Personalisation & CQC Or What have I learned from TLAP? Andrea Sutcliffe, Chief Executive, SCIE...

Personalisation & CQCOr

What have I learned from TLAP?

Andrea Sutcliffe, Chief Executive, SCIE

25th September 2013

Overview

SCIE TLAP, SCIE & me What I have learned from

TLAP How will I apply that

learning? What will I be doing?

Social Care Institute for Excellence

Supports improvement in care and support services for people who:

Use services Work in the sector Manage services Pay for services

By sharing the knowledge of what works In co-production with people who use services & carers In partnership with the wider sector

TLAP, SCIE and me

SCIE a TLAP partner TLAP hosted by SCIE

Joint work; board & lodging; support for team

Member of the Board Board lead - Use of Resources & Information,

Advice & Brokerage SCIE input – defining quality; personal budgets

for older people; personal health budgets etc. Now moving to the Care Quality Commission

What I have learned from TLAP

Personalisation person-centred care

Co-production and lived experience

Information & advice Partnership working

How will I apply that learning?

Personalisation On the side of people who use services, their

carers & families

Co-production Working with people who use services, their

carers and families

Information & advice CQC to contribute to better information

Partnership working I’m going to need all the help I can get!

What will I be doing? 5 Key Questions

Is the care:

Safe?

Effective?

Caring?

Responsive to people’s needs?

Well-led?

What will I be doing? 5 Priorities

Inspection regime

Ratings

Market oversight

Developing our people

Building confidencePeople who use services, carers, families and the publicProvidersCommissionersNational stakeholders

What will I be doing? Timetable

Take up post 7th October 2013

Signposting document – early OctoberExplain how Adult Social Care fits within CQC overall framework – what is the same & what is different

Outline key priorities

Set out next steps

Engagement – October – January 2014Roundtable discussions, other events

Consultation – Spring 2014

Truly personalised care – the Mum Test

Andrea.sutcliffe@scie.org.uk

Twitter: @Crouchendtiger7www.scie.org.uk

www.cqc.org.uk

www.thinklocalactpersonal.org.uk