View
235
Download
0
Category
Preview:
Citation preview
QMS + C2K = TSA’s? A Shipper’s Perspective
Microsoft’s View on Transportation Service Providers and Visibility into the Supply Chain
C LIBERJim Patton
E- HOSJim PattonDirector – Global Trade Compliance and PolicyMarch 10, 2010
Microsoft Corporation
• Co-founded in 1975 by Bill Gates, Paul Allen. Now 92,000 employees• Original Mission: “A computer on every desk and in every home,
running Microsoft software.“• With release of Windows 7 in December 2009, Windows finished theWith release of Windows 7 in December 2009, Windows finished the
year with a 92.2 % share in operating systems.• World's largest software company by revenue, with $58.43 billion of
revenue in 2009revenue in 2009.• Now far more than a software company, with MSN, MSNBC, Xbox 360,
WindowsLive and Online Services• In 2008, Standard & Poor‘s upgraded the stock to AAA, the highest
possible rating and only the 5th US company to reach such rating.
Microsoft: Your Potential, Our Passion
9
Microsoft Global Trade Organization: Scope
• 60% of sales outside of the US60% of sales outside of the US• Ship to 147 different countries
S l b idi i ti t• Sales subsidiaries on every continent• 4 Regional Operating Centers and Mini-OC’s• Hardware and software shipments employing
all modes of transportp• Third party management of supply chain
activityactivity
10
Microsoft Global Trade Organization: Mission
• GTO Mission: Drive access to global marketsGTO Mission: Drive access to global markets and set the standard for world-class trade compliance with breakthrough approaches incompliance with breakthrough approaches in risk management, thought leader engagement and excellence in personalengagement, and excellence in personal leadership.
11
Microsoft’s TSA Selection Criteria
• Ability to integrate service provision across supply chain
• Reliability and timeliness of services• Supply chain security• Regulatory compliance standardsg y p• Visibility for MS into goods movement• Performance measurement and data connectivity• Performance measurement and data connectivity• Price competitiveness
12
Cargo 2000 Customer Service Aspects
• Provide a range of guaranteed door-to-door, time definite services globally at competitive price levels.
• Deliver as promised against agreed measurable criteria, deliver on-time deliver complete deliver secure contentsdeliver on-time, deliver complete, deliver secure contents, with no loss, damage or pilferage.
• Pro-actively communicate reliable and timely information, y yincluding 24 hour 365 day customer service.
• Simplify procedures industry wide while migrating to l t i t dielectronic trading.
• Ensure accurate billing and total cost transparency between all parties
13
between all parties.
TSP Management from Set-up to Operations
TSP Onboarding• Corporate standard
Supply Chain Management• Regular meetings betweenCorporate standard
Transportation Services Agreement, SOW
Regular meetings between service providers and our managers
• Onboarding meetings between regional, corporate and TSP team.
• Data shared between transportation service provider, broker andand TSP team.
• Close coordination between MSFT trade and logistics t TSP’ d b k
provider, broker and importer
• Regular reporting of issues, d l d ith RCAteams, TSP’s and brokers
from onset.• Establishment of data
delays and errors, with RCA and corrective action plans trackedEstablishment of data
sharing standards upfront.
14
Compliance/Infrastructure Projects to Meet Needs
C LIBER• Standardizes requirements for supply
chain activity
C LIBER
E- HOS chain activity• Establishes SME oversight of supply
chain management processes
E HOS• SAP back-end enhancements (invoicing and screening)
• Enables reporting and visibility into costs and payments (FCPA compliance, VAT recovery)
I t C li t d d
( g g)• TradeNet Compliance Documentation• Broker/Freight Forwarder Management system
Impacts: Compliance standards, itemized costs, auditable data and reporting, delivery speed
• Robust user interfaceImpacts: Tracking, screening, invoicing, reporting, delivery speed, record keeping,
f t d i t
15
awareness of trade requirements
ETHOS Infrastructure: Leveraging MS Solutions
SAP• Cost and shipment delay
reductions
The Backbone- Compliance Screening- Enhanced and flexible
documentation- Electronic Invoices
BackboneBackbone
Brokers +Brokers +C t d ti / VAT
Trade Broker Database- Electronic feeds from
Brokers
Electronic Feeds
OS
OS
Trade DatabaseTrade DatabaseAccess to information and basis for reporting
Brokers + Brokers + Freight ForwardersFreight Forwarders
Electronic Feeds
• Cost reductions / VAT retrieval
Brokers- Data granularity & clarity- Access to data and
reporting enhancements
ETH
OET
HO
TradeNet PortalTradeNet Portal
• Data availability, management reporting, access to training
TradeNet Portal- Portal for all Trade
Information- Access point to product
information
UsersUsers
information- Feeds directly from
backbone for reporting
• Common IT infrastructure Base IT PlatformBase IT PlatformInfrastructure and Management LayerInfrastructure and Management Layer
© Microsoft Corporation, 2007
Uniform Standards, Data Reporting, & AuditCALIBER BROKERAGE MANAGEMENT Tier 1 Tier 2 Approved Brokers OnlyApproved Brokers Only
VendorCustoms
Broker
Broker Data
CALIBER BROKERAGE MANAGEMENT IMPROVEMENTS
Standard data reporting elements mandatory for all brokers and vendors
Standard data reporting elements mandatory for all brokers and vendorsCustoms
Clearance
El t i d i fEl t i d i f
XML
VendorSystems
Broker Systems
CustomsGovernment Agencies
Broker
Trade provides standards andTrade provides standards and
Opportunity to do direct filing to Customs through systemOpportunity to do direct filing to Customs through system
Broker Data
Freight Forwarder
VendorBroker
COO/etc. data from system to DTVsCOO/etc. data from system to DTVs
Electronic order info Transfer between systems
Electronic order info Transfer between systems
standards and conducts audits of brokerage community
standards and conducts audits of brokerage communityCustoms
Gov’t Agencies
__________________________
__________________________
AES Filing
AES__________________________
__________________________
SED Filing
SED
G/L Accounts accommodate Trade elementsG/L Accounts accommodate Trade elements
SAP/GTS Vendors engage a specific broker community whomeet Microsoft Trade Standards and
d i
ETHOS SYSTEMS IMPROVEMENTS
Direct Filing
(Where appropriate)
Direct Filing
(Where appropriate)
Compliance Trade Management
undergo rigorous training and audit
Broker control…including Broker control…including
Global ProcessGlobal Process
ComplianceIncreased accuracyReal-time updatesData Access and granularity
Planning/Strategic ManagementManage brokerage for compliance and payment accuracyFCPA review
Broker Compliance Manager (GTO)
gvalidation of C-TPAT and
related compliance obligations.
gvalidation of C-TPAT and
related compliance obligations.
GTO
End State: Quality Service Delivery through Visibility and Data Integrations b ty a d ata teg at o
• The quality, visibility and reliability provided by your adoption of C2K standards enables MSFT to accelerate product development and delivery, reducing costs and uncertaintyreducing costs and uncertainty.
• Security and Compliance capacity are minimum thresholds for business with Microsoftthresholds for business with Microsoft.
• Your coming to the table with tracking, reporting and measurement systems ready for integration with ourmeasurement systems ready for integration with our systems = accelerated realization of benefits
• And hence QMS + C2K = TSA’sAnd hence … QMS + C2K TSA s
18
QUESTIONS
Jim PattonDirector – Global Trade Compliance and Policy
19
james.patton@microsoft.com
Recommended