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The company
Authorised Maruti Suzuki Car Dealer in Mumbai,Pune, Kolhapur, Goa and Kerala.
Sai Service Station Limited incorporated on 9th
August 1985, as a Private Limited Company. The dealership operations is spread over the states
of Maharashtra, Goa, Kerala and Andhra Pradesh,
run by Professional Managers ably assisted by over3,250 qualified and committed personnel.
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MISSION
It is our endeavor to CREATE CUSTOMERS FOR LIFEand this honour indicates that we are well on the
path in achieving the same and we look forward to
your continuous support and guidance towards thismission.
AWARDS
Sai Service has been awarded Bloomberg UTVAutocar Award 2012 for the Best Customer Service
Experience. among all automobile dealers in India.
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Customer service
Vehicle pick & drop
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Clean Waiting Area
To foster a clean and
friendly ambience of
the customer lounge
where the customer
will spend the timecomfortably.
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Complete all of the work requested
To ensure that the jobsdemanded by the
customer fully
attended as informedto the service advisor
opening of the job
card.
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Reasonable time for servicing
To ensure that thecustomer is
informed of
reasonable time
period for vehicle
service/ repair,
while opening job
card
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Maruti On-ROAD
Service
To provide the required
assistance forbreakdown vehicles
through Maruti On-road
Service(MOS)
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Other objectives of customer service.
Vehicle returned clean
To ensure that the customers vehicle is returned in an absolutelyclean condition with respect to the interior/exterior/ underbodyand engine room side, after service/repairs carried out by theworkshop.
Workshop Open On Weekend, Late hours And Night Shift Awareness to the customer about convenient working hours &
days
Greeting Customers On birthday And Wedding Anniversary:
Focused Customer Meet:
To obtain first hand feedback from the customers on theservices provided by the workshop and build long term customerrelationship.
Notify for service due- service reminders
Reasonable charges for servicing
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Policies1.Norms for the workshops
infrastructure need to be followed
as per corporate identity manualfor dealers (part no.
99200M00021-74E) and for MASSs
(part no. 99200M00031-74E)
2.Customers facilities available in
workshop has high impact on
customers satisfaction.This has
been circulated through circularno.10, 2009. Customers facilities
available in workshop should meet
the norms as per CI manual
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5s Methodology at SAI Service
5s is a method of organizing a work place and maintainingstandards at the work place.
5s motivates workshop staff, improves safety efficiency and productivity of the workshop.
5s ensures that only those item's are kept at the workplace whichare required,and these items are place at a proper location in aproper quantity in cleaned condition.
5s stand's for five Japanese word whose applications has beenproven to be very successful to improve the system in theworkshop the five Japanese word's and their meaning's are:
1.Seiri-Sorting 2.Seiton-systematic arrangement
3.Seiso-cleaning
4.Seiketsu-standardisation
5.Shitsuke-Sustaining the discipline
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Service personnelsThe employees are stated to do the following for
better customer service
Explanation of work prior to service
Objective: To get customer approval for the
service to be carried out on the vehicle and toensure smooth transaction during the serviceprocess.
Service Personnel Neatly Dressed
To identify workshop personnel easily bycustomers.
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Service standards
To ensure that
the customer is
a tended to
within areasonable time
after his/her
arrival at theworkshop.
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Conclusion Sai service is a number no.1 dealer of Maruti car .After analyzing the company it
can be concluded that most of the customer prefer Sai Service for buying cars. Sai service has been given standard ISO 9002 ,i.e Indian standard organization .
Sai Service has different branches in India such as Mumbai ,pune, goa,
The Sai service group is an automobile group company authorized to sell Maruti
Suzuki vehicles with an extensive networkof car showrooms and service centres in
Mumbai ,Goa, Kolkata ,Kolhapur ,Hyderabad ,Kerala
.Sai service groupspecializes in selling new Maruti Suzuki cars ,pre-owned cars,
Genuine Maruti spares and offers state of art service facilities .They guarantee their
customers absolute peace of mind.
They ensure that customer do not feel any inconvenience when they have given the
car for servicing so the company provides replacement car to be used till the car is
being serviced.
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They provide on -road service to customer if there
any break down of car on road through maruti on-
road service.
The workshops are open on weekend late hours
and night shift to serve to customers.
They remind customers about their due date ofservice .
They also do followup of customers who have
not visited during one year. They charge less prices
than other dealers.
They try their level best to provide satisfaction to
customers.
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Th k
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