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Symantec backup admin manual
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Symantec Backup Exec 15
Administrator's Guide
Documentation version: 15
Legal NoticeCopyright 2015 Symantec Corporation. All rights reserved.
Last updated: February 5, 2015
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Technical Support ............................................................................................... 4
Chapter 1 Introducing Backup Exec 15 ............................................. 37About Backup Exec ...................................................................... 37How Backup Exec works ................................................................ 37
Chapter 2 Installation ........................................................................... 39About the Backup Exec installation process and licensing options .......... 40Backup Exec preinstallation checklist ............................................... 43Running the Environment Check before installing or upgrading Backup
Exec .................................................................................... 44Microsoft SQL Server 2008 Express Edition components installed with
Backup Exec ......................................................................... 46Backup Execs standard features ..................................................... 47System requirements for Backup Exec .............................................. 49Installing Backup Exec by using the Installation Wizard ........................ 52Installing additional Backup Exec options to the local Backup Exec
server .................................................................................. 62Push-installing Backup Exec to remote computers .............................. 64Methods for installing the Agent for Windows ..................................... 72
Push-installing the Agent for Windows to remote computers ............ 73Installing updates to the Agent for Windows on remote
computers ....................................................................... 79Installing the Agent for Windows in an Active Directory
network .......................................................................... 80Using a command prompt to install the Agent for Windows on a
remote computer .............................................................. 84Using a command script to install the Agent for Windows ................ 87
Installing the Remote Administrator ................................................. 88Installing the Remote Administrator using the command line ........... 89Running the Remote Administrator ............................................. 91
Installing Backup Exec using the command line (silent mode) ................ 94Command line switches for silent mode installation of Backup
Exec .............................................................................. 94Creating and using installation parameter files ............................ 103
Contents
Installing a trial version of Backup Exec agents and options ................. 104About the installation log .............................................................. 104Viewing the Installation Summary Report ......................................... 105Repairing Backup Exec ................................................................ 106Updating Backup Exec with LiveUpdate .......................................... 106Viewing installed updates ............................................................. 109Viewing license information ........................................................... 109Backup Exec maintenance contract information ................................ 110
Updating expired maintenance contracts ................................... 110Managing maintenance contract customer numbers .................... 111
About upgrading from previous versions of Backup Exec to BackupExec 15 .............................................................................. 111Upgrade checklist for Backup Exec 2010 and earlier .................... 113Using the Migration Report to determine how existing jobs changed
after an upgrade to Backup Exec 15 ................................... 115Post-installation tasks .................................................................. 116Uninstalling Backup Exec ............................................................. 117Uninstalling Backup Exec using the command line ............................. 117Uninstalling Backup Exec options from the local Backup Exec
server ................................................................................. 118
Chapter 3 Getting Started .................................................................. 120About the Backup Exec Administration Console ................................ 120Displaying the version information for Backup Exec ........................... 123How to sort, filter, and copy information on the Backup Exec
Administration Console .......................................................... 123Customizing views on the Backup Exec Administration Console ........... 125Configuring the Home tab ............................................................. 126Configuring the Symantec RSS Reader ........................................... 130Creating a disaster preparation plan (DPP) ...................................... 131Getting started with backups ......................................................... 133
Chapter 4 Backups ............................................................................... 136How to prepare for your first backup with Backup Exec ....................... 138Required user rights for backup jobs ............................................... 139About the list of servers on the Backup and Restore tab ..................... 139Adding servers that you want to back up to the list of servers on the
Backup and Restore tab ......................................................... 140Removing servers from the list of servers on the Backup and Restore
tab ..................................................................................... 141Creating a server group ............................................................... 142Hiding or viewing server groups on the Backup and Restore tab ........... 143
8Contents
Adding servers to a server group ................................................... 143Removing servers from a server group ............................................ 144Editing a server group .................................................................. 144Moving servers to the Retired Servers server group ........................... 145Moving retired servers back to the All Servers server group ................. 146Removing server groups from Backup Exec ..................................... 146Backing up data ......................................................................... 146
How Backup Exec backs up and restores volumes that are enabledfor deduplication in Windows ............................................. 156
How Backup Exec backs up and restores Microsoft Virtual HardDisk (vhd) files ............................................................... 157
About selecting data to back up .................................................... 157Changing the order in which backup sources are backed up ................ 163Excluding files from backups ......................................................... 166Including specific files with a backup job's backup selections ............... 169About backing up critical system components ................................... 171Backup Exec Shadow Copy Components file system ......................... 175Backup methods in Backup Exec ................................................... 176Configuring backup methods for backup jobs ................................... 184How Backup Exec determines if a file has been backed up .................. 187Configuring Backup Exec to automatically delete files after a
backup ............................................................................... 190Configuring network options for backup jobs ..................................... 192Running the next scheduled backup job before its scheduled
time ................................................................................... 193Editing backup definitions ............................................................. 194Testing credentials for backup sources ............................................ 199Replacing the credentials for a backup source .................................. 200Creating new credentials for a backup source ................................... 201Deleting retired or unused backup sources from the Credentials
pane .................................................................................. 202How job scheduling works in Backup Exec ....................................... 203Including a specific date in the schedule for a backup job .................... 204Preventing backup jobs from running on a specific date ...................... 206Viewing all scheduled backup jobs on a calendar .............................. 207Adding a stage to a backup definition .............................................. 207Editing a stage ........................................................................... 209Duplicating backup sets or a job history manually .............................. 209Running a test run job manually ..................................................... 214Verifying backed up data manually ................................................. 215Copying data from a virtual tape library to a physical tape device using
DirectCopy to tape ................................................................ 217
9Contents
Chapter 5 Restores ............................................................................... 219Methods for restoring data in Backup Exec ...................................... 220Searching for data to restore ......................................................... 222Restoring data from a server, a backup set, a backup job, or a storage
device ................................................................................ 222Restoring file system data ............................................................ 226Performing a complete online restore of a Microsoft Windows
computer ............................................................................ 227Restoring System State ............................................................... 228Installing a new Windows Server domain controller into an existing
domain by using a redirected restore ........................................ 230Restoring Backup Exec Shadow Copy Components .......................... 232Restoring utility partitions or Unified Extensible Firmware Interface
system partitions .................................................................. 233About restoring encrypted data ...................................................... 234About restoring NetWare SMS volume backups to non-SMS volumes
with Backup Exec ................................................................. 234Canceling a restore job ................................................................ 234How Backup Exec catalogs work ................................................... 235
Configuring default options for catalogs ..................................... 236Cataloging backup sets ................................................................ 238
Chapter 6 Job management and monitoring .................................. 240How to monitor and manage jobs in Backup Exec ............................. 240About the Job Monitor .................................................................. 242
Viewing job activity details for active jobs ................................... 244Canceling an active job .......................................................... 244Holding jobs ........................................................................ 245Removing the hold on jobs ..................................................... 246Holding the job queue ............................................................ 247Removing the hold on the job queue ......................................... 247Running a scheduled job immediately ....................................... 248Changing the priority for a scheduled job ................................... 249Deleting scheduled jobs ......................................................... 250
About the Job History .................................................................. 251Viewing the history of a job ..................................................... 252Deleting a job from the Job History ........................................... 252Running a job from the Job History ........................................... 253
Viewing the job log ..................................................................... 254Finding text in the job log ........................................................ 254Printing the job log ................................................................ 256Saving the job log ................................................................. 256
10Contents
Linking from the job log to the Symantec Technical Supportwebsite ......................................................................... 257
How to use job logs with vertical applications .............................. 257Configuring default job log options ............................................ 258
Error-handling rules for failed or canceled jobs .................................. 259Creating a custom error-handling rule ....................................... 260Enabling or disabling error-handling rules .................................. 261Deleting a custom error-handling rule ........................................ 261Enabling an error-handling rule for a failed job ............................ 262Custom error-handling rule for recovered jobs ............................ 262About the cluster failover error-handling rule ............................... 263
List of job statuses in Backup Exec ................................................. 264Setting job status and recovery options ........................................... 269
Chapter 7 Alerts and notifications .................................................... 272Alerts and notifications in Backup Exec ........................................... 273Where to find alerts in Backup Exec ............................................... 274Enabling active alerts and alert history to display on the Home
tab ..................................................................................... 276Active alerts properties .......................................................... 277
Viewing the alert history for a server or a storage device ..................... 278Deleting an alert from alert history .................................................. 278Copying alert text to a document or email ........................................ 279Filtering alerts ............................................................................ 279Viewing the job log from an alert .................................................... 280Responding to active alerts ........................................................... 280Clearing all informational alerts manually ......................................... 281Setting up notification for alerts ...................................................... 281Configuring email or text message notification for alerts ...................... 282Adding recipients for notification .................................................... 284Adding a recipient group for alert notifications ................................... 286
Removing a recipient from a group ........................................... 287Disabling email or text message alert notification for a recipient ............ 287Editing recipient notification properties ............................................ 288Deleting recipients ...................................................................... 288Configuring alert categories .......................................................... 289Assigning recipients to receive notifications for specific alert
categories ........................................................................... 291Sending a notification when a job completes .................................... 291
Notification options for jobs ..................................................... 292Disabling notifications for a specific alert category ............................. 292Configuring default alert settings .................................................... 293
11Contents
Enabling or disabling pop-up alerts ................................................. 294SNMP traps for Backup Exec alerts ................................................ 295
Installing and configuring the SNMP system service ..................... 298Installing the Windows Management Instrumentation performance
counter provider ............................................................. 298Installing the Windows Management Instrumentation provider for
SNMP .......................................................................... 299Uninstalling the Windows Management Instrumentation
performance counter provider ........................................... 299Uninstalling the Windows Management Instrumentation provider
for SNMP ...................................................................... 299
Chapter 8 Disk-based and network-based storage ....................... 300Features and types of disk-based storage and network-based
storage ............................................................................... 300Storage trending statuses for disk storage and virtual disks ................. 303Setting low disk space thresholds on disk-based storage .................... 304Configuring disk storage ............................................................... 305
Changing the location of a disk storage device ............................ 307Editing disk storage properties ................................................. 308
How to restore data from a reattached or reinserted disk-based storagedevice ................................................................................ 314
Configuring disk cartridge storage .................................................. 315Editing disk cartridge properties ............................................... 316Editing disk cartridge media properties ...................................... 320
How data lifecycle management (DLM) deletes expired backup setson disk-based storage ........................................................... 322
Backup sets .............................................................................. 329Changing the expiration date of backup sets on disk-based
storage ......................................................................... 332Retaining backup sets on disk-based storage to prevent them
from expiring .................................................................. 333Releasing retained backup sets on disk-based storage ................. 334Viewing the contents or properties of backup sets ....................... 335
Chapter 9 Legacy backup-to-disk folders ........................................ 337Legacy backup-to-disk folders ...................................................... 337
Changing the name or description of a legacy backup-to-diskfolder ........................................................................... 338
Changing the buffered read setting for a legacy backup-to-diskfolder ........................................................................... 338
Changing the location of a legacy backup-to-disk folder ................ 339
12Contents
Recreating a legacy backup-to-disk folder and its contents ............ 340Restoring data from a legacy backup-to-disk folder ...................... 340
Chapter 10 Tape storage ....................................................................... 343Support for tape drives and robotic libraries ...................................... 344About the Virtual Tape Library Unlimited Drive Option ........................ 345About the Library Expansion Option ............................................... 345Adding or replacing devices with the Hot-swappable Device
Wizard ................................................................................ 345Installing Symantec tape device drivers .......................................... 347Editing tape drive properties .......................................................... 348Viewing tape drive statistics .......................................................... 353Robotic libraries in Backup Exec .................................................... 353
Requirements for setting up robotic library hardware .................... 354Inventorying robotic libraries when Backup Exec services
start ............................................................................. 355Configuring barcode rules for a robotic library ............................ 355Initializing a robotic library when the Backup Exec service
starts ............................................................................ 359Defining a cleaning slot ......................................................... 360Editing robotic library properties ............................................... 360
Creating robotic library partitions .................................................... 361Changing the name of a robotic library partition ........................... 363Adding or removing tape drives in a robotic library partition ........... 363Reassigning a slot base number for robotic libraries ..................... 363Editing robotic library slot properties ......................................... 364Removing or reconfiguring robotic library partitions ...................... 365
Managing tapes ......................................................................... 366Default media sets ................................................................ 367Overwrite protection periods and append periods in media
sets ............................................................................. 370Creating media sets for tapes .................................................. 374Changing the overwrite protection period or the append period for
a media set ................................................................... 377Changing the name and description of a media set ...................... 379Changing the media vault or vaulting periods for a media set
................................................................................... 379Deleting a media set .............................................................. 380Renaming a media set ........................................................... 380Media overwrite protection levels for tape media ......................... 380Overwriting allocated or imported tape media ............................. 381
13Contents
How Backup Exec searches for overwritable media in tape drives................................................................................... 381
Viewing tapes that are used by a job ......................................... 384Labeling tape media .................................................................... 384
About labeling imported tape media ......................................... 386How barcode labels become media labels for tapes ..................... 386Renaming a tape media label ................................................. 387
How WORM media is used in Backup Exec ..................................... 387Default media vaults .................................................................... 388
Changing the name or description of a media vault ...................... 389Creating media vault rules to move tape media to and from media
vaults ........................................................................... 390Updating the tape media location in media vaults ........................ 391Deleting a media vault ........................................................... 391Moving tape media to a vault ................................................... 392
Retiring damaged tape media ....................................................... 392Deleting tape media .................................................................... 393Erasing tape or disk cartridge media ............................................... 393About cataloging tape or disk cartridge media that contains encrypted
backup sets ......................................................................... 395Associating tape media with a media set ......................................... 395Editing tape media properties ........................................................ 396Tape media rotation strategies ....................................................... 398
Chapter 11 Storage device pools ......................................................... 402Creating storage device pools ....................................................... 402Specifying a default selection method for a device in a storage device
pool ................................................................................... 405Viewing jobs, job histories, and active alerts for a storage device
pool ................................................................................... 405Adding or removing devices in a storage device pool ......................... 406
Chapter 12 Storage operations ............................................................ 407About storage operation jobs ......................................................... 408Storage tab overview in Backup Exec ............................................. 409Using the Configure Storage wizard ................................................ 412Viewing details for multiple storage devices ...................................... 415Sending a notification when a scheduled storage operation job
completes ........................................................................... 416Scheduling a storage operation job ................................................ 416Editing global settings for storage ................................................... 423Sharing storage devices ............................................................... 432
14Contents
Deleting a storage device ............................................................. 433Changing the state of a storage device to online ............................... 434Renaming a storage device .......................................................... 434Viewing jobs, job histories, backup sets, and active alerts for storage
devices ............................................................................... 435Cataloging a storage device .......................................................... 435Scanning a storage device ........................................................... 436Inventorying a storage device ........................................................ 437Inventorying and cataloging a storage device ................................... 438Pausing and unpausing a storage device ......................................... 438Disabling and enabling a storage device .......................................... 439Initializing a robotic library ............................................................ 439Formatting a tape as a WORM tape ................................................ 440Retensioning a tape .................................................................... 440Formatting a tape in a tape drive .................................................... 440Ejecting media from a disk cartridge or tape drive .............................. 441Cleaning a robotic library drive ...................................................... 442Importing media to Backup Exec ................................................... 443Exporting media and expired media ................................................ 450Locking and unlocking the robotic librarys front portal ........................ 453Backup Exec server and storage device states ................................. 459
Chapter 13 Conversion to virtual machines ...................................... 463How conversion of physical computers to virtual machines works in
Backup Exec ....................................................................... 463Requirements for conversion to virtual machine jobs .......................... 471Converting to a virtual machine simultaneously with a backup job ......... 472Converting to a virtual machine after a backup job ............................. 477Adding a conversion to virtual machine stage to a backup job .............. 483Converting to a virtual machine from a point in time ........................... 488Creating a one-time conversion to a virtual machine .......................... 490Setting default options for conversion to virtual machine jobs ............... 494
Chapter 14 Configuration and settings .............................................. 498Changing default backup job settings .............................................. 500Configuring schedules for backup jobs ............................................ 504Configuring storage options for backup jobs ..................................... 512Configuring automatic test run jobs for backup jobs ........................... 518Configuring automatic verify operations for backup jobs ...................... 519Configuring delayed catalog operations to improve backup
performance ........................................................................ 521Configuring Advanced Open File options for backup jobs .................... 525
15Contents
Configuring checkpoint restart ....................................................... 528Configuring Backup Exec to work with Symantec Endpoint
Protection ........................................................................... 530Configuring pre/post commands for backup jobs ............................... 532Configuring file and folder options for backup jobs ............................. 537Setting default schedule options for rule-based jobs and run now
jobs ................................................................................... 544Excluding dates from the backup schedule for all backups .................. 547Removing dates from the list of excluded dates ................................. 549Exporting a list of dates that are excluded from all backups to another
server ................................................................................. 550Changing the default preferences .................................................. 550Configuring the default setting for backing up multiple servers or
applications ......................................................................... 551Configuring database maintenance and security ............................... 552Exporting the Backup Exec Database encryption key ......................... 555Refreshing Backup Exec Database encryption keys ........................... 557Configuring encryption for the connection to the Backup Exec
Database ............................................................................ 558Scheduling Backup Exec to check logon accounts ............................. 562Configuring Backup Exec to discover data to back up ......................... 563Adding discovered servers to the list of servers in Backup Exec ........... 565Backup networks ........................................................................ 566Changing network and security options for Backup Exec ..................... 568Using Backup Exec with firewalls ................................................... 570
Backup Exec ports ................................................................ 572Backup Exec listening ports .................................................... 574About enabling a SQL instance behind a firewall ......................... 575
Using encryption with Backup Exec ................................................ 575Encryption key management ......................................................... 578Creating encryption keys .............................................................. 579Replacing an encryption key ......................................................... 581Deleting encryption keys .............................................................. 582Granular Recovery Technology ...................................................... 583Setting default Granular Recovery Technology (GRT) options .............. 589DBA-initiated job templates ........................................................... 590Creating DBA-initiated job templates ............................................... 591Editing DBA-inititated job templates ................................................ 592Deleting DBA-initiated job templates ............................................... 592
Storage options for DBA-initiated jobs ....................................... 593General options for DBA-initiated jobs ....................................... 598Network options for DBA-initiated jobs ...................................... 598Duplicate job settings for DBA-initiated jobs ............................... 599
16Contents
Backup Exec logon accounts ........................................................ 603Creating a Backup Exec logon account ..................................... 605Editing a Backup Exec logon account ....................................... 607Changing the password for a Backup Exec logon account ............. 609Replacing a Backup Exec logon account ................................... 609Deleting a Backup Exec logon account ...................................... 610Changing your default Backup Exec logon account ...................... 611Creating a new Backup Exec System Logon Account ................... 612Copying logon account information to another Backup Exec
server ........................................................................... 613Testing logon accounts .......................................................... 613
Starting and stopping Backup Exec services .................................... 614Changing the credentials for a service account ................................. 614Changing startup options for Backup Exec services ........................... 616Configuring audit logs .................................................................. 617Viewing the audit log ................................................................... 618Removing entries from the audit log ................................................ 618Saving an audit log to a text file ..................................................... 619Copying configuration settings to another Backup Exec server ............. 619Viewing server properties ............................................................. 620
Chapter 15 Reports ................................................................................ 622Reports in Backup Exec ............................................................... 622Running a report now .................................................................. 624Scheduling a report ..................................................................... 624Creating a custom report .............................................................. 626
Adding or removing fields on a custom report ............................. 630Changing filters for a custom report .......................................... 631Changing the way data is grouped or sorted in a custom
report ........................................................................... 633Changing graph options in custom reports ................................. 634Previewing custom reports ...................................................... 634Copying a custom report ........................................................ 635
Saving a report ........................................................................... 635Printing a report from the Backup Exec Report Viewer ........................ 636Viewing completed reports ............................................................ 636Editing a report ........................................................................... 637Re-running a completed report ...................................................... 637Deleting a report ........................................................................ 637Setting defaults for standard and custom reports ............................... 638Viewing report properties .............................................................. 639List of Backup Exec standard reports .............................................. 640
17Contents
Alert History report ................................................................ 645Alert History By Backup Exec Server report ................................ 646Archive Job Success Rate report ............................................. 646Archive Selections by Archive Rules and Retention Categories
report ........................................................................... 647Audit Log report .................................................................... 648Backup Job Success Rate report ............................................. 648Backup Recommendations report ............................................ 648Backup Resource Success Rate report ..................................... 649Backup Sets by Media Set report ............................................. 649Backup Size By Resource report .............................................. 650Daily Device Utilization report .................................................. 651Deduplication Device Summary report ...................................... 652Deduplication Summary report ................................................ 653Device Summary report ......................................................... 653Disk Storage Summary report ................................................. 654Error-Handling Rules report .................................................... 655Event Recipients report .......................................................... 656Exchange Mailbox Group Archive Settings report ........................ 657Failed Archive Jobs report ...................................................... 657Failed Backup Jobs report ...................................................... 658File System Archive Settings report .......................................... 659Jobs Summary report ............................................................ 659Managed Backup Exec Servers report ...................................... 660Media Audit report ................................................................ 662Media Errors report ............................................................... 663Media Required for Recovery report ......................................... 663Media Summary report .......................................................... 664Media Vault Contents report .................................................... 664Move Media to Vault report ..................................................... 665Operations Overview report .................................................... 666Overnight Archive Summary report ........................................... 668Overnight Summary report ...................................................... 669Problem Files report .............................................................. 670Recently Written Media report ................................................. 671Resource Protected Recently report ......................................... 671Resource Risk Assessment report ............................................ 672Restore Set Details by Resource report ..................................... 673Retrieve Media from Vault report .............................................. 673Robotic Library Inventory report ............................................... 674Scheduled Server Workload report ........................................... 675Scratch Media Availability report .............................................. 675Test Run Results report .......................................................... 676
18Contents
Vault Store Usage Details report .............................................. 677Vault Store Usage Summary report .......................................... 678
Chapter 16 Troubleshooting Backup Exec ........................................ 679Troubleshooting hardware-related issues in Backup Exec ................... 680How to get more information about alerts and error messages ............. 684Troubleshooting backup issues in Backup Exec ................................ 684Troubleshooting failed components in the SAN ................................ 687
Troubleshooting offline storage devices in a SAN ....................... 687Finding hardware errors in a SAN ............................................ 689Resetting the SAN ................................................................ 690Bringing storage devices online after an unsafe device removal
event in a SAN ............................................................... 691How to improve Backup Exec's performance .................................... 691Accessing Symantec Online .......................................................... 692Searching the Symantec Knowledge Base ....................................... 693Contacting Backup Exec Technical Support ..................................... 693Using Symantec Remote Assistance .............................................. 694Managing your Backup Exec support cases ..................................... 694About Backup Exec diagnostic tools ............................................... 694Running the Symantec Help Tool (SymHelp) .................................... 695Generating a diagnostic file for troubleshooting Backup Exec ............... 696
Command line switches for a diagnostic file ............................... 697Running the begather utility to troubleshoot Backup Exec components
on Linux servers ................................................................... 700Using the Backup Exec Debug Monitor for troubleshooting .................. 701About the Backup Exec debug tool ................................................. 701
Chapter 17 Using Backup Exec in cluster environments ................ 702About Backup Exec and clusters .................................................... 703Requirements for clustering Backup Exec in a Microsoft Cluster Server
environment ........................................................................ 703How Backup Exec works in a Microsoft Cluster Server
environment ........................................................................ 705Requirements for installing Backup Exec on a Microsoft Cluster
Server ................................................................................ 705Installing Backup Exec on a Microsoft Cluster Server ........................ 707Upgrading Backup Exec on a Microsoft cluster ................................. 708Installing additional Backup Exec options on a Microsoft cluster .......... 708Uninstalling Backup Exec from a Microsoft cluster ............................. 709Creating storage device pools for Microsoft Cluster Servers ................ 709Specifying a different failover node ................................................. 710
19Contents
Designating a new central administration server in a Microsoft ClusterServer ................................................................................ 711
Configurations for Backup Exec and Microsoft Cluster Servers ............. 713Two-node cluster with locally attached storage devices ................. 714Two-node cluster with tape devices on a shared SCSI bus ............ 715Configuring a shared SCSI bus for tape devices .......................... 716Multi-node clusters on a fibre channel SAN with the Central Admin
Server Option ................................................................ 718Using the Central Admin Server Option with Microsoft clusters and a
storage area network ............................................................. 719About backing up Microsoft Cluster Servers ..................................... 720About restoring data to a Microsoft cluster ....................................... 721Disaster recovery of a cluster ........................................................ 721
Using Simplified Disaster Recovery to prepare for disaster recoveryof a cluster .................................................................... 722
Recovering nodes on the cluster using Simplified DisasterRecovery ...................................................................... 723
Recovering Backup Exec on a Microsoft cluster using SimplifiedDisaster Recovery .......................................................... 724
Recovering the entire cluster using a manual disaster recoveryprocedure ..................................................................... 724
Restoring the Microsoft Cluster Server data files ............................... 725Recovering all shared disks in a Microsoft cluster .............................. 726Recovering Backup Exec in a Microsoft cluster ................................. 727Changing the Quorum disk signature for clusters on Windows Server
2003 .................................................................................. 727Manually joining two cluster disk groups and resynchronizing
volumes .............................................................................. 728Troubleshooting clusters .............................................................. 728
Chapter 18 Simplified Disaster Recovery .......................................... 730About Simplified Disaster Recovery ................................................ 730Requirements for using Simplified Disaster Recovery ........................ 731Preparing computers for use with Simplified Disaster Recovery ............ 734How to ensure that backups are enabled for Simplified Disaster
Recovery ............................................................................ 738How Simplified Disaster Recovery uses disaster recovery information
files .................................................................................... 740Setting or changing the alternate location for the disaster recovery
information file ..................................................................... 742Changing the default path for the disaster recovery information
files .............................................................................. 743
20Contents
Disaster recovery information file data paths .............................. 743Creating a Simplified Disaster Recovery disk image ........................... 745
Contents of the Simplified Disaster Recovery disk image .............. 755User scenarios when a user starts the Create Recovery Disk
Wizard .......................................................................... 756Preparing to recover from a disaster by using Simplified Disaster
Recovery ............................................................................ 757Hardware replacement during disaster recovery .......................... 758Prepare to recover IBM computers with Simplified Disaster
Recovery ...................................................................... 759Recovering a computer with Simplified Disaster Recovery ................... 760
Recovery notes for using Simplified Disaster Recovery with storagepools and storage spaces ................................................. 766
Recovery notes for using Simplified Disaster Recovery withExchange, SQL, SharePoint, CASO, Hyper-V hosts, and theDeduplication Option ....................................................... 769
Advanced Disk Configuration on the Recover This ComputerWizard ................................................................................ 770
Appendix A Symantec Backup Exec Agent for Windows ................. 774About the Agent for Windows ........................................................ 774Requirements for the Agent for Windows ......................................... 775Stopping and starting the Agent for Windows .................................... 776Establishing a trust between the Backup Exec server and a remote
computer ............................................................................ 777About the Backup Exec Agent Utility for Windows .............................. 777
Starting the Backup Exec Agent Utility ...................................... 778Viewing the activity status of the remote computer in the Backup
Exec Agent Utility ........................................................... 779Viewing the activity status of the remote computer from the system
tray .............................................................................. 779Starting the Backup Exec Agent Utility automatically on the remote
computer ...................................................................... 780Setting the refresh interval on the remote computer ..................... 780About publishing the Agent for Windows to Backup Exec
servers ......................................................................... 781Adding Backup Exec servers that the Agent for Windows can
publish to ...................................................................... 781Editing Backup Exec server information that the Agent for Windows
publishes to ................................................................... 782Removing Backup Exec servers that the Agent for Windows can
publish to ...................................................................... 783
21Contents
Configuring database access for Oracle operations ..................... 784Removing a security certificate for a Backup Exec server that has
a trust with the Agent for Windows ..................................... 786Using the Backup Exec Agent Utility Command Line Applet ................. 786Backup Exec Agent Utility Command Line Applet switches .................. 787
Appendix B Symantec Backup Exec Deduplication Option ............ 791About the Deduplication Option ..................................................... 792Deduplication methods for Backup Exec agents ................................ 794Requirements for the Deduplication Option ...................................... 795Installing the Deduplication Option ................................................. 800Configuring an OpenStorage device ............................................... 801Editing the properties of an OpenStorage device ............................... 803Specifying a Backup Exec server that has proximity to a shared
OpenStorage device ............................................................. 805Creating or importing deduplication disk storage ............................... 806
Editing the properties of a deduplication disk storage device .......... 808Changing the password for the logon account for deduplication
disk storage ................................................................... 813Selecting storage devices for direct access sharing ........................... 814
Editing server properties for direct access .................................. 815Changing the location of a deduplication disk storage device ............... 816Sharing a deduplication device between multiple Backup Exec
servers ............................................................................... 818How to use client-side deduplication ............................................... 818How to set up backup jobs for deduplication ..................................... 819Using optimized duplication to copy deduplicated data between
OpenStorage devices or deduplication disk storage devices .......... 820Copying deduplicated data to tapes ................................................ 823Using deduplication with encryption ................................................ 823Restoring a deduplication disk storage device or deduplicated
data ................................................................................... 824Disaster recovery of deduplication disk storage devices ..................... 824Disaster recovery of OpenStorage devices ....................................... 825
Appendix C Symantec Backup Exec Agent for VMware ................... 827About the Agent for VMware ......................................................... 827Requirements for using the Agent for VMware .................................. 828Using the Agent for VMware with Windows Server 2012 ..................... 829About installing the Agent for VMware ............................................. 830Adding VMware vCenter Servers and ESX/ESXi hosts to the list of
servers on the Backup and Restore tab ..................................... 830
22Contents
Viewing details about VMware resources ......................................... 831Installing the Agent for Windows on VMware virtual machines .............. 832Push-installing the Agent for Windows to VMware virtual
machines ............................................................................ 833Backing up VMware data .............................................................. 834
Setting default backup options for virtual machines ...................... 839How Backup Exec automatically backs up new VMware virtual
machines during a backup job .......................................... 843Using Granular Recovery Technology (GRT) with the Agent for
VMware ........................................................................ 843How delayed cataloging works with VMware virtual machine
backups ........................................................................ 846Restoring VMware virtual machines and vmdk files ............................ 848
Appendix D Symantec Backup Exec Agent for MicrosoftHyper-V .......................................................................... 855
About the Agent for Microsoft Hyper-V ............................................ 855Requirements for using the Agent for Microsoft Hyper-V ..................... 857About installing the Agent for Microsoft Hyper-V ................................ 859Using the Agent for Hyper-V with Windows Server 2012/2012 R2 ......... 860Disk space optimization with the Agent for Hyper-V ........................... 863Adding a Hyper-V host to the list of servers on the Backup and Restore
tab ..................................................................................... 864Viewing details about Hyper-V resources ......................................... 865Installing the Agent for Windows on Hyper-V virtual machines .............. 866Push-installing the Agent for Windows to Hyper-V virtual
machines ............................................................................ 867Backing up Microsoft Hyper-V virtual machines ................................. 868
Setting default backup options for Hyper-V ................................. 873How Backup Exec automatically protects new virtual machines
during a backup job ......................................................... 875Using Granular Recovery Technology (GRT) with the Agent for
Hyper-V ........................................................................ 876About backing up and restoring highly available Hyper-V virtual
machines ...................................................................... 878How delayed cataloging works with Hyper-V virtual machine
backups ........................................................................ 878Restoring Microsoft Hyper-V virtual machines ................................... 880
23Contents
Appendix E Symantec Backup Exec Agent for Microsoft SQLServer ............................................................................. 885
About the Agent for Microsoft SQL Server ........................................ 885Requirements for using the SQL Agent ........................................... 887About installing the SQL Agent ...................................................... 888Backup strategies for SQL ............................................................ 888Adding SQL Servers to the list of servers on the Backup and Restore
tab ..................................................................................... 890Configuring Backup Exec to run a consistency check before every SQL
backup ............................................................................... 890Using snapshot technology with the SQL Agent ................................ 891Using database snapshots for SQL Server ....................................... 892Backing up SQL databases and transaction logs ............................... 894
Setting default backup options for SQL Server ............................ 906Restoring SQL databases and transaction logs ................................. 916
Restoring the SQL master database ......................................... 918Restarting SQL using database copies ...................................... 919
Disaster recovery of a SQL Server ................................................. 921Manual recovery of a SQL Server ............................................ 923
Appendix F Symantec Backup Exec Agent for MicrosoftExchange Server .......................................................... 924
About the Backup Exec Exchange Agent ......................................... 925Requirements for using the Exchange Agent .................................... 926Granting permissions on the Exchange Server to enable database
backups and restores, and Granular Recovery Technologyoperations ........................................................................... 930
About installing the Exchange Agent ............................................... 934Adding Exchange Servers and database availability groups to the list
of servers on the Backup and Restore tab .................................. 935Managing preferred server configurations for Microsoft Exchange
Database Availability Groups .................................................. 935Recommended configurations for Exchange .................................... 938Requirements for accessing Exchange mailboxes ............................ 939Backup strategies for Exchange ..................................................... 940How Granular Recovery Technology works with the Exchange
Information Store ................................................................. 942Snapshot and offhost backups with the Exchange Agent ..................... 944Backing up Exchange data ........................................................... 946
Setting default backup options for Exchange Server ..................... 952Restoring Exchange data ............................................................. 957
24Contents
Disaster recovery of an Exchange Server ........................................ 963
Appendix G Symantec Backup Exec Agent for MicrosoftSharePoint .................................................................... 965
About the Agent for Microsoft SharePoint ........................................ 966About installing the Agent for Microsoft SharePoint ............................ 966Requirements for the Agent for Microsoft SharePoint ......................... 966Using the Agent for Microsoft SharePoint with SharePoint Server
2010/2013 and SharePoint Foundation 2010/2013 ...................... 967Using the Agent for Microsoft SharePoint with SharePoint Server 2007
and Windows SharePoint Services 3.0 ...................................... 968Adding a Microsoft SharePoint server farm to the list of servers on the
Backup and Restore tab ......................................................... 969Backing up Microsoft SharePoint data ............................................. 969
Setting default backup options for SharePoint ............................. 973Restoring Microsoft SharePoint data ............................................... 976Disabling or enabling communication between a Microsoft SharePoint
web server and Backup Exec .................................................. 978Viewing or changing SharePoint farm properties ............................... 979Disaster recovery of Microsoft SharePoint 2010/2013 data .................. 980Disaster recovery of Microsoft SharePoint 2007 data ......................... 984
Appendix H Symantec Backup Exec Agent for Oracle onWindows or Linux Servers ......................................... 987
About the Backup Exec Oracle Agent ............................................. 987About installing the Oracle Agent ................................................... 988Configuring the Oracle Agent on Windows computers and Linux
servers ............................................................................... 989Configuring an Oracle instance on Windows computers ................ 990Viewing an Oracle instance on Windows computers ..................... 994Editing an Oracle instance on Windows computers ...................... 995Deleting an Oracle instance on Windows computers .................... 996Enabling database access for Oracle operations on Windows
computers ..................................................................... 996Configuring an Oracle instance on Linux servers ......................... 999Viewing an Oracle instance on Linux servers ............................ 1001Editing an Oracle instance on Linux servers ............................. 1002Deleting an Oracle instance on Linux servers ............................ 1002Enabling database access for Oracle operations on Linux
servers ....................................................................... 1003About authentication credentials on the Backup Exec server .............. 1004
25Contents
Setting authentication credentials on the Backup Exec server forOracle operations ......................................................... 1005
Deleting an Oracle server from the Backup Exec servers list ofauthentication credentials ............................................... 1006
About Oracle instance information changes .................................... 1007About backing up Oracle databases .............................................. 1007
About backing up Oracle RAC databases ................................. 1009About performing a DBA-initiated backup job for Oracle .............. 1010Oracle backup options ......................................................... 1011
About restoring Oracle resources ................................................. 1012About DBA-initiated restore for Oracle ..................................... 1015Oracle restore options ......................................................... 1016About redirecting a restore of Oracle data ................................ 1016Oracle advanced restore options ........................................... 1017Performing a redirect restore of an Oracle 12c database using
Backup Exec ............................................................... 1018Requirements for recovering the complete Oracle instance and
database using the original Oracle server ........................... 1022Recovering the complete Oracle instance and database using the
original Oracle server ..................................................... 1022Requirements for recovering the complete Oracle instance or
database to a computer other than the original Oracleserver ......................................................................... 1023
Recovering the complete Oracle instance or database to acomputer other than the original Oracle server .................... 1024
Best practices for Backup Exec 15 Agent for Oracle on Windows orLinux Servers ..................................................................... 1025
Appendix I Symantec Backup Exec Agent for EnterpriseVault ............................................................................. 1028
About the Agent for Enterprise Vault ............................................. 1028Requirements for the Enterprise Vault Agent ................................... 1032About installing the Enterprise Vault Agent ..................................... 1033About backup methods for Enterprise Vault backup jobs ................... 1033
Enterprise Vault backup options ............................................. 1036About backing up Enterprise Vault components ............................... 1037About consistency checks for Enterprise Vault databases and
Compliance and Discovery Accelerator databases ..................... 1040Restoring Enterprise Vault .......................................................... 1040
Enterprise Vault restore options ............................................. 1042About restoring individual files and folders with the Enterprise
Vault Agent .................................................................. 1045
26Contents
About automatic redirection of Enterprise Vault components underan Enterprise Vault server ............................................... 1045
Redirecting a restore for an Enterprise Vault component ............. 1046Configuring Enterprise Vault to use the name of the new SQL Server
that holds the Directory database ........................................... 1048Best practices for the Enterprise Vault Agent .................................. 1050About the Backup Exec Migrator for Enterprise Vault ........................ 1050
Backup Exec Migrator for Enterprise Vault requirements ............. 1051How the Backup Exec Migrator works ..................................... 1051About using staged migrations with Backup Exec and the Backup
Exec Migrator ............................................................... 1055About Backup Exec Migrator events ........................................ 1056About Backup Exec Migrator logs ........................................... 1056About deleting files migrated by Backup Exec Migrator ............... 1057Configuring the Backup Exec Migrator ..................................... 1058About viewing migrated Enterprise Vault data ........................... 1066About retrieving migrated Enterprise Vault data ......................... 1067About the Partition Recovery Utility ......................................... 1068
Enterprise Vault logon account ..................................................... 1071Enterprise Vault options .............................................................. 1072
Appendix J Symantec Backup Exec Agent for LotusDomino ......................................................................... 1073
About the Agent for Lotus Domino Server ...................................... 1074Lotus Domino Agent requirements ................................................ 1074About installing the Lotus Domino Agent on the Backup Exec
server ............................................................................... 1076About the Lotus Domino Agent and the Domino Attachment and Object
Service (DAOS) .................................................................. 1076Best practices for restoring the missing .nlo files ........................ 1077
Viewing Lotus Domino databases ................................................ 1078About backing up Lotus Domino databases .................................... 1078
About selecting backup options for Lotus Domino databases ....... 1080Lotus Domino Agent backup options ....................................... 1080About automatic exclusion of Lotus Domino files during
volume-level backups .................................................... 1081About supported Lotus Domino database configurations ............. 1081About Lotus Domino transaction logs ...................................... 1082
About restoring Lotus Domino databases ....................................... 1083Restoring Lotus Domino databases ........................................ 1084Lotus Domino Agent restore options ....................................... 1086About redirecting restore jobs for Lotus Domino databases .......... 1088
27Contents
About redirecting the restore of DAOS NLO files ........................ 1089How to prepare for disaster recovery on a Lotus Domino server .......... 1089Recovering a Lotus Domino server from a disaster .......................... 1089About disaster recovery of a Lotus Domino server using archive
logging ............................................................................. 1091Disabling the monitor change journal ............................................ 1091Recovering the Lotus Domino server, databases, and transaction logs
when archive logging is enabled ............................................ 1092Re-enabling the monitor change journal ......................................... 1093Recovering a Lotus Domino server that uses circular logging ............. 1094
Appendix K Symantec Backup Exec Agent for Microsoft ActiveDirectory ...................................................................... 1096
About the Agent for Microsoft Active Directory ................................. 1096Requirements for the Agent for Microsoft Active Directory ................. 1097About backing up Active Directory and ADAM/AD LDS ..................... 1098
Editing options for Active Directory and ADAM/AD LDS backupjobs ............................................................................ 1099
Microsoft Active Directory backup job options ........................... 1101About restoring individual Active Directory and ADAM/AD LDS
objects .............................................................................. 1102
Appendix L Symantec Backup Exec Central Admin ServerOption ........................................................................... 1105
About the Central Admin Server Option ......................................... 1106Requirements for installing CASO ................................................ 1108How to choose the location for CASO storage and media data .......... 1109About installing the Central Admin Server Option ............................. 1111
Push-installing a managed Backup Exec server from the centraladministration server ..................................................... 1112
Managed Backup Exec Server Configuration options .................. 1118Installing a managed Backup Exec server across a firewall ......... 1119
Upgrading an existing CASO installation ........................................ 1122Changing a Backup Exec server to a central administration
server ............................................................................... 1124Changing a Backup Exec server to a managed Backup Exec
server ............................................................................... 1125Deleting a managed Backup Exec server from a CASO
environment ....................................................................... 1128Renaming a central administration server ....................................... 1130Renaming a managed Backup Exec server .................................... 1130
28Contents
How to reduce network traffic in CASO .......................................... 1132CASO distributed, centralized, and replicated catalog locations .......... 1132Changing the settings for a managed Backup Exec server ................. 1134What happens when CASO communication thresholds are
reached ............................................................................ 1145Enabling or disabling communications between the managed
Backup Exec server and the central administrationserver ......................................................................... 1146
Alerts and notifications in CASO ................................................... 1146Enabling managed Backup Exec servers to use any available network
interface card .................................................................... 1147About job delegation in CASO ..................................................... 1148
About copying jobs instead of delegating jobs in CASO ............... 1148About adding storage devices in a CASO environment ..................... 1149How data lifecycle management (DLM) works in a CASO
environment ....................................................................... 1149Obtaining media audit information for a managed Backup Exec
server ............................................................................... 1150How to use Backup Exec server pools in CASO ............................. 1150
Selecting a Backup Exec server pool for backups ...................... 1151Creating a Backup Exec server pool ....................................... 1152Adding managed Backup Exec servers to a Backup Exec server
pool ........................................................................... 1152Deleting a Backup Exec server pool ........................................ 1153Removing a managed Backup Exec server from a Backup Exec
server pool .................................................................. 1153How centralized restore works in CASO ......................................... 1154
How CASO restores data that resides on multiple storagedevices ....................................................................... 1155
About recovering failed jobs in CASO ............................................ 1156Pausing or resuming a managed Backup Exec server ...................... 1158Stopping or starting Backup Exec services for a managed Backup
Exec server ....................................................................... 1158Viewing managed Backup Exec server properties ............................ 1159Viewing the settings for a central administration server ..................... 1162Disaster recovery in CASO ......................................................... 1164Troubleshooting CASO .............................................................. 1165Running the Backup Exec Utility for CASO operations ...................... 1167Uninstalling Backup Exec from the central administration server ........ 1167Uninstalling Backup Exec from a managed Backup Exec server ......... 1168
29Contents
Appendix M Symantec Backup Exec Advanced Disk-basedBackup Option ............................................................ 1169
About the Advanced Disk-based Backup Option .............................. 1169How to use synthetic backups in place of recurring full backups .......... 1170Configuring off-host backup options for a backup job ........................ 1171Setting default backup options for the Advanced Disk-based Backup
Option .............................................................................. 1173About true image restore for synthetic backups ............................... 1175How to use off-host backup to process remote computer backups on
the Backup Exec server ........................................................ 1177Troubleshooting off-host backups ................................................. 1180
Appendix N Symantec Backup Exec NDMP Option ......................... 1184Features of the NDMP Option ...................................................... 1184Requirements for using the NDMP Option ...................................... 1185About installing the NDMP Option ................................................. 1186Adding NDMP servers to Backup Exec .......................................... 1186Sharing the tape drives on NDMP servers between multiple Backup
Exec servers ...................................................................... 1188NDMP backup options for NDMP servers ....................................... 1188NDMP server backup selections .................................................. 1190How to use patterns to exclude files and directories from an NDMP
server backup .................................................................... 1191Supported configurations for duplicating data from NDMP
servers ............................................................................. 1193About restoring and redirecting restore data for NDMP servers ........... 1193
NDMP server restore options ................................................. 1194Setting the default backup options for the NDMP Option ................... 1197Viewing the properties of an NDMP server ..................................... 1198
NDMP server properties ....................................................... 1198Viewing storage properties for an NDMP server .............................. 1199
Storage properties for an NDMP server ................................... 1199
Appendix O Symantec Backup Exec Agent for Linux ...................... 1201About the Agent for Linux ........................................................... 1202About open files and the Agent for Linux ........................................ 1202Requirements for the Agent for Linux ............................................ 1202About installing the Agent for Linux ............................................... 1203
Installing the Agent for Linux ................................................. 1204About the Backup Exec operators (beoper) group for the Agent
for Linux ...................................................................... 1206
30Contents
About establishing trust for a remote Linux computer in the BackupExec list of servers ............................................................. 1207Establishing trust and adding a remote Linux computer to the
Backup Exec list of servers ............................................. 1208Adding additional Backup Exec servers to which the Agent for Linux
can publish information ........................................................ 1208About configuring the Agent for Linux ............................................ 1209Excluding files and directories from all backup jobs for Linux
computers ......................................................................... 1210Editing configuration options for Linux computers ............................ 1210
Configuration options for Linux computers ................................ 1211About backing up a Linux computer by using the Agent for Linux ........ 1218
Linux backup options ........................................................... 1219About backing up and restoring Novell Open Enterprise Server
(OES) components ....................................................... 1220About restoring data to Linux computers ........................................ 1222
About restoring Novell OES components ................................. 1222Restore job options for Linux computers .................................. 1222
Editing the default backup job options for Linux computers ................ 1223Default backup job options for Linux computers ......................... 1224
Uninstalling the Agent for Linux .................................................... 1225Manually uninstalling the Agent for Linux ................................. 1226Run-time scripts to remove when manually uninstalling the Agent
for Linux ...................................................................... 1227Starting the Agent for Linux daemon ............................................. 1228Stopping the Agent for Linux daemon ............................................ 1229Troubleshooting the Agent for Linux .............................................. 1229
Appendix P Symantec Backup Exec Agent for Mac ........................ 1235About the Agent for Mac ............................................................. 1236Requirements for the Agent for Mac .............................................. 1236About the Backup Exec admin group on Macintosh systems .............. 1236
Creating the Backup Exec admin group manually on Macintoshsystems ...................................................................... 1237
About installing the Agent for Mac ................................................ 1238Installing the Agent for Mac ................................................... 1238
Uninstalling the Agent for Mac ..................................................... 1241Manually uninstalling the Agent for Mac ................................... 1242
About configuring the Agent for Mac ............................................. 1243Editing configuration options for Macintosh computers ................ 1244Configuration options for Macintosh computers ......................... 1244
Starting the Agent for Mac .......................................................... 1249
31Contents
Stopping the Agent for Mac ........................................................ 1250About establishing trust for a remote Macintosh system in the Servers
list .................................................................................... 1250Establishing trust and adding a remote Macintosh computer to
the Backup Exec Servers list ........................................... 1250Adding additional Backup Exec servers to which the Agent for Mac
can publish information ........................................................ 1251About backing up data by using the Agent for Mac ........................... 1252
Editing the default backup options for Macintosh systems ............ 1252About excluding files and directories from backup jobs for
Macintosh computers ..................................................... 1254About restoring Macintosh systems ............................................... 1255
Macin
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