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S4Carlisle Publishing Services
Services Presentation
Vision
• To be the service provider of choice, offering value-added publishing solutions through commitment to excellence in quality, service and technology.
Overview
• Merged entity of S4 Ind Software (Est. 2001) and Carlisle Publishing Services (Est. 1978)
• 300 employees in India and 35 employees in the USA
• One company, two locations — Chennai (India) and Dubuque, Iowa (USA)
• Sustained upward growth year-on-year for the last 5 years
Values
Customer Focus
Quality
Operational Excellence
Integrity, Trust & Accountability
Teamwork
Structure
Key Clients
Infrastructure
•Area: 20,000 sq. ft. in Chennai and 19,000 sq. ft. in Dubuque
• Servers: 14 HP and 4 Macintosh servers
• Storage: 12 TB storage expandable to 96 TB
• Internet: Triple-bonded T1 lines
•Network: Giga-speed
•Backup: Onsite and offsite
Advantages
• 24-hour customer service and dedicated customer coordinators
• Accurate, on-time, effective reporting structure
• Effective project tracking system that tracks production and quality metrics
• Communication systems integrated with the project tracking system
• e-Learning based training. Training designed to gauge the level (both technical and soft skills) of an associate at a granular level
• Single digit attrition rate —one of the best in the industry
Quality
• Well-defined standard operating procedures
• Process compliance team to detect process violations and bottlenecks
• Instant communication between offshore production teams and onshore facility managers and project editors
• Automated “Pitstop” checks and PDF compare at all stages of production
• Separate QA layer to provide a Pre Delivery Inspection (PDI) on all units shipped
• Individual Key Performance Indicators (KPI) identified and mapped to goals
Developmental Services
• Obtain reviews, and synopsize reviews for author • Author writing schedule, monitor author progress• Manuscript review, author coordination to ensure appropriate
changes• Monitor art/photo counts• Prepare manuscript for production• Prepare design memo• Text and line art permissions • Photo research• Work with supplement authors• Budget management throughout the project• Authoring of supplemental materials (Instructor's manuals, test
banks, PowerPoint's, flashcards)
Project Management Services
• Hybrid workflow
• College & school work, journals and trade
• Accurate scheduling, follow-ups, and status reports
• Excellent communication, client and author relationship management skills
• Budget management
• Art and design management
Editorial Services
• Accuracy Checking
• Copyediting
• Editorial Proofreading
• Character-to-character proofreading
• Permissions
• Art and photo logs
• Indexing
Design Services
• Text and covers
• Ensure Designs are production- and print-ready
• Simple to complex artistic designs
• Commercial designs
• Magazine and newsletters
• Print and electronic designs
Composition Services
• XML tagging and DTD creation
• XML (first)-based composition using InDesign, QuarkXPress and 3B2
• Proficient in textbooks, STM, trade books and journals
• PDF-based soft-proofing workflow
• Windows and Macintosh platforms
• Other paging platforms — LaTeX, FrameMaker, Word, XSL-FO
Art Services
• Experienced graphics team proficient in Illustrator, Photoshop, CorelDraw, etc.
• Simple charts and graphs to complex, photo-realistic art
• Pre-flight of art to ensure print-ready final file
Media Services
• Instructor resources for classroom teaching
• Web-based training kits
• Interactive applications
• eBook formats — PDF, ePub, mobi, etc.
• HTML5 based narrative audio books
• Animated Flash contents
Thank You
USA4242 Chavenelle Road
Dubuque, IA 52002
Tel.: +1 563 557 1500
INDIAPrakash Towers, 1st Floor, 141 Rajiv Gandhi Salai (OMR), Kottivakkam, Chennai, IndiaTel.: +91 44 24545411 | 24545422 sales@s4carlisle.com
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