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The Future of Work: Workforce 2.0
Tony CañasClient Advisor, Property and Casualty The Jacobson Group
Industry TrendsHow is the industry changing?
0
2
4
6
8
10
12
UnemploymentRates
Source: Bureau of Labor Statistics
Perc
enta
ge
Insurance Carriers and Related Activities
National
Staffing Expectations
Maintain Staff, 30%
Decrease Staff, 9%
Source: The Jacobson Group and Aon 2019 Q1 Labor Market Study
61%of carriers expect to increase staff in the
next 12 months.
0 2 4 6 8 10
Underwriting-Reinsurers
Accounting
Operations
Compliance
Sales/Marketing
Claims
Product Management
Underwriting
Analytics
Actuarial
Executives
Technology
Top Recruiting Challenges
Source: The Jacobson Group and Aon 2019 Q1 Labor Market Study
January 2019
January 2018
Positions rated 5 or above are considered moderate or difficult to fill.
2
Industry Disruptors
1
4
3
6
5
8
7
Gig Economy
Artificial Intelligence
Fluid Work Environments
Creation of New Roles
Internet of Things
Insurtech
Comprehensive Demographics
Data Analytics
Rise of Insurtech2014: Overall Insurtechcompany investment was $500M.
2018: Insurtech brought in $3.2B in revenue.
Source: FinTech Global
Demographic TrendsAging Workforce
Growing Talent Gap
Increasing Diversity
The Future of WorkLearn what the new workplace looks like.
The New Workforce
Knowledge Worker
Gig Workers
Robots
Remote Employees
Job-sharing
Workplace Reimagined
98% of companies have employees who work outside of the
corporate office.
20% of the workforce will be contractors
or temporary workers by 2022.
Emergence of the Gig EconomyThe majority of Americans will be working through a “contractor arrangement” by 2027.
Source: Edelman
Benefits of Contract WorkersProvide “breathing room” for companies with overloaded staff
Offer specialized expertise for special projects, like expanding into new regions
Source: Property Casualty 360
Gen Z and MillennialsDifferent communication styles than the Boomer generation
Searching for challenging and purposeful work
Leading in UncertaintyThe new workforce is becoming more complex.
Leaders must deal with more ambiguity in their decision-making.
Vision
Understanding
Courage
Adaptability
V
U
C
A
Source: Forbes
Working with RobotsAutomation and cutting-edge data management redefine jobs.
Roles are being redefined, requiring a blend of technical knowledge and soft skills.
How can your organization adapt to the changing industry?
Best Practices
Now is the time for authentic business leaders to step forward and lead in ways that business schools don't teach.
Source: Forbes
““
Lead in Complex EnvironmentsAdaptable
Self-Aware
Networked
Collaborative
Boundary-less
Empathetic
Engage Gig WorkersTemporary workers prefer to be treated similarly to full-time staff.
Provide coaching and guidance for gig staff.
Source: The Hartford, Harvard University, Intelligence Group
Attract Millennial and Gen-Z TalentOffer perks such as health care benefits, tuition assistance and paid time off.
Provide diverse opportunities with many career path possibilities.
Retain Young ProfessionalsGive employees the ability to make a positive impact.
Provide constant and honest feedback.
Create a clear and objective evaluation system.
Connect the dotsbetween individual
roles and the goals of the organization.
When people see that connection, they get a
lot of energy out of work. They feel the
importance, dignity and the meaning
in their job.
-Ken Blanchard, author
““
Refresh Your CultureWhat would new people observe about your organization when they walk in the door?
What do you want them to observe?
How does your organization need to think/feel/work in order to realize your goals?
Build an Inclusive EnvironmentParticipate in employee resource groups (ERGs).
Join affinity groups, communitiesand coalitions.
Hear from everyone.
Thank You!Questions?
@jacobsongroup
jacobsononline.com
jcbsn.gr/JacobsonLI
@jacobsoncareers
Tony CañasClient Advisor, Property and Casualty The Jacobson Grouptcanas@jacobsononline.com+ 1 (515) 707-0910
@TonyCanas4
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