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DG ITEC ESIO - STANDARDS
Remote Desktop Services Guide
Mac OS X
Remote Desktop Services Guide 1.5 12 June 2017
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Table of Contents
Table of Contents ................................................................................................ 2
Introduction ........................................................................................................ 3
1 Download and Install Citrix Receiver .......................................................... 3
2 Installing Citrix Receiver ............................................................................. 8
3 Security Authentication .............................................................................. 12
4 Access and use the Remote Desktop .......................................................... 15
5 Quitting and logging off .............................................................................. 17
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Introduction
This document explains how to install Citrix receiver and how to use it to remotely connect
to your European Parliament standard configuration desktop environment. This will allow
you to work is the same environment as in the office from any device anywhere in world
with an internet connection. Giving you access to all the files and software that you can
normally use only in the office.
In this guide you will learn how to install Citrix Receiver and how to use it to remotely
access your work desktop on an Apple Mac (OS X).
Please note
You must only perform steps 1 and 2 the first time you use Remote Desktop Services. The
next time you must repeat only steps 3 to 5.
Install and connect with Android
To be able to use Citrix Receiver to remotely connect to your work desktop you need:
- An Internet connection
- An RSA key
- You must be a member of the Remote Desktop Services group
1 Download and Install Citrix Receiver Open your browser and go to :
http://www.europarl.europa.eu/portalep/Main.html
Click on the Location closer to where you work. If you are somewhere else either location will do.
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Click on the Download Link on the menu
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Click on the Download Link
on the menu and then click
on "Go to Citrix Website".
This will take you here.
Click on "Download
Receiver for Mac".
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Follow instructions on
website or from browser to
download Citrix Receiver.
Note that the process may
vary depending on the
Internet Browser used.
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You should now have Citrix
Receiver. If prompted to
"run" by the browser do it.
Otherwise locate it on the
Hard drive and double click
to start the installation
process.
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2 Installing Citrix Receiver
Browse your hard drive to
find the downloaded file
named
CitrixReceiverWeb.dmg
(or CitrixReceiver.dmg) and
run it.
Click on "Install Citrix
Receiver".
Click on "Continue".
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Click on "Continue".
Click on "Continue".
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Click on "Install".
If asked, enter your
password to authorize the
installation.
Then click on "Install
Software".
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Wait for Citrix Receiver to
install.
Click Continue
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At the end of the
installation process, click on
"Close".
IMPORTANT NOTE
Note that you will not have to run Citrix Receiver yourself. The program needs to be
installed to be accessed by online applications. To connect to your work desktop remotely
follow to steps 3, 4 and 5.
3 Security Authentication
If you are connected to an internet network within a European Parliament
building go straight to step 4. If you are connected to the internet from anywhere else
you must be allowed through the European Parliament firewall.
IMPORTANT NOTE
Once this process is done, you will have 6 minutes to complete step 4.
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Go to the RDS Portal Website:
http://www.europarl.europa.eu
/portalep/Main.html
Select the Location of the Server
you wish to connect to.
For better performance choose
the server closest to your
location. (e.g. if at home in
Brussels select the Brussels
server).
If one of the servers is down you
can always connect with the
other one regardless of your
location.
If neither in Luxembourg or
Brussels select any of the two.
You are now in the portal for
Remote Desktop Services.
You must complete a two-step
login process.
Click on "1. Security Access".
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A new window will appear.
Input your EP user name and
click on "Submit"
Input your password.
Click on "submit".
These should have been given to
you by your Local System
Administrator (LSA)
If you do not have a personal
pin-code or an RSA key you may
not have access to the remote
desktop service. Ask your LSA
for more information.
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4 Access and use the Remote Desktop Return to the RDS portal website.
Click on "2. Remote Desktop Login".
A new window will appear.
Enter you European
Parliament username and
password. These are the
same you use at every day
at the office. Then click on
"Log on".
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Click on EP 7 Desktop.
Citrix Receiver is starting
the application.
A new window will open
on your desktop. You will
have to wait while CITRIX
configures your remote
desktop.
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Remote Desktop Services -
Mac OS X
14
After configuration is
complete a new Desktop
with the same
configuration, files,
programs and access
rights as your office PC
desktop will appear.
Note that the remote
desktop is embedded
within your actual
desktop. You can easily
switch back and forth if
you need to work on both
simultaneously.
You can maximise the size
of the Remote desktop by
clicking on the maximise
button (the green button
on top left corner).
5 Quitting and logging off
IMPORTANT NOTE
After using Remote Desktop Services it is important that you quit and log off. Failure to do
this is a security risk. This is particularly important if you are using RDS somewhere
outside the EP.
Note that if the RDS session is left inactive for more than one hour it will
automatically log off and you will lose any unsaved work.
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To properly exit an RDS
session you must (1)
open the Start menu and
then (2) click on "log off".
Then you must go to the
web portal where you
started the RDS session
and click on "Log Off" on
the top right corner.
Logging off will take you
to this website. It will ask
you to exit the browser
tab for security reasons.
Do it.
You have now fully quit
and logged off your RDS
session.
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