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w J.D. Power Reports: Bosch, LG and Samsung Rank Highest in Customer Satisfaction In Multiple Laundry and Kitchen Segments High Ranking Brands Differentiate with Key Performance Indicators to Drive Satisfaction WESTLAKE VILLAGE, Calif.: 16 July 2015 — Bosch, LG, and Samsung rank highest in customer satisfaction in multiple laundry and kitchen appliance segments, according to the J.D. Power 2015 Laundry Appliance Satisfaction StudySM and the J.D. Power 2015 Kitchen Appliance Satisfaction StudySM released today. The Laundry Appliance Satisfaction Study and the Kitchen Appliance Satisfaction Study measure customer satisfaction with 11 appliance segments across six factors (in alphabetical order): ease of use; features; operational performance; price; styling/appearance; and warranty. Satisfaction is measured on a 1,000-point scale. “With respect to major home appliances, most brands meet the basic needs of customers; however, high-performing brands differentiate themselves on key performance indicators such as features, operational performance or styling and appearance to drive satisfaction,” said Christina Cooley, director of home improvement industries at J.D. Power. “The question really becomes what performance indicators are most important to customers and which brands excel in those areas for the particular appliances a customer is interested to find. As manufacturers strive to sell more bundled packages of kitchen and laundry appliances, the ability to consistently differentiate products across appliance segments is key to delighting customers, building the brand and driving repeat sales and loyalty.” Brand Rankings and Performance Samsung: Four Awards
Samsung ranks highest in all three laundry segments: front-load washer (846), top-load washer (836) and clothes dryer (849), and also ranks highest in the French door refrigerator segment (841).
Samsung performs particularly well in styling/appearance across all four aforementioned segments.
LG: Three Awards LG ranks highest in three kitchen appliance segments, including two refrigerator segments: side-by-
side (841) and top-mount freezer (797), in addition to freestanding range (844). LG performs particularly well in features, operational performance and styling/appearance across
all three aforementioned segments. In the side-by-side refrigerator segment, LG performs particularly well across all six factors; in the
top-mount freezer refrigerator segment, LG performs particularly well in five factors.
Bosch: Two Awards Bosch ranks highest in two segments: cooktops (810) and dishwashers (835).
Bosch performs well in features for cooktops and in styling/appearance for dishwashers and performs particularly well in operational performance in both segments.
GE Appliances and Kenmore Elite: One Award Each GE Appliances rank highest in wall ovens (818), performing particularly well in ease of use and
operational performance. Kenmore Elite ranks highest in over-the-range microwaves (815), performing particularly well in
price.
About the Studies The Laundry Appliance Satisfaction Study and the Kitchen Appliance Satisfaction Study, now in their 10th and 11th years, respectively, measure customer satisfaction in eleven segments of major home appliances: clothes washers (front-load washers and top-load washers are measured separately); clothes dryers; dishwashers; cooking appliances (cooktops, ranges and ovens are measured separately); over-the-range microwaves; and refrigerators (French door refrigerators, side-by-side refrigerators and top-mount freezer refrigerators are measured separately). The 2015 Laundry Appliance Satisfaction Study is based on more than 7,000 evaluations from customers who purchased clothes washers and/or clothes dryers during the past 24 months. The study was fielded in January and February 2015. The 2015 Kitchen Appliance Satisfaction Study is based on more than 4,100 evaluations from customers who purchased dishwashers; more than 5,600 evaluations from customers who purchased cooking appliances; more than 2,900 evaluations from customers who purchased over-the-range microwaves; and more than 7,000 evaluations from customers who purchased refrigerators during the past 24 months. The study was fielded in January and February 2015. For additional information regarding J.D. Power solutions for the home improvement industry visit: http://www.jdpower.com/industry/home-improvement Media Relations Contacts John Tews; Troy, Mich.; 248-680-6218; media.relations@jdpa.com About J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info About McGraw Hill Financial www.mhfi.com
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Note: Eleven charts follow.
846
841
840
839
827
827
824
801
799
741
700 750 800 850
Samsung
LG
Electrolux
Maytag
Kenmore Elite
Front-Load Washers Average
Whirlpool
Kenmore
GE Appliances
Amana
J.D. Power2015 Laundry Appliance Satisfaction StudySM
Overall Customer Satisfaction Index RankingFront-Load Washers Segment
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Laundry Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
836
834
828
824
817
811
794
783
774
774
700 750 800 850
Samsung
LG
Kenmore Elite
Whirlpool
Maytag
Top-Load Washers Average
Kenmore
GE Appliances
Amana
Frigidaire
J.D. Power2015 Laundry Appliance Satisfaction StudySM
Overall Customer Satisfaction Index RankingTop-Load Washers Segment
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Laundry Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
849
847
835
834
831
825
810
807
801
794
774
700 750 800 850
Samsung
Whirlpool
LG
Kenmore Elite
Maytag
Clothes Dryers Average
Electrolux
GE Appliances
Kenmore
Frigidaire
Amana
J.D. Power2015 Laundry Appliance Satisfaction StudySM
Overall Customer Satisfaction Index RankingClothes Dryers Segment
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Laundry Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
835
831
816
806
805
804
804
801
800
800
794
793
790
783
780
774
763
755
740 760 780 800 820 840
Bosch
LG
Kenmore Elite
KitchenAid
Amana
Maytag
Miele
Whirlpool
Fisher & Paykel
Dishwashers Average
Kenmore
Samsung
Electrolux
GE Appliances
Bosch Ascenta
Frigidaire
Frigidaire Gallery
Frigidaire Professional
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingDishwashers Segment
844
835
832
829
822
821
819
819
813
811
806
802
799
797
797
783
775
750 770 790 810 830 850
LG
Kenmore Elite
Samsung
Whirlpool
KitchenAid
Amana
Frigidaire Gallery
Maytag
Freestanding Ranges Average
Kenmore
Electrolux
GE Monogram
Frigidaire
Bosch
GE Appliances
Jenn-Air
Hotpoint
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingFreestanding Ranges Segment
810
808
806
805
802
797
788
787
776
760 780 800 820
Bosch
KitchenAid
Whirlpool
LG
Frigidaire
Cooktops Average
GE Appliances
Kenmore
Jenn-Air
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingCooktops Segment
818
807
804
801
796
795
792
780 800 820
GE Appliances
KitchenAid
Wall Ovens Average
Bosch
Kenmore
Frigidaire
Whirlpool
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingWall Ovens Segment
815
813
813
812
809
797
794
793
789
788
781
780
778
763
740 760 780 800 820
Kenmore Elite
Electrolux
LG
Samsung
KitchenAid
Bosch
Kenmore
Over-the-RangeMicrowaves Average
Whirlpool
Frigidaire
GE Appliances
Maytag
Frigidaire Gallery
Amana
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingOver-the-Range Microwaves Segment
841
824
815
812
805
805
803
800
794
786
784
780
750 770 790 810 830 850
LG
Kenmore Elite
Samsung
Kenmore
Whirlpool
Side-by-SideRefrigerators Average
Maytag
Frigidaire
GE Appliances
Frigidaire Gallery
KitchenAid
Amana
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingSide-by-Side Refrigerators Segment
841
828
823
821
821
820
815
800
796
793
790
770 790 810 830 850
Samsung
LG
Kenmore
Kenmore Elite
Whirlpool
French DoorRefrigerators Average
Maytag
Frigidaire Gallery
GE Appliances
Electrolux
KitchenAid
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingFrench Door Refrigerators Segment
797
778
769
767
759
759
752
748
740 760 780 800
LG
Whirlpool
Frigidaire
Top-Mount FreezerRefrigerators Average
GE Appliances
Maytag
Kenmore
Frigidaire Gallery
J.D. Power2015 Kitchen Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
JDPower.comPower Circle RatingsTM
for consumers:
Among the bestBetter than mostAbout averageThe rest
Power Circle Ratings Legend
Source: J.D. Power 2015 Kitchen Appliance Satisfaction StudySM
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in th is release or J.D. Power survey results without the express prior written consent of J.D. Power.
Overall Customer Satisfaction Index RankingTop-Mount Freezer Refrigerators Segment
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