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영업기회활동관리
혁신
캠페인관리혁신
고객서비스역량 강화
• IT 인프라 고도화로 고객중심의 미래지향적 CRM 구성
7 대 혁신 프로젝트 추진
국내 혁신 추진현황국내 혁신 추진현황
채널 최적화
고객 니즈관리
혁신
고객정보자산화
지식기반 접점업무 혁신
지식기반 접점업무 혁신
SMSSMS
LBSLBS
PhotoMail
PhotoMail
MultimediaStreaming
MultimediaStreaming
MODMOD
VODVOD
MultimediaLive
Streaming
MultimediaLive
Streaming
Live TVLive TV
VideoTelephony
VideoTelephony
Txt basedInformation
Service
Txt basedInformation
Service
Live BellLive Screen
Live BellLive Screen
BasicLBS
BasicLBS
PolyBellPolyBell
JavaGameJava
Game
AnimatedImage
AnimatedImage
PhotoScreensaver
PhotoScreensaver
HighVolume
multimediaservice
Text basedlow volumedata service
1G1G 2G2G 2.5G2.5G 3G/4G3G/4G
Mobile Service Evolution
파워피티 PT SHOP 운영 구성파워피티 PT SHOP 운영 구성
P T S H O PP T S H O P
템 플 릿템 플 릿
한방 , 의료
의사 , 간호
건강
결혼 , 아기
소풍 , 여행
가족
악기 , 댄스
노래 , 연주
문화
은행 , 지폐
주식 , 통계
금융
축구 , 농구
체조 , 배구
스포츠
학교 , 공부
시험 , 대학
교육
한국형지방자치의 청사진
파워포인트 2003 무작정 따라하기 포토샵 5.0 단숨에 끝내기
정보처리기사 필기 미쓰이 , 미쓰비시 상사
Try again! 토익 단어장 기적의 두뇌습관
나라총서
무작정 따라하기 단숨에 끝내기
시험에 나오는 것만 공부한다 세계일류기업 총서
Try Again 기적의 학습법
길벗 도서 시리즈 길벗 도서 시리즈
조직구성조직구성
“ 프리젠테이션 디자인 전문가” 는 파워피티입니다 .
PRODUCTFUNCTIONSPRODUCT
FUNCTIONS
BRAND NAMEBRAND NAME
GRAPHICSGRAPHICS
PRDUCTDESIGN MIX
PRDUCTDESIGN MIX
LOGOS /TRADEMARK
MIX
LOGOS /TRADEMARK
MIX
PACKAGINGPACKAGING
AUGMENTEDPRODUCTFEATURES
AUGMENTEDPRODUCTFEATURES
CONTENTS CASE 1CONTENTS CASE 1
CONTENTS CASE 1CONTENTS CASE 1
CONTENTS CASE 1CONTENTS CASE 1
프로젝트 진행순서프로젝트 진행순서STEP 07STEP 07
STEP 06STEP 06
STEP 05STEP 05
사이트 정보구조 설계사이트 정보구조 설계STEP 04STEP 04
디자인 & 개발디자인 & 개발
STEP 03STEP 03
시스템 통합시스템 통합
STEP 02STEP 02
테스트 및 오픈테스트 및 오픈
STEP 01STEP 01 프로젝트 계획수립프로젝트 계획수립
분석분석
컨텐츠 설계컨텐츠 설계
ERPSYSTEM
ERPSYSTEM
구매 / 재고구매 / 재고
인사 / 급여인사 / 급여
영업 / 매출영업 / 매출
재무회계재무회계
생산 / 외주생산 / 외주
MRP/MPSMRP/MPS수입 / 수출수입 / 수출
원가분석원가분석
Internet HostInternet Host
Windows forWorkgroupsWindows forWorkgroups
Windows 95 & 98Windows 95 & 98
Apple MacintoshSystem
Apple MacintoshSystem
Windows NTWindows NT
IBM MainframeIBM Mainframe
TCP/IPTCP/IP
NetworkPrinter
NetworkPrinter
UNIXSystemUNIX
System
VMSSystem
VMSSystem
Windows2000
Windows2000
Internet HostInternet Host
Windows for WorkgroupsWindows for Workgroups
Windows 95 & Windows 98Windows 95 & Windows 98
Apple Macintosh SystemApple Macintosh System
IBM MainframeIBM Mainframe
Windows NTWindows NT
Windows 2000Windows 2000
MS Lan ManagerMS Lan Manager
UNIX SystemUNIX System
Network PrinterNetwork Printer
VMS SystemVMS System
PART
PART
Trade allowanesTrade allowanes Price offsPrice offs In-on or near-packsIn-on or near-packs
SamplingSampling CouponsCoupons Trade couponsTrade coupons
Free-in-the-mailPremiums
Free-in-the-mailPremiums
Self-liquidatingPremiums
Self-liquidatingPremiums
Contests &SweepstakesContests &
Sweepstakes
Refund offersRefund offers Bonus packsBonus packs Stamp &Continuity plans
Stamp &Continuity plans
Case 082Case 082
OSI ModelLayer
applicationapplication
networknetwork
transporttransport
sessionsessionpresentationpresentation
data linkdata link
physicalphysical
1
23
4
5
6
7
Form oracle
Case 083Case 083
Max marketing modelMax marketing model
질문서발송
데이터베이스
구축
synergysynergy
linkagelinkage
salessales
Activ-
ation
Activ-
ation
advertisingadvertising
Accoun-
tability
Accoun-
tabilitymediamedia
targeting
targeting
KMS
EIS
EDMS
SCM
CRM
Solution & Service - SI Development & Solutions
GWERP
How convenient would it be, if we can view all the numerous information scattered on the internet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?
Consulting
Marketing
Contents
FlashDesign
Coding
CTI
UMS
Mailing
ServerD/B
Creative
Interaction
System
ebiz Integration
StrategySopping
eCRM
IRM
VOC/RMS
e- Learning
Interactive Full Service통일된 프로세스 기반하에 ebiz 전략수립 , 개발 및 솔루션을 통합하여 구축
eSolution
e-CRM 도입동기 e-CRM 도입동기
마케팅 효율화와 고객지원강화 경쟁사대비 우위확보 전사적 회원관리 통합
Customer
Customer Customer
Customer
CustomerCustomer 판촉팀판촉팀마케팅팀마케팅팀
관리팀관리팀기획팀기획팀
영업팀영업팀고객지원팀고객지원팀
e- Company System Network e- Company System Network
SCMSystem
SCMSystemEKP/EIP
System
EKP/EIPSystem
CRMSystem
CRMSystem
• Supply chain Integration• Enterprise Knowledge• Information Portal
• Customer DB Integration
EUROPE ASIA
N. AMERICA
S. AMERICA
OCEANIA
AFRICA
SCM
ERP
EKP/EIP
eBiz Solution 수출현황 eBiz Solution 수출현황
EUROPE ASIA
S. AMERICA
OCEANIA
AFRICA
Global network Global network
Los AngelesARTCOMPT(AMERICA), INC.
TEL : 1-714-999-8990 FAX : 1-754-999-9901
N. AMERICA
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Electronic Decision Making
E-board
Schedule Management
MIS
Name Card Management
CareerManagement
HumanRelationship Management
Survey
messenger
GWeagleOffice
Solution & Service - eagleOffice
Compet-ition
Compet-ition
TargetTarget
BrandEssenceBrand
Essence PositioningPositioning
planningplanningconceptconcept ObjectiveObjectiveUSPUSP
Safety needsSafety needs
Social needsSocial needs
Esteem needsEsteem needs
SelfActualization
needs
SelfActualization
needs
NEEDSAnalysisNEEDS
Analysis- 자기몰입- 자율성 , 양육- 표현
- 자기몰입- 자율성 , 양육- 표현
- 사회적- 공격 , 성취- 지배- 친화 순종
- 사회적- 공격 , 성취- 지배- 친화 순종
- 육체적- 놀이 , 이해- 육체적- 놀이 , 이해
PACS
ERP
CRM
EIP
Mailing
B2Emall
IntegrationDevelopers
Company Organization
CompanyOrganization
eBizSolution
ConsultingInternet
Biz
System
MailingMailing
Business
SCMSCM
e-Automation
e-Automation
PABXPABX
e-Markete-MarketERPERP
MESMES
IBSIBS
EDMSEDMS
Group DGroup D
GWGW
HRMHRM
PRMPRM
DWDWIRMIRM
KMSKMSEIPEIP
WCMSWCMS
RMSRMS
ERMERMe-IPSe-IPS
e-Faxe-Fax
e-Searche-Searche-CTIe-CTI
e-Communitye-Community
Employee
Customer
eBiz Solution analysis _CRM eBiz Solution analysis _CRM
CRM : Customer Relationship Management
e-CRMe-CRM
CRMCRM
문서
EDMS
GW
자료실KMS
2 단계 ( 시스템 연동 )
ERP
1 단계 ( 솔루션 개발 )
CRM
SCM
E-Planning
Office Management System Office Management System
자산관리 고객관리
업무관리인력관리
손익관리
Innovatio
n
Opera
tion
Optimization
Business & IT Strategy
Supply Chain Execution
eBiz Enterprise Management eBiz Enterprise Management
SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Area
SI Business Area
SI consulting SI development SI management N/W management New technology
Network Integration - Network Consulting - Network Integration - Network Management
CRMForecasting, Opportunity Management,
Configuration,Generation
……
Forecasting, Customer Care
Spare Management………
ForecastingPersonalization
Campaign ManagementMarketing Encyclopedia
ERP
CMS
SCM
EIP
eStrategyeStrategy
Solution & Service - SI Development & Solutions
Marketing
Sales
Services
One-Stop Service
10%
10%
5% 5%
BSP • IT consulting• IT development • IT management• N/W management• New technology
Wireless Internet
Web Contents
Web Mailing
Web SI
eBiz Solutions & Service
BSP Area
Internet Area
SI Area
NI Area
Consulting Area
BSP MU :(Business Service Provider Management Unit)
Customer
Partner
Shareholder
Employee
service sell production supplyMaterial
e-Business Solutions
SCM e-PMS KMS/GW EDMS CRM/e-CRM
e-Marketplace CMS ERP EIP e-marketing
Sales TeamSales Team
System Team
System Team
ConsultingTeam
ConsultingTeam
SI MU SI MU
NetworkTeam
NetworkTeam
AutomationSystemTeam
AutomationSystemTeam
EnterpriseNetwork
Team
EnterpriseNetwork
Team
NI MUNI MU
eBizeBiz
CRMCRMEIPEIPR&DR&D
eBiz Collaboration Network eBiz Collaboration Network
Website Strategy Website Strategy
Site ESite E
Site BSite B
Site HSite H
Site FSite F
Site ASite A
Site GSite G
E-biz TransformationE-biz Transformation
AS IS TO BESite CSite C
Site DSite D
Strategy and Implementation
e-Shoppinge-Shopping
InformationInformation
eBusinesseBusiness
Business Function & Strategy
Case 017Case 017
Communcation strategyCommuncation strategy
RiskRisk
neutralneutral
MessageMessage
MediaMedia
nonenoneIntegrationIntegration
미국
LA Ontario
캐나다
Miami
Santiago
중남미지역
일본
Tokyo
KualaLumpur
JakartaSydney
Auckland
Shanghai
중국
아태지역
DubaiAmman
Johanesburg
아중동지역
Beijing
Case 098Case 098
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