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Updating the models
• FLAP 2 models looking dated
• RP landlords paying for new contracts
• Financial and commissioning environment changes
• No grant funding for a sector wide review
• SHiP initiative
What we did
• Issues report
• 3 model contracts– Housing with support– Housing with
registered care– Housing management
only
• Guidance
What’s changed
• Terminology
• Extended clauses on termination and handover
• Even-handed approach, acknowledge needs of all parties
Some detail …
• Use of the property
• Customer service standards
• Repair options
• Fee options
• Procedures after termination
• TUPE clauses
Making it work
• Partnership
• Consult
• Tailor
• Setting up
• Staff briefings & induction
• Record keeping
Contact Sitra• Policy, representation,
membership• Advice, information,
publications, helpline• Consultancy: service
development, tendering• Training: public
programme and in-house • Conferences, seminars,
events management
Sitra
3rd Floor, 55 Bondway
London SW8 1SJ
020 7793 4710
post@sitra.org
www.sitra.org
Twitter.com/sitrapolicy
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