School of Nursing & Allied Health Sciences Tutorial 1 (topic 1 & 2) Tutorial 1 (topic 1...

School of Nursing & Allied Health Sciences

Tutorial 1 (topic 1 & 2)Tutorial 1 (topic 1 & 2)

NBBS1104NBBS1104

MANAGEMENT AND MEDICO LEGAL STUDIES BMANAGEMENT AND MEDICO LEGAL STUDIES B

• Grouping ….• What is management ?• What is administration ?• What is leadership ?• What is Motivation ?

Topic 1: Learning Outcomes Topic 1: Learning Outcomes

1. Distinguish between management and leadership in nursing

2. Discuss the principles and process of management3. Describe the strategic planning and SWOT analysis4. Describe different types of leadership styles5. Discuss the motivation theories6. Describe the role and responsibilities of a nurse as

team leader, team member in ward or clinic

Content

a) Introduction to management

b) Process of management

c) Management theories

d) Motivational theories

e) Leadership styles

a. Introduction to Management in Nursing

Dr Kithsiri EdirisingheMBBS, MSc, MD ( Medical Administration )

Master Trainer Australia

What is management

“ Getting things done through and with

people by using resources effectively end

efficiently to achieve organizational goals.”

- Peter Drucker -

Health Services Management

• Managing Healthcare services effectively

and efficiently with a view to achieve

patient care standards, goals & objectives.

• Health services produced by Healthcare

Process

Health care process

Input Healthcare process Output

• Input - Resources

• Healthcare process – Hospitals , Public Health

• Out put - Healthcare services

Healthcare Resources

• Infrastructure - Space • Men - Human Resources • Machines - Equipments • Money - Finance • Material - Supplies • Methods - Policies , Procedures , Protocols • Minutes - Schedule

• Information - Health / hospital Information system (HIS)

Healthcare Services

• Preventive - Public Health Services

• Investigative services

• Curative services

• Rehabilitative services

• Health sector Project management

Efficiency

• More Output with the same input

• Productivity

Effictiveness

• Outcome of the production

• Quality

Quality in Healthcare Services

• Services quality

– On stage players

– Non medical staff & services

• Technical quality

– Back stage players

– Medical staff & services

Goals and Objectives

• Goals

– Broad statement of achievement in future

• Objectives

– Milestones

– SMART - Specific - Measureable - Achievable -

Realistic - Timely

Administration

• Making sure that the set of

rules and regulations

are adhered to by the people !

– Rules & regulations

– Policies & Circulars

– Protocols & Guidelines

Administration

• Making sure that the set of

– Rules and regulations

are adhered by the people !

– Rules & regulations

– Policies & Principles and Ethics

– Protocols & Guidelines

Activity 01Critically analyze the following statement : PP presentation

for each group ( one topic for two groups – 10 Munities )

Gr. 01 & 08 “ Hospitals in Sri Lanka is more efficient than effective “

Gr. 02 & 07 “ Nurses are not suitable for managerial position in the hospitals in Sri Lanka “

Gr. 03 & 05 Productivity is an essential component than quality in healthcare

Gr. 4 & 06 “Medical administrators are not good administrators in Sri Lankan hospitals”

b. Process of Management

Meaning and principles of managementMeaning and principles of management

Process of Management

• Planning

• Organizing

• Staffing

• Directing

• Controlling

of the resources Efficiently Effectively,

to achieve organizational goals and objectives

PlanningPlanning

““The greatest thing in the world is not so The greatest thing in the world is not so much much where we arewhere we are, but in what , but in what directiondirection we are we are movingmoving” ”

Oliver Wendell HomesOliver Wendell Homes

1. Planning

• From here to there !

• Preparation – forecast

• Two categories in planning

• Operational planning

• Strategic planning

– It gives the direction

Planning

“If you don’t know where

you are going, any road

will take you there.”

The Koran

• Strategic planning

– Maximum consideration of the environment

– Long term – 03 – 10 years

– Broader details

– It gives the direction

– Performed by top level managers –CEO, COO

• Operational planning

– Minimal consideration of the environment

– Short term 1-2 years

– Detailed

– Done by nursing managers

Planning

• Comprehensive management process ,

• Performed by considering

– the dynamic external environment ,

– Internal environment

• organizing a comprehensive plan

to achieve organizational goals & objectives .

Strategic Management

The trip

Strategic planning process

• Developing a Vision

• Developing a Mission

• Situational analysis

• Environmental assessment

– External environment

– Internal environment

– SWOT analysis

– Strengths , Weakness , Opportunities and Threats

• A strategic vision concerns a organization’s

future path ; the road map!!

• “Where we are going”

Vision

• Wyeth

“Our vision is to lead the way to a healthier world”

• Nike

“ To bring innovation & inspiration to every athlete in the

world”

• IIHS

“To bring innovation to the training of healthcare professional”

Vision examples

School of Nursing & Allied Health SciencesDeveloping Mission

• The vehicle that

drives the

organization to the

destination…. …

The Canadian Red Cross mission is to improve the lives of

vulnerable people by mobilizing the power of humanity in

Canada and around the world

Canadian Red cross

“ We are a Healthcare training organization born to bring

innovation to healthcare training at a green campus,

infusing the traditional values of Healthcare

professionalism, whilst adhering to international training

standards to improve the quality of lives of healthcare

professionals through developing their personalities, by

partnering with international organizations, to provide a

total solution to the global need of healthcare professional.”

Key Steps in strategic planning

• Strengths

– What are we good at?

• Weaknesses

– Where do we need improvement?

• Opportunities

– Where/What is the next big thing?

• Threats

– What can kill us?

SWOT Analysis

School of Nursing & Allied Health SciencesExternal Environment Assessment

Opportunities Threats

Markets

Competition

Healthcare trends

Social factors

Economic factors

Educational factors

School of Nursing & Allied Health SciencesInternal Environment Assessment

Strengths Weakness

Patient care

Financial resources

Human resources

Information systems

Research & Development

Educational systems

Steeps in strategic planning

2. Organizing

OrganizingOrganizing

Three sequential activities:Three sequential activities:

A.A. Work specializationWork specialization

B.B. DepartmentalizationDepartmentalization

C.C. Planning Delegating authorityPlanning Delegating authority

A. Work Specialization

Work specialization

• Process analysis

• Job design– Job analysis – Job description – Job specification

B. Departmentalization

Organizing structures

• Establishing structures to carryout activity plans

• Determining the most suitable method to deliver

patient care

• Reporting organizational and reporting

structures

Organizational Structures for hospitals

School of Nursing & Allied Health SciencesFew words

• Authority

– The formal right to act as a manager

• Responsibility

– The duty to act on the authority delegated

• Power

– Capacity to influence the behaviour of others

School of Nursing & Allied Health SciencesOrganizational Structure

• How human beings are distributed in an organization

• Where each person is competent in the particular field to

hold their positions

• To achieve organization goals and objectives

Top management

Middle management

Front line management

Levels of management

School of Nursing & Allied Health SciencesOrganizational Chart

MANAGING DIRECTOR

OTHER DIRECTORS

MANAGERS

SUPERVISORS/TEAM LEADERS

Operational WORKERS

accountability authority

Few words in organizational structures

• Tall structure

– Long chains of

command while

organisations

• Flat structure

– Few layers or levels of

hierarchy are

• The chain of command

– line of communication

and authority existing

within an organization

• Employees prefer

– The flat structure

– Faster and effective

communication

Levels of Hierarchy

Number of layers

within an organisation,

that is how many levels

exist between the chief

executive and a shop-

Operational employees

School of Nursing & Allied Health SciencesFeatures of a good OS

• Alignment with the organizational functional units

• Lean & Agile

– Leanness : More productive, avoid red tapes & bottle necks

– Agility : Agile, fast & Mobile

• Efficient & effective work process

– Minimizing cost & Reduction of wastage

– Reliable processes

– Measurable outcomes

• Efficient & effective Information flow

– Evidence based & Quick decision making

School of Nursing & Allied Health SciencesFeatures of a good OS

• Clear demarcation of authority

• Decision making authority should be at operational level

• Room for change

• Minimize the cost of the structure

• Relevant people should occupy key areas

• Span of control - ideal 7 or less

Manager A

Staff a Staff b Staff c

Manager B

Staff a Staff b Staff c Staff d

Staff e Staff f

Narrow span of control

Wide span of control

C. Delegation

What is Delegation?

• It is process

• By which the Managers,

– Assign tasks activities and responsibilities

– Transfer authority & accountability,

– Set up monitoring & control systems

• To subordinates

– with the intention of improve the organizational efficiency and

effectiveness.

5- Golden rules in Delegation

1. What to delegate ?

2. What not to delegate?

3. To whom delegate ?

4. How much to delegate ?

5. How to delegate?

1.What to Delegate

• Activities that are :

1. Repeated

2. Frequently

3. Takes more time

4. Causes least damage if

make a mistake

5. Subordinate more

equipped with

6. Enjoys frequently

7. Adds Varity

8. Relate to work

9. Improves skills

10.Needs minimum control

2.What not to Delegate

• Making policies

• Training

• Discipline

• Monitoring results

• External Communication work

• Upward delegation

3. Whom to Delegate

• Most experienced person

• One who has the best orientation of work

• Maintain the chain of command

• To a group than an individual

4. How much to delegate

• Full – responsibility

• Partial responsibility

5. How to Delegate

• Prior approval needed

• Identify the right person

• Specify the scope of activities

– Determine the tasks

– Specify the authority

– Set Parameters & guidelines

– Expected level of performance

– Set up control systems

• Provide resources

• Decide and inform

• Minimum interference

• Tolerate mistakes

• Feed back

• Minimum interference

3.Staffing

Human Resource management (HRM)

• “ Getting things done through and with

people to achieve organizational goals

and objectives .”

• Human resource management activities

School of Nursing & Allied Health SciencesScope of HRM

The Human Resource Management ActivitiesThe Human Resource Management Activities

Turnover of the staff • Work related issues• Personnel reasons • Social reasons• Economic reasons • Professional reasons • Shortage of nurses • Malaysia – 100,000 nurses needed • Nurse to patient ratio – 1: 200• Sri Lanka – 30,000 State / Private 8000??

Activity

Find out the different Nursing staff needs

1. For a bed –Ward, ICU, OT

2.Per patient visit – Clinic, OPD

3. Per population

4. Directing

DirectingDirecting

• Human resource management responsibilities

• Assigning responsibilities, authorities , accountability holding

Directing functions

I. Implement delegation

II. Supervision

III. Motivation

IV. Managing conflicts

V. Counseling

VI. Decision making

VII.Training & development

II. Superior Supervision

A Person : Who is always be there, at the workstation.

This is the best practice that should not be broken

No substitution for the supervisor

Myth : Super- Vision – “Seeing from above”

Who is a Supervisor ?

Who excel in upper 10% performance;

- Greater impact on your carrier - “Rise in the ladder”

Rather than;

- Doing middle 80% of the performance-

“Normal activities” every day

- Failing in : bottom 10% performance- “Free fall”

Who is the Superior Supervisor ?

School of Nursing & Allied Health SciencesHow to be in the top 10% of performance?

• “Be a front line batsman”……….Forward

• “Be up to date”………………… Awareness

• “Set priorities correct”…………. Focused

• “Have shorter span of control”…Few bites

• “Get away from Grey area”…….Black or white

School of Nursing & Allied Health SciencesBasic Truth ?

“ Ensuring planned results are achieved

those who report directly to the supervisor…

11 Habits to become a Superior Supervisor

1. Planning ahead

2. Delegating

3. Giving instructions

4. Developing team work

5. Continuous Improvement

6. Solving problems

7. Training staff

8. Motivating them

9. Counseling

10. Handling pressure

11. Give performance feed back

II. Motivation

Will be done later

Motivation Motivation

What is motivation?What is motivation?

Motivation is a process that occurs Motivation is a process that occurs internallyinternally to influence and to influence and direct direct our behaviorour behavior in order to in order to satisfy satisfy needs needs (Lussier,1999)(Lussier,1999)

III. Managing conflicts

Will be done in topic 06

School of Nursing & Allied Health SciencesConflict Resolution- the methods

1. Smoothening – calm things down

2. Avoidance – minor

3. Authoritative command – use rules & regulation

4. Altering attitudes – training

5. Compromise – collective bargaining

6. Conciliation – reunion

7. Third party mediation - Negotiation

IV. Counseling

Please read !!!!!

V. Decision making

Please read !!!!!

V. Training & Development

• “Increasing abilities of the employee to contribute to

organizational effectiveness and efficiency “

• Training – improving skills in the present job

• Development – prepare employee for promotion

Training & Development

School of Nursing & Allied Health SciencesTraining & Development

Training

• Mainly for new recruits

• Technical mechanical

operations / more operational /

Specific job related purpose

• Mainly Non managerial

• To improve current job

performance

• Short term

Development

• Existing employees

• Theoretical /conceptual ideas

• Managerial ,supervisory

• To upgrade to a next level

• Long term

1. Training needs analysis - TNA – Gap analysis

2. Developing a programme

3. Conduction the programme

4. Evaluation of the programme

5. Continuous improvement

The process of organizing training programmes

5.Controlling

ControllingControlling• Attempt to ensure that actual results Attempt to ensure that actual results

come as closely to plan result as come as closely to plan result as possible.possible.

Four (4) steps in controlling Four (4) steps in controlling responsibilitiesresponsibilities

Thank you !

c. Management theories

Management TheoriesManagement Theories

1.1. Scientific ManagementScientific Management

2.2. BureaucraticBureaucratic

3.3. Administrative PrinciplesAdministrative Principles

4.4. Organizational BehaviorOrganizational Behavior

1. Scientific Management1. Scientific Management

• Scientific • Productivity was the area of focus in this theory.• It can be achieved by preparing staffs with adequate

skills and knowledge, and using advanced equipments to emphasize efficiency.

• For example, in the ICU unit, all the nurses should be well-trained and cutting edge equipments should be used to provide maximum care for the patients.

2. Bureaucratic Theory2. Bureaucratic Theory

• Bureaucratic

• Weber believed efficiency is achieved through impersonal relations within a formal structure.

• Such as from matron-sister-staff nurse. Competence was the basis for hiring and promoting an employee.

• Decision was made in an orderly and rational way based on rules and regulations.

• The bureaucratic–organisation was a hierachy with clear superior–subordinate communication and relations. Based on positional authority, in which orders from the top such as matron and transmitted through the organisation via clear chain and command.

3. Administrative Theory3. Administrative Theory

• Administrative

• Focusing on general principles of management such as in a management process eg: planning, organising, directing, coordinating and controlling.

• Another aspect of this theory attributed by Barnard who is emphasised on the concept of the informal organisation.

• He believed the informal organisation consists of naturally forming social groups that can become strong and powerful contributors to an organisation.

• This theory also identified people as having free will and they actually choose to comply with orders they are given.

4. Organisational Behaviour4. Organisational Behaviour

• Orgnizational

• Focused on the effect individuals have on the success or failure of an organisation.

• The chief concerns of the human relations movement are individuals, group process, interpersonal relations, leadership and communication.

• Instead of concentrating on the organisation’s structure, nurse managers encourage staffs to develop their potential and help them meet their needs for recognition, accomplishment, and sense of belonging.

Thank you !

d. Motivational theories

Motivation ?

• Stimulus

• Incentive

• Inspiration

• Impulse

• Drive

• Enthusiasm

Motivation Motivation

What is motivation?What is motivation?

Motivation is a process that occurs Motivation is a process that occurs internallyinternally to influence and to influence and direct direct our behaviorour behavior in order to in order to satisfy satisfy needs needs (Lussier,1999)(Lussier,1999)

Definition of motivation

• “Motivation represents those psychological

processes that cause arousal, direction

and persistence of voluntary actions that

are goal directed”

Knowledge as the theoretical paradigm, the “what to do” and the “why”

Skills as the “how to do”

Desire as the motivation, the “want to do”

Steven Covey,1989

Motivation TheoriesMotivation Theories

• Hierachy of human needsHierachy of human needs

• Two-factor TheoryTwo-factor Theory

• Theory X and YTheory X and Y

• Theory ZTheory Z

Abraham Maslow

• People’s behaviors are guided by a sequence of needs

• Humans possess unique qualities that enable them to make independent choices which control of their future

Maslow’s Hierarchy of Needs

Description of the Needs TheoryDescription of the Needs Theory

Two factor theory - Herzberg’s Motivational and Hygiene Factors

• Motivational factors: – Motivates people by if present – Achievement, recognition, the work itself, responsibility,

advancement, and growth, which produce job satisfaction

• Hygiene factors:– Cause dissatisfaction if not present, but do not

motivate workers to do more. – Examples include larger salaries, more supervision, and a more

attractive work environments

• Theory X and YTheory X and Y

• Theory ZTheory Z

Please read …………………!Please read …………………!

What cause success or failure of work process

• More likely to succeed when managers influence with– expertise– work challenge

• More likely to fail when managers rely too heavily on– authority– money– penalty

How to motivate employees

Needs Skill Enhancement

Problem

Employees

Empowerment

Waiting

for Motivation

Low High

Level of Ability

Level of motivation

Improving Effectiveness - Covey’s 7 Habits

• Anyone can apply Covey’s 7 habits to improve effectiveness at work place

1. Be proactive ( Practical)

2. Begin with the end in mind

3. Put first things first

4. Think win/win

5. Seek first to understand, then to be understood

6. Synergize

7. Sharpen the saw

Thank you !

Topic 02

• LEARNING OUTCOMES• By the end of this topic, you should be able to:• 1. Describe different types of leadership styles;• 2. Discuss the motivation theories;• 3. Describe the role and responsibilities of a nurse as

team leader; and team member in ward or clinic.

1. Leadership

Management in NursingManagement in Nursing

• ““ManagersManagers are people who are people who do things right ( WAY)do things right ( WAY)

• leadersleaders are people who do the are people who do the right thingsright things” ” (Bennis & Nanus, 1985) (Bennis & Nanus, 1985)

• ““Management Management is is efficiencyefficiency in in climbing the ladder of climbing the ladder of success;success;

• leadershipleadership determinesdetermines whether the whether the ladder is leaning ladder is leaning against the right wall” against the right wall” (Stephen (Stephen Covey, 2005)Covey, 2005)

Leadership

• Leadership is the inspiration for desired responses and getting work done through others.

• Leaders focus on purpose and doing the right thing.• Future oriented• Challenged by change• Plan strategies to facilitate human potential.• Use their power to motivate people to act • Manage conflict.• Go to unknown territories

Leadership

• Inspirational and lead the way • Leaders have followers• Informal relationship • Leadership relies more on personality traits and people

skills.• Leadership can be developed by gaining experience,

having a mentor or attending classes.

EFFECTIVE LEADERSHIP IN

HEALTHCARE ORGANIZATIONS

LEARNING OBJECTIVES1. Define leadership.

2. Describe leadership approaches.

3. Discuss the most important leadership traits and skills as well as functions of effective leadership.

4. Determine sources of leaders’ power & importance of influence.

5. Describe the different leadership styles.

6. Explain leadership development.

Introduction:1. Effective leadership is essential if a health services

organization (HSO) is to provide high-quality care and

succeed financially.

2. All managers at all levels of the organization, who

depend on other people for efficient and effective

work performance, require leadership ability.

3. The quality of leadership is crucial to how work gets

Another important definition is that:

• Leaders are agents of change, persons

whose acts affect other people more

than other people’s acts affect them

Leadership Approach:

•Proactive approach take responsible initiatives to change situations and attitudes through people. This approach is the essence of modern leadership,

• Reactive approach where a leader responds only to events and instructions from outside.

EXERCISE (1)

• From your experience, try to describe a leader you worked with or had contact with; whom you consider a role model of a successful leader & why?

• What in your opinion are the main traits ,skills & behaviours of a successful leader?

Table1: Traits and skills found most successful leaders

Traits • Adaptable to situations• Alert to social environment• Ambitious and achievement-

oriented.• Assertive• Cooperative• Decisive • Dependable• Dominant(desire to influence others)• Energetic (high activity level)• Persistent• Self-confident• Tolerant of stress• Willing to assume responsibility

Skills• Clever(intelligent)• Conceptually skilled• Creative

• Diplomatic and tactful• Fluent in speaking• Knowledgeable about

group task• Organized

(administrative ability)

• Persuasive

• Socially skilled

Leader’s Power and Influence

• Influence is important to the leadership process because it is the means by which leaders “successfully persuade others to follow their advice, suggestion or order”.

• The essence of leadership is the ability to influence others.

• To have influence, however, one also must have power.

Power & Leadership

Behavior I Behavior II

Sources of Power:• 1.Legitimate Power :This is the power a leader

has as a result of his / her position in the organization.

• 2. Coercive Power : Is the power to punish or control.

• 3. Reward Power : Is the power of giving positive benefits or rewards whether financial or otherwise.

• 4. Expert Power : Influence that’s based on expertise,

special skills or knowledge.

• 5. Referent Power : Arises because of a person’s

personal traits or desirable resources, e.g. admiration

of another & a desire to be like that person, in this case

that person has referent power over you.Most effective leaders rely on several different forms of

power e.g. giving orders (legitimate), praising (reward), & disciplining (coercive).

• Also power must be used wisely to influence

people e.g. abuse of coercive power may lead to weakening or loss of referent power.

• Effective leaders understand the costs, risks, and benefits of using each kind of power and are able to recognize which to draw on in different situations and with different people.

Interpretation of leader decision-making authority

Use of authority by the manager Area of freedom

for subordinates

Manager “sells” decision.

Manager presents tentative decisions subject to change

Manager defines limits, asks group to make decisions.

Manager presents ideas and invites questions

Manager presents problem, gets suggestions, makes decisions

Manager makes decision and announces it

Manager permits subordinates to function within limits defined by superior.

AUTOCRATIC

(2) (3)

CONSULTATIVE

(4) (5)

PARTICIPATIVE

DEMOCRATIC

LAISSEZ-FAIRE

Autocratic:

– Leader makes decisions without reference to anyone else

– High degree of dependency on the leader– Can create de-motivation and alienation

of staff– May be valuable in some types of business where

decisions need to be made quickly and decisively

Democratic:

• Encourages decision making from different perspectives – leadership may be emphasised throughout the organisation

• Consultative: process of consultation before decisions are taken

• Persuasive: Leader takes decision and seeks to persuade others that the decision is correct

Democratic:

– May help motivation and involvement– Workers feel ownership of the firm and its

ideas– Improves the sharing of ideas

and experiences within the business– Can delay decision making

Laissez-Faire:– ‘Let it be’ – the leadership responsibilities

are shared by all– Can be very useful in businesses

where creative ideas are important– Can be highly motivational,

as people have control over their working life– Can make coordination and decision making

time-consuming and lacking in overall direction– Relies on good team work– Relies on good interpersonal relations

Paternalistic:

• Leader acts as a ‘father figure’

• Paternalistic leader makes decision but may consult

• Believes in the need to support staff

Developing leadership in Nursing practice

• Nurse leadership is vital. • Nurses depend on their leaders to set goals for

the future and the pace for achieving them. • The leader, not the manager inspires others to

work at their highest level. • The presence of strong Leadership sets the

tone for achievement in the work environment.

• Traditional View - Leader is in the position of authority, exerting command

control and using power over subordinates. Nurses as professional they

function as leaders when they influence others toward goal achievement.

• Formal Leadership - A person is in position of authority or in assigned role

within an organisation that connotes influence, such as Head Nurse or Nurse

Manager.

• Informal Leadership - A person is considered to have emerged as a leader

when she is accepted by others and is perceived to have influence.

Covey’s Eight Habits of the Effective Leader Adapted for

Nurses

Leadership Behaviour• In the 1950s, the study of leadership and leaders shifted from traits to behaviour. • Trait theories maintained that leaders are born ; Either you have it or you don’t. The behaviour theories believed that leaders are made!

• Behavior theory leader behaviour explained leadership effectiveness,

–Leadership could be taught– since behaviour can be learned – programs can be designed to develop effective leaders.

Leadership Development

Leadership development means the improvement and strengthening of abilities and effectiveness of both current and prospective leaders.

Functions to be developed for effective leadership ?

Table 2: Functions of Effective Leadership:

1. The provision of a vision that influences all who work in the organization.

2. Confidence in one’s vision and oneself.

3. Projecting / communicating the vision.

4. Initiating / guiding change.

5. Mobilizing commitment and support for change.

6. Resolving conflict.

7. Building of trust.

8. Building sustainability

• Developing others.

Transformational Leadership Competencies

1. Individual Consideration

2. Charisma

3. Intellectual Stimulation

Nurse as leader

Staff Nurse as Leader

Nurse manager as a leader

Tips for becoming a good leader

I suppose that leadership at one time meant muscle but today it means getting along with people.

… Indira Ghandi

I suppose that leadership at one time meant muscle but today it means getting along with people.

… Indira Ghandi

Think of This Statement Think of This Statement

When we look through the lens of each others When we look through the lens of each others weaknesses, we make others` strengths irrelevant weaknesses, we make others` strengths irrelevant and their weakness more evident.and their weakness more evident.

Activity 05

Debate 08 groups

Presentations Presentations • Learning to be a better manager is easier than be a better

leader? Group 01

• People just born to be a leaders and they cannot be be taught and learned? Group 02

• All Leaders will definitely get “burning out?” Group 03

• There is no one best way to lead? Group 04

• “ Autocratic leadership is ideal for hospitals “ Group 05• “ A nurse is an effective leader than doctors “ group 06

EXERCISE (2)• Debate

1. Group 01 & 02

2. Group 03 & 04

Topic 7 : Introduction to Law

Learning Outcomes

1. Define basic concepts and principles of law;

2. Describe the sources and types of law; and

3. Relate tort law with issues in nursing practice.

The Role of professional nursing has expanded rapidly within the past few years

• increased expertise– specialization– autonomy – accountability,– legal and an ethical perspectives. – This has forced new concerns among– nurses and a heightened awareness of the interaction of legal and ethical issues.– Areas of concern include legal issues– professional acts – regulations,– employment rules – ethical principles.

Introduction to Ethics

• 8.1 Standardisation of Professional Conduct • 8.1.1 Licensure • 8.1.2 Board of Nursing • 8.1.3 Contract of Employment• 8.2 What Kind of Law Apply to Nurses • 8.2.1 Intentional and Unintentional Tort • 8.3 Basic Ethical Concepts • 8.3.1 Ethical Theories • 8.3.2 Ethical Principles • 8.4 Ethical Dilemmas • 8.4.1 Ethical Decision Making Process

What is Law

• Humans ------ choice • Earliest notion of law - divine right. • A workable definition

– rules of human conduct– established and enforced by authority

– which prohibit extremes in behavior– so that one can live without fear for oneself or ones

property.

• Article 160 of the Federal Constitution provides a three-fold

• classification of the different types and sources of Malaysian Law

Sources of Law

1. Written Law (Statutory Law/Public Law)

• Federal Constitution which is the supreme law of the land and the Constitution of each State of the Federation.

• The acts are passed by Parliament and various State Assemblies.

• The subsidiary rules and regulations are made by Ministers and other persons by virtue of powers given to

them by Acts of Parliament of State enactments.

2. Common Law • A body of law developed from an accumulation

of judgments arising from• particular cases. • The body of case law that developed from

adjudication of kings and later of judges is known as Common Law.

3.Customs or Practices

• Customs or Practices deal with any custom or usage having the force of

• law in the Federation. Usage derived from personal laws of different

• communities e.g. adats of the Malays and the Hindu and Chinese

• customary laws.

Malaysian courts

Courts

• A court is a gathering, presiding over by a judge or other person invested with judicial power, which follows the rules of procedure prescribed for that court

• some cases assisted by a jury. The judge, or where there is a jury, the

• judge and jury, determines such matters as: Whether certain facts have been established.

• Where required, the legal obligations and rights of a party or parties.• The punishment appropriate for criminal or other offences.

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NLP Programming Tutorial 7 - Topic Models

About the Tutorial - · PDF fileGenetic Algorithms i About the Tutorial This tutorial covers the topic of Genetic Algorithms. From this tutorial, you will be able to understand the

Engaging Speaking Tasks - UECA€¦ · managing the tutorial The task • choose partner / topic • teacher approves topic / schedules date • research topic • prepare PowerPoint

Topic: InDesign Tabs Character Styles · 2014. 1. 25. · Topic: InDesign Tabs Character Styles 1 Introduction to Graphic Skills Gregory ckler Saving Time in InDesign. In this tutorial

Tutorial: Android OData Application Development with REST ...infocenter.sybase.com/help/topic/com.sybase.infocenter.dc01975.02… · Creating the Android Project ... Tutorial: Android

School of Education · Module Lecture Topic Tutorial Topic 1 (24 hours eq. lecture/ tutorial time) On-line assessment module • Introduction to the concept and principles of effective

Ms 2010 tutorial topic 3 saving and exiting a document

Tutorial Unit 1 Topic 4

Ms 2010 tutorial topic 6 adding page numbers

Echoview Tutorial: Introduction to Multibeam Target Data … · 2020-03-26 · Echoview Tutorial: Introduction to Multibeam Target Detection Page 6 of 46 Topic 1: Multibeam target

Topic 1 Topic 1 Topic 1 Topic 1 Topic 1: Chemistry and Matter Table of Contents Basic Concepts Additional Concepts

Ms 2010 tutorial topic 5 setting line spacing

Ms 2010 tutorial topic 8 inserting a header_footer

Topic 1: Tropical cyclone structure and structure change Special Focus Topic 1a: Tutorial on the use of satellite data to define TC structure Chair: Christopher

Tutorial Unit 1 Topic 2

Tutorial on Topic Modelling from messages on the Internet

TOPIC 1 Without Tutorial

Topic: Working with CulinarE-Companion™ Recipes · CulinarE-CompanionTM, Version 4.2 TUTORIAL SERIES Topic: Working with CulinarE-Companion™ Recipes 1. Can I search for a recipe

Topic 1 Topic 1 Elements and Compounds. Topic 1 Topic 1 Pure substance or a mixture?

LPI exam 301 prep, Topic 301: Concepts, architecture, and design · 2010-01-15 · LPI exam 301 topic developerWorks tutorial Tutorial summary Topic 301 LPI exam 301 prep: ... •