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Social Work at Universities
in the Context of the Required Practical Skills from the Perspective of Profession
Zuzana Truhlářová, Jana Levická, Jana Marie Havigerová, Karel Myška (CZ)
Presentation outline
• Introduction
• Research objective
• Methods
• Description of the research sample
• Summary
• Conclusion
Introduction
• University education in social work in the
Czech Republic was suspended for 40 years.
• Restored in 1990.
• In accordance with Bologna process there is
an emphasis in the acquisition of practical practical
competences competences during university study.
Basic practical competences (Havrdová, 1999)
1. Develop efficient communication
2. Be well informed and plan the procedures
3. Support and encourage self-sufficiency
4. Intervene and provide services
5. Contribute to the actitivity of the organization
6. Proffessional growth
Research objective
• Ascertain the competences which are
considered important by the social workers
themselves from the perspective of practice and
in the context of their professional preparation
for practice.
Secondary objectives
• Ascertain the individual competences which the social
workers believe to be the most important ones in the
framework of their professional practise - Develop
efficient communication, Be well informed and plan
procedures, Support and encourage self-sufficiency,
Intervene and provide services, Contribute to the activity
of the organization, Professional growth.
Research methods
• Questionnaire (both open and closed questions)
• questionnaire turned in to a web
• obtained data processed using the software NCSS, MS
Excel 2010 and LimeSurvey.
• Questionnaire reliability – Cronbachovo alfa 0,97
Description of the research sample
• Social workers in professional practice.
• 2814 e-mails sent
• 1350 questionnaires returned full filled in
• 59,3 %return rate
Respondents type of provided services
Social care services 47% 675Social prevention services 16% 229Social counselling 8% 109State administration and self-government 12% 169Other 2% 31No answer 15% 209
Respondents length of practice
0-2 years 16% 2323-5 years 20% 2816-10 years 20% 27810-15 years 14% 19315 and more years 16% 228No answer 15% 210
Method
• respondents assessed individual
competences needed for basic activities:
the importance of the given competence
on the scale 1-4
• N=1350
Results
Cumulative scores
for each competency
Develop efficient communicationThe competence to provide the space for the expression of clients´views 3878
The knowledge of the rules of communication with clients (communication techniques) 3860The ability to solve conflicts efficiently 3799The ability to provide emotional support 3794The skill of team communication 3778The skill of efficient usage of verbal and non-verbal communication 3636The ability fo communicate with various client groups 3594The knowledge of the rules of directive and non-directive communication 3322
To be well informed and plan the procedures I
To know the rules of confidentiality and protection of personal data 3748The skill to assess the life situation of the client 3696The ability to react to the changes of the clients´requirements in a flexible way 3668Good knowledge of the legislation connected with social work 3660To be able to plan the providing of services based on the clients´needs (individual planning) 3655To know the particularities of providing services depending on the undesirable situation of the clients, his/her health state and disabilities 3575
To be well informed and plan the procedures II
The skill of obtaining information from various sources and have a good control of it 3516The skill to keep the necessary documentation 3482To be well informed about the area of connections between individual social services (health system, education, legal advice) 3467The skill of processing information from various sources 3428The ability to process documentation using ICT including specialized software (systems) 2954
Support and encourage self-sufficiency
The ability to explain the rights, duties and the ways of applying them to the clients 3536
The ability to make the clients understand the consequences of their decisions 3519
The ability to encourage the clients´s self-sufficiency depending on their capabilities and possibilities 3518
The ability to help the client to get rid off the dependence on a social service 3354
The ability to teach the clients to identify and express their abilities and strong points 3330
Intervention and providing of services
To know the legislative framework of providing the given service 3469The ability to formulate, enforce and propagate the rights of the users 3430
The ability to deal with the risks connected with the service 3429
The ability to apply the individual standards in practice 3401To be well informed about the Standards of social services quality 3376
The ability to refer the clients to a specific service 3365
The ability to find potential clients of social services (screening) 2950
The skill of strategic planning of a service on regional level 2885
Contribute to the activity of the organization
Knowledge of the ethical code of social workers 3484Be well informed about the internal rules of the organization 3415
Understand the structure and the goals of the organization 3409The ability to identify oneself with the culture of the organization 3245To be well informed in the system of state administration and self-governemt 3013To know the available funds of the organization and the possibilities of using them 2918To be well informed in the systems of grants supporting social services 2785
To know the possibilities of multisource funding 2764
Professional growthTo be able to organize one´s work and reach the given objective in time 3421
To know the risks of the profession and to be able to eliminate them (health risks, burn out syndrome etc.) 3369To be able to identify the stereotypes and prejudices with negative impact on the work with clients and overcome them 3359To know professional qualities needed for the work in social services, incl. duties in the area of further education 3208
To know the rules and aims of supervision as an important part of personal and professional growth 3091To be well informed about the offer of qualification and further education 2935
The comparison of the importance of the individaul competences
To be able to organize one´s work and reach the given objective in time 3421
To know the risks of the profession and to be able to eliminate them (health risks, burn out syndrome etc.) 3369
To be able to identify the stereotypes and prejudices with negative impact on the work with clients and overcome them 3359
To know professional qualities needed for the work in social services, incl. duties in the area of further education 3208
To know the rules and aims of supervision as an important part of personal and professional growth 3091
To be well informed about the offer of qualification and further education 2935
Results
• Everything is important
• Most important are communication skills communication skills
Recommendations for education Emphasize personal and social training
Focus on the development of communication skills,
mainly the basic rules of communication and the
ability to listen and manage the interview with the
clients
Recommendations for education
• Elaborate an offer of courses permitting the acquisition
of good knowledge from the fields of law and legislation
and the ability to work with relevant legislative
documents and react to the changes in legislative
practice.
• Improve the development of manager skill focused on
one´s own person (e.g. Organization of one´s own time),
incl. perspective of the team.
CZ.1.07/2.3.00/20.0209
Zuzana TRUHLÁŘOVÁ
Janka LEVICKÁ
Jana Marie HAVIGEROVÁKarel MYŠKA
zuzana.truhlarova@uhk.cz
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