Smart Solutions for a Smart Digital...

Smart Solutionsfor a Smart Digital WorldJean TurgeonVP & Chief Technologist, Software Defined Architecture, Avaya Worldwide Sales

Human and IoTmesh communications

Uninterrupted customer/consumer experience

Virtual Intelligence leverage

Adaptive and layered security architecture Cloud model mashups End-to-end automation Meshed & open service

architecture

Transformative Customer and Team Engagement

CSIVR

Customer Experience

Index

Net Promoter

Score

RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION

Transformative Customer and Team Engagement

CSIVR

Customer Experience

Index

Net Promoter

Score

SME

Siloed

RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION

Transformative Customer and Team Engagement

CSIVR

Customer Experience

Index

Net Promoter

Score

SME

Siloed

CALL CENTER

RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION

Transformative Customer and Team Engagement

CSIVR

Customer Experience

Index

Net Promoter

Score

SME

Siloed

OMNI-CHANNEL

VideoAudio

Web ChatCo-Browsing

Analytics

MULTI-CHANNELS

ContextCALL CENTER

RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION

Transformative Customer and Team Engagement

CSIVR

Customer Experience

Index

Net Promoter

Score

SME

Siloed

OMNI-CHANNEL

VideoAudio

Web ChatCo-Browsing

Analytics

MULTI-CHANNELS

Context

CONTACT CENTER

CALL CENTER

56

RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION

Transformative Customer and Team Engagement

CSIVR

Customer Experience

Index

Net Promoter

Score

SME

Siloed

OMNI-CHANNEL

VideoAudio

Web ChatCo-Browsing

Analytics

MULTI-CHANNELS

Context

CONTACT CENTER

CALL CENTER

56RELATIONSHIP JOURNEY

RIGHT PEOPLE, RIGHT TIME, RIGHT CONTEXTUAL INFORMATION

10Move to Software = Elasticity

• Software Defined – X (Automation)• SD-DC (Data Centers)• SD-N (Networking)• SD-WAN (Wide Area Networks)• SD-Storage (Storage)• SD-E (Engagement)• SD-A (Architecture)

• NFV : Network Functions Virtualization • Firewalls, Load Balancers, IDS/IPS, SBC,

MCU, NAC+, etc…

NOW MOVING TO SD - EVERYTHING

11

AVAYA: THE PLATFORM FOR OPEN, MOBILE ENGAGEMENT

Partner-enabled Services

Secured and Automated Fabric Networking

Messaging + Communication

PlatformsContextual AnalyticsOpen/Extensible

Team Engagement Applications

Customer Engagement Applications

Partner-enabled Services• Professional Services• Avaya Private Cloud

Services and Support

SDN FxTM + BreezeTM

SecuredAutomated

AUTOMATED CORESimple, single protocol

Automated Edge

AutomatedCore

SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today

AUTOMATED CORESimple, single protocol

OPEN ECOSYSTEMOpen Legacy to multi-system interoperability

Automated Edge

OpenEcosystem

OpenEcosystem

AutomatedCore

SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today

AUTOMATED CORESimple, single protocol

AUTOMATED EDGE (IoT)Fast enablement of services at the Edge

OPEN ECOSYSTEMOpen Legacy to multi-system interoperability

Automated Edge

OpenEcosystem

OpenEcosystem

AutomatedCore

SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today

AUTOMATED CORESimple, single protocol

AUTOMATED EDGE (IoT)Fast enablement of services at the Edge

OPEN ECOSYSTEMOpen Legacy to multi-system interoperability

Automated Edge

OpenEcosystem

OpenEcosystem

AutomatedCore

SDN FX : AN AUTOMATED ARCHITECTUREDelivering SDN Benefits Today

AVAYA SDN FxTM

NETWORK ELASTICITY Secure Services-based Architecture

AutomatedEdge

VLAN

VLAN

One-hop Enterprise Fly to your destination

ANY Topology

DToR Leaf/Spine

VLAN

VLAN

VM

VM

NETWORK ELASTICITY Secure Services-based Architecture

AutomatedEdge

VLAN

VLAN

One-hop Enterprise Fly to your destination

ANY Topology

DToR Leaf/Spine

VLAN

VLAN

VM

VM

NETWORK ELASTICITY Secure Services-based Architecture

AutomatedEdge

VLAN

VLAN

One-hop Enterprise Fly to your destination

ANY Topology

DToR Leaf/Spine

VLAN

VLAN

VM

VM

INVISIBLE CORE

NETWORK ELASTICITY Secure Services-based Architecture

DToR Leaf/Spine

VLAN

VLAN

VM

VM

AutomatedEdge

VLAN

VLAN

One-hop Enterprise Fly to your destination

ANY Topology

NETWORK ELASTICITY Secure Services-based Architecture

DToR Leaf/Spine

VLAN

VLAN

VM

VM

AutomatedEdge

VLAN

VLAN

One-hop Enterprise Fly to your destination

ANY Topology

NETWORK ELASTICITY Secure Services-based Architecture

DToR Leaf/Spine

VLAN

VLAN

VM

VM

AutomatedEdge

VLAN

VLAN

One-hop Enterprise Fly to your destination

ANY Topology

REAL CUSTOMER BENEFITSWith Avaya Fabric Connect

Reported Customer Results

7xFASTER

Configuration time

11xFASTERImplementation

time

7xFASTERTroubleshooting

time

2,553xFASTER

Failover time

100% IMPROVEMENT

Outages due to human error

© 2015 Avaya Inc. All rights reserved. 2424

FABRIC DEPLOYMENTS

NORTH AMERICA

SOUTH AMERICA

AFRICA

EUROPE ASIA

AUSTRALIA & OCEANIA

309

13

2

65

Deployments

Deployments

Deployments

Deployments

Deployments

11

North America’s Largest hockey stadium

Busiest commuter railroad in North America

First cloud-enabled stadium

4th Largest arena in France

Scandinavia’slargest hospital

One of the world’s oldest car manufacturers

World’s tallest building

Australia’sfirst bank

Australia’slargest tertiary institution

Oldest educational institution in Asia

Japan’s oldest university

WORLDWIDE MOMENTUM

BREAKOUT BY INDUSTRY

560DEPLOYMENTS

Non-profit Organizations

Telecom / Provider

Transportation / Utilities / Media

Manufacturing / Construction

Finance / Insurance / Consulting

Healthcare / Pharmaceutical

Hospitality / Retail

Government

Education

5 SIMPLE STEPSTO SDN

Application and process automation

Enable orchestration

Enable openorchestration

Automate speed to TTS, TTR, TTM

Simplify architecture

THE WORLD IS TRANSFORMING.

EVERYTHINGis becoming SMARTER.

FOR SMART SOLUTIONS

A SMART DIGITAL WORLD.

FOR SMART SOLUTIONS

YOUR BUSINESS.

SIP IoT

SDN FxTM

AutomatedNetwork

3rd Party Business Apps

SalesForce, Oracle

CommsPlatform

SIP IoT

SDN FxTM

AutomatedNetwork

SDN FxTMAutomated

Network

SMARTPUBLIC SAFETY

SMARTTRANSPORTATION

SMARTSERVICES

SMARTINFRASTRUCTURE

SMART SOLUTIONS FOR GOVERNMENT

SMART SOLUTIONS SMART PUBLIC SAFETY

Beyond enhancing communications, enable:

• Next Gen Emergency Services(911, 000, 112, 999)

• Integrate video surveillance & wearables (Google Glass)

• iLoc8

• Use camera on smart phones for video input

• Integrate with HD conferencing

Example: Guardian Angel Solution

! EMERGENCY ALERTCar Crash ahead

SMART SOLUTIONS SMART TRANSPORTATION –Proactive Notifications

SMART SOLUTIONS SMART WORKSPACE

Mobility Control

Video Conferencing

Digital Signage

Temperature Control

Lights

Scopia and Phone

Avaya Solution Partners

AVAYA

Mobility Control

Video Conferencing

Digital Signage

Temperature Control

Lights

Scopia and Phone

Avaya Solution Partners

AVAYA

© 2015 Avaya, Inc. All rights reserved.

Welcome Mr. X WelcomeJT

JT’sRoom

JT’s Room

JT’s Room

SMARTEDUCATION

SMARTHEALTHCARE

SMARTHOSPITALITY

SMARTFINANCIAL SERVICES

SMART SOLUTIONS FOR ENTERPRISE

SMART SOLUTIONS SMART EDUCATION

Example: Professor and Student location detection• Identity proximity controlling traffic flows• IP Office Secure SIP endpoints integration• Enable school lockdown from mobile device• Control any SIP endpoint from mobile device

Emergency Activation and Announcements

Door Controllers

Emergency Button Notification

PC and Mobile Instant Messages

Paging and Alerting

Broadcast Messaging

Emergency Soft Button

Door Access Control

43

Wi-Fi Access Points

iBeacons

SMART EDUCATION ENABLING THE RIGHT APPLICATIONS

SMART SOLUTIONS

SMART SOLUTIONS SMART HEALTHCARE

Communications technologies make the right connections, improving:

• Integrated telemedicine solution

• Cost of services

• Facility capacity constraints

• Security and privacy

Secure IoT for medical devices, enabling mobilityIntegrated surveillance for motion detection, automated specialists teaming

SMART SOLUTIONS SMART HOSPITALITY

• Highly personalized content and experiences

• Seamless experience to meet their connectivity needs

• Secure personal Wi-Fi

• Reduce hacking exposure

• Personal Secure Zones

• Location detection

• Integration with Property Management System (PMS)

SMART SOLUTIONS SMART KIOSK - CUSTOMIZED

RELATIONSHIPJOURNEY

IoT

Mobile

Branch

Kiosk

WWW

• Integrating Video Contact Center & Business Support Systems/Applications

• Digital branch delivers seamlessly integrated, personalized business transactions

SMART SOLUTIONS SMART KIOSK - CUSTOMIZED

Business Process Integration and

Automation

RELATIONSHIPJOURNEY

IoT

Mobile

Branch

Kiosk

WWW DIGITAL TO

BRANCHTO

DIGITAL

SMART ENGAGEEnables new ways of communicating with customers

© 2015 Avaya Inc. All rights reserved. 48

ENHANCING CITIZEN’S & CUSTOMER’S EXPERIENCE

GovernmentFinancialEducation HospitalityHealthcare

GLOBAL SDN FxTM CUSTOMERS

SERVICESAvaya Receives NorthFaceScoreboard Award for Delivering World Class Customer Service

PARTNERS Avaya Brings Home Another 5-Star Rating in CRN’s 2015 Partner Program Guide

NETWORKING Open Networking Adapter (ONA) from Avaya Named a Hottest Product at Interop 2015

ASIA Asian Banker Technology Implementation Awards

NETWORKING Network World Middle East (CPI) Networking Vendor of the Year

MALAYSIAFrost & Sullivan Malaysia Contact Center Applications Vendor of the Year

THAILAND Frost & Sullivan Thailand Contact Center Applications Vendor of the Year

MIDMARKET Gartner 2015 Magic Quadrant for Unified Communications for Midsize Enterprises, North America

SERVICESAvaya Receives “Best Use of an Emerging Channel” Accolades from ICMI Global Contact Center Awards

NETWORKING Network Vendor of the Year at the Network World Middle East Awards

CONTACT CENTERGartner 2015 Magic Quadrant for Contact Center Infrastructure, worldwide

REPUTATION Avaya Named Among Top 25 Most Reputable Companies

AVAYA STADIUM Avaya Stadium Wins Product Innovation Award

NETWORKING Network Middle East (ITP) Networking Vendor of the Year

UCGartner 2015 Magic Quadrant for Unified Communications

CLOUD Avaya Receives 2015 Cloud Computing Excellence Award from TMC

INDIAFrost & Sullivan India Unified Communications and Contact Center Application Vendor of the Year

PHILIPPINESFrost & Sullivan Philippines Contact Center Applications Vendor of the Year

INDONESIAFrost & Sullivan Indonesia Unified Communications and Contact Center Applications Vendor of the Year

INNOVATION Avaya Garners Fifth Thomas Edison Patent Award for Innovation from R&D Council of New Jersey

DIVERSITYAvaya Ranks in Top 50 Employers In Workforce Diversity List

MALAYSIAMalaysia 14th

Readers’ Choice Awards Best Unified Communications Solution

SINGAPOREComputerworld Singapore 20th

Readers’ Choice Award Best Unified Communications Solution

NETWORKINGRecognized in Gartner 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report

INNOVATIONAvaya Wins TechTarget’sNetwork Innovation Award

SERVICESAvaya Wins STAR Award for Services Excellence at TSW 2015 Service Transformation Conference

RISING STAR NetworkWorld Asia Readers’ Choice Rising Star Awards for Best SDN and Contact Center Solutions

NETWORKING Global Enterprise Connect Award Top Vendor Networking

INNOVATION Avaya Named a Top Bay Area Innovator by Thomson Reuters

MARKETING ITSMA Gold Award for Marketing Excellence in the category of Measuring and Communicating Marketing Performance

SOUTHEAST ASIA Frost & Sullivan Southeast Asia Contact Center Applications Vendor of the Year

CONTACT CENTER Frost & Sullivan Asia Pacific Inbound Contact Routing Systems Market Share Leadership Award

TECHNOLOGYAvaya Awarded 2015 Technology Partner of the Year by Axis Communications

SERVICESRTA Dubai Award for Best Services and Resources Vendor

AUSTRALIAFrost & Sullivan Australia Contact Center Infrastructure Vendor of the Year

LATIN AMERICA2015 Frost & Sullivan Latin America Growth Excellence Leadership Award in Mid-Market Enterprise Communications Platforms Industry

PARTNERSBest Partner Event at the Channel Middle East Champions Awards for Avaya Partner Forum

INDUSTRY RECOGNITION

MARCH APRIL MAY JUNE AUG. SEPT. OCT. NOV. DEC.

AVAYA IS TRANSFORMING.

WE ENABLESMART ENTERPRISE.

INTRODUCING NEW ACE-FX CERTIFICATION!

A SMART FOUNDATION FOR THE SMART DIGITAL WORLD

We enable digital transformation. At business speed.

is transformingTechnologyThe worldAVAYA is evolvingis delivering