Proactive Computer Support Company

Why Expetec?

Expetec offers the technology services that businesses need to be successful in today’s marketplace—including network administration, network security, business continuity, web services and Voice Over IP telecommunication services.

Company Overview

Founded as Beacon Group in 1995, transitioned into Expetec Franchise System in 2005

Expetec Service Model• IT Consulting• Proactive IT Department• Vendor Management• Telecommunications Department• Project Management

Our Philosophy

CustomizedAt Expetec, we

identify your needs

and

then develop specific

solutions for

your organization.

Your IT Department

Your strategic partner that contributes to the development

and accomplishment of your organization’s business plan

and objectives through technology.

INSERT PAGE TAB – SCOPE OF WORK

Business E-ssentials

• E-Care• E-Secure• E-Net• E-Save• E-Cloud *

E-Care

• E-Care provides the essential preventative maintenance tasks required to keep a computer system up to date and running optimally.

E-Care - Remote Desktop Service

• Anti-virus / Anti-spyware, scans, removal, protection• Daily verification / remediation of anti-virus updates• Patch Management and Service Pack Installation• Temporary file deletion and removal of junk files• Disk space monitoring

E-Care – Remote Server Service

• 24x7x365 monitoring and remediation of servers and network devices• Preventive Maintenance for Microsoft Exchange, Microsoft SQL Server,

Operating System and Active Directory• Verification of anti-virus updates and spyware/virus detection and removal• Log management• Backup verification and remediation• Patch Management and remediation• Once a month external vulnerability scan

E-Care – Network Design and/or Upgrades

• Assessment services• Provide hubs, switches &

routers• Installation• Ongoing maintenance• Local area networks• Multi-site connectivity• Complete Network

Inventory

E-Secure

• Our E-Secure solution combines multiple levels of protection, tailored to fit your specific business needs.

E-Secure – Layers of Security

• 24/7 Firewall Monitoring• Subscription Content Filtering• Complete Anti-Virus Protection• E-Secure Firewall Application Network• Security Assessment and Configuration

E-Secure – Penetration Testing

• Bi-annual Intrusion Testing• Peace of mind, knowing your data is safe for regulatory

compliance– HIPAA, FDIC, FERPA, PCI, or others

• Protection of customer credit card information• Securing remote or wireless users

* performed by a 3rd party

IT Policy Implementation

Policies and Procedures:• Use of phone and mail systems• Workplace monitoring• Electronic and telephonic

communications• Personal cellular phones, pagers,

and electronic video games• Internet usage

E-Net

• Developing a web strategy to increase your web presence, that aligns with your organizational goals.

E-Net – Web Services

• Establish a web presence• Upgrade your current website• Use our reliable and secure website hosting• Market your business online• Move into the world of E-Commerce• Social media management

E-Net – Email Marketing

• Track who opened your emails • Benchmark performance compared to others in your industry• Interactive graphs and reports (delivery rate, open rate, click rate)• Manage all bounced emails and determine if we should retry or

permanently remove them• Manage your unsubscribes by keeping track of them so you don’t

add them to the list later

E-Save

• Business continuity services will help you recover from an IT failure—or avoid it in the first place

According to the US Bureau of Labor, 93 percent of companies that suffer a significant data loss are out of business within five years.

E-Save – Data Backup

• Critical file backup and off-site storage

• Automatic file backup, nightly

• Easy file restores• Remote file restores• 90-day roll-back capability• Extended archiving

Your Critical Data

Our Back-up Device

Our Remote Facility #1 Our Remote Facility #2

Our Technicians

E-Save – Disaster Preparation & Recovery

• Data and operating systems backup• Bare metal backup and restore• Remote data vaulting• Hard-drive cloning• Data protection appliances, vaults and expansion products• On-site and off-site service

E-Cloud

• Internet-based computing, whereby shared servers provide resources, software, and data to computers and other devices on demand

E-Cloud – Impact on Capital Expenditures

• Decrease infrastructure and equipment expenses• Decrease labor costs• Decrease technical staff• Manageable monthly expense• Eco-friendly• Increase Bottom Line

E-Cloud – Business Impact

• Device and location independence• Collaboration• Reliability• Scalability• Ever increasing economic opportunity

Voice Over-IP

• also called VoIP, IP (Internet Protocol) Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.

Voice Over IP – Allworx Phone System

• Features– Full PBX & Key System– Presence Management– Unified Messaging– Multi-site Integration– Web-based programming and management

Voice Over IP – Allworx Phones

• Connect Anywhere• Customizable Features• High-Fidelity Voice• Powerful Conferencing• Built to Last

Voice Over IP – Optional Software • Call Assistant TM

• Automatic Call Distribution TM

• Conference Center TM

• Dual Language Support• Advanced Multi-site

– Multiple site connectivity

Management Team• Mike Fitz-Gerald – President – Owned IT company for 15 years. Managed

Comerica's Network – responsible for a $20 million budget.

• Vicki Shepard – VP of Operations – Owned IT company for 15 years. Managed projects of moving over 1 million Square feet of office space for Comerica. Education back ground in IT training at Eastern Macomb Community College.

• Michael St. John – VP of Sales and Marketing. Sold and managed $500,000 in Telecommunication Service and Circuits in last 7 years. Certified twice in Allworx VOIP Communication System.

Partners

Partners

Affiliations

Contact UsExpetec Technology Services6966 Crooks Road, Suite 26Troy, MI 48098

Voice: (248) 218-5018Fax: (248) 562-7555

Web: www.expetecrochester.comHassle

Free .I.T!