View
10
Download
0
Category
Preview:
Citation preview
Selling the Intelligent Enterprise As
Strategic Advantage
Mordechai (Moty) Moshin, Sr Business Development and Solution Expert
June, 2019
Internal | SAP Employees and Partners OnlySMB Innovation Summit 2019
IoTBig Data
Mobile
Blockchain
Cloud
Machine
Learning
Analytics
Conversational
Systems
Augmented
Reality
Virtual
Reality
Super
Computing
Adaptive Security
Architecture
3D Printing
The Intelligent Enterprise, by Analogy
3© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Visibility
4© 2018 SAP SE or an SAP affiliate company. All rights reserved.
5© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Focus
6© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Agility
The Intelligent Enterprise
7© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Intelligent Enterprise Outcomes - Do more with less and empower employees
• Automated invoice and payment matching
• ML-enabled resume matching and employee approvals
• Predictive lead management
• Automated sales discount approvals
• Warehouse automation
• Real time supplier and demand management
• Predictive maintenance and service
Intelligent Enterprise Outcomes - Deliver best-in-class customer experience
• Self-service enabled by chatbots and voice
• Personalized and distinctive customer experience
• Omnichannel customer service (available anytime and available anywhere)
Intelligent Enterprise Outcomes - Invent new business models and revenue streams
• Outcome-based business models by digitizing products and services
• Expansion into new industries and markets
• Shared economy and network based business
The Intelligent Enterprise Accelerates Value Creation
CAPABILITIES
Agility
Adapt business processes in response to changing market conditions, in real time
Visibility
Tap into siloed or external data and recognize previously unseen patterns
Focus
Simulate the impact of critical decisions and allocate scarce resources
Deliver best-in-class customer experience
By anticipating and proactively responding to end-customer needs
Do more with less and empower employees
Through process automation and enable people to do more meaningful work
Invent new business models and revenue streams
By monetizing data-driven capabilities and applying core competencies in new ways
OUTCOMES
© 2018 SAP SE or an SAP affiliate company. All rights reserved. 12PUBLIC
Now, as technologies like Artificial Intelligence /
Machine Learning (AI/ML), IoT, Advanced
Analytics, and Blockchain become mainstream,
we have a new opportunity to help customers
become Intelligent Enterprises with new
capabilities that enable the work force to focus
on higher value outcomes.
© 2018 SAP SE or an SAP affiliate company. All rights reserved. 13PUBLIC
SAP’s Vision – Deliver the Intelligent Enterprise to Customers
The Intelligent Enterprise is more than just automated business processes.
It’s a vision — how SAP sees the future of business for customers, the future of work for
customers’ employees, and the future of experience for customers’ customers.
© 2018 SAP SE or an SAP affiliate company. All rights reserved. 14PUBLIC
The Intelligent Enterprise Framework
THE KEY COMPONENTSOF THE INTELLIGENT ENTERPRISE:
Intelligent Suite
Digital Platform
Intelligent Systems
AI/ML | IoT | Analytics
Intelligent Suite
CustomerExperience
Manufacturing& Supply Chain
Digital CorePeople
Engagement
Network & SpendManagement
Intelligent Systems
Digital Platform
DataManagement
CloudPlatform
© 2018 SAP SE or an SAP affiliate company. All rights reserved. 15PUBLIC
Component – Intelligent Suite
SAP provides intelligent, integrated applications that enable customers to automate their day-
to-day business processes and better interact with their customers, suppliers, and employees.
These applications will be industry specific, global, and applicable to both:
Large enterprises and small and midsize enterprises.
© 2018 SAP SE or an SAP affiliate company. All rights reserved. 16PUBLIC
Intelligent Suite Digital Core
Intelligent Digital Core
Sales &Service
Purchasing& Operations
Inventory & Distribution
Production& MRP
Project & ResourceManagement
Accounting& Financials
Management & Administration
SAP is providing an intelligent integrated ERP, covering end-to-end processes, combined with
market leading technology which provides the ideal framework for your business.
© 2018 SAP SE or an SAP affiliate company. All rights reserved. 17PUBLIC
Component – Digital Platform
With SAP Cloud Platform SAP will facilitate the collection, connection and orchestration of
data, as well as the integration and extension of processes within the intelligent suite.
SAP Cloud Platform
SAP API HubSAP HANA
Integration Framework 2.0
Semantic Layer Service Layer
18PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Component – Intelligent Business System
Enable customers to leverage their data to detect patterns, predict outcomes, and suggest
actions.
Intelligent Systems
AI / ML | IoT | Analytics | Blockchain
Design Thinking
Business Model Innovation
SAP Leonardo
19PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Intelligent Enterprise AND SME
© 2018 SAP SE or an SAP affiliate company. All rights reserved. 20PUBLIC
Just 3% of companies say they are succeeding with
digital transformation
Digitally Active:• Analytics in place• Usually e-commerce channel• Use of inexpensive digital tools
Digitally Engaged:• Digital business processes• Process automations• Strategic decision making
Digitally Competitive:• Prediction in analytics• Micro services architectures• Use of ML & AI
Digitally Mature:• AI first approach• Channel agnostic• New business via customer data
Digitally Present:• Website• Social Media accounts• email
MOVING UP IN DIGITAL MATURITY
22PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
1. SMEs Look to Digitalization for
Efficiency and Growth
2. The Cloud Is the Platform for
SME Digital Transformation
3. SMEs Invest to Improve
Customer Experience
4. Partner Offerings Adapt to
Digital Transformation
5. SMEs Turn to Mobile
Workspaces
6. SMEs Move Up the Analytics
Curve
7. SMEs See the Importance of
Vertical Solutions
8. SMEs Prepare to Embrace IoT
Top SME Trends for 2019
Becoming The Strategic Advisor
24INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
It’s hard to watch… but Some of you are still talking like this
25Confidential: Released for Partners© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
How Can I Engage in Digital Conversations with my Customers/Prospects?
As a Strategic Advisor, I need to be able to:
• Understand the industry-specific digital priorities for Customers and Procpects
• Have a meaningful digital dialogue beyond the CIO with a CDO or other C-level executive
• Connect individual Line-of-Business conversations with the digital strategy
• Map out current digital investments and future priority areas
• Broaden the dialogue beyond point solutions to digital strategies that SAP can support
• Identify and position competitors within the digital landscape
• Co-own a digital roadmap with the Customer
• Identify opportunities that connect digital strategy to SAP Leonardo and Digital Core
How SAP can help – SME IE Posters
28PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagementIntelligent
Suite
Data Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
BlockchainMachine Learning Data IntelligenceBig Data
Integrated Suite
Intelligent Technologies
Digital Platform
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
Inte
gra
ted
Su
ite
Dig
ita
l C
ore
SA
P B
us
ine
ss
On
e,
ve
rsio
n f
or
SA
P H
AN
A
Internet of ThingsAnalytics
Sales & Service
Master Data, Properties Mgt. & Price Mgt.
Blanket Agreements
Quotations
Opportunity Mgt.
Service Contracts, Equipment Cards & Knowledge Database
Campaign Mgt.
Activities + Calendar
Pervasive Analytics
Fiori-Style Cockpit
Customer 360°
Enterprise Search
Sales Recommendation
Delivery Schedule Mgt.
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
SAP Customer Checkout
Partner Solutions
Digital Core
Deliver best-in-class customer experience by anticipating and proactively responding to end-customer needs in real-time and to your entire business network.
Run a digital supply chain for customer-centric manufacturing. Leverage predictive processes, smart automation, and have visibility across your network.
Improve connectivity and engagement across your workforce. Provide personal and role-based employee experiences.
Streamline and gain greater visibility and control over costs. Improve financial operations, supplier collaboration, and contract mgt. within your business network.
Project & Resources
Project Stages & Sub Projects
Human Resources Data
Time Sheet Entry
Resource Capacity Planning
Activities + Calendar
Workflow Designer + Approvals
Business Process Checklist
Pervasive Analytics + Fiori-Style Cockpit
Enterprise Search
Live Collaboration (Chat)
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
Partner Solutions
Accounting & Financials
Budget Mgt.
Cost Accounting
Currencies & Exchange Rates
Dunning
Fixed Assets
Payment Mgt.
Multi-Branch
Activities + Calendar
Workflow Designer + Approvals
Pervasive Analytics + Fiori-Style Cockpit
Enterprise Search
Cash Flow Forecast
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
Partner Solutions
Purchasing & Operations
Purchase Request + Web-Enabled RFQ
Opportunity Mgt., Blanket Agreements + Price Mgt.
Production, Resources & MRP (incl. Forecast)
Inventory & Distribution
Master Data + Multiple Measurements
Serial- and Batch Number Mgt.
Pick and Pack
Activities + Calendar
Pervasive Analytics + Fiori-Style Cockpit
Enterprise Search
Advanced Available to Promise (ATP)
Delivery Schedule Mgt.
Intelligent Forecast
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
Partner Solutions
Connect and Streamline all Your Key ProcessesFrom procurement and sales to inventory, finance, and reporting – and transform your growing business.
29PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagement
Data Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
Block-
chain
Data In-
telligence
Big Data
Intelligent Technologies
Digital Platform
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
Analytics
Order + Contract Mgt. Optimization
Opportunity + Proposal Mgt.
Sales Planning + Performance Mgt.
Personalized Customer Experience + Digital Collaboration
Customer Insights
Guided End-user Buying
Product + Offer Recommendation
Deliver Product Innovations based on Social Sentiments
Offering + Selling of Digital Services
Contextual Merchandizing
Service Ticket Intelligence + Personalized Service
Improve Service Offerings
Contract and Condition Mgt.
Predict Demands
SAP Analytics Cloud
Business Data Intelligence
Cloud Solution for Customers
Cloud Solution for Sales
Digital Commerce + Payment
Deal Intelligence
Contract Mgt.
Project Mgt. + Planning
Core Human Resources and Payroll
Mobilize Empower Employees / Teams
Connect People
Empower Employees to make Decisions in Real-time
Build Flexible and Collaborative Teams
Warning Systems + Real-time Alerts
Time Recording
Business Data Intelligence
SAP Analytics Cloud
Employee Collaboration
External Workforce Mgt.
Mobile Solutions
Financials and Accounting Mgt.
Financial Planning and Analysis
Analyze Profitability across products, customers, projects…
Invoice and Payables Mgt.
Contract and Condition Mgt.
Costs + Budget Mgt.
Business Data Intelligence
Real-time End-to-end Visibility
SAP Analytics Cloud
Integration Business Planning
Digital Payment
Operational Purchasing and Manufacturing
Supplier Mgt., Contract + Condition Mgt.
Visibility into (preferred) supplier network + Collaboration
with External Suppliers
Predict + Anticipate Demands
Inventory Mgt. and Optimization
Warehouse Mgt. and Optimization
Serial-/Batch Traceability
Basic Shipping
Transportation Tracking and Mgt.
Goods receipt Monitoring
Production Forecast + Product Configuration aligned with
Costing
New Manufacturing Capabilities (e.g. 3D Printing)
Business Data Intelligence
SAP Analytics Cloud
Procurement Analytics
Strategic Sourcing and Supplier Collaboration
Real-time End-to-end Visibility
IoT Capabilities
Business Network
Reimagine and Innovate Existing Business Models
Every business is at a different stage of digital transformation. Whether you want to spark ideas, modernize a key process, or completely reinvent your business model, define your own path where you want to go.
Digital Core
Machine
Learning
Internet
of Things
Intelligent Suite
Intelligent Systems
30PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Your Selected Processes You Want to Reinvent and Innovate:
Add your selected topic here.
Intelligent Systems
Intelligent Technologies
BlockchainMachine Learning
Data Intelligence Big Data
Internet of Things
Analytics
Reimagine and Innovate Your Existing Business Model
Next Steps, To-Do’s:
▪ Add the topics here
Core Elements:
▪ Add the topics here
Dig
ita
l C
ore
SA
P B
us
ine
ss
On
e,
ve
rsio
n f
or
SA
P H
AN
A
Digital Core
HANA Elements:
▪ Add the topics here.
Integrated Suite
Inte
gra
ted
Su
ite
Integrated Suite Elements:
▪ Add the topics here
Business Model Innovation
Define Your Path
How SAP can help – Design Thinking
32PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Critical Component - Personas
User Centric
People
Hyperconnected
Customer ExperienceUser Experience
Customer Centric
Customer Journey
Smart Devices
Omnichannel
33EXTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Experience Management - XM
35PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
80% 2/3of customers have chosen
to switch brands due to a
poor customer experience
of the workforce
is disengaged
40B$a year spent on outsourced
market research
we live ina NEW WORLD
80%OF CEOs
BELIEVE THEY
DELIVER A
SUPERIOR
EXPERIENCE
8%OF THEIR
CUSTOMERS
AGREE
THE EXPERIENCE GAP
37PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Become an Intelligent Enterprise and Deliver the Next-Generation Experience
Use your full potential for data-driven innovation and deliver the next-generation experience to your customers, employees, product and brand.
Transform data into insights, redefine end-to-end customer experience, bring together machine and human intelligence, create new business models, products, and services to compete in the digital economy. Get the maximum value from your business application.
An Experience Company
powered by
the Intelligent Enterprise
Digital Core
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagement
Brand
Product
Employee
Customer
Operational Data
Experience Data
Experience Management for SMBs Blog
38Partner© SAP SE or an SAP affiliate company. All rights reserved. ǀ
Simple Examples - taking advantage of experience data
Capturing User Feedback during
Payment Portal transaction Capturing User Feedback during
payment from email transaction
39© 2017 SAP Leonardo Live. All rights reserved. I PUBLIC
Even if you're on the right
track, you'll get run over if
you just sit there.
Will Rogers
40INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
41INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
What Does it Mean for YOU?
IT Consultancy Strategic Advisor/Coach/FacilitatorROLE
Tactical Advantage Game-Changing Strategic AdvantageDOMAIN
Efficiency Survival, Innovation, GrowthVALUE
CFO, Sales, Operations CEOAUDIENCE
42INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Key Themes
SME Challenges
Begin with what people
need…what will drive value?People-centricity
From enabling management to
enabling innovationParadigm Shift
Efficiency Growth Business Models
Design Thinking
Intelligent Suite
HANA
Intelligent Tech Digital Platform
Digital
CoreAI/ML IoT
Analytics
SCP
Blockchain
Data
Management
© 2019 SAP SE or an SAP affiliate company. All rights reserved. 43INTERNAL
SME Partner Innovation Program 2019
SME Bus!ness Innov@tion
44Partner© SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Team
SME Bus!ness Innov@tion
Marco Mondino
Business Innovation
Manager – EMEA South
Walid Belahmer
Business Innovation
Manager – EMEA North
Moty Moshin
Business Innovation
Manager - NA
Mark Innes
Business Innovation
Manager – EMEA / MEE
Jacob Tan
Business Innovation
Manager - APJ
Mario Fetzner
Business Innovation
Manager - MEE
Hernan Diaz
Business Innovation
Manager – LAC South
Darius Heydarian
Global Rollout
Finn Backer
Business Innovation –
Global Executive Lead
Miguel Angel Bermudez
Business Innovation
Manager - LAC North
Marc Siefert
Business Innovation -
Global Project Lead
Darius Heydarian
Business Innovation -
Roll-out Portfolio
Steve Gouveia
Business Innovation -
Project Manager Lead
INTERNAL
SME Partner Innovation Program 2019
© 2019 SAP SE or an SAP affiliate company. All rights reserved. 45INTERNAL
SOLUTION IDEATION& VISION
BUSINESS CASE DEVELOPMENT
RAPIDPROTOTYPING
INNOVATIONBLUEPRINT
Create, test and refine
business case for ROI and
strategic value
Conduct Design Thinking &
Business Model Innovation
workshops
Bring innovation ideas to
life, iterate and refine them.
Build a Minimum Viable
Product (MVP).
Create Innovation
Roadmap, identify
dependencies & remediate
risks
SME Business Innovation Process
© 2019 SAP SE or an SAP affiliate company. All rights reserved. 46INTERNAL
SME Partner Innovation Program 2019
SAP Offering
- Innovative & technology addicted
Partner with development capacity
- Successful participation in DX and DT
workshops or prior knowledge thereof
- C-Level buy-in with single point of contact
from Sales/Consulting
- Dedicated resource investments
- Solid problem statement with prior research
and knowledge gathered
- FAIL expectation: First Attempt In Learning
- SAP Usage of use case and Technology
Blueprint publication (Blog, Video, Executive
Summary, etc.)
✓ Additional workshops and training offerings (Digital Transformation, Design
Thinking, Business Model Innovation, etc.)
✓ SAP Partner Innovation Package (SCP + HANA Service on Neo or CF)
✓ Enablement Phase 2: SAC, SCP, IOT, Intelligent Technologies, etc.
✓ Strategic support in realizing Minimum Viable Product (MVP)
✓ Publication and visibility via Innovation Blueprints on successful MVP and
Business Case.
Definition of Innovation*
Customer Projects and / or Pilot / PoC with Innovative Software Components or
Intelligent Technologies SAP Analytics Cloud with predictive features, SAP Cloud
Platform, Mobile Apps leverage intelligent technology (Native or SAP Fiori based),
Chatbot, Big Data, Blockchain, IoT, Machine Learning
Prerequisites
Get key information on the Intelligent Enterprise and SAP Business One:
▪ Enablement Package on the SAP PartnerEdge Portal
▪ Overview Presentation
• SAP PartnerEdge Portal (PPT version)
• SAP Help Portal (PDF version)
▪ SAP Strategy Overall
Thank you.
Contact information:
Mordechai (Moty) Moshin
Business One Solution Expert
Moty.Moshin@sap.com
Gamification Challenge Code
7I4NXB
By entering this SAP Breakout Session
code you will be granted 10 points
5 5
Book a slot with me this afternoon
https://tasman.site/clientes/sap/mte/sessions/
Additional Information
SME IE Poster How To
51PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagementIntelligent
Suite
Data Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
BlockchainMachine Learning Data IntelligenceBig Data
Integrated Suite
Intelligent Technologies
Digital Platform
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
Inte
gra
ted
Su
ite
Dig
ita
l C
ore
SA
P B
us
ine
ss
On
e,
ve
rsio
n f
or
SA
P H
AN
A
Internet of ThingsAnalytics
Digital Core
Deliver best-in-class customer experience by anticipating and proactively responding to end-customer needs in real-time and to your entire business network.
Run a digital supply chain for customer-centric manufacturing. Leverage predictive processes, smart automation, and have visibility across your network.
Improve connectivity and engagement across your workforce. Provide personal and role-based employee experiences.
Streamline and gain greater visibility and control over costs. Improve financial operations, supplier collaboration, and contract mgt. within your business network.
Connect and Streamline all Your Key ProcessesFrom procurement and sales to inventory, finance, and reporting – and transform your growing business.
The Intelligent Suite is defined by using the above mentioned components:
Customer Experience, Manufacturing & Supply Chain, People Engagement, and
Network & Spend Management. For more information visit SAP.com.
Digital Core of SAP
Business One as part of
the Intelligent Suite.
Including external solutions and
extensions to get to the Integrated Suite.
Combined with Intelligent
Technologies and the Digital Platform to
become an Intelligent Enterprise.
1
2
34
52PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagementIntelligent
Suite
Data Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
BlockchainMachine Learning Data IntelligenceBig Data
Integrated Suite
Intelligent Technologies
Digital Platform
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
Inte
gra
ted
Su
ite
Dig
ita
l C
ore
SA
P B
us
ine
ss
On
e,
ve
rsio
n f
or
SA
P H
AN
A
Internet of ThingsAnalytics
Sales & Service
Master Data, Properties Mgt. & Price Mgt.
Blanket Agreements
Quotations
Opportunity Mgt.
Service Contracts, Equipment Cards & Knowledge Database
Campaign Mgt.
Activities + Calendar
Pervasive Analytics
Fiori-Style Cockpit
Customer 360°
Enterprise Search
Sales Recommendation
Delivery Schedule Mgt.
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
SAP Customer Checkout
Partner Solutions
Digital Core
Deliver best-in-class customer experience by anticipating and proactively responding to end-customer needs in real-time and to your entire business network.
Run a digital supply chain for customer-centric manufacturing. Leverage predictive processes, smart automation, and have visibility across your network.
Improve connectivity and engagement across your workforce. Provide personal and role-based employee experiences.
Streamline and gain greater visibility and control over costs. Improve financial operations, supplier collaboration, and contract mgt. within your business network.
Connect and Streamline all Your Key ProcessesFrom procurement and sales to inventory, finance, and reporting – and transform your growing business.
Dark Blue Boxes:
List of existing features in SAP Business One related to different parts of the Intelligent Suite
(Customer Experience, Manufacturing & Supply Chain, People Engagement, Network &
Spend Management).
Light Blue Boxes:
List of existing HANA-features in SAP Business One, version for SAP HANA related to
different parts of the Intelligent Suite (Customer Experience…).
White Boxes:
- SAP Business One external solutions, apps, and tools
- SAP Solutions related to different parts of the Intelligent Suite (Customer Experience…).
- Partner Solutions -> Please add your specific solutions which you are offering.
Grey Boxes:
SAP Analytics Cloud capabilities are built on the SAP Cloud Platform, enhanced with the
power of predictive analytics and machine learning technologies.
53PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagement
Data Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
Block-
chain
Data In-
telligence
Big Data
Intelligent Technologies
Digital Platform
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
Analytics
Operational Purchasing and Manufacturing
Supplier Mgt., Contract + Condition Mgt.
Visibility into (preferred) supplier network + Collaboration
with External Suppliers
Predict + Anticipate Demands
Inventory Mgt. and Optimization
Warehouse Mgt. and Optimization
Serial-/Batch Traceability
Basic Shipping
Transportation Tracking and Mgt.
Goods receipt Monitoring
Production Forecast + Product Configuration aligned with
Costing
New Manufacturing Capabilities (e.g. 3D Printing)
Business Data Intelligence
SAP Analytics Cloud
Procurement Analytics
Strategic Sourcing and Supplier Collaboration
Real-time End-to-end Visibility
IoT Capabilities
Business Network
Reimagine and Innovate Existing Business Models
Every business is at a different stage of digital transformation. Whether you want to spark ideas, modernize a key process, or completely reinvent your business model, define your own path where you want to go.
Digital Core
Machine
Learning
Internet
of Things
Intelligent Suite
Intelligent Systems
Use the listed processes as ideas and a
basis for discussion.
Figure out the customers’ / prospects’ main
3-5 processes to start their transformation.
You can focus on your industry specifics,
customize and enhance the different boxes.
The Intelligent Suite
combined with
Intelligent Systems
to reimagine and
innovate existing
business models.
Print Friendly Version for SME IE Posters
55PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀData Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
BlockchainMachine Learning Data IntelligenceBig Data
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
Inte
gra
ted
Su
ite
Dig
ita
l C
ore
SA
P B
us
ine
ss
On
e,
ve
rsio
n f
or
SA
P H
AN
A
Internet of ThingsAnalytics
Sales & Service
Master Data, Properties Mgt. & Price Mgt.
Blanket Agreements
Quotations
Opportunity Mgt.
Service Contracts, Equipment Cards & Knowledge Database
Campaign Mgt.
Activities + Calendar
Pervasive Analytics
Fiori-Style Cockpit
Customer 360°
Enterprise Search
Sales Recommendation
Delivery Schedule Mgt.
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
SAP Customer Checkout
Partner Solutions
Deliver best-in-class customer experience by anticipating and proactively responding to end-customer needs in real-time and to your entire business network.
Run a digital supply chain for customer-centric manufacturing. Leverage predictive processes, smart automation, and have visibility across your network.
Improve connectivity and engagement across your workforce. Provide personal and role-based employee experiences.
Streamline and gain greater visibility and control over costs. Improve financial operations, supplier collaboration and contract management.
Project & Resources
Project Stages & Sub Projects
Human Resources Data
Time Sheet Entry
Resource Capacity Planning
Activities + Calendar
Workflow Designer + Approvals
Business Process Checklist
Pervasive Analytics + Fiori-Style Cockpit
Enterprise Search
Live Collaboration (Chat)
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
Partner Solutions
Accounting & Financials
Budget Mgt.
Cost Accounting
Currencies & Exchange Rates
Dunning
Fixed Assets
Payment Mgt.
Multi-Branch
Activities + Calendar
Workflow Designer + Approvals
Pervasive Analytics + Fiori-Style Cockpit
Enterprise Search
Cash Flow Forecast
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
Partner Solutions
Purchasing & Operations
Purchase Request + Web-Enabled RFQ
Opportunity Mgt., Blanket Agreements + Price Mgt.
Production, Resources & MRP (incl. Forecast)
Inventory & Distribution
Master Data + Multiple Measurements
Serial- and Batch Number Mgt.
Pick and Pack
Activities + Calendar
Pervasive Analytics + Fiori-Style Cockpit
Enterprise Search
Advanced Available to Promise (ATP)
Delivery Schedule Mgt.
Intelligent Forecast
SAP Analytics Cloud
SAP Business One Mobile App
SAP Business One Service App
SAP Business One Sales App
Integration Framework Scenarios
Intercompany Integration Solution
Partner Solutions
Connect and Streamline all Your Key ProcessesFrom procurement and sales to inventory, finance, and reporting – and transform your growing business.
Digital Platform
Intelligent Suite
Digital Core
Intelligent Technologies
Integrated Suite
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagement
56PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀData Management: SAP HANA - Integration Framework 2.0 - Semantic Layer - App Framework for HANA
Block-
chain
Data In-
telligence
Big Data
Intelligent Technologies
Digital Platform
Cloud: Service Layer - SAP API Hub - SAP Cloud Platform - Analytics Services - Analytical Portal
Analytics
Order + Contract Mgt. Optimization
Opportunity + Proposal Mgt.
Sales Planning + Performance Mgt.
Personalized Customer Experience + Digital Collaboration
Customer Insights
Guided End-user Buying
Product + Offer Recommendation
Deliver Product Innovations based on Social Sentiments
Offering + Selling of Digital Services
Contextual Merchandizing
Service Ticket Intelligence + Personalized Service
Improve Service Offerings
Contract and Condition Mgt.
Predict Demands
SAP Analytics Cloud
Business Data Intelligence
Cloud Solution for Customers
Cloud Solution for Sales
Digital Commerce + Payment
Deal Intelligence
Contract Mgt.
Project Mgt. + Planning
Core Human Resources and Payroll
Mobilize Empower Employees / Teams
Connect People
Empower Employees to make Decisions in Real-time
Build Flexible and Collaborative Teams
Warning Systems + Real-time Alerts
Time Recording
Business Data Intelligence
SAP Analytics Cloud
Employee Collaboration
External Workforce Mgt.
Mobile Solutions
Financials and Accounting Mgt.
Financial Planning and Analysis
Analyze Profitability across products, customers, projects…
Invoice and Payables Mgt.
Contract and Condition Mgt.
Costs + Budget Mgt.
Business Data Intelligence
Real-time End-to-end Visibility
SAP Analytics Cloud
Integration Business Planning
Digital Payment
Operational Purchasing and Manufacturing
Supplier Mgt., Contract + Condition Mgt.
Visibility into (preferred) supplier network + Collaboration
with External Suppliers
Predict + Anticipate Demands
Inventory Mgt. and Optimization
Warehouse Mgt. and Optimization
Serial-/Batch Traceability
Basic Shipping
Transportation Tracking and Mgt.
Goods receipt Monitoring
Production Forecast + Product Configuration aligned with
Costing
New Manufacturing Capabilities (e.g. 3D Printing)
Business Data Intelligence
SAP Analytics Cloud
Procurement Analytics
Strategic Sourcing and Supplier Collaboration
Real-time End-to-end Visibility
IoT Capabilities
Business Network
Reimagine and Innovate Existing Business Models
Every business is at a different stage of digital transformation. Whether you want to spark ideas, modernize a key process, or completely reinvent your business model, define your own path where you want to go.
Machine
Learning
Internet
of Things
Intelligent Suite Digital Core
CustomerExperience
Manufacturing& Supply Chain
PeopleEngagement
Network & SpendManagement
Intelligent Systems
57PUBLIC© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Your Selected Processes You Want to Reinvent and Innovate:
Reimagine and Innovate Your Existing Business Model
Next Steps, To-Do’s:
▪
▪
▪
▪
▪
Core Elements:
▪
▪
▪
▪
▪
▪
▪
▪
Dig
ita
l C
ore
SA
P B
us
ine
ss
On
e,
ve
rsio
n f
or
SA
P H
AN
A
HANA Elements:
▪
▪
▪
▪
Digital Core
Inte
gra
ted
Su
ite
Integrated Suite Elements:
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
▪
Integrated Suite
BlockchainMachine Learning
Data Intelligence Big Data
Internet of Things
Analytics
Intelligent Technologies
Define Your Path
Intelligent Systems
Business Model Innovation
How SAP can help – Industry Posters
59Confidential: Released for Partners© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
How Can I Engage in Digital Conversations with my Customers/Prospects?
As a Strategic Advisor, I need to be able to:
• Understand the industry-specific digital priorities for my account
• Have a meaningful digital dialogue beyond the CIO with a CDO or other C-level executive
• Connect individual Line-of-Business conversations with the digital strategy
• Map out current digital investments and future priority areas
• Broaden the dialogue beyond point solutions to digital strategies that SAP can support
• Identify and position competitors within the digital landscape
• Co-own a digital roadmap with the Customer
• Identify opportunities that connect digital strategy to SAP Leonardo and Digital Core
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 60Public
Value-added
services
distributors
• Connect IoT devices with business
processes and backend systems in real time
• Improve efficiency, automation and
replenishment
• Create new, product-as-a-service business
models
• Handle customer requests for non-stock items
fast and efficiently
• Maintain a unified vendor data model that
provides a single accurate record for each
supplier
• Optimize customer service levels and track
inventory end to end with enhanced logistics
• Streamline marketing operations by giving
employees insight to understand customer
needs
• Enable faster selling by dynamically
configuring and bundling complex offers
• Boost delivery performance with embedded
logic that automatically matches supply of an
ordered item with demand
• Provide on-demand field service management
to enable faster service, improve service
efficiency, and boost customer satisfaction
• Manage light production, kitting and
subcontracting to support high-quality, value-
added product services
• Align employee performance and goals for an
engaged, high-performing workforce
• Procure and manage contingent labor and
services
• Assess and forecast skill gaps
• Identify the most profitable customers,
products and channels to make more informed
decisions
“Anything,
anywhere,
anytime”
distributor
• Reduce operational costs, increase revenue
and customer satisfaction by optimizing
device availability, utilization and
replenishment of goods for inventory at
customer locations
• Extend your digital ecosystem by connecting
smart devices to core business processes
and backend systems
• Purchase smarter and meet vendor
requirements by optimizing orders using load
build functionality
• Gain the visibility you need to continuously
evaluate the right mix of suppliers to best serve
your customers requirements
• Manage transportation requirements by
planning, optimizing, tendering, and settling
freight; booking carriers; managing forwarding
orders
• Comply with international trade and hazardous
goods requirements
• Automate warehouse and distribution
operations
• Perform allocation management, order
promising, replenishment, and deployment
• Become the go-to entity in an area by
extending the product portfolio and providing a
specialized marketplace
• Deliver the right order – right on schedule – by
collaborating enterprise-wide in real time
• Prioritize customers through business rules for
back-order processing
• Draw insights from customers at every
touchpoint to make data-driven decisions
increase loyalty
• Engage customers on their buying journeys
through omnichannel communications and
service
• Provide extensive self-service features to the
digital savvy customer
• Solve customer issues in one interaction
• Drive customer feedback to issue resolution in
no time
• Engage candidates to attract the best talent • Get detailed, instant insight into product costs
and margins to maintain a profitable product
portfolio
• Improve service by empowering customers
with a payment portal and e-billing
• Improve revenue and avoid defaults with real-
time credit evaluation and management
Solution
oriented
distributor
• Reduce total logistics costs by leveraging
predictive insights to eliminate stockouts
• Collect and rationalize internal branch
stocking requests and external customer
demand streams, detect patterns, and
intelligently sense, adjust, and analyze
demand plans
• Collaborate fully on fulfillment of orders,
change orders, confirmations, cancellations,
advance shipping notices, and related
notifications
• Support automated and manual processes for
managing contracts, source lists, purchase
information records, quotations, and requests
for quotations
• Protect business interests by committing
orders in batch mode in back order processing
according to priorities
• Meet delivery commitments by integrating
order scheduling, promising, and execution in
real time
• React quickly to opportunities with real-time
market and performance insights
• Move to new ways of selling including bidding
with complex BOMs combining products and
services
• Enable new consumption-based business
models
• Provide detailed product information and a
single customer view to expert team
• Bring company experts together to solve
customer requests
• Increase collaboration among internal and
external teams for collaborative project work
• Design and manage an agile organizational
structure for successful business execution
• Develop plans for a diverse and skilled
workforce that leads business into the future
• Align product costs and quotations with
strategic targets
Empowering
the modern
employee
• Improve collaboration between sales,
marketing, and demand planning teams
• Obtain deeper insights into demand with
robust statistical algorithms
• Improve decision-making for inventory
planners with data-driven machine learning
tools embedded in daily purchasing tasks
• Collaborate to resolve invoice exceptions
automatically by using a cloud-based business
network
• Improve customer satisfaction by using real-
time inventory information to provide accurate
order commitment dates while protecting
companies’ business priorities and profitability
goals
• Provide internal sales with relevant insights,
contacts, and collaboration
• Enable focus on leads with the highest
propensity to convert them to customers
• Motivate salespeople with compelling incentive
and compensation schemes
• Reduce repetitive tasks with automated
dispatching and ticket handling
• Provide full transparency and a detailed
overview into service performance
• Use customer service bots so service agents
can focus on more complex customer inquiries
• Engage people and streamline HR processes
for added efficiency
• Gain insights into employee satisfaction and
well-being to improve engagement and drive
performance
• Speed time to productivity of new hires and
internal transfers
• Support financial and operational decision
making with software analytics
• Provide support for the planning, execution,
monitoring, and analysis of period-end closing
tasks.
• Manage accounts payable and accounts
receivable processes in a highly efficient way
Wholesale distribution companies need to reimagine business models and business processes to find new revenue and profit sources by:Digitally reimagine
your business
models through
new business
capabilities along
a value map. Supply Chain Planning Procurement Supply Chain Execution
2. Addressing operational inefficiencies proactively and impacting bottom-line results while becoming easier to engage in business
1. Reinventing the business from a warehouse of products fulfilling demand to an information-centric company that uses customer feedback and new business models to gain competitive advantage
Marketing & Sales Human ResourceService
*)Benefits
are
based o
n e
arly
adopte
rs o
f SA
P S
/4H
AN
A o
r conserv
ativ
e o
uts
ide
-in b
enefits
due to
movin
g fro
m a
traditio
nal E
RP
to e
nhanced S
AP
S/4
HA
NA
and L
OB
/clo
ud c
apabilitie
s.
Finance
(19/0
3)
© 2
019 S
AP
SE
or
an S
AP
aff
iliate
com
pan
y.
All
rights
reserv
ed.
SAP Data Management: SAP HANA - SAP Data Hub - Meta Data & Lifecycle Management - SAP Vora - Orchestration & Governance - Smart Data Integration - 3rd Party Spark / Hadoop - Streaming Analytics - Data Lifecycle Management
BlockchainMachine Learning Analytics Data IntelligenceInternet of Things Big Data
Intelligent Suite
Intelligent Technologies
Digital Platform
SAP Cloud Platform: API Business Hub - Market Place - Portal - API Management - Collaboration Services - Mobile Services - UX Services - Big Data Services - Security Services - Analytics Services - Integration Services – Machine Learning Services – IoT Services
Ex
ten
sio
ns
Dig
ita
l C
ore
SA
P S
/4H
AN
A
Digital Core: Solution capabilities that are part of SAP S/4HANA Enterprise Management, but added or purchased as neededDigital Core: Core solution capabilities delivered as part of SAP S/4HANA Enterprise Management
Typical business
benefits*
▪Customer satisfaction: +10%–20%
▪Qualified sales leads closed annually: +20-
26 %
▪Cost due to stock-outs: - 20-25%
▪Supply chain planning: -3%–5%
▪Contact center agent
▪Utilization rate: +6% - 9%
▪Order fulfillment issue resolution: -50%
▪Days in inventory: - 10-12%
▪Total logistics cost: - 10-12%
▪Total logistics cost: -10%–12% ▪On-time delivery: +10%–30%
▪ Inventory levels: -25%–30%
▪Employee turnover: -32%
▪Revenue per worker: +20%
▪ MRP live
▪ Production planning (kitting)
▪ IBP - sales, inventory and operations
planning
▪ IBP - demand sensing and planning
▪ IBP - response and supply orchestration
▪ Supplier network collaboration
▪ Serialization in pharmaceuticals supply
chain
▪ Extended planning
▪ Real-time Inventory management
▪ Basic warehouse management
▪ Basic shipping
▪ Available to promise
▪ Vehicle insights
▪ Stock in transit
▪ Serialization in pharmaceuticals supply
chain
▪ Extended warehouse management
▪ Transportation management
▪ Advanced available to promise
▪ Global batch traceability
▪ Time recording
▪ Connected people
▪ Resume matching
▪ Job standardization
▪ Core human resources and payroll
▪ Time and attendance management
▪ Human capital analytics
▪ Talent management
▪ Core accounting
▪ Cost management and profitability
analysis
▪ Basic financial operations
▪ Governance, risk, and compliance
▪ Financial services network
▪ Digital payments add-on
▪ Financial planning and analysis
▪ Accounting and financial close
▪ Treasury management
▪ Accounts receivables & payables,
invoices
▪ Commodity management
▪ Governance, risk, and compliance
▪ Digital boardroom
▪ Cash application
▪ Operational purchasing
▪ Collaborative sourcing & contract mgmt.
▪ Invoice and payables management
▪ Supplier management
▪ Procurement analytics
▪ Sourcing simulation and optimization
▪ Goods receipt / invoice receipt
monitoring
▪ Container tracking
▪ Strategic sourcing and supplier
collaboration
▪ Business network
▪ Guided end-user buying
▪ Order and contract management
▪ Cost recovery and rebates
▪ Pricing administration
▪ Lead intelligence
▪ Product and offer recommendations
▪ Up- and cross sell offers
▪ Customer retention
▪ Contextual merchandizing
▪ Marketing
▪ Commerce
▪ Sales
▪ Revenue
SAP C/4HANA
▪ Cloud solutions for customer service
teams and field technicians
▪ Service ticket intelligence
▪ Conversational customer experience
(CX) bots for service and commerce
▪ Field service intelligence
SAP C/4HANA
61PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Executive Conversation Modules per Digital Priority
Why important?
Enabling Solutions and ValueSAP Point of View
Art of the Possible
Digital Poster Executive Conversation Module per Digital Priority
Each module will have a 90 second video
62© 2017 SAP Leonardo Live. All rights reserved. I PUBLIC
• Adopt a systems engineering
approach that includes
mechanical, software, and
electronic capabilities
• Embed the technology
foundation for equipment
networks
• Manage digital IP effectively
• Enable collaborative solution
and value selling
• Generate leads through
predictive product
replacement and precise
segmentation
• Sell Software
• Track digital components
• Actualize efficient
replenishment strategies
• Enable 3D printing for spare
parts
• Use digital twin throughout
entire supply chain
• Install and manage in-product
software
• Support advanced testing and
connectivity management
• Provide services for digital
smart products
• Enable a feedback loop in
internal business processes
• Connect digital products in the
field with an equipment
network
• Execute procurement
strategies for 3D-printed
service parts
• Bundle third-party service with
products
• Include payment models for
digital services in product
calculations and financial
reporting
• Manage and help ensure
digital rights compliance
• Train and certify
workforce on new digital
technologies
• Work with universities and
external entities in a
flexible manner
• Engage in knowledge
sharing and community
building
Strategic priority 3: Digital smart productsNeeds and implications along the value chain
Research and development
Sales & marketing Manufacturing Aftermarket serviceSupply chain Procurement Finance Human resources
Digital smart
products
Typical business
benefits*
▪Total manufacturing cost: - 10%
▪Manufacturing cycle time: - 10%
▪Scrap value: - 25%
▪Cost due to stock-outs: - 20-25%
▪Days in inventory: - 10-12%
▪Total logistics cost: - 10-12%
▪New products revenue: + 10-20%
▪R&D cost: - 20-30%
▪Revenue targets met by production: + 15-
20%
▪Procurement function cost: - 15-20%
▪Worker acquisition time: - 30-40%
▪Days payable outstanding on targeted spend:
- 2-5 days
▪On-time delivery: + 10-20%
▪ Inventory levels: - 25-30%
▪Customer satisfaction: + 10-20%
▪Revenue leakage: - 7-9%
▪Service delivery cost: - 4-5%
▪Cost of noncompliance: - 4-5%
▪Days to close annual books: - 40-50
▪Budgeting & forecasting cost: - 25-50%
▪Audit cost: - 20-40%
▪Lower time and attendance function cost
▪HR full-time equivalents: -44%
BlockchainMachine Learning Big DataInternet of Things Analytics
SAP Cloud Platform Analytics Services Mobile Services Security Services Collaboration Services UX Services
▪ Enterprise portfolio and project management
▪ Commercial project management
▪ Compliant product lifecycle management
▪ Product development and project control
▪ Production engineering
▪ Variant configuration
▪ Embedded software management
▪ Engineering control center
▪ Visual enterprise
▪ Constraint management
▪ Innovation management
▪ Cloud for product stewardship
▪ Product lifecycle costing ▪ Asset intelligence network
▪ Predictive maintenance and service
▪ Service ticketing
R&D ManufacturingSupply Chain ProcurementSales and Marketing Service Finance HR
▪ Manufacturing execution
▪ Manufacturing integration and intelligence
▪ Visual manufacturing planner
▪ Product structure synchronization
▪ Production orchestration and execution
▪ Enhanced material requirements planning
▪ Quality management
▪ Inventory and basic warehouse
management
▪ Production planning
▪ Real-time inventory management
▪ Multilevel goods receipt
▪ Extended warehouse management
▪ Advanced order promising and ATP
▪ Constraint-based production planning
▪ Production scheduling
▪ Integrated business planning
▪ Response and supply orchestration
▪ Supplier network collaboration
▪ Collaborative supply chain
▪ Service parts planning
▪ Transportation management
▪ Spend Visibility
▪ Collaborative Sourcing
▪ Collaborative Supply Chain
▪ Procure-to-Pay
▪ Collaborative Commerce
▪ Collaborative Finance
▪ Operational purchasing
▪ Collaborative sourcing and contract mgmt.;
Invoice and payables mgmt.
▪ Supplier management
▪ Procurement analytics
▪ Sales planning and performance management
▪ Billing and revenue innovation management
▪ Price and margin management
▪ Heavy equipment management
▪ Social collaboration
▪ Order and contract management
▪ Sales order fulfillment cockpit
▪ User experience and interface solutions
▪ Settlement management
▪ Integration with SAP Hybris solutions
▪ Sales
▪ Marketing
▪ Commerce
▪ Configure, price and
quote
▪ Billing
▪ Service management
▪ Service master data management
▪ Service parts management
▪ Service agreement management
▪ Service
▪ Commerce ▪ Billing
▪ Business process consolidatio
▪ Shared services framework
▪ Financial supply chain
▪ Financial planning and analysis
▪ Accounting and financial close
▪ Treasury management
▪ Receivables management
▪ Invoice mgmt. and accounts payable
▪ Accounting and closing operations
▪ Accounting
▪ Cost management
▪ Profitability analysis
▪ Core human resources and payroll
▪ Talent management
▪ Time and attendance management
▪ Human capital analytics
▪ Time recording
▪ Global track and trace
▪ Vehicle insights
▪ Plant connectivity
▪ Distributed manufacturing
Digital Innovation
SAP Leonardo
Extensions
Digital Core
SAP S/4HANA
▪ Digital boardroom
▪ Accounts payable
▪ Resume matching
▪ Job matching
▪ Job standardization
▪ Brand impact
2. They are spearheading innovative processes themselves leveraging digital capabilities of
the equipment they use - achieving bottom line cost savings
1. They provide the digitally enabled machinery and equipment so that other companies
can innovate their business - driving topline revenue
Industrial Machinery & Components companies play a key role in the digitalization of businesses across all industries:They pursue five
key initiatives
which require
new business
capabilities along
the value chain
Additional Industry Posters
Enabling new business models
• Collaborate with service and knowledge-based partners to deliver fundamentally new and differentiated consumer value propositions
• Capture real-time feedback on product concepts by evaluating the strengths and weaknesses of potential ideas
• Maximize visibility into spend and turn data into actionable intelligence
• Combine network-driven intelligence with integrated spend management
• Make fixed manufacturing schedules more agile and flexible through ongoing, real-time data sharing with global supply networks
• Create a network of distributed manufacturing capability, including through 3D-printing capabilities
• Seamlessly team with partners across physical and virtual networks with real-time information exchange as customer, consumer, and market needs change
• Collaborate in real time across functions and with customers, channel partners, and suppliers to orchestrate outcomes in moments of need
• Extend agile processes to include the management and delivery of physical goods and virtual content
• Embed sensors that prompt consumers to replace, replenish, or repair in real time to support business models such as subscriptions
• Innovate pay-per-use models for smart products
• Enable new partner networks to orchestrate personalized information, offers, and services tied to consumption, use, and market need
• Turn new hires into ambassadors • Gain real-time access to financial data and eliminate latencies that can dull competitiveness
• Innovate subscription-based business models
• Implement accounting approaches for accounts payable and receivable to deliver products as services
Delivering personalized
outcomes
• Add sensors to products that track when consumers need to replace, replenish, or repair the item
• Expand the definition of product to include content and ongoing engagement and embed them into innovation processes
• Understand user expectations of product features and functionality in order to prioritize development.
• Source proprietary and third-party content for value-added services
• Engage suppliers digitally to proactively use and predict consumer demand and adjust production
• Organize the supplier network to respond to small or individualized lot size production
• Expand manufacturing and production processes to include finished goods coupled with services based on real-time consumer demand
• Offer products that are configurable and personal, tailored to individual consumers’ needs and preferences
• Enable agile, cost-effective supply network execution for direct-to-consumer fulfillment
• Provide consumers real-time visibility into inventory availability
• Engage consumers and fulfill orders anywhere with seamless, fluid channel experiences
• Transform value propositions into desired consumer outcomes
• Increase personalization of products, content, information, and offers
• Align information and offers to consumer preferences, present them at moment of need
• Gauge effectiveness of brand, advertising, and marketing concepts with target audience
• Align information and offers to customer business objectives and real-time needs
• Drive feedback to resolution in no time
• Empower managers to drive better experiences
• Personalize payment options for seamless use across all sales channels
• Report consumer activities and segment profitability with greater granularity, resulting in increased personalization
Competing as an
ecosystem
• Map the personalized digital consumer experience to understand consumer needs and desires
• Partner with service providers to deliver comprehensive, branded experiences
• Use consumer insights to create offers with partners in adjacent industries
• Accelerate order fulfillment across geographies through a flexible supplier network
• Orchestrate service delivery from partner organizations
• Gather supplier information from 160,000 sources and quickly analyze it with in-memory technology to help ensure real-time availability
• Apply available capacity through co-manufacturing partners to manage peak demand at minimal cost
• Cover complex fulfillment, transportation, and storage needs through cross-company collaboration
• Develop and manage partnerships with logistics providers to fulfill orders directly to the consumer
• Partner on opportunities for co-branding, shared experiences, or technology-enabled personalization
• Improve the consumer experience through value-added service delivery enhanced by partner content
• Deliver a best-in-class commerce platform
• Higher employee engagement through total rewards
• Create multisided business models that involve consumers and nontraditional partners
Consumer products companies are at the forefront of digital transformation as they:They pursue three
key initiatives
that require
new business
capabilities along
the value chain.
don.g
ord
on@
sap.c
om
Product InnovationProcurement
ExcellenceManufacturing Supply Chain Sales and Service Finance
(19/02) © 2019 SAP SE or an SAP affiliate company. All rights reserved.
2. Take charge of their destiny by building digital business capabilities and quickly identifying and acting on new growth opportunities
1. Recognize that the digital economy has dramatically changed the competitive landscape and brought customer engagement to the spotlight
Typical business
benefits*
• Reduced supply and inventory planning cost
• Increased inventory accuracy
• Reduced manufacturing cycle time• Improved manufacturing productivity
• Lower total costs for new product development
• Accelerated time to market
• Better collaboration with suppliers• Smoother operations with improved
spend insights and higher compliance
• Improved employee engagement • Reduced time to full productivity for
new hires
• Real-time insight for making timely and relevant decisions
• Better compliance and management of financial risk
*(Benefits
are
based o
n e
arly
adopte
rs o
f SA
P S
/4H
AN
A o
r conserv
ativ
e o
uts
ide
-in b
enefits
due to
movin
g fro
m a
traditio
nal E
RP
to e
nhanced S
AP
S/4
HA
NA
and L
OB
/clo
ud c
apabilitie
s. Digital Core: Solution capabilities that are part of SAP S/4HANA Enterprise Management, but added or purchased as neededDigital Core: Core solution capabilities delivered as part of SAP S/4HANA Enterprise Management
SAP Data Management: SAP HANA - SAP Data Hub - Meta Data & Lifecycle Management - SAP Vora - Orchestration & Governance - Smart Data Integration - 3rd Party Spark / Hadoop - Streaming Analytics - Data Lifecycle Management
Intelligent Suite
Intelligent Technologies
Digital Platform
API Business Hub - Market Place - Portal - API Management - Collaboration Services - Mobile Services - UX Services - Big Data Services - Security Services - Analytics Services - Integration Services
Ex
ten
sio
ns
Dig
ita
l C
ore
SA
P S
/4H
AN
A
SAP Cloud Platform:
▪ Catch weight management
▪ Production operations
▪ Quality management
▪ Manufacturing insights
▪ Production planning
▪ Responsive manufacturing (ME, MII,
QIM, VE)
▪ Production operations (MII, QIM)
▪ Digital operations for manufacturing
▪ Connected goods
▪ Manufacturing integration and
intelligence
▪ Digital manufacturing insights
▪ Distributed manufacturing
▪ Extended production planning &
scheduling
▪ Livestock management & meat/fish
operations
▪ Complex manufacturing
▪ Agricultural production
▪ Catch weight management
▪ Inventory
▪ Warehousing and transportation
▪ Order promising
▪ Integrated business planning
▪ Extended warehouse management
▪ Transportation management
▪ Extended production planning &
scheduling
▪ Livestock management & meat/fish
operations
▪ Advanced warehousing, transportation,
and order promising
▪ Fleet management optimization
▪ Source-to-consumer traceability
▪ Cold chain logistics
▪ Vehicle insights
▪ Global track and trace
▪ Connected agriculture
Big DataBlockchainMachine Learning Analytics Data IntelligenceInternet of Things
SAP C/4HANA
▪ Central procurement
▪ Livestock and fresh meat procurement
▪ Agricultural origination and trading
▪ Supplier collaboration
▪ Business network
▪ Guided end-user buying
▪ External workforce management
▪ Operational purchasing
▪ Collaborative sourcing & contract mgmt.
▪ Supplier management
▪ Procurement analytics
▪ Invoice management
▪ Contract consumption
▪ Accounting and financial close
▪ Financial operations
▪ Cost management and profitability
analysis
▪ Governance, risk, and compliance
▪ Financial services network
▪ Digital payments add-on
▪ Financial planning and analysis
▪ Advanced accounting & financial close
▪ Treasury and risk management
▪ Enterprise risk and compliance
▪ Advanced financial operations
▪ Commodity management
▪ Digital boardroom
▪ Cash application
▪ Predictive analytics
▪ Accounts payable
▪ Project control
▪ Product engineering
▪ Enterprise portfolio and project
management
▪ Product lifecycle management
▪ Product compliance
▪ Digital operations for R&D
▪ Product lifecycle costing
▪ Intelligent product design
▪ Order and contract management
▪ Direct store delivery
▪ Multi-channel billing
▪ Sales
▪ Commerce
▪ Customer data
▪ Trade management
▪ Digital payments add-on
▪ CRM including trade management
▪ Sales performance management (ICM)
▪ Subscription billing and revenue
management (BRIM)
▪ Customer retention
▪ Service ticket intelligence
Human Resources
• Greater return on marketing investment
• Higher customer retention
Marketing
• Higher internal sales productivity• Greater transparency of end-to-end
order management
▪ Time recording
▪ Employee central solution connectivity
▪ Resume matching
▪ Job standardization
▪ Job matching
▪ Core human resources and payroll
▪ Talent acquisition
▪ Talent management
▪ Payroll and time and attendance
management
▪ People analytics
▪ Master data management
▪ Customer retention
SAP C/4HANA
▪ Marketing
▪ Customer profile
66© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Subscribe
to
Outcomes
• Enable product individualization through flexible, high-performing, and easy-to-use configuration and classification capabilities
• Simplify decision-making and processes across the enterprise through intuitive visualization
• Provide advanced available-to-promise (ATP) check for back-order processing, product allocation, and release for delivery
• Supply planning beyond MRP to provide supply plans based on business rules, like customer prioritization
• Enable production order flexibility based on customer priorities
• Improve user experience to deliver personalized, responsive, and intuitive applications
• Track & trace of individual products
• Support subscription based business models
• Deliver commerce experiences
• Monitor brand performance in the market
• Enable product configuration and variant management including costing
• Provide performance based charging
• Ensure outcome based solution offerings
• Allow omni-channel solution selling
• Enable network for product data collaboration
• Provide offerings, subscriptions, and usage-based services in one contract
• Deliver performance based service and “Products as a Service”
• Enable tailor-made service offerings
• Find and contract talent with specific non core skills to drive new strategies outside the current business scope.
• Provide real-time project financial performance to ensure overall solution profitability and manage risk
• Ensure financial controlling of performance based service contracts
• Enable real time postings to recognize revenue supporting different revenue recognition methods (IFRS15)
• Manage external contractors in a flexible way
• Procure and manage contingent labor and services for an optimized service delivery across regions
Realizing
an
Intelligent
Supply
Network
• Manage requirements, mechanics, electronics, software, and simulation tied to a single product design and compliance collaboration platform
• Define and analyze product costs
• Immediate insights on information with planning, execution, prediction, and simulation analysis done at the finest level of granularity
• Real time supply planning beyond MRP to provide supply plans at the speed the business requires
• Ensure integrity in the value chain
• Advance and embedded finite production and capacity planning
• Detail scheduling with harmonized master data
• Integrate material management from shop floor to warehouse
• Improve customer service levels by planning based on customer prioritization
• Facilitate precise and reliable sales forecasting
• Respond to demand fluctuations through live inventory management and material flow analysis
• Provide digital value-add services
• Enable network for collaboration on equipment data
• Enable single platform to manage all operational procurement processes, both direct and indirect
• Automate and simplify integration of material suppliers
• Reduce direct materials cost through optimization of supplier negotiations
• Manage increased financial risks associated with highly flexible supply chains and manufacturing operations
• Automate reconciliation with the business network
• Maintain effective controls and ongoing compliance
• Empower employees to make decisions in real-time and focus on value-adding activities
• Improve productivity through state-of-the-art, user centric UX
• Enable flexible work teams spread across the globe to work on a single set of data
Providing
Digital
Smart
Products
• Provide systems engineering approach (incl. mechanical, software, electronic, etc.)
• Embed technologies foundation for product networks
• Enable visual digital product twin for all enterprise processes
• Incorporate product feedback channels
• Drive feedback to resolution in no time
• Proactive product design challenge remediation
• Integrate material management from shop floor to warehouse
• Rapid and collaborative S&OP, including “what if” and scenario planning
• Enable digital components tracking
• Ensure 3D Printing for spare parts
• Advance testing and connectivity management
• Ensure in-product software installation and management
• Power trusted digital experiences with first-party data
• Use customer feedback and broad market feedback
• Ensure collaborative solution & value selling
• Enable effective entitlement management for Software, Services and digital content
• Provide services for digital smart products
• Provide equipment network to connect digital products in the field
• Enable seamless as-built equipment information handover to aftermarket services, including operator experience
• Ensure strategic and agile global multi-tier supplier network management enabling economies of scale and flexible call orders.
• Ability to include payment models for digital services into product calculation and financial reporting
• Ensure digital rights management and compliance
• Manage increased financial risks of highly flexible manufacturing operations
• Train & certify workforce on new digital technologies along with knowledge sharing & communitybuilding
• Enable flexible work teams
• Ensure knowledge sharing and community building
• Monitor employee engagement
Achieving
Customer
Intimacy
• Co-innovate and structure requirement collection based on customer interactions and experience feedback
• Enable product innovations resulting from actual usage and incident reports
• Modularize product concepts and platform models cross prod. families
• On-time delivery and advanced availability to promise
• Demand driven collaborative supply networks
• Provide end-to-end supply chain visibility
• Enable production order flexibilization based on customer priorities
• Agile and responsive manufacturing network
• Track & trace of individual products
• Facilitate single customer view
• Provide 360 customer intelligence
• Enable contextual customer engagement
• Ensure differentiated omni-channel customer experience
• Ensure product configuration and variant management including costing
• Personalize marketing & sales, based on experience feedback
• Personalize e2e service parts process
• Ensure sophisticated customer segmentation
• Enable mobilized and empowered teams
• Find and contract talent with specific non core skills to drive new strategies outside the current business scope.
• Use simulation and analysis to evaluate financial implications of strategic business choices
• Enable strategic customer portfolio management
• Provide continuous cash collection
• Maintain top talent pipeline
• Attract and secure top talent
• Enable flexible contracting to work with customers
• Enable social collaboration among teams
Experienced and intelligent High Tech companies need to constantly innovate across their value chain to drive profitable growth and adapt to how customers want to acquire, use, and pay for their products and
services
(19/0
4)
© 2
019 S
AP
SE
or
an S
AP
aff
iliate
com
pany. A
ll r
ights
reserv
ed.
2. Compete as a networkExisting outsource models are maturing into a network of
interconnected suppliers, VARs, and trading partners
1. Subscribing to outcomesCompanies deliver outcomes, not just traditional products or services, and
generate new revenue streams through result-driven offerings
3. Scaling with a platformDeliver next-generation products and services using the power of an ecosystem of partners
and developers
Product Innovation and Sourcing
Supply Chain Procurement Finance Human ResourcesManufacturing Customer Service
They pursue four
key initiatives
that require
new business
capabilities along
the value map.
* Benefits
are
based o
n e
arly
adopte
rs o
f SA
P S
/4H
AN
A o
r conserv
ativ
e o
uts
ide
-in b
enefits
due to
movin
g fro
m a
traditio
nal E
RP
to e
nhanced S
AP
S/4
HA
NA
and L
OB
/clo
ud c
apabilitie
s.
Typical business
benefits*▪ Customer satisfaction: +10%–20%
▪ Total manufacturing cost: - 10%
▪ Manufacturing cycle time: - 10%
▪ Scrap value: - 25%
▪ New products revenue: + 10-20%
▪ R&D cost: - 20-30%
▪ Prod. meet. rev. targets: + 15-20%
▪ Proc. function cost: - 15-20%
▪ Worker acquisition time: - 30-40%
▪ DPO on targeted spend: - 2-5 days
▪ 10–15% reduction in revenue loss due
to stock-outs
▪ 10–12% reduction in days in inventory
▪ Revenue leakage: - 7-9%
▪ Service delivery cost: - 4-5%
▪ Cost of non compliance: - 4-5%
▪ Days to close annual books: -40–50 days
▪ Budgeting & forecasting cost: -25%–50%
▪ Invoice processing productivity +10%–
40%
▪ Days to close annual books: -
40–50 days
▪ Budgeting & forecasting cost: -25%–50%
▪ Invoice processing productivity
Digital Core: Solution capabilities that are part of SAP S/4HANA Enterprise Management, but added or purchased as neededDigital Core: Core solution capabilities delivered as part of SAP S/4HANA Enterprise Management
SAP Data Management: SAP HANA - SAP Data Hub - Meta Data & Lifecycle Management - SAP Vora - Orchestration & Governance - Smart Data Integration - 3rd Party Spark / Hadoop - Streaming Analytics - Data Lifecycle Management
BlockchainMachine Learning Analytics Data IntelligenceInternet of Things Big Data
Intelligent Suite
Intelligent Technologies
Digital Platform
SAP Cloud Platform: API Business Hub - Market Place - Portal - API Management - Collaboration Services - Mobile Services - UX Services - Big Data Services - Security Services - Analytics Services - Integration Services
Ex
ten
sio
ns
Dig
ita
l C
ore
SA
P S
/4H
AN
A
▪ Quality management
▪ MRP live
▪ Production operations
▪ Manufacturing insights
▪ Extended production scheduling and
delivery planning
▪ Demand driven MRP
▪ Connected manufacturing
▪ Asset intelligence network
▪ Digital manufacturing insights
▪ Distributed manufacturing
▪ Responsive manufacturing (ME, MII,
QIM, VE)
▪ Production operations (MII, QIM)
▪ Digital operations for manufacturing
▪ Inventory and basic warehouse
management
▪ Production planning
▪ Advanced ATP
▪ Extended production scheduling and
delivery planning
▪ Global track and trace
▪ Logistics option1
▪ Sales, inventory and operations
planning (IBP)
▪ Demand sensing and planning (IBP)
▪ Response and supply orchestration
(IBP)
▪ Collaborative supply chain
▪ Extended warehouse management
▪ Transportation management
▪ Core accounting
▪ Cost management and profitability
analysis
▪ Basic financial operations
▪ Financial planning and analysis
▪ Accounting and financial close
▪ Treasury management
▪ Advanced financial operations
▪ Governance, risk, and compliance
▪ Digital boardroom
▪ Business integrity screening
▪ Cash application
▪ Account payable
▪ Business planning and consolidation
▪ Shared service framework
▪ Governance, risk, and compliance
▪ Financial services network
▪ Digital payments add-on
▪ Sourcing and contract management
▪ Operational purchasing
▪ Invoice and payables management
▪ Supplier management
▪ Procurement analytics
▪ Extended procurement
▪ Direct and indirect material sourcing
▪ Supply chain collaboration
▪ Supplier management & collaboration
▪ Guided end-user buying
▪ External workforce management
▪ Services procurement
▪ Sourcing simulation & optimization
▪ Contract consumption
▪ Service master data and agreement
management
▪ Service operations and processes
▪ Service parts management
▪ Asset information collaboration
▪ Commerce
▪ Service
▪ Service engagement center
▪ Asset intelligence network
▪ Predictive maintenance and service
▪ Service ticket intelligence
▪ Service and assets option3
▪ Spare parts option4
1SAP Leonardo for discrete manufacturing, logistics option | 2SAP Leonardo for discrete manufacturing, pay-for-outcome option | 3SAP Leonardo for discrete manufacturing, service and assets option | 4 SAP Leonardo for discrete manufacturing, spare parts option
▪ Product development and project
control
▪ Production engineering
▪ Sourcing and contract management
▪ Enterprise portfolio and project
management with embedded
commercial project management
▪ Product lifecycle management, incl.
advanced variant configuration
▪ Product lifecycle costing
▪ Intelligent product design
▪ 3D visual enterprise
▪ Product stewardship network
▪ Engineering control center
▪ Innovation management
▪ Strategic sourcing suite
▪ Time recording
▪ Resume matching
▪ Job matching
▪ Job standardization
▪ Core human resources and payroll
▪ Talent management
▪ Time and attendance management
▪ Human capital analytics
Marketing as Growth Driver
Selling Outcome
▪ 95% Faster quote-to-order process
▪ 46% Lower customer complaints
▪ Business data intelligence
▪ Customer success
▪ Marketing
▪ Customer identity
SAP C/4HANA
▪ Order and contract management
▪ Sales order fulfillment cockpit
▪ Price and margin management
▪ Collaboration
▪ Sales
▪ Commerce
▪ Revenue
▪ CPQ
▪ Entitlement management
▪ Customer success
▪ Subscription billing and revenue
management (BRIM)
▪ Sales planning and performance
management (ICM)
SAP C/4HANA
67Confidential: Released for Partners© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
For information or questions send email to achim.schneider @sap.com
*) B
en
efits
are
based o
n e
arl
y a
dopte
rs o
f S
AP
S/4
HA
NA
, o
r conserv
ative o
uts
ide
-in b
enefits
due t
o m
ovin
g f
rom
a t
raditio
na
l E
RP
to S
AP
S/4
HA
NA
, S
AP
Leon
ard
o a
nd
oth
er
rele
va
nt
SA
P s
olu
tions.
© 2
019 S
AP
SE
or
an S
AP
aff
iliate
com
pany.
All
rights
reserv
ed.
Intelligent Suite
Intelligent Technologies
Digital Platform
2. They are spearheading next generation practices leveraging digital capabilities to simplify and automate processes –
bringing tomorrow’s styles to market today
1. They leverage opportunities from new technologies to drive new levels of customer proximity and relevance to
create next-generation shopping experiences
In the experience economy Intelligent Fashion Enterprises consistently deliver on their promise to stay relevant and run a profitable operation:To keep their promise
they pursue five key
initiatives which
require
new business
capabilities along the
value chain
Omnichannel Marketing Procurement Excellence Digital Supply ChainOmnichannel Customer
ExperienceFinance Human Resources
Typical business
benefits*
▪ On-shelf availability: +20%–25%
▪ Inventory turnover: +10%–12%
▪ Total logistics cost: -10%–12%
▪ Return on marketing investment:+5–10 pp
▪ Campaign effectiveness: +30%
▪ Trade fund effectiveness: +25%
▪ Conversion rates: +5–10 pp
▪ Increased customer revenue and profitability
▪ Improved customer loyalty
▪ Cost of merchandise: -10%–15%
▪ DPO on merchandise spend: -2–5 days
▪ Procurement function cost: -15%–20%
▪ Days to close annual books: -40–50 days
▪ Budgeting and forecasting cost: -25%–50%
▪ Audit cost: -20%–40%
▪ Employee productivity: +10%
▪ Revenue per associate: +15%
Custo
mer
-C
.01.0
1
Digital Core: Solution capabilities that are part of SAP S/4HANA Enterprise Management, but added or purchased as neededDigital Core: Core solution capabilities delivered as part of SAP S/4HANA Enterprise Management
Customer-Centric Merchandising
▪ Promotion revenue:+ 5%
▪ Reduction in Markdown: - 46%
▪ Sales increase: + 5-10%
• Identify unique customers across all channels, understand purchase history and preferences to personalize recommendations
• Use sophisticated algorithms and machine learning to segment customers
• Enable real-time customer loyalty and incentive programs across all channels
• Contextualize and personalize marketing campaigns and offers in real time
• Forecast demand based on local variations, seasonal trends, and customer preferences
• Use machine learning to segment customers and tailor assortments across channels
• Define customer segmentation and associated convenience benefits for customers
• Use merchandising intelligence to track category trends and performance
• Connect to customer lifestyle with connected appliances, wearables, and products to gain insights of use
• Track and trace product orders down to the individual level
• Set up supplier collaboration to cater to a lot size of one
• Create a flexible supplier network for instant order fulfillment across geographies
• Address immediate consumer needs with responsive procurement and manufacturing networks
• Use consumer feedback and social insights to driveproduct design and manufacturing
• Personalize product creation with 3D and laser printing
• Execute individual made-to-measure production process
• Establish highly agile and responsive supply chain networks to deliver to customer requirements
• Fulfill orders for high-value customers instantly across geographies with a flexible transportation network
• Process and protect orders, customers, and stock based on customer-related business rules
• Ensure joint handling of sales items with shipping together logic created for your customer’s business
• Track and trace individual shipments
• Establish a consistent flow of digital information across devices and customer touch points
• Provide 360-degree insight into the customer lifecycle to enable clienteling and individualize product and offer recommendations
• Establish multidimensional business rules that allow effective handling of customers and touch points
• Deepen the customer relationship and understanding of needs with on-going conversational interaction
• Capture conversation follow-up information for in the moment customer feedback to increase retention
• Follow up on lost sales with sentiment surveys and targeted offers
• Gain a 360-degree view of customer financial data and profitability
• Analyze profitability by considering different views such as merchandise categories, customers, profit centers, and stores
• Use smart devices for user identification and individual credit checks
• Provide personalized payment options for seamless use across all sales channels
•
• Attract and retain top sales and marketing talent
• Allow associates to interact effectively with customers before, during, and after purchases
• Facilitate social collaboration among teams
• Educate and train staff to provide personalized shopping experiences
• Onboard and train employees quickly and seamlessly
• Identify, forecast, and address employee skills gaps
• Enable real-time customer identification with smart-device and sensor technology
• Interact and market to customers precisely through localization and segment recognition
• Render contextualized digital content for mobile and empowered sales teams and consumers
• Constantly monitor brand performance in the market• Leverage experience management data to optimize
campaigns and promotions• Launch new ad campaigns with confidence by
ensuring effectiveness through regular testing and refining
• Optimize marketing and assortment strategies with store heat maps and direct customer connectivity
• Consider customer feedback in the assortment planning to make better decisions for the retail brand and business outcome overall.
• Provide predictive services and offers
• Record product use with smart products equipped with sensor technology (smart textiles)
• Engage suppliers digitally and use consumer insights to predict demand and adjust production
• Design additional services and features based on consumption, biometric, and health data
• Customize articles with a lot size of one mentality
• Enable lot size of one production with immediacy driving upstream supply and customer delivery
• Integrate product design and development for customer specific product offerings
• Engage suppliers digitally and use consumer insights to predict demand and adjust production
• Execute a customer-centric supply chain to intelligently connect people, things, and processes
• Give real-time access to stock availability and product information to associates and customers
• Process curated fashion requirements across locations
• Provide flexible handling of personalization options
• Deliver curated fashion requirements with the intelligent combination of online and offline capabilities
• Blend digital and brick-and-mortar store processes
• Provide lifestyle and health and style advice based on individual profile and machine learning
• Capture customer interactions in fitting rooms enabled through RFID and Wi-Fi technology
• Integrate virtual and augmented reality into shopping
• Deliver digital value-added services• Manage customer complaints with quick sentiment
surveys to get a pulse and take immediate action.• Leverage real-time customer insights to understand
the root cause of roadblocks post software update for online channels (website, mobile sites, mobile apps)
• Allow smart payment via mobile device
• Enable gamification on mobile devices or displays in stores
• Enable subscription-based business models
• Analyze profitability of marketing campaigns in real time
• Train staff to recognize customers and provide advanced service with direct customer interaction
• Facilitate social collaboration with customers
• Procure and optimize contingent labor and services and service delivery across regions
• Analyze customer needs and workforce requirements
• Monitor staff engagement and loyalty with immediate action to ensure compelling customer service.
• Leverage customer feedback to build personalized and effective total rewards programs
• Apply social listening, sentiment surveys and machine learning to forecast demand across channels
• Understand customer behavior, sentiment and buying trends in real-time across channels
• Incorporate sales trends, localized assortments, and personalized offers
• Manage real-time inventory across channels to optimize campaigns
• Anticipate trends and consumer needs with social listening and predictive insights to shorten time to market, forecast sales precisely and avoid markdowns
• Apply machine learning to design effective assortment clusters and sizing allocations
• Leverage real-time information on stock availability to maximize campaign ROI
• Define, track and analyse the completeness and success of global, regional and local collections
• Shorten lead times and reduce inventory by directly connecting suppliers and co-manufacturers
• Drive smart supply chain tracking for accurate and flexible planning and on-time delivery
• Sell without physical stock with business networks and brokerage models
• Enable purchase order contracts for fashion with postponement of destinations, colors, and sizes until purchase orders are called off (Flexible purchase order commitment)
• Shorten lead times and reduce inventory by directly connecting suppliers, manufacturing sites and subcontractors
• Create a flexible supplier network for instant order fulfillment across geographies
• Engage suppliers digitally and use consumer insights to predict demand and adjust production
• Compare order against stock situation of critical components and start production early
• Mobilize store inventory into supply network
• Operate a consumer-triggered, digitally enabled supply chain with multi-ship-to-order capabilities
• Fulfil customer orders seamlessly across channels by optimizing stock usage through automated, rule-based assignment and simulation
• Integrate robotics, sensors, and augmented reality toautomate warehouse processes
• Personalize product and shipment tracking
• Ensure agile sales, supply chain, and product response with quick analysis of product acceptance
• Allow dynamic season-driven store allocation based on real-time KPIs
• Enable the store to trigger omnichannel fulfillment and returns
• Drive impulse purchases by providing real-time information on stock availability to in-store shoppers
• Apply real-time inventory information and provide precise commitment dates
• Pin point delivery issues instantly with sentiment surveys
• Optimize working capital across multiple channels
• Mitigate financial risks associated with highly flexible supply chains
• Empower employees to make decisions in real time
• Procure and optimize contingent labor and services and service delivery across regions
• Meet service levels and drive revenue with appropriate staffing levels
• Increase employee retention and protect knowhow and skills with regular pulse checks and immediate action
• Optimize customer buying experiences online and offline based on experience data
• Leverage feedback to prioritize e-commerce platform features,
• Capture on going feedback on pricing and promotion to meet customer demands
• Plan and run all operation models seamlessly in one application
• Use sophisticated algorithms to identify and segment customers across channels and operating models
• Define customer business rules for combined shipments
• Plan customer-centric merchandise and assortments with visualization of style, color, and size acrosschannels and operating models
• Increase service levels and reduce stock levels with transparent supply networks
• Optimize collection launch processes with unified transportation planning
• Combine and segment order quantities flexibly
• Operate one unified procurement process across different channels and operating models
• Enable manufacturing operations on one platform• Manage and execute customer- and geography-
specific value-added services to shorten cycles and adapt products
• Combine and segment order quantities flexibly• Operate one unified production process across
different channels and operating models• Enable flexible procurement commitments for fashion
articles with postponement options for characteristics and destination
• Deliver curated fashion requirements with a smart combination of online and offline capabilities
• Support consumer-determined fulfillment strategies:click and collect, click and ship, and drop shipping
• Foster cross-company collaboration to cover complex fulfillment, transport, and storage needs
• Simulate allocation runs for best customer service
• Enable end user to visualize, analyze overall supply, demand and supply-demand assignment situation
• Fulfill customer orders seamlessly across channels
• Facilitate a pick-up-and-go experience in stores with a fully automated point of exit
• Allow in-store replenishment with smart shelves
• Process orders and offer delivery options based on customer priorities
• Interact and market to customers precisely through real-time customer identification, localization, or segment recognition with smart devices
• Simulate and analyze scenarios to fully evaluate business choices and their financial implications
• Improve customer services in receivables management with machine learning
• Enable mobile learning in easily consumable training packages
• Provide easy-to-use mobile apps for schedule changes, request time off, and clock in and out
• Provide guided support through smart devices
• Fine-tune staffing levels with heat maps
• Leverage onboarding / new hire feedback in the moment to ensure that employees are highly passionate and motivated
• Execute more effective marketing campaigns tailored to customer needs
• Use predictive services to drive new up-sell offerings
• Create selling opportunities in store with surveys and experience feedback
• Curated shopping leading to subscription and sharing models
• Create new offerings based on experience feedback
• Innovate pay-per-use models for smart products
• Sell with no physical stock with business networks and brokerage models
• Engage suppliers digitally and use consumer insights to predict demand and adjust production
• Enable lot size of one production with immediacy driving upstream supply and customer delivery
• Enable logistics and inventory processes that support the sharing economy
• Foster cross-company collaboration to cover complex fulfillment, transport, and storage needs
• Establish connectivity to customer lifestyles through smart devices such as wearables
• Transform the store into an experience center around customer outcomes and needs versus products
• Support subscriptions and automated repurchase
• Enable subscription-based business models
• Involve customers and different partners in multisided business models
• Set up the finance function as a enabler for business transformation and external growth
• Attract sales and marketing talent and skills to target additional industries
• Procure and optimize contingent labor and services and service delivery across regions
Serve your customer by name
Create inspiring
brand experiences
Establish agile supply
Drive operational
and channel flexibility
Unlock new offers and business
models
Branded Fashion Production
SAP Data Management: SAP HANA - SAP Data Hub - Meta Data & Lifecycle Management - SAP Vora - Orchestration & Governance - Smart Data Integration - 3rd Party Spark / Hadoop - Streaming Analytics - Data Lifecycle Management
BlockchainMachine Learning Analytics Data IntelligenceInternet of Things Big Data
SAP Cloud Platform: API Business Hub - Market Place - Portal - API Management - Collaboration Services - Mobile Services - UX Services - Big Data Services - Security Services - Analytics Services - Integration Services – Machine Learning Services – IoT Services
Ex
ten
sio
ns
Dig
ita
l C
ore
SA
P S
/4H
AN
A
▪ Merchandise allocation execution
▪ Inventory management and segmentation
▪ Supply assignment
▪ Distribution curve handling
▪ Supply chain for extended warehouse
management
▪ Supply chain for transportation management
▪ Intelligent allocation management
▪ Global track and trace
▪ Warehouse insights
▪ Stock count and transfer
▪ Retail article profitability analysis
▪ Integrated business planning - sales,
inventory and operations planning
▪ Allocation planning
▪ Extended warehouse management
▪ Transportation management
▪ Core accounting
▪ Basic financial operations
▪ Profitability analysis and cost
management
▪ Financial planning and analysis
▪ Accounting and financial close
▪ Treasury management
▪ Accounts payable and receivables
▪ Digital boardroom
▪ Retail article profitability analysis
▪ Accounts payable
▪ Cash application
▪ Business planning and consolidation
▪ Governance, risk, and compliance
▪ Shared service framework
▪ Digital payment
▪ Private label manufacturing
▪ Time recording
▪ Employee central solution connectivity
▪ Core human resources and payroll
▪ Talent management
▪ Payroll and time and attendance
management
▪ Human capital analytics
▪ Sales order management
▪ Billing and invoicing
▪ Store merchandise & inventory mgmt.
▪ Store connectivity
SAP C/4HANA
▪ Commerce
▪ Sales
▪ Service
▪ Customer data
▪ Consumer sales intelligence
▪ Omnichannel point-of-sale
▪ Conversational CX bots for service &
commerce
▪ Floor optimization
▪ Retail shelf and assets▪ Customer retention▪ Service ticket intelligence
▪ Master data management
▪ Assortment management
▪ Promotion management
▪ Retail price & markdown management
▪ Master data governance
▪ Merchandise planning
▪ Assortment planning
▪ Consumer sales intelligence
▪ Intelligent assortment planning
▪ Master data inbound intelligence
▪ Fashion runway
▪ Master data management
SAP C/4HANA
▪ Marketing
▪ Customer sales intelligence
▪ Customer retention
▪ Manufacturing costs: -10%–15%
▪ Product launch time: up to -20%
SAP S/4 HANA Retail for merchandise managementSAP S/4HANA for fashion and vertical business
▪ Supplier information and master data
▪ Operational contract management
▪ Merchandise buying
▪ Invoice & payables management
▪ Supplier collaboration
▪ Business network
▪ Agreement profitability and negotiation
▪ Retail article profitability analysis
▪ Cash application
▪ Master data management
▪ Production control workbench
▪ Predictive maintenance and service
▪ Intelligent product design
▪ Manufacturing execution
▪ Manufacturing integration and intelligence
▪ Digital manufacturing cloud
▪ Private label manufacturing
SAP® Customer Activity Repository
68Confidential: Released for Partners© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
For information or questions send email to achim.schneider @sap.com
*) Ben
efits
are
based o
n e
arly
adopte
rs o
f SA
P S
/4H
AN
A, o
r conserv
ativ
e o
uts
ide
-in b
enefits
due to
movin
g fro
m a
traditio
na
l ER
P to
SA
P S
/4H
AN
A, S
AP
Leon
ard
o a
nd o
ther re
leva
nt S
AP
solu
tions.
© 2
019 S
AP
SE
or
an S
AP
aff
iliate
com
pany.
All
rights
reserv
ed.
SAP Data Management: SAP HANA - SAP Data Hub - Meta Data & Lifecycle Management - SAP Vora - Orchestration & Governance - Smart Data Integration - 3rd Party Spark / Hadoop - Streaming Analytics - Data Lifecycle Management
BlockchainMachine Learning Analytics Data IntelligenceInternet of Things Big Data
Intelligent Suite
Intelligent Technologies
Digital Platform
SAP Cloud Platform: API Business Hub - Market Place - Portal - API Management - Collaboration Services - Mobile Services - UX Services - Big Data Services - Security Services - Analytics Services - Integration Services – Machine Learning Services – IoT Services
Ex
ten
sio
ns
Dig
ita
l C
ore
SA
P S
/4H
AN
A ▪ Inventory management and valuation
▪ Order execution
▪ Basic warehouse management and
shipping
▪ Advanced warehouse and transportation
management
▪ Intelligent allocation management
▪ Global track and trace
▪ Warehouse insights
▪ Zero waste for in-store production
▪ Stock count and transfer
▪ Forecasting and replenishment
▪ Allocation management
▪ Yard logistics
▪ Logistics business networks
▪ Core accounting
▪ Basic financial operations
▪ Profitability analysis and cost
management
▪ Financial planning and analysis
▪ Accounting and financial close
▪ Treasury management
▪ Accounts payable and receivables
▪ Digital boardroom
▪ Accounts payable
▪ Cash application
▪ Business planning and consolidation
▪ Governance, risk, and compliance
▪ Shared service framework
▪ Digital payment
2. They are spearheading innovative processes leveraging digital capabilities to simplify and automate
processes - achieving bottom line cost savings
1. They leverage opportunities from new technologies to drive new levels of customer proximity and
relevance to create next-generation shopping experiences
In the experience economy Intelligent Retail Enterprises consistently deliver on their promise to stay relevant and run a profitable retail operation:To keep their
promise they pursue
five key initiatives
which require
new business
capabilities along
the value chain
Omnichannel Marketing
Procurement Excellence
Digital Supply ChainOmnichannel Customer
ExperienceFinance Human Resources
Typical business
benefits*▪On-shelf availability : +20%–25%
▪ Inventory turnover: +10%–12%
▪Total logistics cost: -10%–12%
▪Return on marketing investment: +5–10 pp
▪Campaign effectiveness: +30%
▪Trade fund effectiveness: +25%
▪Conversion rates: +5–10 pp
▪ Increased customer revenue and profitability
▪ Improved customer loyalty
▪Cost of merchandise: -10%–15%
▪DPO on merchandise spend: -2–5 days
▪Procurement function cost: -15%–20%
▪Days to close annual books: -40–50 days
▪Budgeting and forecasting cost: -25%–50%
▪Audit cost: -20%–40%
▪Employee productivity: +10%
▪Revenue per associate: +15%
Develop New
Business
Models
Serving the
“Segment of
One”
Be Customer
Centric Across
the Value Chain
Implement
Digital Supply
Chain
Run Smart
Store
Digital Core: Solution capabilities that are part of SAP S/4HANA Enterprise Management, but added or purchased as neededDigital Core: Core solution capabilities delivered as part of SAP S/4HANA Enterprise Management
Retail for merchandise management – retail end-to-end
▪ Private label manufacturing
Customer-Centric Merchandising
▪Promotion revenue + 5%
▪Reduction in Markdown - 46%
▪Sales increase + 5-10%
• Use sophisticated algorithms and machine learning to segment customers
• Enable real-time customer loyalty and incentive programs across all channels
• Constantly monitor brand performance in the market• Leverage experience management data to optimize
platforms, campaigns and promotions• Launch new ad campaigns with confidence by
ensuring effectiveness through regular testing and refining
• Incorporate customer preferences into merchandise and financial plans
• Use merchandising intelligence to track category trends and performance
• Consider customer feedback in the assortment planning to make better decisions for the retail brand and business outcome overall.
• Connect to customer lifestyle with connected appliances, wearables, products to track use
• Address immediate consumer needs with responsive procurement and manufacturing networks
• Use consumer feedback social insights and experience feedback when deciding on product design and manufacturing
• Track and trace product orders down to the individual level
• Process orders and offer delivery options based on customer priorities
• Establish highly agile and responsive supply chain networks to deliver to customer requirements
• Track and trace products and batches for end-to-end supply-chain transparency
• Establish a consistent flow of digital information across devices and customer touch points
• Provide 360-degree insight into the customer life cycle to enable store clienteling
• Manage customer complaints with quick sentiment surveys to get a pulse and take immediate action
• Leverage real-time customer insights to understand the root cause of roadblocks post software update for online channels (website, mobile sites, mobile apps)
• Create end to end visibility of financial performance of all areas of the business in real time in real time
• Simulate and analyze scenarios to evaluate business choices and their financial implications
• Analyze profitability by considering different views such as merchandise categories, customers, profit centers, and stores
• Attract and retain top sales and marketing talent• Allow associates to interact effectively with customers
before, during, & after purchases• Facilitate social collaboration• Meet service levels and drive revenue with appropriate
staffing levels• Leverage customer feedback to build personalized
and effective total rewards programs
• Identify unique customers across all channels • Understand customer behavior, sentiment and buying
trends in real-time across channels• Contextualize and personalize marketing campaigns
and offers in real time • Optimize customer buying experiences online and
offline based on experience data• Leverage feedback to assess pricing and promotion to
meet customer demands on the e-commerce platform• Focus on leads with the highest propensity to convert• Identify customers who are at risk of churning and the
key factors that influence customer churn.
• Tailor merchandise and assortment plans based on customer trends and preferences
• Integrate product design and development for custom specific product offerings
• Personalize prices and promotional offers based on individual loyalty schemes
• Direct vertical integration of individual consumer wishes into the private label
• Set up private label production to cater to a lot size of one
• Create a flexible supplier network for instant order fulfillment across geographies
• Optimize asset utilization and accelerate setup times of single-unit pick, pack, and ship processes
• Track and trace individual shipments • Fulfill orders instantly across geographies through
a flexible transportation network
• Create 360 degree customer profile with identity, access and consent management
• Personalize shopper engagement through real-time customer identification & localization
• Individualize product and offer recommendations• Deepen the customer relationship and understanding
of needs with on-going conversational interaction• Capture conversation follow-up information for in the
moment customer feedback to enable high retention and loyalty while optimizing cost to serve
• Enable follow up on lost sales with sentiment surveys and targeted offers
• Gain a 360-degree view of customer financial data and profitability
• Provide personalized payment options for seamless use across all sales channels
• Train and enable staff to provide personalized shopping experiences
• Onboard and train employees quickly • Leverage onboarding / new hire feedback in the
moment to ensure that employees are highly passionate and motivated
• Identify and forecast skills gaps and address them
• Apply social listening, sentiment surveys and machine learning to forecast demand across channels
• Incorporate store level sales trends, localized assortments, and personalized offers
• Manage real-time inventory across channels to optimize campaigns
• Use demand signals and POS insights to drive optimized allocation and replenishment plans
• Apply sophisticated distribution profiles for optimal ordering
• Use advanced algorithms to detect product similarity and cannibalization schemes for optimized replenishment
• Enable lower lead times and reduce inventory by directly connecting suppliers and co-manufacturers
• Drive smart supply chain tracking for accurate planning and on-time delivery
• Personalize product creation with 3D printing etc.
• Support consumer-determined fulfillment strategies incl. click and reserve, click and collect, click and ship, and drop shipping
• Establish procurement for 3D printed products• Ensure agile sales, supply chain, and product
response through quicker analysis of the product acceptance or rejection
• Allow in-store replenishment with smart shelves• Control store and floor inventory with sensors • Enable the store to trigger fulfillment for models such
as click and collect and buy online return in store• Blend digital and brick-and-mortar processes• Pin point delivery issues instantly with sentiment
surveys
• Optimize working capital across multiple channels, and extend endless aisle portfolios
• Mitigate financial risks associated with highly flexible supply chains
• Empower employees to make profitable decisions in real time
• Procure and optimize contingent labor and services and service delivery across regions
• Increase employee retention and protect knowhow and skills with regular pulse checks and immediate action
• Identify customers with smart devices and tailor product, location, availability, and offer information
• Manage on shelf availability with sensors• Integrate price changes and time of day offers through
electronic shelf labels and kiosks
• Optimize promotions and assortments with insights from smart shelves, heat maps, shopper insights from virtual stores
• Make store the executor of central planning with aligned layouts and floor plans
• Optimize store assortments based on smart store clustering
• Increase service levels and reduce cycle times and on-hand stock with digitally transparent supply networks
• Record product use with smart products equipped with sensors
• Manage and execute in-store value-added services
• Integrate robotics, sensors, and AR/VR solutions in warehouse processes
• Personalize product and shipment tracking • Enable order distribution with drones• Integrate store into supply network to mobilize
inventory• Provide in-store replenishment with smart shelves
• Innovate the store experience with smart mirrors and fitting rooms linked to product and inventory data
• Provide real-time access to stock availability and product information to store associates and customers
• Facilitate a pick-up-and-go experience in stores with a fully automated point of exit
• Gain improved insight into the physical store environment by tracking roughout the store
• Monitor and manage store assets • Create selling opportunities in store with surveys and
experience feedback
• Use smart devices for user identification and individual credit check
• Improve customer services in receivables management with machine learning
• Enable mobile learning in easily consumable training packages
• Provide easy-to-use mobile apps for schedule changes, request time off, and clock in and out
• Provide guided support through smart devices• Fine-tune staffing levels with heat maps• Monitor staff engagement and loyalty with immediate
action to ensure compelling customer service.
• Charge vendors for targeted campaigns with real-time detection of customer segments
• Leverage deep customer insights for cross-offers such as travel, entertainment, and financial services
• Negotiate new revenue streams with suppliers for optimal promotion compliance and new placements
• Curated shopping leading to subscription and sharing models
• Sell with no physical stock with business networks and brokerage models
• Engage suppliers digitally and use consumer insights to predict demand and adjust production
• Innovate pay-per-use models for smart products
• Enable lot size of one production with immediacy driving upstream supply and customer delivery
• Foster cross-company collaboration to cover complex fulfillment, transport, and storage needs
• Enable logistics and inventory processes that support the sharing economy
• Transform stores to experience centers around customer outcomes and needs vs products
• Support subscription models, automated repurchase, and replenishment
• Use predictive services to drive new up-sell offerings• Deliver digital value-added services
• Enable subscription-based business models • Involve customers and different partners in multisided
business models • Set up the finance function as a enabler for business
transformation and external growth
• Attract sales and marketing talent and skills to target additional industries
• Procure and optimize contingent labor and services and service delivery across regions
▪ Merchandise buying
▪ Sourcing and contract management
▪ Supplier management
▪ Invoice and payables management
▪ Indirect buying
▪ Retail article profitability analysis
▪ Cash application
▪ Private label management
▪ Agreement profitability and negotiation
▪ Time recording
▪ Employee central solution connectivity
▪ Core human resources and payroll
▪ Talent management
▪ Payroll and time and attendance
management
▪ Human capital analytics
▪ Sales order management
▪ Retail store management
SAP C/4HANA
▪ Commerce
▪ Sales
▪ Service
▪ Customer data
▪ Consumer sales intelligence
▪ Omnichannel point-of-sale
▪ Conversational CX bots for service &
commerce
▪ Floor optimization
▪ Retail shelf and assets
▪ Master data management
▪ Assortment management
▪ Pricing and promotions
▪ Product data governance
▪ Private label design and development
▪ Merchandise planning
▪ Assortment planning
▪ Promotion planning
▪ Consumer sales intelligence
▪ Intelligent assortment planning
▪ Master data inbound intelligence
▪ Master data management
SAP C/4HANA
▪ Marketing
▪ Customer retention
SAP® Customer Activity Repository
69Confidential: Released for Partners© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
CMO/Head of Sales COO CHRO CFO CPO
Outcome-based
engagements
• Increase win rates and mitigate risk with a superior bidding process
• Simplify customer engagement and value creation through solution selling
• Constantly monitor brand performance in the market
• Productize service delivery processes to help ensure repeatability
• Mitigate risk and deliver on plan with automated processes for engagement management
• Empower frontline employees with key engagement economics
• Use employee feedback on engagements for improved employee and customer satisfaction
• Monitor employee engagement
• Help ensure overall engagement profitability and mitigate risk through real-time project financial performance
• Reflect new monetization models with usage-and outcome-based billing
• Manage and match risk and cost proactively against customer billing mechanisms
Knowledge as a service
• Validate market fit, pricing, quality, and profitability of digital services with product development processes
• Test new digital services with customer testers before launch
• Base packing and distribution processes on digital consumption models
• Solicit digital product service feedback to improve services
• Drive feedback to resolution in no time
• Tune scalable quote-to-cash processes to requirements for digital acquisition, selling, and consumption
• Integrate procurement processes to offer development and delivery as a service
• Extend delivery as service solutions beyond human assets
Talent networks
• Provide sales teams unlimited capacity to deliver work by leveraging talent networks
• Use insights from surveys to identify the best contingent workers for engagements
• Extend resource management beyond the four walls of the enterprise and engage external talent
• Understand how contingent workers view your firm and the overall experienced delivery and offboarding process
• Extend internal talent and workforce management across internal and contingent labor
• Turn new hires into ambassadors
• Seek employee feedback on contingent workers
• Optimize contingent labor processes to manage suppliers, cost, and compliance
2. Firms will move to outcome-based engagements, knowledge-as-a-service delivery models, and open talent networks.
In the experience economy, professional services firms need to digitalize the fundamentals: talent, service delivery, and customer engagement.Digitally reimagine
your business
models through
new business
capabilities. Business Development and SalesProject and Managed Services
BusinessTotal Talent Management Core Finance Procurement
(19/02) © 2019 SAP SE or an SAP affiliate company. All rights reserved Information herein subject to change without notice.
Reimagine processes to manage outcome-based relationships
Reimagine processes to monetize lifecycle services
Reimagine processes to source expertise in an open talent economy
1. Firms have long focused on linear growth and now need to break the linear dependency of revenue growth to headcount growth.
Typical business benefits*• Offer win rate: +10%• Increase bid reliability and accuracy
• Customer satisfaction: +10%–20%
• On-time delivery: +10%–20%• User project manager productivity and
end-to-end process efficiency: +10%• Utilization: +2%
• Audit cost: -20%–40%• Days to close annual books: -40%–50%
• Cost of business and operations analysis and reporting: -5%–10%
• Cost of procurement: -15%–20%• Worker acquisition time: -30%–40%
• Days payables outstanding on targeted spend: -2–5 days
• Lower time and attendance function costs
• HR full-time equivalents: -44%• Faster time to bill for new hires
Benefits are based on early adopters of SAP S/4HANA or conservative outside-in benefits due to moving from a traditional enterprise resource planning system to enhanced capabilities of SAP S/4HANA, as well as line-of-business and cloud solutions.
Digital Core: Solution capabilities that are part of SAP S/4HANA Enterprise Management, but added or purchased as neededDigital Core: Core solution capabilities delivered as part of SAP S/4HANA Enterprise Management
SAP Data Management: SAP HANA - SAP Data Hub - Meta Data & Lifecycle Management - SAP Vora - Orchestration & Governance - Smart Data Integration - 3rd Party Spark / Hadoop - Streaming Analytics - Data Lifecycle Management
BlockchainMachine Learning Data Intelligence Big Data
Intelligent Suite
Intelligent Technologies
Digital Platform
SAP Cloud Platform: API Business Hub - Market Place - Portal - API Management - Collaboration Services - Mobile Services - UX Services - Big Data Services - Security Services - Analytics Services - Integration Services
Ex
ten
sio
ns
Dig
ita
l C
ore
SA
P S
/4H
AN
A
Internet of Things Analytics
▪ Operational purchasing
▪ Collaborative sourcing and contract management
▪ Invoice and payables management
▪ Supplier management
▪ Contract consumption
▪ Supplier collaboration
▪ Business network
▪ Guided end-user buying
▪ External workforce management
▪ Extended procurement
▪ Accounting and closing operations
▪ Core accounting
▪ Cost management and profitability analysis
▪ Basic financial operations
▪ Digital boardroom
▪ Cash application
▪ Integrated business planning
▪ Financial services network
▪ Digital payments add-on
▪ Financial planning and analysis
▪ Treasury management
▪ Receivables management
▪ Invoice management and accounts payable
▪ Governance, risk, and compliance
▪ Order and contract management
▪ Digital commerce
▪ Opportunity management
▪ Solution billing
▪ Bid management (commercial project management)
SAP C/4HANA
▪ Intelligent bid management
▪ Customer retention
▪ Deal Intelligence
▪ Business integrity screening
▪ Project management
▪ Service operations and processes
▪ Travel management
▪ Workforce scheduling and optimization
▪ Resource management (multiresource scheduling)
▪ Service ticket intelligence
▪ Predictive maintenance & service
▪ Co-pilot
▪ Automated travel expense
▪ Intelligent project profitability monitoring
▪ Intelligent work in progress management
SAP C/4HANA
▪ Time recording
▪ Resume matching
▪ Job matching
▪ Job standardization
▪ Core human resources and payroll
▪ Talent management
▪ Workforce planning
▪ Intelligent onboarding
▪ Learning recommender
▪ Intelligent workforce
planning
▪ Contingent worker
intelligence
▪ Co-innovate with customers
▪ Deliver product innovations resulting from
actual equipment use and incident reports
▪ Collect structured requirement based on
interactions with customers and design
partners
▪ Contextualize customer engagement
▪ Engage omnichannel solution selling
▪ Organize and empower sales teams
▪ Foster demand-driven, collaborative
supply networks
▪ Enable on-time delivery and advanced
availability-to-promise capabilities
▪ Adjust production orders with greater
flexibility based on customer priorities
▪ Foster an agile and responsive
manufacturing network
▪ Track and trace individual products
▪ Organize and empower teams
▪ Flow customer information across channels
▪ Personalize end-to-end service parts
processes
▪ Access a service knowledge database
▪ Find and contract talent with specific
noncore skills
▪ Drive new strategies outside the current
business scope
▪ Use simulation and analysis to evaluate
financial implications of strategic business
choices
▪ Manage the customer portfolio
strategically
▪ Maintain a pipeline of top talent
▪ Attract and secure top talent
▪ Work with customers through flexible
contracting
▪ Enable social collaboration among teams
▪ Modularize product concepts and well-
structured product families
▪ Use platform models across product
families
▪ Select engineer-to-order capabilities
during the sales configuration process
▪ Personalize marketing and sales
▪ Segment customers with sophistication
▪ Configure products and manage variants
such as costing
▪ Plan sales and operations with flexibility
▪ Support responsive material requirement
planning
▪ Promote efficient and flexible internal and
external logistics and supplier collaboration
▪ Produce for a lot size of one with high asset
utilization and optimal set-up times
▪ Integrate seamlessly sales orders with
specific parameters with the shop floor
▪ Give electronic work instructions
▪ Offer tailor-made services
▪ Deliver an equipment-specific service
portfolio
▪ Gain full transparency into equipment
lifecycle information
▪ Enable economies of scale and flexible
call orders with strategic and agile
global supplier-network management
▪ Onboard alternative suppliers with
flexibility
▪ Analyze profitability instantly across
multiple dimensions such as product
groups, customers, projects, profit centers,
and plants
▪ Identify, forecast, and address skill gaps
▪ Onboard and train employees quickly and
seamlessly
▪ Adopt a systems engineering approach
that includes mechanical, software, and
electronic capabilities
▪ Embed the technology foundation for
equipment networks
▪ Enable collaborative solution and value
selling
▪ Generate leads through predictive product
replacement and precise segmentation
▪ Track digital components
▪ Actualize efficient replenishment
strategies
▪ Enable 3D printing for spare parts
▪ Install and manage in-product software
▪ Support advanced testing and connectivity
management
▪ Provide services for digital smart products
▪ Enable a feedback loop in internal business
processes
▪ Connect digital products in the field with an
equipment network
▪ Execute procurement strategies for 3D-
printed service parts
▪ Bundle third-party service with products
▪ Include payment models for digital
services in product calculations and
financial reporting
▪ Manage and help ensure digital rights
compliance
▪ Train and certify workforce on new digital
technologies
▪ Work with universities and external entities
in a flexible manner
▪ Engage in knowledge sharing and
community building
▪ Integrate manufacturing engineering with
electronic and manual management of
bills of materials
▪ Visualize manufacturing processes
digitally based on harmonized product
data
▪ Forecast sales precisely and reliably
▪ Align supply chain and sales planning
▪ Route customer orders directly into the
factory as production orders
▪ Achieve real-time end-to-end visibility into
supply chain management
▪ Plan demand and supply flexibly
▪ Integrate material management –from
shop floor to warehouse
▪ Integrate vertically up to the customer
▪ Support machine-to-machine integration
▪ Innovate plug-and-produce processes
▪ Benefit from a digital twin of the
manufacturing facility
▪ Collaborate on equipment data through a
network
▪ Handover as-built equipment information
seamlessly to aftermarket services
▪ Produce service parts by 3Dprinting
▪ Allow contractual enablement of global
supply chains with multi-tier suppliers
management
▪ Automate and simplify the integration of
material suppliers
▪ Optimize working capital
▪ Manage increased financial risks
associated with highly flexible supply
chains and manufacturing operations
▪ Empower employees to make decisions in
real-time
▪ Manage external contractors with greater
flexibility
▪ Enable agile work teams
▪ Calculate actual equipment use
▪ Offer digital services with data platforms
▪ Support equipment information sharing
along the value chain
▪ Support omnichannel solution selling
▪ Sell digital services
▪ Manage contract value
▪ Charge based on performance
▪ Collaborate with customers and suppliers
▪ Improve demand sensing and automate
replenishment
▪ Optimize service parts planning and
logistics performance
▪ Deliver on the highest quality requirements
▪ Avail manufacturing parameters to service
processes
▪ Distribute product-use information for
production planning
▪ Deliver performance-based services and
products as a service
▪ Monitor remote conditions and performance
▪ Provide predictive services
▪ Innovate digital value-add services
▪ Augment the workforce by integrating
contingent workers efficiently
▪ Deliver the highest quality in the
shortest time through service-parts
collaboration
▪ Finance and manage the risk of assets
that are operated for customers through a
product-as-a-service contract
▪ Allow financial controlling of performance-
based service contracts
▪ Procure and manage contingent labor and
services for an optimized service delivery
across regions
2. They are spearheading innovative processes themselves leveraging digital
capabilities of the equipment they use - achieving bottom line cost savings
1. They provide the digitally enabled machinery and equipment so that other
companies can innovate their business - driving topline revenue
Industrial Machinery & Components companies play a key role in the digitalization of businesses across all industries:They pursue five
key initiatives
which require
new business
capabilities along
the value chain R&D Sales & Marketing Supply Chain ManufacturingAftermarket
ServiceProcurement Finance Human Resources
Download
this Poster
49166 (
17/0
1)
© 2
017 S
AP
SE
or
an S
AP
aff
iliate
com
pany.
All
rights
reserv
ed.
Internal - B.02.00
Customer
centricity
Serving the
“Segment of
One”
Digital smart
products
Digital supply
chain & smart
factory
Servitization &
new business
models
For information or questions send email to georg.kube@sap.com*) Benefits are based on early adopters of SAP S/4HANA or conservative outside-in benefits due to moving from a traditional ERP to enhanced SAP S/4HANA and LOB/cloud capabilities.
Typical Benefits from
SAP S/4HANA *
▪ Total manufacturing cost: - 10%
▪ Manufacturing cycle time: - 10%
▪ Scrap value: - 25%
▪ Cost due to stock-outs: - 20-25%
▪ Days in inventory: - 10-12%
▪ Total logistics cost: - 10-12%
▪ New products revenue: + 10-20%
▪ R&D cost: - 20-30%
▪ Revenue targets met by production:
+ 15-20%
▪ Procurement function cost: - 15-20%
▪ Worker acquisition time: - 30-40%
▪ Days payable outstanding on targeted
spend: - 2-5 days
▪ On-time delivery: + 10-20%
▪ Inventory levels: - 25-30%
▪ Customer satisfaction: + 10-20%
▪ Revenue leakage: - 7-9%
▪ Service delivery cost: - 4-5%
▪ Cost of noncompliance: - 4-5%
▪ Days to close annual books: - 40-50
▪ Budgeting & forecasting cost: - 25-50%
▪ Audit cost: - 20-40%
▪ Lower time and attendance function
cost
▪ HR full-time equivalents: -44%
▪ Predictive maintenance and service
▪ Asset Intelligence Network
Digital Innovation
SAP Leonardo
ManufacturingSupply ChainR&D ProcurementSales and Marketing Service Finance HR
Extensions
▪ Manufacturing execution
▪ Manufacturing integration and
intelligence
▪ Plant connectivity
▪ Visual manufacturing planner
▪ Product structure synchronization
▪ Production orchestration and
execution
▪ Enhanced material requirements
planning
▪ Quality management
▪ Inventory and basic warehouse
management
▪ Production planning
▪ Real-time inventory management
▪ Multilevel goods receipt
▪ Extended warehouse management
▪ Advanced order promising and ATP
▪ Constraint-based production planning
▪ Production scheduling
▪ Integrated business planning
▪ Response and supply orchestration
▪ Supplier network collaboration
▪ Collaborative supply chain
▪ Service parts planning
▪ Transportation management
▪ Enterprise portfolio and project
management
▪ Commercial project management
▪ Compliant product lifecycle
management
▪ Product development and project
control
▪ Production engineering
▪ Variant configuration
▪ Embedded software management
▪ Engineering control center
▪ Visual enterprise
▪ Constraint management
▪ Innovation management
▪ Cloud for product stewardship
▪ Spend Visibility
▪ Collaborative Sourcing
▪ Collaborative Supply Chain
▪ Procure-to-Pay
▪ Collaborative Commerce
▪ Collaborative Finance
▪ Operational purchasing
▪ Collaborative sourcing and contract
mgmt.; Invoice and payables mgmt.
▪ Supplier management
▪ Procurement analytics
▪ Sales planning and performance
management
▪ Billing and revenue innovation
management
▪ Price and margin management
▪ Heavy equipment management
▪ Social collaboration
▪ Order and contract management
▪ Sales order fulfillment cockpit
▪ User experience and interface solutions
▪ Settlement management
▪ Integration wit SAP Hybris solutions
▪ Sales
▪ Marketing
▪ Commerce
▪ Configure, price
and quote
▪ Billing
▪ Service management
▪ Service master data management
▪ Service parts management
▪ Service agreement management
▪ Asset intelligence network
▪ In-memory computing cloud platform
▪ Knowledge central
▪ Service
▪ Commerce
▪ Billing
▪ Business process consolidation
▪ Digital boardroom
▪ Shared services framework
▪ Financial supply chain
▪ Financial planning and analysis
▪ Accounting and financial close
▪ Treasury management
▪ Receivables management
▪ Invoice mgmt. and accounts payable
▪ Accounting and closing operations
▪ Accounting
▪ Cost management
▪ Profitability analysis
▪ Core human resources and payroll
▪ Talent management
▪ Time and attendance management
▪ Human capital analytics
▪ Time recordingDigital Core
SAP S/4HANA
▪ Product Lifecycle Costing
SAP Cloud Platform Services Analytics Services Mobile Services Security Services Collaboration
Services UX Services
Block ChainMachine Learning Big DataInternet of Things Analytics
▪ Global Track & Trace ▪ Distributed Manufacturing
For information or questions send email to georg.kube@sap.com
*) B
en
efits
are
based o
n e
arl
y a
dopte
rs o
f S
AP
S/4
HA
NA
, o
r conserv
ative o
uts
ide
-in b
enefits
due t
o m
ovin
g f
rom
a t
raditio
na
l E
RP
to S
AP
S/4
HA
NA
, S
AP
Leon
ard
o a
nd
oth
er
rele
va
nt
SA
P s
olu
tions.
© 2
018 S
AP
SE
or
an S
AP
aff
iliate
com
pany.
All
rights
reserv
ed.
SAP Data Management: SAP HANA - SAP Data Hub - Meta Data & Lifecycle Management - SAP Vora - Orchestration & Governance - Smart Data Integration - 3rd Party Spark / Hadoop - Streaming Analytics - Data Lifecycle Management
BlockchainMachine Learning Analytics Data IntelligenceInternet of Things Big Data
Intelligent Suite
Intelligent Technologies
Digital Platform
SAP Cloud Platform: API Business Hub - Market Place - Portal - API Management - Collaboration Services - Mobile Services - UX Services - Big Data Services - Security Services - Analytics Services - Integration Services
Ex
ten
sio
ns
Dig
ita
l C
ore
SA
P S
/4H
AN
A
▪ Product development and project control
▪ Product engineering
▪ Embedded software management
▪ Classic variant configuration
▪ Enterprise portfolio and project management
with embedded commercial project
management
▪ Product lifecycle management
▪ Advanced variant configuration
▪ Product lifecycle costing
▪ Intelligent product design
▪ Engineering control center
▪ Visual enterprise
▪ Innovation management
▪ Cloud for product stewardship
▪ Digital operations for R&D
(Production engineering)
▪ MRP live
▪ Production operations
▪ Quality management
▪ Manufacturing insights
▪ Complex manufacturing
▪ Demand driven MRP
▪ Extended production scheduling and delivery
planning
▪ Plant connectivity
▪ Distributed manufacturing
▪ Digital manufacturing insights
▪ Responsive manufacturing (ME, MII, QIM, VE)
▪ Production operations (MII, QIM)
▪ Digital operations for manufacturing
▪ Basic inventory, warehousing, and
transportation
▪ Production planning
▪ Real-time inventory management
▪ Multilevel goods receipt
▪ Extended production scheduling and delivery
planning
▪ Advanced inventory, warehousing, and
transportation
▪ Advanced order promising (AATP)
▪ Global track and trace
▪ Vehicle insights
▪ IBP - Sales, inventory and operations planning
▪ IBP - Demand sensing and planning
▪ IBP - Response and supply orchestration
▪ Supplier network collaboration
▪ Extended warehouse management
▪ Transportation management
▪ Order and contract management
▪ Sales order fulfillment cockpit
▪ User experience and interface solutions
▪ Settlement management
▪ Sales planning and performance management
▪ Billing and revenue innovation management
▪ Brand impact
▪ Price and margin management
▪ Heavy equipment management
▪ Social collaboration
▪ Sales
▪ Marketing
▪ Commerce
▪ Configure, price and
quote
▪ Revenue
▪ Service master data and agreement
management
▪ Service operations and processes
▪ Service parts management
▪ Asset intelligence network
▪ Predictive maintenance and service
▪ Service ticket intelligence
▪ Service
▪ Commerce ▪ Revenue
▪ Core accounting
▪ Cost management and profitability analysis
▪ Basic financial operations
▪ Financial planning and analysis
▪ Accounting and financial close
▪ Treasury management
▪ Commodity management
▪ Governance, risk, and compliance
▪ Digital boardroom
▪ Accounts payable
▪ Cash application
▪ Governance, risk, and compliance
▪ Financial services network
▪ Digital payments add-on
▪ Time recording
▪ Resume matching
▪ Job matching
▪ Job standardization
▪ Core human resources and payroll
▪ Talent management
▪ Time and attendance management
▪ Human capital analytics
▪ Sourcing and contract management
▪ Operational and service procurement
▪ Invoice and payables management
▪ Supplier management
▪ Procurement analytics
▪ Extended procurement
▪ External workforce management
▪ Services procurement
▪ Direct and indirect material sourcing
▪ Supply chain collaboration
▪ Supplier management and collaboration
▪ Guided end-user buying
▪ Contract consumption
▪ Supply base optimization
▪ Co-innovate with customers
▪ Deliver product innovations resulting
from actual equipment use and incident
reports
▪ Collect structured requirement based on
interactions with customers and design
partners
▪ Contextualize customer engagement
▪ Engage omnichannel solution selling
▪ Organize and empower sales teams
▪ Foster demand-driven, collaborative supply
networks
▪ Enable on-time delivery and advanced
availability-to-promise capabilities
▪ Adjust production orders with greater
flexibility based on customer priorities
▪ Foster an agile and responsive
manufacturing network
▪ Track and trace individual products
▪ Organize and empower teams
▪ Flow customer information across channels
▪ Personalize end-to-end service parts
processes
▪ Access a service knowledge database
▪ Find and contract talent with specific
noncore skills
▪ Drive new strategies outside the current
business scope
▪ Derive insights to enhance situational
awareness and speed-to-decision
▪ Use simulation and analysis to evaluate
financial implications of strategic business
choices
▪ Manage the customer portfolio
strategically
▪ Maintain a pipeline of top talent
▪ Attract and secure top talent
▪ Work with customers through flexible
contracting
▪ Enable social collaboration among teams
▪ Modularize product concepts and well-
structured product families
▪ Use platform models across product
families
▪ Select engineer-to-order capabilities
during the sales configuration process
▪ Personalize marketing and sales
▪ Segment customers with sophistication
▪ Configure products and manage variants
such as costing
▪ Plan sales and operations with flexibility
▪ Support responsive material requirement
planning
▪ Promote efficient and flexible internal and
external logistics and supplier collaboration
▪ Produce for a lot size of one with high
asset utilization and optimal set-up times
▪ Integrate seamlessly sales orders with
specific parameters with the shop floor
▪ Give electronic work instructions
▪ Offer tailor-made services
▪ Deliver an equipment-specific service
portfolio
▪ Gain full transparency into equipment
lifecycle information
▪ Provide an easy buying of services and
parts
▪ Enable economies of scale and flexible
call orders with strategic and agile global
supplier-network management
▪ Onboard alternative suppliers with
flexibility
▪ Analyze profitability instantly across
multiple dimensions such as product
groups, customers, projects, profit
centers, and plants
▪ Identify, forecast, and address skill gaps
▪ Onboard and train employees quickly
and seamlessly
▪ Adopt a systems engineering approach
that includes mechanical, software, and
electronic capabilities
▪ Embed the technology foundation for
equipment networks
▪ Manage digital IP effectively
▪ Enable collaborative solution and value
selling
▪ Generate leads through predictive
product replacement and precise
segmentation
▪ Sell Software
▪ Track digital components
▪ Actualize efficient replenishment strategies
▪ Enable 3D printing for spare parts
▪ Use digital twin throughout entire supply
chain
▪ Install and manage in-product software
▪ Support advanced testing and
connectivity management
▪ Provide services for digital smart products
▪ Enable a feedback loop in internal business
processes
▪ Connect digital products in the field with an
equipment network
▪ Execute procurement strategies for 3D-
printed service parts
▪ Bundle third-party service with products
▪ Identify and contract suppliers closely
connected with Product Design and
Engineering
▪ Include payment models for digital
services in product calculations and
financial reporting
▪ Manage and help ensure digital rights
compliance
▪ Train and certify workforce on new digital
technologies
▪ Work with universities and external
entities in a flexible manner
▪ Engage in knowledge sharing and
community building
▪ Integrate manufacturing engineering with
electronic and manual management of
bills of materials
▪ Visualize manufacturing processes
digitally based on harmonized product
data
▪ Forecast sales precisely and reliably
▪ Align supply chain and sales planning
▪ Route customer orders directly into the
factory as production orders
▪ Achieve real-time end-to-end visibility into
supply chain management
▪ Plan demand and supply flexibly
▪ Integrate material management –from shop
floor to warehouse
▪ Integrate vertically up to the customer
▪ Support machine-to-machine integration
▪ Innovate plug-and-produce processes
▪ Benefit from a digital twin of the
manufacturing facility
▪ Collaborate on equipment data through a
network
▪ Handover as-built equipment information
seamlessly to aftermarket services
▪ Produce service parts by 3Dprinting
▪ Allow contractual enablement of global
supply chains with multi-tier suppliers
management
▪ Automate and simplify the integration of
material suppliers
▪ Optimize working capital
▪ Manage increased financial risks
associated with highly flexible supply
chains and manufacturing operations
▪ Empower employees to make decisions
in real-time
▪ Manage external contractors with greater
flexibility
▪ Enable agile work teams
▪ Calculate actual equipment use
▪ Offer digital services with data platforms
▪ Support equipment information sharing
along the value chain
▪ Support omnichannel solution selling
▪ Sell data and digital services
▪ Manage contract value
▪ Charge based on performance
▪ Enable customer self-service
▪ Collaborate with customers and suppliers
▪ Improve demand sensing and automate
replenishment
▪ Optimize service parts planning and
logistics performance
▪ Deliver on the highest quality
requirements
▪ Avail manufacturing parameters to service
processes
▪ Distribute product-use information for
production planning
▪ Deliver performance-based services and
products as a service
▪ Monitor remote conditions and performance
of installed base
▪ Provide predictive services
▪ Innovate digital value-add services
▪ Augment the workforce by integrating
contingent workers efficiently
▪ Deliver the highest quality in the shortest
time through service-parts collaboration
▪ Finance and manage the risk of assets
that are operated for customers through a
product-as-a-service contract
▪ Allow financial controlling of performance-
based service contracts
▪ Procure and manage contingent labor
and services for an optimized service
delivery across regions
2. They are spearheading innovative processes themselves leveraging digital capabilities of
the equipment they use - achieving bottom line cost savings
1. They provide the digitally enabled machinery and equipment so that other companies
can innovate their business - driving topline revenue
Intelligent Industrial Machinery & Components enterprises play a key role in the digitalization of businesses across all industries:They pursue five
key initiatives
which require
new business
capabilities along
the value chain R&D Sales & Marketing Supply Chain Manufacturing Aftermarket Service Procurement Finance Human Resources
Typical business
benefits*
▪Total manufacturing cost: - 10%
▪Manufacturing cycle time: - 10%
▪Scrap value: - 25%
▪Cost due to stock-outs: - 20-25%
▪Days in inventory: - 10-12%
▪Total logistics cost: - 10-12%
▪New products revenue: + 10-20%
▪R&D cost: - 20-30%
▪Revenue targets met by production: +15-20%
▪Procurement function cost: - 15-20%
▪Worker acquisition time: - 30-40%
▪Days payable outstanding : - 2-5 days
▪On-time delivery: + 10-20%
▪ Inventory levels: - 25-30%
▪Customer satisfaction: + 10-20%
▪Revenue leakage: - 7-9%
▪Service delivery cost: - 4-5%
▪Cost of noncompliance: - 4-5%
▪Days to close annual books: - 40-50
▪Budgeting & forecasting cost: - 25-50%
▪Audit cost: - 20-40%
▪Lower time and attendance function cost
▪HR full-time equivalents: -44%
Download
this Poster
Servitization &
new business
models
Serving the
“Segment of
One”
Customer
centricity
Digital smart
products
Digital supply
chain & smart
factory
Custo
mer
-C
.01.0
1
Digital Core: Solution capabilities that are part of SAP S/4HANA Enterprise Management, but added or purchased as neededDigital Core: Core solution capabilities delivered as part of SAP S/4HANA Enterprise Management
SAP C/4HANA
SAP C/4HANA
Recommended