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Quality Circle (QC/
Quality Control Circle )
It is a group of people working in the same area ordoing similar type of work coming togethervoluntarily to identify, analyze and resolve work
related problems.
The number of members could vary between 3-15people, the ideal size being 7-8 to ensureparticipation and contribution at the meetings.
The circle chooses its own leader and deputyleader, while the management nominates a seniorofficer as facilitator who is responsible for
coordinating and directing QC activities withinthe or anization.
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A steering committee is formed with, preferably,
the Chief Executive of the company as its
Chairman and various department heads as its
members.
In order to take an overview of the operation of
QC from time to time, giving major policy
guidelines and taking decisions on important issuesrelated to the recommendation of QC.
The QC meets at regular intervals may be half an
hour or one hour every week or two hours every
week.
These meetings are held during or after working
hours as per members convenience.
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The members of QC, their leaders and facilitators
are trained to ensure meaningful participation in
the meetings.
The duration of training for members and leaders is
about 14-15 hours and for facilitators is around 7-8
hours.
The training consists of teaching of simple
statistical quality control techniques as well as
various other administrative matters and keepingtheir recordnotes, thus motivating members to
participate in the discussions etc.
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Discussions in a QC meeting generally passesthrough four stages:
Problem identification Problem selection
Problem analysis
Recommendation to management
Typically , several problems are identified by a
circle which are analyzed, with assistance, if
needed, of the right experts.
This helps the circle members to arrive at a
recommendation which is communicated to the
management through the management
presentation.
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Management presentations promote
communication between the Quality Circles and
the management. Wherein managers are personally informed about
the activities and accomplishment of the circles.
In the process, the latter gain recognition for theircontributions and their morale gets a big boost
through periodic opportunities to deal directly with
the managers, who through these communications
reassure them, rather indirectly, of their support fortheir activities.
Generally management presentations are made
every three months.
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Structure of QC
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QUALITY CIRCLES
Membership is voluntary
Problems identified, investigated and solved.
Group activity (homogeneous)
Circle meets regularly & frequently as per
schedule
People building philosophy
Leader gets participation from every one.
Joint & individual efforts
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Management is supportive.
Training to both workers and managers. Quality conscious is promoted.
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Unique Features
Voluntary
Participative
Work related problems
Not management directed but supported.
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Objectives of QC
Improvement in human relations & morale
Promotion of participative culture
Enhancement for job interest & teamwork
Reducing defects & improving house keeping
Improvement in productivity & communications
Enhancing problem solving capabilities
Waste reduction, reduction in absentism and
grievances
Sense of belongingness
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Role of non members
The members were earlier not involved.
The solutions offered by QC cant be implementedwithout the co-operation of the non members
rather than the members.
Non members to be encouraged to participate inthe activities so that they enhance their attitude &
form a circle on their own.
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Role of leader
Maintain cohesiveness of the team
Plan agenda for meetings
Ensure participation from every member byassigning work
Ensure consensus decision making process
Maintain records and interest with other agencies
and different level of problem solutions.
Organize management presentations
Catalytic attitudinal changes in his own & other
related areas.
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Role of facilitator
Usually senior officer in-charge of an area ordepartment.
Responsible for successful operation of circles in his
very own area.
Can facilitate more than one QC.
Ensure necessary facilities are available to the team
for operations.
Inter-phase between circles & other functional areas.
Demonstrate support of the management.
Joint steering committee meetings & gives order to
resume the activities of QC.
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Role of steering
committee
Meets regularly once in two months
Takes overview of QC activities in entire
organization
Gives policy guidelines for propagation of
movement
Preparing budgets for QC activities
Preparing the arrangement of meeting halls &
associated facilities.
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Role of top management
Conveys its commitment to all employees
Extends necessary support by attending
conventions & allotting funds
Forms QC council and establishes a conduciveatmosphere
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