Pandemic: Continuity of Operations & Business Continuity Stanislaus Operational Area Gary...

Pandemic: Pandemic: Continuity of Operations Continuity of Operations & Business Continuity & Business Continuity

Stanislaus Operational Area Stanislaus Operational Area

Gary HinshawGary HinshawFire Warden/Office of Emergency Fire Warden/Office of Emergency

ServicesServicesStanislaus CountyStanislaus County

Unified CommandCDFA

AG CommissionerCEO/OES

ICS AdvisorRuss Richards

Policy GroupCEO, OES, Ag. Com., DER, P.H.,P.W., L.E., BOS, CDFA,Ind. Rep.Safety/Bio

SafetyCDFA, DER, P.H.

LiaisonRay Jackson

Public InformationD. Jones

Plans/IntelSectionDan Davis

CDFA

LogisticSection

Dale Skiles

FinanceSection

Carol Dunbar

OperationsSectionM. Wilkinson

M. O’Haire, DeputyCDFA

DepopulationBranchCDFA

DecontaminationBranch

J. Simpson

MovementControlBranch

D. Freitas

Survey &Surveillance

BranchCDFA

TransportationGroup

LandfillGroup

EnvironmentalEvaluation

Group

WasteManagement

Group

CommercialDivision

BackyardDivision

CheckpointGroup

RoadClosureGroup

Survey Group

SurveillanceGroup

TimeUnit

CostUnit

PurchasingUnit

Jim NelsonR. Verduzco

Comp/Claims

UnitRisk Mgmt.

FacilitiesUnit

Tim FedorchakKirk Gustafson

Ground SupportUnit

SupplyUnit

R. Verduzco

Communications/ITUnit

Lucian ThomasM. Lockwood

Info/Intel BranchResource

BranchMike Botto

SituationGroups

GISUnit

Freitas/Weber

E Team UnitTechnicalSupport

D. Freitas

DiseaseReporting/

EpidemiologyUnit

CDFA

QuarantineRelease

Unit

DocumentationGroup

CEO Staff

AdvancePlanning Group

Data Entry Unit

Resource StatusUnit

TrainingGroup

C.Holmer

Care Unit

DemobilizationUnit

TechnicalSpecialist

Avian InfluenzaUnified Command

LegalMick Krausnick

PermitGroupCDFA

EOCMANAGERDeb Thrasher

FoodUnit

Clean

Dirty

Command and General Staff

FULL ACTIVATION

Stanislaus County72 Hour Plan

AirOperations

BranchB. Weber

7/05/06

AgendaAgenda

Basic Continuity Planning AssumptionsBasic Continuity Planning Assumptions Pandemic Planning AssumptionsPandemic Planning Assumptions Planning StakeholdersPlanning Stakeholders Planning ChallengesPlanning Challenges Plan ElementsPlan Elements Lessons LearnedLessons Learned

Basic AssumptionsBasic Assumptions

DefinitionsDefinitions• Continuity of OperationsContinuity of Operations

• Continuity of GovernmentContinuity of Government

• Business Continuity Business Continuity

Continuity of Operations generally has two Continuity of Operations generally has two assumptions:assumptions:• Back to “business as usual” within 30 days or lessBack to “business as usual” within 30 days or less

• Go from the “affected” site to the “unaffected site” Go from the “affected” site to the “unaffected site” and resume operationsand resume operations

Neither apply with a Pandemic.Neither apply with a Pandemic.

Pandemic Planning Pandemic Planning AssumptionsAssumptions

Up to 40% peak absenteeism Up to 40% peak absenteeism • Possibly greater for “frontline” public safety and service Possibly greater for “frontline” public safety and service

workersworkers

May last as long as 18 months with up to three May last as long as 18 months with up to three waves waves • Greatest impact in the first four monthsGreatest impact in the first four months

Critical functions often depend on contractors Critical functions often depend on contractors and vendorsand vendors

Social infrastructure: stressed but functionalSocial infrastructure: stressed but functional

Potential long-term closures: schools, churches, Potential long-term closures: schools, churches, events, malls, etc.events, malls, etc.

Pandemic Planning Pandemic Planning AssumptionsAssumptions

Less than six weeks warning Less than six weeks warning

No remedies immediately availableNo remedies immediately available

• Antivirals (Tamiflu) in short supplyAntivirals (Tamiflu) in short supply

• Vaccines take 6 to 9 months to developVaccines take 6 to 9 months to develop

Mutual Aid – availability of resourcesMutual Aid – availability of resources

Continuity Planning Continuity Planning StakeholdersStakeholders

Emergency/Continuity PlannerEmergency/Continuity Planner Human ResourcesHuman Resources SecuritySecurity SafetySafety TravelTravel Public InformationPublic Information PurchasingPurchasing LegalLegal TelecommunicationsTelecommunications Risk ManagementRisk Management ExecutiveExecutive

Organizations Requiring Organizations Requiring COOP PlanningCOOP Planning

Public Safety AgenciesPublic Safety Agencies• Law Enforcement Law Enforcement • FireFire• Emergency Medical ServicesEmergency Medical Services• Public Safety Answering Points (Dispatch Centers)Public Safety Answering Points (Dispatch Centers)• Public WorksPublic Works• Public HealthPublic Health

GovernmentGovernment• Human ResourcesHuman Resources• TelecommunicationsTelecommunications• Information TechnologiesInformation Technologies• Executive BoardExecutive Board

Private SectorPrivate Sector• UtilitiesUtilities• Medical Medical • ServiceService• Small businessSmall business

Planning Challenges: Planning Challenges: What are Essential Functions?What are Essential Functions?

Those programs or people that enable Those programs or people that enable an organization:an organization:• Provide vital servicesProvide vital services• Exercise civil authorityExercise civil authority• Maintain safetyMaintain safety• Sustain the economySustain the economy

ExamplesExamples• CommunicationsCommunications• EvacuationEvacuation• ShelterShelter• Medical servicesMedical services• WaterWater• TransportationTransportation

Planning ChallengesPlanning Challenges

Category ICategory I• Essential - must be at workEssential - must be at work

Category IICategory II• Essential - can work at homeEssential - can work at home

Category IIICategory III• Non-essential - can work at homeNon-essential - can work at home

Category IVCategory IV• Non-essential – no need to work at homeNon-essential – no need to work at home

Planning ChallengesPlanning Challenges

Category I Needs:Category I Needs:• Social DistancingSocial Distancing• Personal Protective Equipment (PPE)Personal Protective Equipment (PPE)• Hygiene EducationHygiene Education• Spread among shifts, work spacesSpread among shifts, work spaces• Employees clean areas frequentlyEmployees clean areas frequently• Eliminate all face-to-face meetingsEliminate all face-to-face meetings• Reduce/Eliminate contact with publicReduce/Eliminate contact with public

Planning ChallengesPlanning Challenges

Category II Needs:Category II Needs:• Broadband connectionBroadband connection• County sponsored computersCounty sponsored computers• Work from home 1 day/month Work from home 1 day/month • Demonstrate ability in advanceDemonstrate ability in advance• County IT support for the homeCounty IT support for the home• Internet capacityInternet capacity

Planning ChallengesPlanning Challenges

Category III and IV:Category III and IV:• Not working? How long do you pay Not working? How long do you pay

them? Partial pay?them? Partial pay?• Benefits?Benefits?• Bargaining unit agreements?Bargaining unit agreements?• Other roles?Other roles?

Planning ChallengesPlanning Challenges

Other issues:Other issues:• Employees refuse to come to work?Employees refuse to come to work?• Family sick but employee is well – come to Family sick but employee is well – come to

work?work?• Getting sick – workers comp issue?Getting sick – workers comp issue?• Day care?Day care?• Jobs with face-to-face public exposure – Jobs with face-to-face public exposure –

liability?liability?• Restrict travel on days off?Restrict travel on days off?• Communicating with employeesCommunicating with employees• Updated contact infoUpdated contact info

Planning Challenges: Public InfoPlanning Challenges: Public Info

Who Who WhatWhat HowHow

Public Education & Outreach = KeyPublic Education & Outreach = Key

Planning Challenges: SecurityPlanning Challenges: Security

Visitor restrictions / screeningVisitor restrictions / screening• WhenWhen• HowHow• ExceptionsExceptions• AuthorityAuthority

TrainingTraining• Personal Protective EquipmentPersonal Protective Equipment• Personal HygienePersonal Hygiene

Planning Challenges: FacilitiesPlanning Challenges: Facilities

JanitorialJanitorial• Cleaning proceduresCleaning procedures• PPEPPE• DisinfectantsDisinfectants• Contract limitsContract limits

HVACHVAC• FiltersFilters• Recycled airRecycled air

Planning Challenges: Planning Challenges: PurchasingPurchasing

New, scarce, numerous equipmentNew, scarce, numerous equipment• PPEPPE• DisinfectantsDisinfectants

Supply chain analysisSupply chain analysis• Critical supply providersCritical supply providers• What if? Ports, UPS closed, etc.What if? Ports, UPS closed, etc.

Mail and Print ServicesMail and Print Services

Planning Challenges: Risk Planning Challenges: Risk ManagementManagement

InsuranceInsurance• Coverage for loss, disruptionCoverage for loss, disruption• If not, do you need/want it?If not, do you need/want it?

RevenueRevenue• Model 10-30% for 90-120 days Model 10-30% for 90-120 days • Model long-term loss (>18 months) Model long-term loss (>18 months)

Planning Challenges: Planning Challenges: Management Approval / SupportManagement Approval / Support

Define role of senior managementDefine role of senior management Write plan and seek approvalWrite plan and seek approval Cost estimate to implementCost estimate to implement Commitment to Plan DevelopmentCommitment to Plan Development FundingFunding On going processOn going process

Planning Challenges: Planning Challenges: Emergency ManagementEmergency Management

Virtual EOC – Distributed OperationsVirtual EOC – Distributed Operations• TelecommunicationsTelecommunications• Conference callsConference calls• Web meetingsWeb meetings• E-mailE-mail• Web siteWeb site

Succession planning (Continuity of Gov’t)Succession planning (Continuity of Gov’t)• EOC teamEOC team• Senior executives Senior executives

Planning Challenges: Planning Challenges: Implementing the PlanImplementing the Plan

Employee educationEmployee education Supplies and equipmentSupplies and equipment Planning team tabletop exercisePlanning team tabletop exercise Test and validateTest and validate

• Work from homeWork from home• TelecommunicationsTelecommunications

EOC tabletop exerciseEOC tabletop exercise Management status briefingsManagement status briefings

Plan ElementsPlan Elements

Purpose and ObjectivesPurpose and Objectives Supporting PlansSupporting Plans Planning AssumptionsPlanning Assumptions Prepare stagePrepare stage Response stageResponse stage Recover stageRecover stage Annex Annex

Plan ElementsPlan Elements

Purpose and ObjectivesPurpose and Objectives• Reduce transmission of virus among Reduce transmission of virus among

employees, clients, and partnersemployees, clients, and partners• Minimize illness among employees and Minimize illness among employees and

clientsclients• Maintain mission-critical operations and Maintain mission-critical operations and

servicesservices• Minimize social disruption and economic Minimize social disruption and economic

impactsimpacts

Plan ElementsPlan Elements

Supporting PlansSupporting Plans• State/Federal Emergency Operations PlansState/Federal Emergency Operations Plans• Local City/County EOP’sLocal City/County EOP’s• State/County Pandemic PlansState/County Pandemic Plans• Corporate PlansCorporate Plans• Business Resumption PlansBusiness Resumption Plans

Plan ElementsPlan Elements

Planning AssumptionsPlanning Assumptions• Time PeriodTime Period• Prevention and TreatmentPrevention and Treatment• StaffingStaffing• Vendors of services and/or productsVendors of services and/or products

Plan ElementsPlan Elements

Prepare stagePrepare stage• Authorities and ProtocolsAuthorities and Protocols• Operations AssessmentOperations Assessment• Job FunctionsJob Functions• Pandemic PoliciesPandemic Policies• Product and Services VendorsProduct and Services Vendors• Employee CommunicationsEmployee Communications• Infection Control and PreventionInfection Control and Prevention• Client CommunicationsClient Communications

Plan ElementsPlan Elements

Response StageResponse Stage• Activation and CommandActivation and Command• OperationsOperations• Job FunctionsJob Functions• Pandemic PoliciesPandemic Policies• CommunicationsCommunications• Infection ControlInfection Control

Plan ElementsPlan Elements

Recover stageRecover stage• Activation Activation • OperationsOperations• Process AssessmentProcess Assessment• CommunicationsCommunications

Plan ElementsPlan Elements

AnnexAnnex• Pandemic Influenza Planning TeamPandemic Influenza Planning Team• Authority and ProceduresAuthority and Procedures• Essential OperationsEssential Operations• Essential Job FunctionsEssential Job Functions• Pandemic PoliciesPandemic Policies• Management of Ill EmployeesManagement of Ill Employees• Product and Services VendorsProduct and Services Vendors• Information Dissemination PlanInformation Dissemination Plan• Informational MaterialsInformational Materials• Infection ControlInfection Control

Lessons Learned - KatrinaLessons Learned - Katrina

Continuity of operations at the local Continuity of operations at the local levellevel

Unified command not properly exercised Unified command not properly exercised at all levelsat all levels

Loss of communication systems Loss of communication systems breakdownsbreakdowns

Emergency management softwareEmergency management software Local Emergency Operations Plans, are Local Emergency Operations Plans, are

they viable?they viable?

Lessons Learned - KatrinaLessons Learned - Katrina

Evacuation plans for medical Evacuation plans for medical communitycommunity

Formalized mutual aid plans for Formalized mutual aid plans for regional, state and federal regional, state and federal resourcesresources

Permanent staffing dedicated to Permanent staffing dedicated to emergency managementemergency management

What can you do nowWhat can you do now Stay informedStay informed Have a planHave a plan Keep a list of emergency services Keep a list of emergency services

numbersnumbers Add to your current emergency Add to your current emergency

supplies kitsupplies kit Take care of yourselfTake care of yourself Have a plan for work and schoolHave a plan for work and school Be prepared to care for someone Be prepared to care for someone

who is sick at homewho is sick at home

Lessons Learned - KatrinaLessons Learned - Katrina

Emergency Operations CenterEmergency Operations Center Emergency Support Functions (ESF) work Emergency Support Functions (ESF) work

areas outside of EOC’sareas outside of EOC’s Public Information PlanPublic Information Plan Joint Information CenterJoint Information Center

Los Angeles - Flu Season Los Angeles - Flu Season 1997-19981997-1998

Public asked to avoid unnecessary ER Public asked to avoid unnecessary ER visitsvisits

““Hospitals full and bursting at the Hospitals full and bursting at the seams!”seams!”

““People just kept coming in, but not People just kept coming in, but not enough beds, gurneys, or ventilators.”enough beds, gurneys, or ventilators.”

Emergency staff working double shifts Emergency staff working double shifts and sickand sick

ConclusionConclusion

Emergency Management is like herding Emergency Management is like herding cats!cats!

Together we are stronger than Together we are stronger than individuallyindividually

Preparing is our front line of defensePreparing is our front line of defense Communications is keyCommunications is key

QuestionsQuestions