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8/6/2019 Sample Lists of Training Module
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SAMPLE LIST OF TRAINING MODULES
1. PUBLIC SPEAKING & PRESENTATION SKILLS PROGRAM
OBJECTIVES
Master the skills and strategies of effective public speaking
Plan, prepare, and deliver effective business presentations professionally
Speak confidently without stage fright before groups of audience with
enthusiasm.
Build self-confidence, overcome shyness, and manage presentation-
nervousness.
Create instant rapport with any audience and build audience interest.
Develop effective non-verbal skills (body language) to enhance their
presentations.
Plan, prepare and deliver impactful, dynamic and effective presentations that
get
results.
Customise and professionally deliver presentations that wins the confidence of
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Select, create and integrate visual aids effectively to maximise the outcomes of
their professional business presentations.
CONTENTS
Public Speaking and Presentation Skills
Need for effective public speaking and presentation skills
Dynamics of successful public speaking
Successful presentation dimensions
Common challenges in public speaking
Audience-focused business presentations
Effective Presentation Competencies
Why presentation skills?
Effective and professional presentations
Effective presentation model
3 Elements of a perfect presentation
Power Presentation Dynamics
Positive presentation affirmations
Enhancing confidence and enthusiasm
Visualising presentation success
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Analysing Presentation Requirements
Presentations purpose
Needs and agendas
Audience profile
Venue and Time requirements
Presentation requirements and agenda
Developing Presentation Objectives / Outlines
Clarifying agendas
Defining and Mastering subject
Researching and Focusing
Organisations and Structure
Audience analysis
Audience profile (background, knowledge, values)
Gaining rapport with audience
Powerful Presentations Principle
Useful assumptions when presenting
The Information processing system
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Understanding your Senses
Understanding your sensory acuity
Impacting the audiences senses
The Visual system (Image, stance, facial expressions, gestures, movement,
rapport, anchoring, visual aids, environment)
The Auditory system (Listening, voice control, sound & noises, words, phrases
& sentences, rapport, anchoring, presentation aids, environment)
The Kinaesthetic system (Movements, Touch, Anchoring, Rapport,
Environment)
Impactful Audio-Visual-Aids (AVA)
Selecting AVAs
Creating AVAs
Integrating AVAs effectively
Managing Question & Answer Time Effectively
Anticipatory Q & A
Dealing with hostile questions
Reframing principle
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Duration: 3 days
Participants: All Levels @ 20 pax per session max.
2. STRATEGIC MANAGEMENT WORKSHOP
OBJECTIVES
To assess and diagnose organizational strengths and weaknesses in an attempt to
develop a distinctive competencies
To be able to set organization above and apart from it competitors.
To be able to take a rational approach to strategic management from planning to
problem solving & decision making.
To be able to develop a strong organization with effective action plan as
required.
To prepare organization to the greatest height with more confident and zest.
CONTENTS
Part I Understand The Need To Change
Review on the organizational current Vision and Mission
Organization Internal Analysis The Past & Present Performance
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Part II Problems Identification: Brainstorming Session
Part III Problems Analysis The SWOT Analysis
Part IV Presentation on SWOT Analysis
Part V Decision Making & Developing Action Plan
Setting up Task Force SWOT Committee
Duration: 3 days
Participants: Managerial & Executives Level @ 30 pax max.
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3. EFFECTIVE LEADERSHIP PROGRAM (EXCLUSIVE)
Based on Management by Love: A Holistic Approach for Effective Management of
Relationship in Inspiring and Motivating Employees Towards Achieving
Organizational Vision The Leadership Perspective
OBJECTIVES
Understand the dynamics of effective, charismatic and excellent leadership.
Demonstrate excellent leadership qualities and be able to lead and influence
peers, and co-workers to met the departmental and organizational goals.
Identify various leadership styles and select the most appropriate styles based on
workplace situations.
Understand the essentials of successful team building and team leading at
workplace.
Master the basics of resolving conflicts, problems solving, coaching and
counseling.
CONTENTS
Module 1 : Leadership Dynamics & Styles
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Effective leadership dynamics
Ingredient and qualities of charismatic leaders
The leadership challenge
Situational leadership
Autocratic leadership
Democratic leadership
Empowering leadership
Facilitating leadership
Module 2 : Paradigm changes in leadership
From driving to leading styles
From pushing to pulling styles
Effective delegation and leading
Effective empowerment and leading
Interpersonal. Informational and decisional roles
Module 3 : Maximising leadership competencies
Building up confidence
Time management mastery
Planning skills mastery
Influencing and persuasion mastery
Effective human relations mastery
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Effective motivation mastery
Effective coaching and counseling mastery
Module 4 : Leadership and Team Building
Team building dimensions at workplace
Building synergistic and cohesive work teams
Building winning teams
Enhancing team creativity and productivity
Resolving team conflicts and problem solving
Module 5 : New Paradigm of Leadership & Management
The Purpose of Business
Managing a Business
Management Means Relationship
Managing Vs. Leading
Unfavorable Attributes of Todays Managers
The Management Value Orientation
Love, Business, and Leadership
Understanding the Corporate Vision, Mission, and Core Values
The Management by Love Theory
The General Theory and Overview of Love
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The Maslow Hierarchy of Human Needs
The Basic Principles Underlying Management by Love
The CARESSESApproach: How to Make Your Employees to Fall in Love
with You!
Group Discussion & Presentation
Duration: 3 days
Participants: Managerial & Executives Level @ 30pax max.
4. TRAIN THE TRAINERS PROGRAM
OBJECTIVES
Identify the roles and responsibility of an effective trainer.
Understand the step by step process of an effective training.
Identify the dos and donts during the training delivery.
Understand how to optimize the whole training process toward achieving
organizational objectives.
Building quality trainers in developing participants for excellent.
CONTENTS
Introduction: Welcome to the World of Training!
The 3D Trainer Grid
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Understand the Principle of Learning Theory
Effective Learning Environment
Pre-Training: Preparing to Train
The 5 Ws Questions to Ask
The 14 Vital Steps Structured Training
Understand Participants Profile & Background
Preparation of Training Needs Analysis (TNA)
During Training: Training Delivery
Preparing to Teach Names & Faces, Icebreakers
Communication & Your Voice
Mannerism, Grooming, and Your Image The Dos & Donts
Understand Effective Training Approach / Facilitating Skills
Types of Body Language The P.E.O.P.L.E
Using Various Training Techniques / Methods
Audio Visual Support
Seating Arrangement
Post-Training: What to Do
Participants Assessment & Report
Consultants Assessment & Report
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Training Post Mortem / Follow-up Session
Participants Action Plan
Duration: 2 days
Participants: Existing In-House Trainers & Those Who Are Interested In
Becoming Trainers @ 20 pax max.
5. TEAMBUILDING MANAGEMENT BY LOVE PROGRAM (EXCLUSIVE)
OBJECTIVES
To develop organizational culture with shared values towards organizational
vision
To reinforce the key principles in creating and developing high self-esteem
individuals as well as high performance teams with greater responsibility
To recognize leadership skills and increase the ability to resolve team problems
To develop high performing teams in preparing the organization for competitive
business environment in the future with added confident and zest
To enhance individual self confidence and self esteem with high skills and
competencies to face work challenges and to be accountable to business goals and
objectives
CONTENTS
Module 1 : Understanding Organizations Vision, Mission, And Core Values
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Committed to a Common Purpose & Performance Goals
Establishing Positive Corporate Culture Organizations Expectation
Understanding Individual & Department Roles & Functions
Module 2 : Understanding The Barefoot Principles of Management by Love
Theory
Understand the Basic Concept Underlying the Barefoot Principles
The LOVE Theory
Identifying the 8 Elements of LOVE
The CARESSES Approach in Working Together as a Winning Team
Module 3 : Developing Team Synergy For Higher Productivity And Profitability
The Power of Synergy in Building a Winning Team
Understanding The Importance Of Team Ethics And Mannerisms In
Building High Team Spirit
Building High Morale Team Members
The Ten Commandment of Human Relations
Understanding Communication Process for Effective Team Synergy
Information Vs. Communication
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Module 4 : Understanding Ways To Resolve Team Conflict
Problem Solving and Decision Makings
Creativity & Think Out of the Box
Dealing with Obstacles
Module 5 : Leadership Competencies for Team Success
Understand Characters of Leaders
Managing a Team Vs. Leading a Team
New Paradigm Shift in Leadership
Ingredients and Qualities of Effective Leaders
Duration: 3 days / 2 nights
Participants: All Levels @ 30 pax per session max.
6. STRATEGIC THINKING IN RETAIL PROGRAM
OBJECTIVES
Understanding the importance of strategic thinking in positioning their
business competitively
Distinguishing themselves from their competitors in the minds of their target
customers
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Examining the impact of cross functional business perspectives that strive for
excellent and effective business decisions at all levels
Increasing financial sophistication and skill in asset management to ensure
optimum financial results
Enhancing skill in working through people to achieve effective
implementation, encourage collaboration and creativity, and retain valued
employees
CONTENTS
Module 1 : Overview of Strategic Thinking in Retail
The Concept of Strategic Thinking
The Importance & Goals of Strategic Thinking
Understand the 3 Seemingly Simple Elements in Strategic Thinking
Module 2 : The Strategic Thinking Approach in Retail
Understand the 5 Key Phases in Retail
Understand Key Success Factor
Understand the Strategic Framework in Retail
Understand What is Retail Business Strategy
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Module 3 : Defining Vision and Mission of an Organization
Creating Shared Values
Creating Customer Values
Understanding Strategic Audit The Internal & External Appraisal
Module 4 : Developing Sales & Marketing Strategy in Retail
Segmenting Markets The MAES Requirements of Segmentation
The Six Ps of Retail Mix for Marketing Plan Development
Analyzing the Marketing Plan
Achieving Sales Target
Maximizing Profit, Minimizing Cost
Duration: 2 days
Participants: Retail Managers and Executives, Retail Entrepreneurs @ 30 pax per session
max.
7. RETAIL OPERATIONS PROGRAM
OBJECTIVES
To define retailing and demonstrate its importance
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To impart knowledge in educating participants the retail business activities
To instill effective skills and competencies required in day-to-day job
To instill the importance of effective communication internally & externally
To highlight the importance of positive mental attitude and behaviors in
determining individual success
CONTENTS
Understanding Retail & Its Environment
Work Effectively in a Retail Environment
- Act responsibly
- Act in a non-discriminatory manner
- Follow routine instructions
- Perform routine housekeeping duties
- Organize & clean work area
Operating retail equipment
Applying routine store security
Perform stock control procedures
- Receive and process incoming goods
- Rotate stock
- Participate in stock-take
- Re-order stock
- Dispatch goods
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Communicating in the workplace
- Establish contact with customers
- Work in a team
- Maintain personal presentation
- Read & interpret retail documents
- Use numbers in the workplace
Interacting with customers
- Deliver service to customers
- Respond to customer complaints
- Receive and process sales orders
- Identify customers special requirements
Motivation & Self Development
- Understand Positive Mental Attitude
- Instill High Self-Esteem & Pro-active
- Ethics & Mannerisms
Durations: 2 days
Participants: Retail Sales Assistants, Promoters, Retail Supervisors @ 30 pax per session max.
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8. EFFECTIVE SUPERVISORY SKILLS PROGRAM
OBJECTIVES
To instill in participants the essential qualities and knowledge on principles of an
effective supervisors.
To equip participants with all required skills and competencies to perform better in
their job.
CONTENTS
Understanding supervisory roles and responsibilities
What are the essential qualities of a supervisor.
How to apply the four basic supervisory skills: Planning, Organizing,
Controlling,
and Directing
How to delegate and get results
How to counsel and coach subordinates
How to manage difficult subordinates
How to motivate subordinates
How to lead an effective team of subordinates
How to establish effective human relations and interpersonal skills
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Problem solving and decision making
Supervisory Workshops & Case Studies
Duration : 3 days
Participants : Supervisors, Assistant Supervisors, Senior Administrators, Junior
Officers @ 30 pax per session max.
9. EXCELLENT CUSTOMER SERVICE PROGRAM (EXCLUSIVE)
Based on Management by Love: A Holistic Approach for Effective Management of
Relationship in Inspiring and Motivating Employees for Excellent Customer
Service
OBJECTIVES
To instill in the participants a sense of awareness on the importance of
customer
service.
To enhance participants skills and competencies for excellence customer
service.
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To satisfy customer needs and promote customer goodwill
To enhance the organization corporate image towards achieving its goals
To instill love values and retain customers for higher profitability.
CONTENTS
Module 1 : Understanding Your Customers Profile
A Quick Inventory on Customer Orientation
Customer Profile Analysis
The Customer In You
Identifying Customer Needs
5 Dimensions In Assessing Effective Customer Service
5 Ways In Identifying Customer Needs
Module 2 : Quality Attributes of Effective Customer Service Personnel
The 4 Quadrants of Employees Attitude Towards Customer Service
The Internal Attributes
Positive Mental Attitude
Positive Self Image
Open Mindedness
Attitude Vs. Aptitude
Feeling Vs. Thinking
Enthusiasm & Self Esteem
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Module 3 : Competencies Required for Effective Customer Service
Understand Customer Service Ethics
Effective Communication Skills
Corporate Image: Role of Front-liners
Personal Image Enhancement
Basic Courtesies: Attending, Following and Reflecting Skills
Handling Difficult Customers
Handling Customer Complaints
Dos and Donts in Customer Relations
Body Language & Posture
Telephone Courtesies
Module 4 : The Management by Love Theory & Concept in Providing Effective
Customer Service
The General Theory and Overview of Love
The Management by Love Theory
The Maslow Hierarchy of Human Needs
The Basic Principles Underlying Management by Love
The CARESSESApproach: How to Make Customer to Fall in Love with
You!
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Group Discussion & Presentation
Duration : 3 days
Participants : All Levels @ 30 pax per session max.
10. EFFECTIVE SELLING SKILLS PROGRAM
OBJECTIVES
To instill in the participants the importance of effective sales presentation.
To instill the skills required for a more impact sales presentation.
To develop not just selling skills but skills in establishing customer relationship.
To motivate participants to face challenges and obstacles in order to succeed and
grow prosper in sales.
CONTENTS
Importance of Sales Presentation
Attributes of Professional Sales People
Essential Ingredients of Effective Sales Presentations
How to Make a Powerful Oral Sales Presentation
How to Develop an Effective Sales Presentation
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Components of Effective Sales Presentations
How to Acquire New Business
How to Maintain Customer Relationship
How to Face a Competitive Selling Situation
How to Handle a Objections
Case Studies
Duration : 3 days
Participants : Sales Personnel, Entrepreneurs and Those Who are Interested in Sales
@ 30 pax per session max.
11. EFFECTIVE ENTREPREUNERSHIP SKILLS PROGRAM
OBJECTIVES
To develop participants to become a highly motivated and competent
entrepreneur.
To instill a positive mental attitude in developing business opportunity.
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To develop personal attributes and qualities to participants for business success.
CONTENTS
Welcome to the World of Entrepreneurs
What is Entrepreneurs
Attributes of Successful Entrepreneurs
The Dos and Donts in Entrepreneurship
The Power of Positive Mental Attitude (PMA)
Building An Inner Strength
How to Seek Business Opportunities
10 Strategies for Successful Business Entrepreneurs
Monitoring & Controlling Financial Aspect of Business
Business Workshops & Case Studies
Duration : 2 days
Participant : Present and Future Entrepreneurs @ 30 pax per session max.
12. STAFF MOTIVATION & EXCELLENT WORK ETHICS PROGRAM
Based on Management by Love: A Holistic Approach in Inspiring and Motivating
Employees for Higher Productivity and Successful Living
OBJECTIVES
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To focus on a paradigm shift in values, habits, and styles of thinking that
will instill the desire to change for higher productivity.
To develop high morale and ethical employees to enhance organization
corporate
Image
To motivate participants to have sense of commitment towards job and
sense of
belonging towards the organization.
CONTENTS
Understand the Definition & Concept of Excellence
Why Change is Needed
- Obstacles To Change And How To Overcome It.
- The 5Ws & 1 H of Change
How to Handle Frustration and fear, and to Avoid Procrastination
Formula for Success: D + A + HR
The Power of Choice
Attributes of Excellent Employees
The Four Quadrants of Employees.
Your Office Etiquette.
- Ten Tips for the Office
Effective Communication and the Importance of Listening.
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- Communication vs. Information
- The Power of Listening
20 Tips in Enhancing Self Esteem & Values
8 Characters of Love for Successful Living
Duration : 2 days
Participant : All Levels @ 30 pax per session max.
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