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SHERWOOD COLLEGE OF MANAGEMENT
Study of wholesale medicine market for financing
opportunities by SBI at Lucknow
Internship report submitted to SBI in completion of requirement of summer
internship at State bank of India
Submitted by: - Reporting officer:-
KUMUD KHARE MR. AWADESHKUMAR MISHRA
MRIDULA SINGH
14th
june2013 to 14thaug2013
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DECLARATION
We the undersigned KUMUD KHARE & MRIDULA SINGH , students of MBA
(Wholesale medicine Market for financing Opportunities by SBI at
Lucknow) Semester-II I , hereby declare that the project work presented in
this report is our original work. This work has not been previously
submitted to any other university for any other examination.
Thanking you
Date: 01Aug 2013
Place: LUCKNOW
----------------------
(KUMUD KHARE)
(MRIDULA SINGH)
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ACKNOWLEDGEMENT
At outset, we would like to thank the institutions for having provided us with an
opportunity to carry out a project of this magnitude that helped me satisfy my curiosity
as far as my area of interest was concerned.
The essence of this project, i.e. its contents have been compiled with help of varied
sources of secondary database, but we would specially like to acknowledge the support,
suggestions and feedback received from my Project Guide-MR AWADESH KUMAR
MISHRA.
Kumud khare
Mridula Singh
Thanking you
MBA
(2012-14)
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TABLE OF CONTENTS
S.NO TITLE
1. AKNOWLEDGEMENT
2. LIST OF CHARTS
3. INTRODUCTION
Brief profile of student Brief profile of project mentor Brief profile of organization Nature of project Brief objectives/responsibilities assigned by the project mentor
4. FRAMEWORK OF STUDY
Theoretical framework Specific objectives of the product Scope of study Limitation of study Period of study
5. METHODOLOGY AND ANALYSIS
MethodologyAnalysisObservationAnalysisConclusionRecommendations
6. BIBLOGRAPHY
7. ANNEXURE
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LIST OF CHARTS
1. Charts related to :- INCOME ,REVENUE & ASSETS
REVENUE BY DIVISION
59.73%19.83%
6.21%
6.47%1.79%5.97%
Reserve Bank of IndiaNon-residents (FIIs, OCBs, NRIs)Banks, FIs including insurance companiesMutual funds/UTIDomestic companies/private corporate bodies/trustsResident individuals
Division A16%
Division B24%Division C
37%
DivisionD
23%
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ASSETS
STOCK PERFORMANCE
Share52%
loan
12%
AIME29%
ROW7%
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INTRODUCTION
PROFILE OF STUDENT PROFILE OF PROJECT MENTOR PROFILE OF ORGANIZATION NATURE OF PROJECT OBJECTIVES/RESPONSIBILITIES ASSIGNED
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INTRODUCTION
PROFILE OF STUDENTName-KUMUD KHARE
MRIDULA SINGH
Email id-khare.kumud005@gmail.com
Mridulasingh98@gmail.com
Mobile no- 9839957506
9919655388
Currently pursuing MBA from SHERWOOD COLLEGE OF MANAGEMENT, LUCKNOW
OBJECTIVE: -To work in a challenging environment in an organization with good prospects that will
help me in enhancing my skills along with the growth of the organization
mailto:khare.kumud005@gmail.commailto:khare.kumud005@gmail.commailto:khare.kumud005@gmail.commailto:Mridulasingh98@gmail.commailto:Mridulasingh98@gmail.commailto:Mridulasingh98@gmail.commailto:khare.kumud005@gmail.com7/29/2019 Sbi Project of Hr
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PROFILE OF PROJECT MENTOR
Name: MR AWADESH KUMAR MISHRA
Designation: CHIEF MANAGER
SME CCC, HALWASIYA MAIN BRANCH HAZRATGANJ
LUCKNOW
PROFILE OF AN ORGANIZATIONSTATE BANK OF INDIA is a multinational banking and financial services company based in India.
It is a
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Government-owned Corporation with its headquarters in Mumbai, Maharashtra as of December
2012, it had assets of US$ 501 billion and 20,193 branches, including 157 foreign offices, making
it
The largest banking and financial services company in India by assets
The bank traces its ancestry to British India, through the Imperial Bank of India, to the
Founding in 1806 of the bank of Calcutta, making it the oldest commercial bank in the Indian
Subcontinent. Bank of Madras merged into the other two presidency banks- Bank of Calcutta
and
Bank of Bombay. To form Imperial Bank of India, which is turn became a state bank of India.
Government of India nationalized the State Bank of India in 1955, with Reserve Bank of Indiataking
A 60% stake, and renamed it the State Bank of India. In 2008, the government took over the
stake
Held by the Reserve Bank of India.
SBI provides a range of banking products through its network of branches in India and
Overseas, including products aimed at non-residents Indians. SBI has 14 regional huts and 57
zonal
Offices that is located at important cities throughout the country.
In addition to banking the company, through its various subsidiaries, provides a range
of
Financial services, which include life insurance, merchant banking, custodial services, general
Insurance (non-life insurance) and primary dealership in the money market. Its segment include
Treasury, which includes investment portfolio and trading in foreign exchange contracts and
Derivative contracts, corporate/wholesale banking, which comprises lending activities of
Corporate
Accounts Group and Stressed Assets Management Group, Retail Banking which comprises of
Branches in National Banking Group, includes personal banking activities, including lending to
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Corporate customer and other Banking business
MANAGEMENT
The State Bank of India has 15 Members on its Board of Directors, who are responsible for the
management of the banks business. The board in addition to monitoring corporate
performance also carries out functions such as approving the business plan, reviewing and
approving the annual budgets and borrowing limits and fixing exposure limits. MR. PRATIP
CHAUDHRI is the Chairman of the Bank.
No. Name DesignationUnder Section of
SBI Act 1955
1 Shri Pratip Chaudhri Chairman 19 (a)
2Shri Hemant G.
Contractor
Managing Director19 (b)
3 Shri Diwakar Gupta Managing Director 19 (b)
4 Shri A. Krishna Kumar Managing Director 19 (b)
5 Shri S.Vishvanathan Managing Director 19 (b)
6 Shri S. Venkatachalam Director 19 (c)
7 Shri D. Sundaram Director 19 (c)
8Shri Parthasarathy
IyengarDirector 19 (c)
9 Shri Thomas Mathew Director 19 (c)
10Shri Jyoti Bhushan
Mohapatra
Workmen Employee
Director19 (ca)
11 Shri S.K. MukherjeeOfficer Employee
Director19 (cb)
12 Dr. Rajiv Kumar Director 19 (d)
13 Shri Deepak Amin Director 19 (d)
14Shri HarichandraBahadur Singh
Director 19 (d)
15 Shri Rajiv Takru Director 19 (e)
16 Dr. Urjit R. Patel Director 19
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EVOLUTION OF STATE BANK OF INDIA
The origin of the STATE BANK OF INDIA goes back to the first decade of the nineteenth
century with the establishment of the State bank India in Calcutta on 2 June 1806. Three years
later the state bank of India received its charter and was re-designed as the state bank of Bengal
(2 January 1809). A unique institution, it was the first joint-stock state bank of India of British
India sponsored by the Government of Bengal. The state bank of Bombay (15 April 1840) and
state bank of Madras (1 July 1843) followed the state bank of Bengal. These three banks
remained at the apex of modern banking in India till their amalgamation as the Imperial bank on
27 January 1921.
Primarily Anglo-Indian creations, the three presidency banks came into existence
either as a result of the compulsions of imperial bank or by the felt needs of local European
commerce and were not imposed from outside in an arbitrary manner to modernize India's
economy. Their evolution was, however, shaped by ideas culled from similar developments in
Europe and England, and was influenced by changes occurring in the structure of both the local
trading environment and those in the relations of the Indian economy to the economy of Europe
and the global economic framework
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BANK OF BENGAL, H.O
ESTABLISHMENT
The establishment of the state bank of Bengal marked the advent of limited liability, joint-stock
banking in India. So was the associated innovation in banking, viz. the decision to allow the State
Bank of Bengal to issue notes, which would be accepted for payment of public revenues within a
restricted geographical area. This right of note issue was very valuable not only for the State Bank
of Bengal but also its two siblings, the Banks of Bombay and Madras. It meant an accretion to the
capital of the banks, a capital on which the proprietors did not have to pay any interest. The
concept of deposit banking was also an innovation because the practice of accepting money for
safekeeping (and in some cases, even investment on behalf of the clients) by the indigenous
bankers had not spread as a general habit in most parts of India. But, for a long time, and
especially up to the time that the three presidency banks had a right of note issue, State Bank of
India notes and government balances made up the bulk of the invertible resources of the banks.
The three banks were governed by royal charters, which were revised from time to time.
Each charter provided for a share capital, four-fifth of which were privately subscribed and the
rest owned by the provincial government. The members of the board of directors, which
managed the affairs of each bank, were mostly proprietary directors representing the large
European managing agency houses in India. The rest were government nominees, invariably civil
servants, one of whom was elected as the president of the board.
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Group Photograph of Central Board (1921)
OLD BANK OF BENGAL
MAJOR CHANGE IN THE CONDITIONS
A major change in the conditions of operation of the Banks of Bengal, Bombay and
Madras occurred after 1860. With the passing of the Paper state bank of India Act of 1861, the
right of note issue of the presidency banks was abolished and the Government of India assumed
from 1 March 1862 the sole power of issuing paper state bank of India within British India. The
task of management and circulation of the new state bank of India notes was conferred on the
presidency banks and the Government undertook to transfer the Treasury balances to the banks at
places where the banks would open branches. None of the three banks had tilled then any branches
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(except the sole attempt and that to a short-lived one by the state bank of Bengal at Mirzapur (in
1839) although the charters had given them such authority. But as soon as the three presidency
bands were assured of the free use of government Treasury balances at places where they would
open branches, they embarked on branch expansion at a rapid pace. By 1876, the branches,
agencies and sub agencies of the three presidency banks covered most of the major parts and many
of the inland trade centers in India. While state bank of Bengal had eighteen branches including its
head office, seasonal branches and sub agencies, the Banks of Bombay and Madras had fifteen
each.
IMPERIAL BANK
The Imperial Bank of India during the three and a half decades of its existence recorded an
impressive growth in terms of offices, reserves, deposits, investments and advances, the
increases in some cases amounting to more than six-fold. The advances, the increases in some
cases amounting to more than six-fold. The State Bank of India status and security inherited from
its forerunners no doubt provided a firm and durable platform. But the lofty traditions of banking
which the Imperial Bank of India consistently maintained and the high standard of integrity it
observed in its operations inspired confidence in its depositors that no other State Bank in India
could perhaps then equal.
. Stamp of Imperial bank of India
http://www.statebankofindia.com/viewsection.jsp?lang=0&id=0,11,86http://www.statebankofindia.com/viewsection.jsp?lang=0&id=0,11,867/29/2019 Sbi Project of Hr
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DIFFERENT PRODUCTS OF SBI
DEPOSIT:-
Saving account, fixed deposit, security deposits, recurring deposit, tax-saver fixed deposit,
Advantage woman savings account, rural savings account, peoples savings account, freedom
Savings Account, tax saver fixed deposit, salary account, and rural savings account
LOANS:-
Home loans, loan against property, personal loans, car loan, loans against securities, two
wheeler,
Pre-approved loans, farmer finance, business installment loans, and flexi cash.
DIFFERENT CARDS&CREDIT CARDS:-
Consumer Cards, SBI International cards, life plus senior citizens, SBI Gold Cards, Travel card, SBI
Gold Master Cards, Debit Cards, Your City Your Cards, Commercial Cards, corporate cards,
Partnership cards, purchase card, SBI employee cards, distribution cards, business cards, SBI
Advantage card.
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NATURE OF THE PROJECT
The project is based on EXPLORATORY RESEARCH DESIGN. It helps in providing a sharper focus
on
The situation and clear definition of the problem at hand. It emphasizes a discovery of ideas and
Possible inside that help in identifying areas of further study. The project provides an
opportunity to
Study customer satisfaction and play a leading role in the expanding wholesale medicine market
Lucknow.
AREA OF OPERATION: Aminabad, Gautama budhmarg, Latouche road, Kaiser Bag, Lalbag,
Medical College Chowk
Above the areas being covered. A feedback form is being filled by the customers which provides
information like-
Name of the unit/firm Date of establishment Type of business/industry Address of unit/firm Unit on rent/lease/owner shop Mobile no.
Telephone no.
E-mail ID
Banking with Credit facility availed If yes, name of the bank Type of credit facility Amount of loan availed If no, type of credit facility required Willing to take loan from SBI Amount of loan required Impression about SBI
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The feedback form filled by customers provides us information about the wholesale medicine
market in Lucknow and also includes recommendation and suggestion regarding the same.
OBJECTIVE OF THE STUDYTo retain the Banks Position as the Premier Indian Whole Sale Medicine Market at Lucknow
Services Group, with world class standards and significant Global business, committed to
excellence in customer, shareholder and employee satisfaction and to play a leading role in the
expanding and diversifying Whole Sale Medicine Market at Lucknow services sector while
continuing emphasis, on its development banking role.
RESPONSIBILITIES ASSIGNED BY THE PROJECT MENTOR
Our project mentor gives us the responsibility to take the surveys of wholesale medicine market
Which are in various areas in Lucknow
To know the nature of the market for acquiring financial services. To enumerate the various players in the market To enumerate the various reasons for customers opting SBI facilities To find out the awareness/knowledge level of customers on the concept by the STATE
BANK OF INDIA
NEED OF THE STUDY
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As the banking sector is the fastest growing sectors in current Business World. So it is necessary
to have In-depth Knowledge of BANK Products provided by them. And to check Segment Wise
Penetration and use of Direct Banking Channels.
THEORETICAL STUDY
MAJOR COMPETITOR
State bank of India at Lucknow has been facing great rivalry and major competition with
other public sector banks and some of private commercial banks. State bank of India has
many banks as art rival. Some of its art rival.
List of major competitors of SBI
I. ICICI Bank
II. Bank of Baroda
III. Canara Bank
IV. Punjab National Bank
V. Union bank of India
VI. Central bank of India
VII. HDFC Bank
VIII. Oriental bank of Commerce.
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Here especially some of the public sector and private sector banks are giving hardcore
competition to the state bank of India. So let us have some of the best banks which is also
mentioned above and mentioned below in detail.
ICICI BANK
ICICI bank at Lucknow stands for Industrial Credit and Investment Corporation of India.
This ICICI bank at Lucknow is one of the heavy weight banks of private sector of India.
It is providing the core competition to the state bank of India at Lucknow of India.
Especially in lending money, Investment.
But in profit making state bank of India is standing ahead. And when and where social
responsibility of concern state bank of India is heading high than any other banks in India
HDFC BANK
HDFC bank stands for Housing Development Financing Corporation ltd. This is also one
of the leading banks of India in private sector. This bank is also providing hardcore
competition to all the banks as well as state bank of India
But we mention earlier that state bank of India is ahead in banking India. So HDFC has to
work hard to reach at the milestone achieved by state bank of India.
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Bank OF BARODA
Bank of Baroda is also one of the leading public sector banks in India.. This PSU is also
providing the tough competition to all other banks in India. The BOB at lucknow is very
renowned banks of India today. It is very changed and very professionally working public
sector banks
BOB has got professional in recent time so. It has to work very hard to achieve position
and reputation which are achieved by State bank of India.
Human resource
(1) Learning & Development
State bank of India at lucknow has taken up several key initiatives to motivate and retain
its manpower. In order to channelize the energy created by the Parivartan campaign, the
State bank of India at Lucknow has launched a Landmark exercise for creation of the new
Vision Mission & Values statement which will be in place shortly. Young officers are
being encouraged to take-up management education by way of sponsorship tie-up with
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the S. P. Jain Institute of Management. 50 officers have been enrolled in the programmed
on a trial basis.SBI at lucknow is strong in the areas of training & development through 4
apex level training colleges and 45 learning centres across the country. e -learning
project has been launched to enable anywhere, anytime learning.
(2) HRMS
For leveraging technology in employee management area, the state bank of India has
started automation of its HR processes through SAP-ERP-HRMS software. Once fully
implemented, it will not only create a central repository of all employees data but also
will make available a variety of services, like online request submission and viewing of
individual data etc. to all the employees across the State Bank of India group on an online
real time basis. HRMS will bring efficiency in HR operations and help the Management
in making employee related decisions faster. Pensioners of SBI, IBI and Associate Banks
will also form a part of this initiative and their pension will be processed through HRMS.
(3) Personnel Management
State bank of India has launched Performance Linked Incentive Scheme for the Branch
managers/AGMs(Region)/ DGMs(Module) and Team Incentive Scheme for the staff
members of the Branch. The incentive scheme was launched with the aim of enthusing
and motivating the staff members of the Branch so that the state bank of India is placed in
a position to face the competition unleashed due to liberalization of economy and
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maintain its lead over others. The scheme has been successful in enthusing the staff and
garnering Business for the Bank.
(4) Employees Share Purchase Scheme (SBI ESPS-2008)
State bank of India also launched Employees Share Purchase Scheme along with the
Rights issue with the Objective of providing incentive to Eligible Employees, to stimulate
their efforts towards the continued success of state bank of India and to provide a Means
to attract, reward and retain talent in the Bank, to reward eligible employees as also to
encourage equity ownership by them. The price was fixed at Rs.1590/- (the face value of
1 share is Rs.10/-) per equity share. The Scheme Opened on 28.03.2008 and closed on
30.04.2008.
(5) Industrial Relations
A number of HR initiatives such a payment of Performance linked incentives tostaff, rationalization of promotion policies and improvement in various staff loan
schemes were taken up during the year. Such initiatives have helped in increasing the
motivation level of staff significantly.
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To meet requirement of staff for an ongoing branch expansion programme,separate recruitment exercises were undertaken to recruit clerical staff for metro/urban
centers, rural/semi urban centers and also for Marketing. This also helped in reducing the
age profile of staff and posting of younger staff at the front line.
The process of consultation and discussion with both the staff and officersfederations continued during the year.
The industrial relations climate of state bank of india remained cordial during theyear.
(6) Staff Strength
State bank of India had a total strength of 1, 79,205 on the 31st March, 2008. Of this,
32.23% are officers, 42.87% clerical staff and the remaining 24.90% were sub-staff.
(7) Implementation of Persons with disabilities (PWD) Act 1995
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Our State Bank of India provides reservation to persons with disabilities (PWDs) as per
the guidelines of the Government of India and section 33 of the PWD Act 1995. The total
number of persons with disabilities who were employed as on 31.03.2008 was as follows:
(8) Representation of Scheduled Castes and Scheduled Tribes
As on the 31st March, 2008, 34802 (19.42%) of the Banks total staff strength, belonged
to Scheduled Caste and 11460 (6.30%) belonged to Scheduled Tribes. In order to
effectively redress the grievances of the SC/ST employees, Liaison Officers have been
designated at all administrative offices of the Bank. Senior officials of the State bank of
India hold regular meetings at periodic intervals with the representatives of SC/ST
Welfare Federation and SC/ST Welfare Association at Corporate Centre, LHOs and
Zonal Offices. The state bank of India conducts workshops on reservation policy for
SCs/STs/OBCs. So also, pre recruitment and pre-promotion training programmes are
conducted by the State bank of India at Lucknow to enable SC/ST candidates to achieve
the prescribed standards to effectively compete with other candidates.
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FINANCIAL PERFORMANCE OF SBI
Agenda
Highlights
Income
Revenue
Balance Sheet
Assets
Stock Performance
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Highlights
(in millions) 2010 2011
Net revenues $x,xxx $x,xxx
Net income xxx xxx
Earnings per share xxx xxx
Return on net revenues xx% xx%
Cash and s/t investments Xxx xxx
Total Assets $xxx $xxx
Stockholders equity xxxx xxxx
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Income
Net Net Earning
Revenues Income Share
$2,759
$3,753
$4,649
*09 *10 *11
$708
$953
$1,146
*09 *10 *11
$1.21
$1.57
$1.88
*09 *10 *11
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Revenue by Division
Division A16%
Division B24%Division C37%
Division D23%
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Balance Sheet
1999 2000
Assets
Cash and short-term investments Accounts receivable Inventories Other
$x,xxx
xxx
xxx
xxx
$x,xxx
xxx
xxx
xxx
Total Assets $x,xxx $x,xxx
Liabilities
Accounts payable Accrued compensation Income taxes payable Other
$x,xxx
xxx
xxx
xxx
$x,xxx
xxx
xxx
xxx
Total Liabilities $x,xxx $x,xxx
Shareholders Equity $x,xxx $x,xxx
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Assets
Share52%
loan12%
AIME29%
ROW7%
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Stock Performance
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SWOT ANALYSIS
S Strength W Weakness O Opportunity T Threat Strength Years of Experience..Century
Experienced Employee
Large Network Huge Whole Sale Medicine Market for Financing Opportunities by SBI
at Lucknow Network
Government Support Safety and Security of Money Transparency in Charges Large income from Loan interest Less interest rate of loan with low charges
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Weakness Lack of Young Employee Rigid work culture Physical environment & Ambience Excessive Documentation Bureaucracy Less knowledgeable employee Less control on employee Poor technology Poor recovery system
Opportunity Constant fear in the minds of customers towards private bank. Even expanding rural, urban & International Market. Fraud and cheating with customer from private banking. Dissatisfy from private banking. So much hidden charges of private banks.
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Threats Shifting customers preference towards private banks. Private Whole Sale Medicine Market at Lucknow providing more
facilities at lower charges.
Quick Dynamic employees and greater technological product.Young stare are attract towards state bank of India because of speedy and upgrade
technology
LIMITATION OF STUDYAs we are short of time having only 6-8 weeks for the summer training so we
cant do a deep study.
less number of feedbacks is the limitation of this study
PERIOD OF STUDY
14TH
JUNE TO 14TH
AUGUST
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SUGGESTION
Proper Co Ordination and Communication between state bank of India andCustomer
Time to time follow up to customer and their Guarantors Properly check all the documents Proper Valuation of their Assets Strict to recovery Steps When first installment will be due at that time state bank of India have to inform
to customer regarding his due installment
Whole Terms and Condition explain to customer at the time of sanction the loan Advance reminder for repayment to customer Give target to recover the debt amount. Provide Commission as a motivation to employee who put there effort for
reduce the NPAs.
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CONCLUSION
We are happy to getting opportunity to part of State bank of India at Lucknow and also get
opportunity to tackle the NPAs Account.
During Our Summer Training we meet 150 clients of state bank of India and get their opinion
their problems. So, According to that duration we would like to conclude that, Account become
NPAs in many way sometimes, Sometimes technical problem, Sometimes personal problem but
these all problem will be solved by few precautions which earlier we mentioned. In any state
bank of India institution, NPAs are inevitable in the loan portfolio. But efforts should be made
to maintain a reasonable level of NPAs. Keeping in mind the RBI plan to introduce the concept
of One quarter for identification of NPAs by 2004, it is a high time to go in for recovery drive
on a war-footing. While doing so, prevention of NPAs should not be forgotten. These are the
major challenges before banks which have gone in for VRS. But sincerity and hard work along
with professional approach on the part of SBI management may help in the fulfillment of
challenges. Towards this end, banks have to go long way.
If the nationalized commercial banks desire to stand in competition with the private sector
banks and the foreign banks, they should over a period of time, be in a position to bring down
NPAs to manageable proportion. Moreover, the government should take measures to facilitate
the efforts of the banks in the recovery of the loans which currently taken inordinately long
time. If willful defaulters to delay the repayment of the loan use the BIFR proceedings the
relevant legal provision should be appropriately amended. The fact that the NPAs are gradually
going down generates hope about the future of the banks, though we should keep in mind
another simple fact that in absolute amount, this has not happened.
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BIBLOGRAPHY
Web Sites:-
www.SBI.co.in (Date-30/7/13) www.rbi.org.in (Date - 1/8/13) www.google.com (Date - 1/8/13)Book:-
NGB Business bulletin (Date-10/8/13) Marketing management by Philip kotlerMagazine& Journals
Tata McGraw Hill (Date- 6/8/13)(Accounting &Whole Sale Medicine Market for Financing Opportunities by SBI
at Lucknow
http://www.sbi.co.in/http://www.sbi.co.in/http://www.rbi.org.in/http://www.rbi.org.in/http://www.google.com/http://www.google.com/http://www.google.com/http://www.rbi.org.in/http://www.sbi.co.in/7/29/2019 Sbi Project of Hr
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ANNEXURE
Name of the unit/firm
Date of establishment
Type of Business/Industry
Address of the unit/firm
Unit on rent/lease/owner shop
Mobile no.
Telephone no.
Email id
Banking with
Credit facility availed Y/N
If yes, name of the Bank
Type of credit facility Cash Credit/Term Loan
Amount of loan availed
If no, type of credit facility required Fund Based : Cash Credit/ Term Loan
Non Fund Based : LC/BG
Willing to take loan from SBI
Amount of Loan required
Impression about SBI Excellent/Good/Average/Below Average
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