View
11
Download
0
Category
Preview:
Citation preview
SUSTAINABILITY REPORT
Bahia Principe Riviera Maya Resort 2016
Mission, vision and values
Our dream
To be a leader in the international tourism sector, actively contributing to
sustainable development.
Our purpose
To guarantee the excellence in the service to our clients, involving in the
process to the collaborators, suppliers and society in general.
Our values
• Ethics, honesty and transparency
• Humility and simplicity
• Quality and innovation
• Creativity and continuous improvement
• Affection and respect for people
• Passion for work
Our Sustainability Commitments
•Ethics, transparency and good corporate governance
•To improve our collaborators quality of life
•Environmental care and protection
•Collaborate with the local community
•Innovate in products and services
•Communication plan
Ethics, Transparency and Good Corporate Governance
Bahia Principe has the following Policies:•Sustainability Policy•Environmental Policy•Social and Cultural Policy•Procurement Policy for Goods and Services•Health and Safety Policy•Human Rights Policy•Policy against labor exploitation, abuse or sexual abuse of children or adolescents•Quality Policy
Certifications
Bahia Principe Riviera Maya Resort has the followingcertifications:
• 4 Travelife Gold 2015
• 4 EarthCheck 2016
• 4 Badges "S" 2016
Ethics, Transparency and Good Corporate Governance
Improve our collaborators quality of life
30%70%
Recruitment
• 30% of the employees arefemale.
• 98% of the employees hiredare Mexican.
• 92% have their place ofresidence in Quintana Roo
• 20% of the collaboratorswere born in Quintana Roo.
78%
20%
2%
National Locals Foreign
Training
- Total hours taught: 69,217
- Total investment: $ 1,532,507
- Increase over 2015 of hours taught: 65%
Improvements made in the collaborators areas
- 54 interventions
- Total investment - $ 7,171,542.36
Activities for employees
- 14 activities, 4,520 participants
- Total investment $ 802,200.30
Improve our collaborators quality of life
Programa Empresa Saludable
Improve our collaborators quality of life
Sport ActivitiesZumba Pilates InsanityPhysical education
25 Participants
Diet consultation with a nutritionist 111 consultations
Male football soccer tournament 40 teams
Corporate Wellness Program
Other Indicators
Improve our collaborators quality of life
1.486Trainees. 20% increase over 2015
549 Internal promotions.
3.145New hires. 3% increase over 2015
Environmental care and protection
Environmental Management: Water
510
520
530
540
550
560
570
580
590
600
2015 2016
9%
• 539
2015
• 588
2016
Litres per guest per night
Environmental Management: Energy
Environmental care and protection
0
5
10
15
20
25
30
35
2015 2016
LPG
Diesel
Electricity
Kw/h per guest per night
2015 2016
ENERGY 23.7 23.3
DIESEL 2.6 2.28
LPG 2.28 2.22
Environmental Management: Waste
Environmental care and protection
0
100000
200000
300000
400000
500000
600000
2014 2015 2016
PET 1 HDPE 2 Carton Paper Aluminum Glass Scrap Tetra Pack
19%
• 2.59
2015
• 3.08
2016
Kg per guest per night
Guests During 2016 ecological tours were made with guests. Each
month and in order to celebrate the environmental dates, theactivities are focused on the theme of the environmentalcommemoration that corresponds.
Environmental care and protection
Number of guests who participated in an Eco-Bahía TourActivity Ecological
walkBycicle tour Bird
watchingTotal
2015 1,652 N/A 216 1,8682016 1,992 975 198 3,165
Environmental Activities
JANUARY World Environmental Education Day
FEBRUARY World Wetlands Day
MARCHWorld Water Day - Earth Hour – International Dayof Happiness
APRIL Earth Day-World Health Day
MAY Recycling Day -International Day of Families
JUNE World Environment Day
JULYNational Tree Day (Foundation Jungle ProtectionProgram)
AUGUST International Day of World's Indigenous Peoples
SEPTEMBERInternational Coastal Cleanup Day - World TourismDay
OCTOBERSea Turtle Season Closing- (Foundation Sea TurtleProgram) Annual Health and Wellness Fair
NOVEMBERMexican Death’s Day Celebration - International Children's Day
DECEMBER Know the Reef Day (Reef Protection Program)
Our pillars
Dialogue, contribution and social collaboration
In collaboration with Ecobahia Foundation• Environmental education activities targeting community schools
Working with local communities
Our pillars
Dialogue, contribution and social collaboration
In collaboration with Ecobahia Foundation• Theoretical-practical workshops for the Local Community
Working with local communities
Other contributions
• Donations made to the community through the Ecological Foundation.
Working with local communities
Guests
• Internal audits 536
• Managed complaints 295
• Complaints processed 579
Innovation in products and services
Guests
Client satisfaction
Innovation in products and services
Tulum 81.2%
Coba 81.6%
Akumal 83.8%
Sian Ka'an 86.3%
Suppliers
Suppliers with some type of certification (quality management,environmental, food safety, social responsibility) are becomingmore numerous.
Innovation in products and services
95% Local suppliers
99% of the suppliers know about our Sustainability Policy
80% of the items purchased are environmentally sustainable.
Machinery and Service
• ISO 9001
• ISO 14001
•Clean Industry A + (Emissions)
•BASC (Safe Trade)
•FSC
•SGS
•ESR Nom-Ance Certification
• Green Credit
Supplies
•FSC Certificate (ForestManagement)
•Din Certco (Compostability)
•ESR Good ManufacturingPractices (Cosmetics)
•SGS (Product QualityAssurance)
•BPI (certificate of compostability)
• ISO 9001
• ISO 14001
•FDA (Certified Food Grade)
• NSF (Job Liability Certificate)
•NQSP (Biodegradability of product)
Food and Beverage
•SQF (Certificate of Food Safety)
•Good Practices Handling and Packaging
•H badge (Mexican Hygienic Food Management Program)
•Clean Industry Certificate
• ISO 9001
• ISO 14001
•OHSAS 18001
•FSSC 22000
•ESR
•Ecoembes
Suppliers
We have biodegradable and high energy efficiency products
Fair trade coffee supplier
Innovation in products and services
Internal
Sensitization video on child protection
Travelife Sensitization Video
Articles in Piñero Magazine
External
Sustainability Charter for Guests
Participation in environmental forums
Articles in press
Communication Plan
Corporate Social ResponsibilityObjectives 2017
• Ethics, transparency and good Corporate Governance
• Quality of life at work
• Generate value in the communities where we operate
• Environmental care and protection
• Innovation in products and services (customers andsuppliers)
• Internal and external communication plan
• To hold managers and employees responsible for incorporatingsustainability into daily management
Ethics, transparency and good Corporate Governance
• Maintain employee areas in proper conditions
• Measure the degree of employee satisfaction
• Improve and measure the degree of qualification
• Improve the quality of life inside and outside the company "HealthyCompany"
• Minimize errors in improvements or new constructions
• Increase the number of permanent contracts from 50% to 70% ofthe workforce.
Quality of life at work
• Increase Social Action in Destination (as established by the POP SocialAction in 5% social investment)
Generate value in the communities where we operate
• Enhance sustainability in all GP companies
• Reduce the energy consumption ratio in hotels by 10%
• Reduce the water consumption ratio in hotels by 15%
• Improve waste management and increase the percentage of recycledwaste by 20%
• Increase biodiversity-related actions and activities by 20%
• Revitalize the functioning of the Eco-bahia Foundation
Environmental care and protection
• Incorporate sustainability criteria into products and services
• Deploy HACCP manuals
• Increase customer satisfaction 2% or maintain satisfaction level
• Minimize errors in kitchen designs (renovations or newconstructions)
• Implement 0 Stress Project - Happy moments
Innovation in products and services (customers and suppliers)
• Improve Internal Communication on Sustainability
• Improve External Communication on Sustainability
Internal and external communication plan
Recommended