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Table of contents
Chapter1Brief History of The OrganizationMission
Objective
Organization StructureSwot Analysis of the Organization
Growth in Installed CapacityGrowth in Production
Growth in Sales
Growth in Human Resources
Future Plans
Financial Analysis of the Company for the last three yearsProblem being faced by organization
Formulation of problem for the project report
Chapter2
Research MethodologyObjective of the Report
Scope of the StudyMethod of Study
Sources of the study
Statistical tools and techniques used
Limitation of the Study
Significance of the studyTo the companyTo the Industry
To the consumerTo the Govt.
To the Academicians etc.Chapter3
Preparation of table and interpretation
Chapter4
Findings and RecommendationsAnnexure
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Mr. G. D. Birla and Mr. Aditya Birla, our founding fathers.We live by their values.
Integrity, Commitment, Passion, Seamlessness and Speed.
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OrganizationalProfile:
INTRODUCTION
IDEA Cellular is part of the Aditya Birla Group, India's first trulymultinational corporation. The group operates in 25 countries, and is anchored by
over 1, 25,000 employees belonging to 25 nationalities. The Group has been
adjudged 'The Best Employer in India and among the Top 20 in Asia' by the
Hewitt-Economic Times and Wall Street Journal Study 2007.
IDEA Cellular is a publicly listed company, having listed on the Bombay
Stock Exchange (BSE) and the National Stock Exchange (NSE) in March 2007.
IDEA Cellular is a leading GSM mobile service operator with pan India licenses.
With a customer base of over 44 million in 17 service areas, operations are soon
expected to start in Chennai Metro; Kolkata & West Bengal, North East & Assam,
and J&K.
A frontrunner in introducing revolutionary tariff plans, IDEA Cellular hasthe distinction of offering the most customer friendly and competitive Pre Paid
offerings, for the first time in India, in an increasingly segmented market. From
basic voice & Short Message Service (SMS) services to high-end value added
services such as Mobile TV, Games etc - IDEA is seen as an innovative, customer
focused brand.
IDEA 'Women's Card' caters to the special needs of women on the move, and
'Youth Card' covers the emerging youth segment. IDEA 'My Gang' - the widely
popular community user group product recently bagged the prestigious 'Golden
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Peacock Award 2008' under the Most Innovative Product category at the "19th
World Congress on Total Quality".
A brand known for many firsts, IDEA was the first to launch GPRS and EDGE in
India. IDEA has partnered with Research in Motion (RIM) to offer Blackberry
services on its network. IDEA 'NetSetter'- Plug & Play, EDGE enabled USB Data
Card offers affordable data connectivity with faster speed and consistency.
IDEA offers seamless coverage to roaming customers traveling to any part
of the country, as well as to international traveling customers across over 200
countries. IDEA Cellular has partnership with over 400 operators worldwide toensure that customers are always connected while on the move, across the globe.
IDEA has received several national and international recognitions for its
path-breaking innovations in mobile telephony products & services. It won the
GSM Association Award for "Best Billing and Customer Care Solution" for 2
consecutive years. It was awarded "Mobile Operator of the Year Award - India" for
2007 and 2008 at the Annual Asian Mobile News Awards.
A premium conglomerate, the Aditya Birla Group is a leader in swathe of
products - viscose staple fiber, aluminium, cement, copper, carbon black,
insulators, garments.
The Group has also made successful forays into financial services, telecom,
software, BPO and retail sectors. Today, the Group is India's most diversified
business house.
Their Promotersare:
1. Aditya Birla Nuvo Limited
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2. Grasim Industries Limited
3. Hindalco Industries Limited and
4. Birla TMT Holdings Private Limited
TheMissionofIdea Cellular ltd.is:
We will delight our customers while meeting their individual communication
needs anytime anywhere.
ValuesofIdea CellularLtd.are:
Integrity - Honesty in every actionAt Aditya Birla Group, Integrity is defined as: Acting and taking decisions in a
manner that is fair, honest, following the highest standards of professionalism and
also perceived to be so. Integrity for us means not only financial and intellectual
integrity, but in all other forms as are commonly understood.
Key words that connote Integrity are:
Ethical
Truthful
Principled
Transparent
Upright
Respectful
Commitment - deliver on the promise
At Aditya Birla Group Commitment is defined as: On the foundation of integrity,
doing whatever it takes to deliver value to all stakeholders. In the process, taking
ownership of our actions and decisions, those of our team and that part of the
organization that we are responsible for.
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Key words that connote commitment are:
Accountability
Discipline
Responsibility
Result -orientation
Self-confidence
Reliability
Passion - energized action
At Aditya Birla Group Passion is defined as: A missionary zeal arising out of
emotional engagement with the organization that makes work joyful and inspires
each one to give his or her best. Relentless pursuit of goals and objectives with the
highest level of energy and enthusiasm, that is voluntary and spontaneous.
Key words that connote passion are:
Intensity
Innovation
Transformational
Fire-in-the-belly
Inspirational
Deep sense of purpose
Seamlessness - boundryless in letter and spirit
At Aditya Birla Group, Seamlessness is defined as:
Thinking and working together across functional silos, hierarchies, business and
geographies. Leveraging the available diversity to garner synergy benefits and
promote openness through sharing and collaborative efforts.
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Key words that connote Seamlessness are:
Teamwork
Integration
InvolvementOpenness
Global
Learning from the best
Empowering
Speed - one step ahead always
At Aditya Birla Group, Speed is defined as: Responding to internal and external
customers with a sense of urgency. Continuously seeking to crash timelines and
choosing the right rhythm to optimize organization efficiencies.
Key words that connote Speed are:
Response time
Agile
Accelerated
Timelines
Nimble
Prompt
Proactive
Decisive
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BoardofDirectors-
Mr. Kumar Mangalam Birla (Chairman)
Smt. Rajashree Birla
Mr. Saurabh Misra
Mr. Sanjeev Aga (Managing Director)
Mr. Arun Thiagarajan
Ms. Tarjani Vakil
Mr. Mohan Gyani
Mr. Gian Prakash Gupta
Mr. R.C. BhargavaMr. P. Murari
Mr. Biswajit A. Subramanian
Dr. Hansa Wijayasuriya
ManagementTeam
CorporateLeadership Team
Mr. Sanjeev Aga, Managing Director
Mr. Akshaya Moondra, Chief Financial Officer
Mr. Anil K. Tandan, Chief Technology Officer
Mr. Prakash K. Paranjape, Chief Information Officer
Mr. Pradeep Shrivastava, Chief Marketing Officer
Mr. Navanit Narayan, Chief Service Delivery Officer
Mr. Vinay K. Razdan, Chief Human Resource Officer
Mr. Rajat K. Mukarji, Chief Corporate Affairs Officer
Mr. Rajesh K. Srivastava, Chief Materials & Procurement Officer
Mr. Ambrish Jain, Director - Operations
Mr. Himanshu Kapania, DirectorOperations
Circle Heads
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Mr. Iyer Subbaraman S., Chief Operating Officer, Andhra Pradesh
Mr. Rajendra Chourasia, Chief Operating Officer, Madhya Pradesh & Chattisgarh
Mr. Atul Chaturvedi, Chief Operating Officer, Delhi & Haryana
Mr. T. G. B. Ramakrishna, Chief Operating Officer, Kerala
Mr. Sashi Shankar, Chief Operating Officer, Mumbai
Mr. P.Lakshminarayana, Chief Operating Officer, Maharashtra & Goa
Mr. Virad Kaul, Chief Operating Officer, Uttar Pradesh (West)
Mr. Naozer Firoze Aibara, Chief Operating Officer, Uttar Pradesh (East)
Mr. Sunil Kataria, Senior Vice President - Operations, Rajasthan
Mr. Arul Bright, Senior Vice President - Operations, Gujarat
Mr. M. D. Prasad, Senior Vice President - Operations, Bihar
Mr. Vijay Grover, Chief Operating Officer, East
Mr. M. Srinivas, Senior Vice President - Operations, Tamil Nadu & Chennai
Mr. Rakesh Kumar Singh -Chief Operating Officer , Karnataka
Mr. Anish Roy, Chief Operating Officer, Punjab, J&K and Himachal Pradesh
Mr N.N.Dutta, Vice President, Orissa
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PartnersofIdeaCellularLtd:
SomeoftheirTechnologyandContentPartners:
VAS
Onmobile Asia Pacific Ltd
Cellebrum India Ltd
Siddhivinayak Astro
Services Ltd.
Kodiak Ltd
Mauj
Net4nuts India Ltd
Yahoo
Rediff
Indiatimes
Mobile2win
Sify
NDTV
ROAMING
Roamware.inc
Starhome
Bharti Telesoft
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MARKETING
COMMUNICATIONS
Lowe India Pvt Ltd
Lintas Media Group
PUBLIC RELATIONS
AdFactors PR
NETWORK
Nokia - Siemens
Ericsson
BILLING
Atos Origin
ThebrandIdea:
It is almost impossible to disintegrate brand Idea from the corporate Idea. Brand
values are the company values and vise versa.
Brand Vision: It goes without saying that the brand vision of idea mirrors the
companys vision. The brand mission statement is...... To be the most customer-
focused mobile service brand, continuously innovating to help liberate our
customers from the shackles of time & space.
IDEA -BrandValues
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Innovate. Stimulate. Liberate....
It is these brand values, which have made us a formidable player in the telecom
industry. Innovations that stimulate the customer and liberate him from the
shackles of time and space are the core of our brand. This is what we strive for.
Nothing more, nothing less, nothing else.
IDEA -BrandMission
The India footprint Idea
Anywhere connectivity - bringing India closer.
The Technology Advantage Idea
Tomorrow's technology to enrich today.
The Customer Focus Idea
Make a single interaction a lasting relationship.
The Employee Focus IdeaNurture the roots that nurture our ideas.
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Advertisements
IdeaSchool
IDEA MyGang Card Women'sCard
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http://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_mygang_card.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_mygang_card.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_mygang_card.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_idea60sec.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_idea60sec.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_mygang_card.wmv8/22/2019 Table of Content1.Doc
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IdeaNetwork IdeaMMSIdea Rocks India
BrandInitiatives
Their aim, through media buying and planning, is to create year round impact.
With the objective of strengthening their brand, they work with strategic
communication partners on campaigns like sponsorship of the Idea International
Indian Film Academy awards and the television programs Idea Rocks India,
Idea Star Singer and Idea Andhra Idol. They seek engagement with
subscribers on a variety of levels, from major celebrity fashion shows to small
local events timed to coincide with new product offerings.
Since August 2003, they have commissioned a Brand Track Index Study to
evaluate the health of our brand. The Brand Track Index Study is a monthly study
conducted by TNS, a marketing consultant engaged by them to evaluate their brand
using face-to-face interviews on a random sample of mobile users a well as those
intending to purchase mobiles within the next three months. According to the study
their brand is perceived as reliable/trustworthy and one that offers cheaper and
good promotional offers. They have improved their rating in the Brand Track
Index calculated by the study in the past year reflecting, they believe, the growing
strength of their brand.
20
http://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_ideanetwork-1.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_ideanetwork-1.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_iri_sunidhic.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_iri_sunidhic.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_iri_sunidhic.wmvhttp://www.ideacellular.com/IDEA.portal/ShowBinary/BEA%20Repository/idea/Advertisements/MPEGs/wmv_ideanetwork-1.wmv8/22/2019 Table of Content1.Doc
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The main communication medium for the Idea brand is television, where we seek
strategic Idea brand coverage in various formats. Billboards and hoardings are used
as a secondary medium, customized for specific regional preferences to
communicate effectively at the local level. They also use other mass
communication media such as the press and radio to communicate price plans and
other tactical and customer information.
All their key initiatives are subjected to a rigorous testing and launch process to
ensure accountability for all advertising spend and improve the chances of success
of a new product. This process is followed up with extensive briefing of call center
agents and sales personnel and real-time tracking of the impact of the
communication and feedback from subscribers.
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OBJECTIVES
The objectives of my studies are as follows:
1 .To assess the consumers' perception and attitudes towards various mobile
service providers.
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2. To assess Idea Cellular's ability to satisfy the business, entertainment and other
related needs of consumers.
3. To measure the popularity and penetration of Idea Cellular services in Lko.
4. To understand the factors behind the popularity of Idea's advertisements.
5. To know the shortcomings in the services of Idea Cellular services.
6. To know how people have come to know about Idea Cellular and it's services.
7. To come up with concrete suggestions to improve the visibility and penetration
of Idea Cellular in Lko region.
RESEARCH METHODOLOGY
TypeofResearch: - Descriptive
Data CollectionMethod: - Primary Data
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Sources ofPrimaryData: - Survey Method
Statistical Toolsto be usedfor Analysis:-
TabularPresentation, Bar Charts.
PrimaryData CollectionTechnique: - Questionnaire
Sample Unit: - Individuals.
Sample Size: - 300 Respondents.
Sampling Technique:- ConvenienceSampling
UniverseofStudy: - Lucknow.
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LIMITATIONS
No study is completed in itself however good is may be and every study has some
limitations. The limitations of study are as follows:-
This is not an inclusive survey due to the time and resources constraints.
The findings of this study are based on the expressed opinions of the
respondents.
Since this is an opinion survey, personal based may have also crept in due to
the respondents rationalized their views.
Hesitation in filing the questionnaire.
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Analysis&Interpretation
Q.1 )Which mobile service you are using?
Interpretation:
The above graph shows that from 300 people most of the people are using
more than one mobile service, in which 95 people are using BSNL, 53 people are
using Idea and Vodafone, while 52 people are using Airtel on the other hand 45 &
22 people are using Reliance and Tata mobile services respectively and some
newly launched companies are used by only 3 people. So the BSNL has the largest
customer base while Idea & Vodafone are having second largest customer base and
so on.
Q.2) Why you have attracted towards your mobile SIM/Connection?
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Mobile Service
Providers
No. Of Users
Airtel 52
Vodafone 53
BSNL 95
Reliance 45
Idea 53
Tata 22
Others 3
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Interpretation:
The above graph shows most of the people are attracted towards their mobile
service because of better service perception.
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Points of attraction No. of users
Frequent Advertisement 43
Word Of Mouth 18
Better service Perception 259Depands on Reatilers Advice 32
Exciting Promotional Offers 23
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Q.3) For how many years you are using mobile phone?
No. Of Years No. Of Users
4 yrs 182
Interpretation:
The above graph shows that 184 people are using mobile services from more
than 4 years, 52 people are using from more 3-4 years while 41 people said that
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they are using mobile phones till last 2-3 years. Rest 21 and 6 people made a
statement that they are using their mobile phones last 1-2 years and less than 1 year
respectively.
Q.4) How many times you have changed your mobile SIM/Connection?
No. Of Years No. Of Users
1 45
2 47
3 21
>3 16
HaventChange 178
Interpretation:
The above graph shows that from the study of 300 people 178 people never
changed their SIM/Connection, 16 people changed have changed it more than 3
times. While 47 & 21 people have changed their SIM/Connection 2 and 3 times
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respectively. On the other hand 45 people made a statement that they changed their
SIM/Connection only once.
Q.5)What problem you often face while using your mobile connection?
Problems No. of users
Network Failure 67
Cross connectivity 89
Poor Access 6
Poor N/w Coverage in Rural
Areas
108
Poor Voice Clarity 20
None 42
Interpretation:
The study explains that most of the people often faced poor n/w coverage in
rural areas, cross connectivity & network failure and some time they also faced the
problem of poor voice clarity & access. Some of the people are fully satisfied with
their SIM/Connection.
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Q.6) Where you have seen the advertisement of IDEA Cellular?
Medium of Advertisement No. of Viewers
TV 235
Newspaper 137
Poster 175
Magazine 35
Havent noticed 7
Interpretation:
The study shows that most of the people seen the advertisement of Idea
cellular on TV, Newaspapers, Posters. While minimum no. of people have noticed
Idea advertisements in magazine and very few people havent noticed the
advertisement of Idea cellular.So it shows that television is the best medium of
advertisement.
Q.7)Which is the most appealing factor in IDEA advertisement?
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Factors No. of People
Brand Personnel 120
Ad Concept 193Punch line of Ad 167
Offers 46
Cant say 8
Interpretation:
The study shows that the ad concept of Idea Cellular ltd is the most
appealing factor in Idea advertisements. The second & third appealing factor of
idea advertisements are its punch line & brand personnel respectively and the other
factor is its offers.While some people can not say anything about it.
Q.8) Where you have seen big IDEA poster/Hording in Lucknow?
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Location/Place No. of viewers
Hazratganj 188
Near Waves Flyover
(Gomtinagar)
84
Kapoorthala 103
Sahara Ganj 160
Havent noticed 27
Interpretation:
The above graph shows that a large no. of people have seen big Idea
Poster/Hording in lko at Hazratgang and secondly people noticed it at
Saharaganj.The other places where people have noticed Idea posters/hordings at
kapoorthala very few people have noticed it at wave flyover at Gomti nagar, still
some of the people have not noticed or seen it.
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Q.9) IDEA Cellular belongs to which group of company?
Group of Companies No.of people
RPG Group 0
Aditya Birla Group 287
Bharti Group 0
Tata Group 0
Dont Know 14
Interpretation:
The study draws a result that 287 people from 300 knows that the Idea
Cellular ltd belongs to the Aditya Birla Group while rest 17 people are unaware
about the Idea cellular belongingness.
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Q.10) Whom you have seen in (Brand Ambassador) advertisement of IDEA
Cellular?
Names of celebrities No. of Respondent
Shahrukh Khan 0
Abhishek Bachchan 298
Sachin Tendulkar 0
Akshay Kumar 0
Dont Know 2
Interpretation:
The study shows that almost a large no. of people of Lucknow are aware that
Abhishek Bachchan is the brand ambassador of Idea Cellular Ltd, a very fewpersons are unaware about it.
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Q.11) The promotional offers of IDEA compared to others are.
Perception about promotionaloffers
No. of respondent
Exciting 34
Good 40
Satisfactory 105
Average 111
Below Average 6
Interpretation:
The above graph shows that 111 people have said that the promotional offers
of idea are average as compared to others,105 have a perception that it is
satisfactory.While 34 & 40 people have made a statement that it is exciting and
good respectively.Only 6 people have a perception that its below average.
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Q.12) Rate your telecom service(mobile) provider on various coverage
parameter.
( 1-Poor,2-Staisfactory,3-good,4-very good,5-excellent)
Service
Providers
Call ConnectivityPoor Satisfactory Good Very Good Excellent
Airtel 0 3 16 19 16
Vodafone 0 4 18 16 14
BSNL 0 19 54 16 4
Reliance 0 3 15 14 13
Idea 0 5 19 14 11
Tata 0 1 4 8 9
Interpretation:
The above study shows the following results:
1. Amongst the Airtel subscriber, 35% users rate its call connectivity as very
good.
2. 34% of Vodafone users rate its call connectivity good as compared to others.
3. 58% of BSNL users rate its call connectivity good as compared to others.
4. 33% of Reliance users rate its call connectivity good as compared to others.
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5. 39% of Idea users rate its call connectivity good as compared to others.
6. 41% of Tata users rate its call connectivity excellent as compared to others.
Service
Providers
Voice Clarity
Poor Satisfactory Good Very Good Excellent
Airtel 0 6 18 23 6
Vodafone 0 6 23 19 2
BSNL 0 39 40 11 3
Reliance 0 6 20 12 4
Idea 0 7 23 14 8
Tata 0 4 8 4 6
Interpretation:
The above study shows the following results:
1. Amongst the Airtel subscriber, 43% users rate its voice clarity as very good.
2. 44% of Vodafone users rate its voice clarity good as compared to others.
3. 43% of BSNL users rate its voice clarity good as compared to others.
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4. 44% of Reliance users rate its voice clarity good as compared to others.
5. 47% of Idea users rate its voice clarity good as compared to others.
6. 37% of Tata users rate its voice clarity excellent as compared to others.
Availability of n/w in peak hours
Service
ProvidersPoor Satisfactory Good Very Good Excellent
Airtel 0 11 20 17 5
Vodafone 0 9 25 13 4
BSNL 0 39 42 9 5
Reliance 0 11 22 7 5
Idea 0 10 23 11 8
Tata 0 3 9 5 3
Interpretation:
The above study shows the following results:
1. Amongst the Airtel subscriber, 37% users rate its n/w availability in peak
hours is good.
2. 48% of Vodafone users rate its n/w availability in peak hours is good as
compared to others.
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3. 45% of BSNL users rate its n/w availability in peak hours is good as
compared to others.
4. 48% of Reliance users rate its n/w availability in peak hours is good as
compared to others.
5. 46% of Idea users rate its n/w availability in peak hours is good as compared
to others.
6. 41% of Tata users rate its n/w availability in peak hours is good as compared
to others.
Q.13) Give your order of preferences of following parameter while selecting a
mobile service:
Services Most
Preferred
Preferred Neutral Less
Preferred
Least
Preferred
Network139 108 48 5 0
Tariff 38 129 85 24 14
Initial
Cost112 52 125 6 5
After sales
services 3 3 42 187 65
VAS4 2 4 90 200
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Interpretation:The study shows that at the time of purchasing a new SIM/Connection
mostly customers preferred the network availability first, secondly they ask for the
tariff plans, people are neutral towards initial costs after that they prefer the after
sales services and the least preferred service is Value added services.
Q.14) Rate these telecom service providers according to overall performance:( 1-Poor,2-Staisfactory,3-good,4-very good,5-excellent)
Service
Providers
Poor Satisfactory Good Very Good Excellent
Airtel 0 1 7 15 34
Vodafone 0 0 9 13 32
BSNL 0 8 48 33 14
Reliance 0 6 10 8 26
Idea 0 2 11 23 20
Tata 0 0 3 6 14
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Interpretation:The above graph shows the following results which are:
1. Maximum no. of the Airtel users rates it excellent.
2. In case of Vodafone maximum no. of users rates it also excellent.
3. The maximum no. of BSNL consumers rates it good.
4. In case of Reliance maximum no. of users rates it also excellent.
5. The maximum no. of Idea consumers rates it very good.
6. Maximum no. of the Tata users rates it excellent.
Q.15) If you are not a mobile user and you are planning to buy your mobile
connection
then,which one would you prefer to buy.
Service Providers No. of users
Airtel
66Vodafone 62
BSNL 40
Reliance 44
Idea 61
Tata 21
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Others 6
Interpretation:The study shows that the people who are still not a mobile user or planning
to buy a new mobile connection then the no of people would like to buy Airtel
connection, secondly they prefer to Vodafone and thirdly to the Idea connection.
After that BSNL, Reliance and Tata comes in the preference list.
SWOTAnalysis
Strength:1. Idea Cellular is a part of Aditya Birla Group, Indias first truly multinational
corporation so it creates a trust among the people of India.
2. Idea Cellular Ltd is also listed in BSE and NSE in March 2007
3. The ad concept and punch line of Idea Cellular is very unique.
4. Idea has a large market penetration in 17 service areas.
5. They provide different types of services.
6. Brand personnel & brand awareness is excellent.
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Weaknesses:
1. No market penetration in several part of country.
2. Poor services in rural areas of country like n/w coverage, call connectivity
etc.
3. The promotional activities are not upto the mark so still people are unkown
about brand.
Opportunity:
1. There is a huge market segment which can be penetrated by its services in
all parts of the country.
2. Services should be upto the mark.
3. Enhance the promotional activities specially in rural and flung areas.
Threat:
1. There is a huge market segment which is untapped by the Idea while its
competitors are penetrating that segment through their services.
2. If only the promotional activities are increased but still the users are not
satisfied with its services then it becomes a loss making activity.
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FINDINGS
The survey is based on the 300 respondents, who are using different-2 mobile
services so the findings are as follows:
18% people are using the services of Idea cellular Ltd.
People are inclined towards the better service perception and frequent
advertisement rather than other factors for choosing a mobile SIM/Connection.
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Most of the Idea users are facing the problem poor n/w coverage in rural
areas.
96% people are aware about the brand of idea Cellular Ltd and its
belongingness.
37% people have said that the promotional offers of Idea are satisfactory as
compared to others.
39% of Idea users rate its call connectivity good as compared to others.
47% of Idea users rate its voice clarity good as compared to others.
46% of Idea users rate its n/w availability in peak hours is good as
compared to others.
The maximum no. of Idea consumers rates it very good.
21% people would prefer to buy an Idea mobile SIM/ mobile Connection as
a new mobile connection.
Conclusion
The study has not been exhaustic and the conclusion drawn cannot be said to be
100% accurate due to some limitations. We can say that BSNL and Bharti Airtel are
in the strongest position and giving a good competition to idea.
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Idea is establishing itself in a proper manner and now many
people in Lucknow are using it. It is a well acquainted brand now. IDEA is
frontrunner on the front of advertisement
as its advertisements are socially inspiring and brain tickling.
Most of the Idea users are facing the problem poor n/w coverage in rural
areas. The network coverage and call connectivity services should be revitalized
specially in rural areas and facilities like better VAS, speedy GPRS and lower call
rates must be introduced so that the customer satisfaction purpose is accomplished.
Idea Cellular ltd has a bright future and a large expected market in India.
Competition has been increasing in this sector & the customers are expecting more
from Idea in the forceable future. And with some more revolutionary and fresh ideas
people will be bound to say
WHAT AN IDEA SIR JEE
Suggestions/Recommendation
Some of the important suggestions are given below which I draw from the
complete study. These are as follows:
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1) The network coverage and call connectivity services should be taken into
consideration for improvement especially in rural areas, so that the
customer base increases with quality service.
2) They should provide better and cheaper VAS, GPRS with more speed &
tariff and call rates should be cheaper.
3) Launch some good corporate (CUG) plans and also promote the post paid
connections.
4) Avoid making unnecessary call and SMS to their customers by customer
care team.
5) Launch 3G service and also the idea to idea free tariff plan.6) Do some promotional activities or social welfare programs to increase the
level of awareness among the people.
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BIBLIOGRAPHY
Books Concerned:
1. Kothari. C. R- Research Methodology
New Age International Publishers
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2. Krishnaswami . O.R. & Ranganatham. M
- Methodology of Research in Social SciencesHimalaya Publication House
3. Gupta S.P
- Statistical Methods
Sultan Publications
Websites:
- www.google.com
- www.ideacellular.com
- www.adityabirla.com
- www.wikipedia.com
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y 25
- G
QUESTIONNAIRE
(This survey is being conducted by management student and isonly for educational purpose. We kindly request foryour co-operation)
Name: -Customer Profile
Contact No. :-Gender: - Male FemaleAge: - 15-25 rs -35 yrs 35-50 yrs
Above 50 yrs
Education: 10+2 raduate Post Graduate
PhD
Occupation (Govt. /Private):-
1. Are you a mobile user? :- YES/N0
IfYES which mobile services you are using? (Multiple users
can tick more than one option)
Airtel Reliance
Others
Vodafone Idea
BSNL Tata Indicom
2. Why you have attracted towards your mobile SIM/Connection?
Frequent AdvertisingReferred by othersBetter servicesVariety of products offeredExciting promotional offers
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3. For how many years you are using Mobile Phone?
Less than 1 year1-22-33-4Greater than 4 years
4. How many times you have changed your mobile
SIM/Connection?
123>3Havent changed
5. Where you have seen the Advertisement of Idea Cellular?
(You can tick more than one)
TVNewspaperPoster/Hoarding
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MagazinesHavent Noticed
6. Which is the most Appealing factor in Idea Advertisement?
Brand PersonnelAd ConceptPunch line of ad
Offers
Cant Say
7. Where You have seen big Idea Poster/Hoarding in Lucknow?
HazaratganjNear Waves Flyover(Gomti nagar)KapoorthalaSahara GanjHavent Noticed
8. Idea Cellular belongs to which group of company?
RPG GroupAditya Birla GroupBharti GroupTata group
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Dont Know
9. Whom you have seen in (Brand Ambassador) Advertisement of
Idea Cellular?
Shahrukh Khan Abhishek Bachchan Sachin Tendulkar Akshay Kumar Dont Know
10. The promotional offers of Idea compared to others are.
ExcitingGoodSatisfactoryAverageBelow Average
11. What problems you often face while using your mobile
connection?
(Can select more than one problem)
Network FailureCross ConnectionPoor call connectivity
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Poor coverage in rural areasPoor voice clarity
12. Rate your telecom service (mobile) provider on various
Network Coverage
Parameter. (1- Poor, 2-Satisfactory, 3-Good, 4-Very good,5-Excellent)
Idea
Call Connectivity
Voice Clarity
Availability of network
in peak hours
13. If you are NOT a mobile user and you are planning to buy a
new mobile
connections then, which one would you, prefer to Buy?
Airtel Reliance
Others
Vodafone Idea
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BSNL Tata Indicom
14. Give your order of preferences of following parameters while
selecting a
mobile service. (1- Most preferred to 5 least preferred)
Network / SignalTariffs /Call ratesInitial cost of buying a SIM/ConnectionAfter Sales ServicesValue Added Services
15. Rate these telecom service providers according to overall
performance (1- Poor, 2-Satisfactory, 3-Good,
4-Very good, 5-Excellent)
Airtel Reliance
Others
Vodafone Idea
BSNL Tata Indicom
16. Your valuable suggestion for improvement of Idea Products &Services.
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Signature
Customer
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