Outsourcing and Other Workplace Strategies to Meet Clients

© 2014 Robert Half Legal. An Equal Opportunity Employer M/F/D/V. All rights reserved. This material is the

confidential property of Robert Half Legal. Copying or reproducing this material is strictly prohibited. © 2014 Robert Half Legal. An Equal Opportunity Employer M/F/D/V. All rights reserved.

Outsourcing and Other Workplace

Strategies to Meet Clients’ Changing

Demands for Legal Services

Billie Watkins, District Director, Robert Half Legal

Mark Newman, Branch Manager, Robert Half Legal

Judd Henry, Managing Director & Senior Counsel, The Bank of NY Mellon

What We’ll Cover

Legal industry trends

Hiring outlooks

Strategies for success

How outsourcing can help your legal team

Flexible staffing for a competitive advantage

What’s next in the legal profession

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Legal Industry Trends

Client demands are influencing

delivery of legal services

Hiring focused on personnel with

specialized skills

Also: Soft skills and tech expertise

Use of flexible staffing models and

outsourcing on the rise

More strategic use of resources for

eDiscovery

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Trends for 2015:

Law Firms

Law firms are actively recruiting

In-demand practice groups:

– Corporate/general business

– Compliance

– Litigation

– Intellectual property

– Real estate

Focus on candidates with business development skills

experience and business development skills

Incentivized compensation packages to attract and retain

top talent

Strategic use of flexible staffing models

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Trends for 2015:

Corporate Legal Departments

Expanding internal teams, keeping more work in-house

to contain outside counsel costs

Recruiting experienced candidates with law firm

experience, business backgrounds and industry

expertise

Additional staff needed to handle rising workloads in the

areas of:

– Litigation

– Compliance

– Corporate transactional

– Contract administration

Bringing in legal professionals on project basis

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Legal Industry Trends

Which of the following issues will have the biggest impact

on the practice of law in the next five years?

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Emerging

Technologies 34%

19% Governance

Regulations

18% Privacy, Data

Security Concerns

12% Globalization

Legal Industry Trends

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Responding to Marketplace

Pressures with:

Alternative Fee Arrangements

Enhanced Customer Service

Flexible Staffing Models

Cost Transparency

The Outlook for Lawyers

Hiring tied to practice area,

sector expertise

Tenure, experience in demand:

– Senior and midlevel associates

– Knowledge of particular industry or sector

– Experience or degrees in engineering,

science fields, banking and finance

– Technical proficiency

Market for new and first-year associates

improving but still modest

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The Outlook for Paralegals

Paralegals assuming broader roles

Managing a wide range of

assignments

Hybrid/blended paralegal positions

growing

Backgrounds in demand:

– Practice area expertise – compliance,

contract/lease administration, eDiscovery

– Insurance, financial services, real estate,

healthcare

– Bachelor’s degree, paralegal

certification

– Technical skills/experience and aptitude

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The Outlook for Legal Secretaries

Lawyer-to-legal secretary ratios

are changing

Most marketable legal secretaries

possess:

– Three to five years of experience

– Backgrounds in high-demand practice areas

– Adaptability, resourcefulness and initiative

– Technical aptitude

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High-Value vs. Commoditized Legal

Services

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LAW PRACTICE MANAGEMENT

STRATEGIES FOCUSED ON

QUALITY AND VALUE

BESPOKE VS. STANDARD

LEGAL SERVICES

CLIENTS DEFINING

HIGH-VALUE LEGAL WORK

Strategies for Success

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MONITOR The business marketplace and trends

impacting the evolving

legal landscape.

ADAPT To changing business environment and

marketplace influences.

BE FLEXIBLE & CREATIVE Embrace innovative ways to

deliver legal counsel and services

that clients want and need.

Outsourcing Your Legal Team

Legal staffing agencies can help

Contract lawyers, paralegals, e-discovery consultants

All negotiations handled

Or true outsourcing with a service provider

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Outsourcing Your Legal Team

Avoid bad hires

Increase legal support

Save money

Bridge talent gaps

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Considerations for Engaging Outside

Service Providers

What’s the real cost?

Customize the contract

Confidentiality and Security

Quality Control

Domestic vs. Overseas

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Flexible Staffing for a Competitive

Advantage

Access to larger pool of professionals

Budget-friendly

Protects core staff from burnout

Smaller departments can provide more services

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Flexible Staffing for a Competitive

Advantage

Lawyers are most likely to hire attorneys on a project basis

for:

Litigation: 35%

Discovery: 16%

Labor & employment: 13%

Bankruptcy/foreclosure; restructuring/insolvency: 13%

Intellectual property: 12%

General business/corporate law: 11%

Other: 6%

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Project Staffing Success Story

“During an acquisition last year, we needed highly

knowledgeable, experienced tax and mergers &

acquisitions experts to help us make informed decisions

and execute the very complex work efficiently – and we

obviously couldn’t afford to hire that kind of talent internally.

Bringing in specialized legal counsel on a project basis

enabled us to complete the merger in a reasonable time

frame, knowing that all the legal requirements, notifications

and licensing issues were managed correctly.” — Tim Collins, general counsel and chief ethics and compliance officer,

Convergent Outsourcing, Inc.

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What’s Next?

Retirements leaving gaps in leadership

– Shortfall of 200,000 legal professionals

GCs focusing on recruiting and retention, succession

planning and leadership development

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What’s Next?

Law firms will become more nimble, diverse

and global-minded

Firms need to deploy exactly the right expertise and

talent at the right time to improve client services

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Any Questions?

Future Law Office research:

www.futurelawoffice.com

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© 2014 Robert Half Legal. An Equal Opportunity Employer M/F/D/V. All rights reserved. This material is the

confidential property of Robert Half Legal. Copying or reproducing this material is strictly prohibited. © 2014 Robert Half Legal. An Equal Opportunity Employer M/F/D/V. All rights reserved.

Outsourcing and Other Workplace

Strategies to Meet Clients’ Changing

Demands for Legal Services

Billie Watkins, District Director, Robert Half Legal

Mark Newman, Branch Manager, Robert Half Legal

Judd Henry, Managing Director & Senior Counsel, The Bank of NY Mellon