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Quality Assurance Management – ‘Raising the Grade’
QA MANAGEMENT – ‘RAISING THE GRADE’
IntroductionsIntroductions• Director of Project Management:
– Kenneth Sims, PMP
• PMBA Team:– Project Manager: Jenny Monohan, PMPProject Manager: Jenny Monohan, PMP– Business Analyst: Joe Lovell
QA MANAGEMENT – ‘RAISING THE GRADE’
After attending this session you will be able to:After attending this session you will be able to:• Define quality and the goals of a quality managed project
D fi h lit i i t t d i th ll S ft• Define how quality is integrated in the overall Software Development Lifecycle (SDLC)
Id tif h th 3 t lit l i• Identify how the 3 step process quality planning, assurance and control aligns with the SDLC
Id tif h th j t t i ibl f lit• Identify who on the project team is responsible for quality
• Define why projects benefit from Quality Management
QA MANAGEMENT – ‘RAISING THE GRADE’
INTRODUCTIONSINTRODUCTIONS
QA MANAGEMENT – ‘RAISING THE GRADE’
QA MANAGEMENT – ‘RAISING THE GRADE’
What does Quality Management mean to you orWhat does Quality Management mean to you or to your Organization?
QA MANAGEMENT – ‘RAISING THE GRADE’
QUALITY:QUALITY:• Peculiar and essential character: Nature• An inherent feature: Propertyp y• A degree of excellence: Grade• Distinguishing attribute: Characteristic• The character in a logical proposition of being
affirmative or negative
-Merriam-Webster.com
QA MANAGEMENT – ‘RAISING THE GRADE’
• Quality is ultimately defined by the customer and represents how close the project and deliverables come to meet the requirements and customer expectations.
QA MANAGEMENT – ‘RAISING THE GRADE’
THE QUALITY MANAGED PROJECT GOAL• Fitness for use• Fitness for purpose
THE QUALITY MANAGED PROJECT GOAL
p p• Customer Satisfaction• Conformance to requirements
-PMI Nashville Workshop, 2003
QA MANAGEMENT – ‘RAISING THE GRADE’
QUALITY OBJECTIVESQUALITY OBJECTIVES• Quality is measured by identifying “SMART” objectives.
– Specific– Measurable– Agreed-upon– RealisticRealistic– Time-framed
QA MANAGEMENT – ‘RAISING THE GRADE’
WHAT IS PROJECT QUALITY MANAGEMENT?WHAT IS PROJECT QUALITY MANAGEMENT?Project Quality Management includes the processes
required to ensure that the project will satisfy the needs for which it was undertaken.
• The major processes include: The major processes include:– Quality Planning– Perform Quality Assurance
Perform Quality Control– Perform Quality Control
-Project Management Body Of Knowledge Guide-Third Edition
QA MANAGEMENT – ‘RAISING THE GRADE’
PlanningPlanning
AssuranceAssurance
ControlControl
QA MANAGEMENT – ‘RAISING THE GRADE’
RAISING THE ‘GRADE’RAISING THE GRADE• Working together to balance the delivery of quality
within the triple constraint of:– Scope– Cost– Time
TimeTime
QualityScopeCost
y
QA MANAGEMENT – ‘RAISING THE GRADE’
SHORTCHANGING QUALITYSHORTCHANGING QUALITY• Risk if the triple constraint and balance is comprised:
– Scope– Cost– Time Time
QualityScopeCost
y
QA MANAGEMENT – ‘RAISING THE GRADE’
WHO IS RESPONSIBLE FOR QUALITY?WHO IS RESPONSIBLE FOR QUALITY?• Everyone on the project plays an important role in
quality management:– Sponsor– Stakeholders– End-UsersEnd Users– Developer– Project Manager
Business Analyst– Business Analyst
QA MANAGEMENT – ‘RAISING THE GRADE’
QUALITY MANAGEMENT IN ACTIONQUALITY MANAGEMENT IN ACTIONCustomer : “I want to manage my sales pipeline
and need a report.”
BA: “What are your sales steps and process?”
Customer: “We have 5 steps and they include…Qualify, Contact, Initial Meeting…”
The BA repeats and verifies the sales process.
QA MANAGEMENT – ‘RAISING THE GRADE’
QUALITY MANAGEMENT IN ACTIONQUALITY MANAGEMENT IN ACTIONBA: Do you wish to separate the report by
business units? If so, what are they?
Customer: Yes, there are 9 Business units….
BA: How do you wish the monetary values on the pipeline report to be displayed?
Customer: The values need to be in USD rounded to the nearest 10,000….
QA MANAGEMENT – ‘RAISING THE GRADE’
QUALITY MANAGEMENT IN ACTIONQUALITY MANAGEMENT IN ACTIONBA: So let me verify that you need a sales
pipeline report that identifies the 5 business steps, for each of the 9 business units with the monetary values rounded to the nearest 10,000 in US dollars ….10,000 in US dollars ….
Client: Correct…
BA: We can have a draft version of the report ready for you to review and approve by ….
QA MANAGEMENT – ‘RAISING THE GRADE’
QA MANAGEMENT – ‘RAISING THE GRADE’
VALUE OF QUALITY MANAGEMENTVALUE OF QUALITY MANAGEMENT
INCREASES:ProfitProductivity
REDUCES:Implementation CostsMaintenance Costs
Product Value/ROICustomer Satisfaction Credibility
a e a ce Cos sReworkWaste
yCompetitive Position
QA MANAGEMENT – ‘RAISING THE GRADE’
SUMMARY - Q&ASUMMARY Q&A• Review introduction discussion points
P ti i t ti d f db k• Participant questions and feedback
QA MANAGEMENT – ‘RAISING THE GRADE’
CALL TO ACTIONCALL TO ACTIONFor more on ‘Raising The Grade’,Check out the Technical SolutionsRoadmaps session.
Free two hour Project Management NeedsFree two hour Project Management NeedsAssessment. For more information, contactKenneth Sims at ksims@lbmc.com.
QA MANAGEMENT – ‘RAISING THE GRADE’
REFERENCESREFERENCES• A Guide to the Project Management Body of
Knowledge, 3rd edition
• PMI Nashville, 2003 PMP Exam Prep Workshop
• Harold Kerzner PH D Project Management A• Harold Kerzner, PH.D. Project Management A Systems Approach to Planning, Scheduling, and Controlling, 8th ed, 2003.
Thank You for Attending
Please remember to fill out your Conference Questionnaires.
This PowerPoint presentation will be available for download after the conference at:www.lbmctechnologyconference.com
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