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Revenue Protection and
Security:
Electricity | Water | Gas | IoTMartin Kuhlmann
Technical Sales, Siemens, South Africa
Unrestricted
Revenue Protection
Mauritius
Improve customer support and billing process
• Predict high-bill • Correct meter failure before bill is sent out• Better VEE• Find leaks for water customers• Improve knowledge of the customer support
group
Customer segmentation becomes possible
• Improve existing and design new rate cases• Design demand response programs• Find the best customer group for marketing
e.g. EE campaigns
Implement Revenue Protection
• Find revenue losses because of malfunctioning meters
• Find theft of commodity on the meter level
Monetizing meter data is the first step to a
comprehensive analytics solutions
EXAMPLES FOR APPLICATION WITH METER LEVEL DATA
10/02/2017
In the U.S, Energy Theft
Accounts for
$6 Billion Annually
WHAT IS THE IMPACT OF ENERGY THEFT IN THE US
10/02/2017
NON-TECHNICAL LOSS DIVIDED INTO
BY-PASS AND METER TAMPERING
10/02/2017
Obvious tampering
Not so obvious
tampering
HOW DOES GAS/WATER/ELECTRICITY GET
STOLEN
• Suspiciously high energy bill
• Need a challenge
• Reduce operating costs
• Can’t afford to pay bill
SOME REASONS FOR STEALING
Analytics Foundation – Data Discovery Tool for the Smart Grid
• Big data aggregation engine
• Search-based analytics
• Out-of-the-box support for common use cases
1.
Advanced Use Cases – the Applications2.
Outage Management System
Workforce Management System
Customer Information System
Solar/Wind
EV
Load Forecasting
Equipment Load
ManagementPower Quality Grid Loss
Detection
Big Data/Analytics Platform
Revenue Protection
SCADA
Weather/3rd party data
AssetTopologyMapping
CIS Data
Residential / C&I Metering
ENERGY ANALYTICS OFFERING OVERVIEW
REVENUE PROTECTION – THEFT – HOW TO IDENTIFY AND ANALYSE
REVENUE PROTECTION
• Advanced algorithms to detect and flag energy theft or
other occurrences of non-technical loss.
• Automated investigation ticket created for any suspected
non-technical loss.
• Numerical score assigned to each service point indicating
likelihood of non-technical loss.
• An investigation management system to track each
investigation from initial detection to final disposition.
• Intuitive and powerful tools for data analysts, supervisors
and site investigators.
• Full Customer Revenue Protection team
Currently there are twenty-one algorithms available
in Revenue Protection that look for incidents of
Revenue Losses.
The following algorithm
to the right are
available for electric
and gas as well as
single and three phase
meters
ALGORITHMS (1/2)
The following algorithm
to the right are
available for electric
meter only and only
work for 3-phase
meter.
ALGORITHMS (2/2)
Revenue Security
Mauritius
UTILITY REVENUE CRISIS IN SOUTH AFRICA
WATER CRISIS IN SOUTH AFRICA
ELECTRICITY CRISIS IN SOUTH AFRICA
• Powerful IoT-platform for management of data from millions of distributed assets in near real time
• Efficient IT-OT integration between IT-applications and field devices
• Utility data model to interpret data from
energy assets
• Bi-directional, closed-loop communication
EnergyIP DEMS
Demand Response & Virtual Power Plants
Other Energy Management Applications
EnergyIP
Analytics Suite
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EnergyIP DEMS
Demand Response & Virtual Power Plants
EnergyIP
Meter Data Management, Front End Processor, Low Voltage Outage Management
EnergyIP Prepay
Prepaid Energy Solution
EnergyIP DEOP
Distributed Energy Optimization
EnergyIP Ecar Operation Center
EnergyIP SDM
Substation Device Management
EnergyIP EEA
Energy Efficiency Analytics
Further Applications
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EnergyIP Data Services
EnergyIP Data Services
EnergyIP Platform
ENERGYIP PORTFOLIO OVERVIEW
Benefit
“Thin” prepaid solution offers better
revenue protection (Northeast Group, “Market ForecastGlobal Prepaid Metering 2016-26”)
Debtor days reduced from
150 days to -15! (African Utility)
New retail utilities operating at
40% lower total cost compared to legacy business (Europe)
Vending
Channels
Smart
Meter
EnergyIP
Prepay
User SelfCare,
Mobile app
• Customer buys more energy
by cash, credit/debit cards
• Account value provided at
SelfCare portal, Mobile app
• Notification about low balance
• Tariff applied
• Usage deducts from central prepaid account
• Meter reads (on periodical
interval e.g. daily or 15 min)
ENERGYIP PREPAYPREPAID POWER AS PROFITABILITY BOOST
Balance controlling is done locally at the pre-payment (budget) meter
Cost, complexity and reliability of pre-payment meters
Physical tokens (smart cards/keys/keypad) are required to transfer payment
Specific physical pre-payment meter needed
Traditional Prepaid Metering
Balance controlling is done in the back-office
Support of different payment methods, tariffs & incentives
Lifestyle “channels” for consumer engagement:- via WebPortal, mobile Apps, SMS and e-mail- Supplier Portal assisted access for Self Care
Same smart meter for postpaid and prepayment, no field activities for change
Prepayment with Smart Meters
ENERGYIP PREPAY VS. TRADITIONAL PREPAID METERING
Usage of normal (smart) meters
Support of “Dual/Multi Fuel” (electricity, gas, water…)
Provisioning of very Flexible Tariff Model
Mobile enablement via mobile Apps
Lifestyle “option”for consumer
Upfront Collection Cash Optimization
Debt Management for Recovering Debt
RevenueProtection
PREPAID ENERGY BENEFITS
Revenue Generation
•Electricity, Water, Gas
• “Pre-paid” metering
•AMI Smart Metering
•STS Vending
•Prepaid management
•Max Demand consumers
•TOU consumers
•All consumers
•Prepaid Residential consumers
•Stand alone STS
Billing
•Accuracy of billing
•Prepaid for ALL consumers – cash flow advantage
•Prepaid for Elect | Water | Gas
•Reduce large debtors departments
•Eliminate manual reads and estimated billing
Collections
•Generate 100% collections
•Reduce Large debtors days to a positive cash flow
•Typically +15 days cash in advance!
NTL losses (Elec|Water)
•Reduce NTL losses from around 40~60% to single figures (1~5%)
•Provide vital info on Technical Losses
•Reduce Commercial Losses due to reduction of NTL losses
•Advanced Revenue for ALL consumers means ~100% collection
Tariff Management (Elec|Water)
• Information provided to Regulator allows for Tariff Management and Design
•Tariff’s are calculated based on community, commercial and political design rather than meter restrictions
•Mixture of block, step TOU and Max Demand can be positioned for ALL consumers
BENEFITS OF A “SECURITY OF REVENUE” SYSTEM?
PoS
STS Voucher
STS Prepaid meter
Meter keeps “Unit
Wallet”
Meter DisConnects
| Reconnects
STS “Pre Paid” Meter vending
Smart Meter
Electricity & Water
Smart Metering
Online | Mobile
“Topup”
Online | Mobile eWallet
Meter DisConnects
| Reconnects
“Advanced Revenue”
Smart Metering
vs.
STS “PREPAID” METERING VS “ADVANCED REVENUE” SMART METERING
LPU’s
C&I
Residential
70%20%
10%
Electricity
Water
Users
Revenue
Contribution
REVENUE CONTRIBUTION: ELECTRICITY & WATER USERS
CONTACT
Martin Kuhlmann
Technical Sales Support Professional - Digital Grid SWS
Siemens (Pty) Ltd.
Johannesburg, South Africa
Mobile: +27 (72) 750 4497
E-mail: martin.kuhlmann@siemens.com
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