program at Schulich Schoolof Business, York University
Ian MacdonaldProgram Co-DirectorPresident Emeritus, York UniversityProfessor of Public Policy and EconomicsDirector of the Master of Public AdministrationProgram at Schulich School of Business,York University
Why Should You Attend?� Develop innovative thinking for effective leadership in public service
� Gain a deeper understanding of the stewardship model ofstakeholder partnerships
� Advance your critical thinking skills to handle complex issues
� Learn the portfolio approach to public sector investment
� Gain practical insights from seasoned faculties from SEEC and seniorpartners of Deloitte and Touche LLP
7
OUR PAR T I C I PAN T S SAY. . .
“Well thought out program with some great content.Group interactive sessions were very thought-provokingand good chance to get to know others.”
David LucescuCoordinator, Business Advisor ServicesMinistry of Small Business and Entrepreneurship
“As we assume leadership roles in evolving organisations facing complexchallenges and engaging multiple stakeholders we need to have greatinsight. This Schulich program taught us cutting-edge models to addresssophisticated issues, and expanded my network of talented professionalsin both the public and private sectors. I am able to put forward betterpolicies and programs.”
Mesmin PierreDirector, Historic Sites Planning and Programs BranchParks Canada
“This program should be an essential part of any public leader/manager’s toolkit. It helped me to develop a strategic perspectiveto apply to my daily practice of public management.”
Diane WiseManager, Centralized Service Delivery UnitService Delivery Branch, Employment and Training DivisionMinistry of Training, Colleges and Universities
Program DatesJanuary 14 – May 7, 2009
� Unless otherwise announced, all modules of theMasters Certificate in Public Management commence at9:00 a.m. and end at 4:30 p.m.
� Seating for each program is limited, please register early.
Program LocationExecutive Learning CentreSchulich School of BusinessYork University, 4700 Keele StreetToronto, ON M3J 1P3Tel: 416.736.5079 Fax: 416.736.5689Toll Free: 1.800.667.9380
Program Fee� $8,500 CDN + 5% GST = $8,925
� Program fee includes program tuition, teaching materials,lunches and refreshments.
� Schulich Executive Education Centre’s liability is limitedto reimbursement of paid tuition fee. Full program fee ispayable prior to start of program.
� To obtain discount for multiple registrations fromone organization, please contact Manager, Public Programsat 416.736.5079.
Certificate of Program Completion� Participants must attend all in-class lectures andcomplete all required assignments in order to receivea certificate.
� Upon completion of the Masters Certificate in PublicManagement, you will receive a framed certificate,stating you have successfully completed the program.
Registration ProcessTo be accepted into this program, please submit yourcompleted registration form by:
The Registrar, Schulich Executive Education CentreExecutive Learning CentreSchulich School of Business, York University4700 Keele Street, Toronto, ON M3J 1P3
FAX
Schulich Executive Education Centre, 416.736.5689
ONLINE REGISTRATION
www.seec.schulich.yorku.ca
You will be notified of your acceptance into theprogram approximately two weeks after receipt ofyour registration. Early registration is recommendedas space for this program is limited.
Deposits, Transfers, Replacementsand CancellationsIMPORTANT: A deposit of $800 is required to enroll in theprogram. Please include your credit card information onfaxed or online registrations, or mail a cheque along withyour completed program registration.
� If you are unable to attend the program, you maytransfer to the next session, subject to the 21-daywritten notification requirement, or your organizationmay name a replacement candidate.
� Only one transfer to another alternate session willbe permitted (subject to space availability) withoutpenalty. Each subsequent transfer request has a$200 administration fee.
� A full refund will be issued for written cancellationsreceived a minimum of 21 days before the programstart date. Written cancellations received afterDecember 24, 2008 will incur an administrationcharge of $800.
� Non-attendance or withdrawal after program startdate will incur a full program fee.
For Further InformationIf you would like more information regarding the program,please contact:
David BarrowsProgram Co-DirectorCentre of Excellence in Public Management
Tel: 416.736.5079Fax: 416.736.5689Toll Free: 1.800.667.9380E-mail: dbarrows@schulich.yorku.ca
Modules, speakers, topics, dates, fees and locations are subject to change.
REGISTRATION DETAILS
8
9 YK3287 A B C D E
The Masters Certificate inPublic Management2009 Program Registration
Name f Mr. f Ms. f Mrs. Title
Department / Ministry
Business Address
City Province Postal Code
Telephone Fax
E-mail Mobile Telephone
Are you a Canadian citizen f Yes f No Do you hold any other citizenship f Yes f No
Applicant ’s Signature Date
Executive Recommending Applicant
Name Title
Telephone E-mail
Payment Method
f Visa f Mastercard f Amex f Cheque (enclosed) f Purchase order (enclosed)
Credit Card Number Exp. Date
Name of Cardholder
Cardholder ’s Signature Date
Register me immediately for the following session:
� January 14 – May 7, 2009
FAX this registration form to Schulich ExecutiveEducation Centre at 416.736.5689
REGISTER ONLINEwww.seec.schulich.yorku.ca
Three Ways to Register:
MAIL this form to The Registrar, Schulich Executive Education CentreExecutive Learning Centre, Schulich School of BusinessYork University, 4700 Keele Street, Toronto, Ontario M3J 1P3
Please make cheque payable to York University – Schulich Executive Education Centre
Payment options, please check:
Paid in full � $8,500 CDN + 5% GST
= $8,925
Deposit enclosed � $800 CDN
Design
:Ge
nesysCrea
tive
Inc.
GST# R119306736
| Tel: 416.736.5079 | Fax: 416.736.5689 | www.seec.schulich.yorku.ca
OTHER SCHULICH EXECUTIVE PROGRAMS AVAILABLE:
Executive Program in Sales Management
Executive Program in Supply Chain & Logistics Management
The Masters Certificate in Business Analysis
The Masters Certificate in Enterprise Risk Management (ERM)
The Masters Certificate in Healthcare Management
The Masters Certificate in Innovation Management
The Masters Certificate in Lean Six Sigma – Black Belt
The Masters Certificate in Marketing Communications Leadership
The Masters Certificate in Marketing Management
The Masters Certificate in Municipal Leadership
The Masters Certificate in Project Management
The Masters Certificate in Public Safety Management
The Masters Certificate in Strategic Alliance Management
The Masters Certificate in Supply Chain and Logistics Management
For details please visit www.seec.schulich.yorku.ca
“SEEC and ye shall find.”
The Schulich Executive Education Centre (SEEC) has become an essential port of callfor public and private organizations whose key managers and executives needadvanced business training.
Wherever you are, SEEC can provide powerful, customized learning experiences thatplace cutting-edge content in a real-world context to give you and your organizationa true competitive advantage. Course programming can be delivered in Canada or indozens of locations around the world.
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