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Warm Welcome
Matrix ETERNITY : The IP-PBX
with Seamless Mobility and
Universal Connectivity
ETERNITY IP-PBX Family
ETERNITY ME16S
ETERNITY ME10S
ETERNITY GE12S
ETERNITY GE6S
Matrix ETERNITY PEThe Enterprise-Grade PBX for Futuristic Businesses
ETERNITY PE3SS ETERNITY PE3SP ETERNITY PE6SP
Small and Medium Businesses
Offices, Factories, Branch Offices/Ware Houses
Consultants, Doctors, Architects, Chartered Accountants
Banks, Hospitals and Schools
Government Organizations
Telecom Service Provider
Internet Telephony Service Provider
Target Customers
Applications
IP-PBX for Enterprise
PBX for Small and Medium Businesses
ISDN Key Telephone System
Hospitality Solutions for Motels and Guest Houses
VoIP-GSM/3G Gateway Solution for Third Party Legacy PBX
Matrix ETERNITY GEThe All-Integrated Communication Platform for
Growing Enterprises
ETERNITY GE12SETERNITY GE6S
Mid-Size Enterprises
Corporate Offices and Factories
Banks, Hospitals and Schools
Mid-Size Hotels/Motels
Telecom Service Providers
Internet Telephony Service Providers
Target Customers
Applications
IP-PBX
PBX for Growing Enterprises
ISDN Key Telephone System
Hospitality Solution for Mid-size Motels
PRI-GSM/3G Gateway Solution for Third Party Legacy PBX
VoIP-PRI Gateway Solutions for Third Party Legacy PBX
VoIP-GSM/3G Gateway Solutions for Third Party Legacy PBX
Matrix ETERNITY METhe Complete Communication System for
Medium Enterprises
ETERNITY ME16SETERNITY ME10S
Large Enterprises
Corporate Offices
Hotels/Motels
Government Organizations
Target Customers
Applications
IP-PBX
PBX-KTS for Medium and Large Enterprises
ISDN Key Telephone System
Intercom Communication and Security System for Modern
Apartments
Hospitality Solution for Motels
IP-PBX Application
Multiple Branches Connectivity
Internet
Mobile SIP Client
Head Office (with ETERNITY IP-PBX)
Branch Office(without any PBX System)
ETERNITY IP-PBX
International Brach Office (with Traditional PBX System)
VoIP Gateway
PSTNExisting
PBX
Multi-Branch Connectivity using IP Networking
Key Aspects
IP-PBX Functionality
Universal Connectivity
Seamless Mobility
Versatile Platform
Productivity
Cost Reduction
Built-in Functions
Integration
Flexibility
Scalability
Reliability
Convenience
Security
Monitoring
Open Interfaces
Key Aspects
IP-PBX Functionality
IP Trunks and Users
IP Trunks and Users
• Automated Discovery and Registration of IP Addresses on the Public Network
• IP Users always Connected to ETERNITY using DNS associated with the Dynamic IP
• Prevent Reconfiguration of System each Time a Network Infrastructure Changes
Users
Internet
Mobile SIP Client
PC WithSoft phone
IP-Phone
VoIP ATA
DNS Server
dynalias.org
DNS Client
matrix-pbx.dynalias.org
matrix-pbx Public IP
ABC Public IP
XYZ Public IP
Creates an Internet name for IP-PBX that tracks your current dynamic IP address
Receives updates from the DNS Client PBX and links your current dynamic IP to your Internet Name
ETERNITY IP-PBX
Dynamic DNS (DDNS)
Number of VoIP Calls
ETERNITY PE supports Maximum 16 and GE/ME Supports 32 Calls
per Card
Can be Scaled up in Equivalence to as Many Available Universal
Slots
Maximum 512 VoIP Calls Can be Supported by ETERITY ME16S
# Optional Connectivity
System Resources
System Resources Description
Maximum CapacityETERNITY PE ETERNITY GE ETERNITY ME
3SS 3SP 6SP 6S 12S 10S 16SUniversal Slots For Expansion Cards 3 3 6 6 12 10 16
SLT Ports Single Line Analog Telephones 24 24 48 120 240 320 320 or 512*
DKP/DSS Ports Proprietary Digital Key Phones or DSS Consoles 24 24 32 48 48 64 or 128* 64 or 128*
CO Ports Two Wire Trunk (CO) Lines 8 8 16 96 128 128 128
BRI Ports ISDN BRI Network or ISDN Compatible Devices - 6 12 24 32 32 32
T1/E1/PRI Ports T1 or E1 or ISDN PRI Network or Compatible Device - 3 6 6 8 8 8
GSM/3G Ports GSM/3G Network 8 8 8 24 40 24 or 64* 24 or 64*
Door Phone Ports# Door Phone Connectivity (4-Wire) 3 3 3 - - - -
E&M Ports E&M Network - - - 24 48 80 128
Voice Mail System(Number of Ports)
Voice Mail System with Auto-Attendant and 512 Mail Boxes 16 16 16 16 16 16 16
Magneto Ports To Connect to Magneto Phones - - - - - 80 128
* With PS48VDC – 500W
System Resources Description
Maximum Capacity
ETERNITY PE ETERNITY GE ETERNITY ME
3SS 3SP 6SP 6S 12S 10S 16S
VoIP Card VoIP Phones, Soft phones, Mobile SIP Clients 3 3 6 6 12 10 16
VoIP ClientsRegistration of VoIP Phones, Soft phones and Mobile SIP Clients
50 50 50 500 500 999 999
VoIP Trunks SIP Trunks (Clients) for ITSP or Peer-to-Peer 4 4 4 16 16 32 32
VoIP Channels per Card
Simultaneous VoIP Calls per Card 8/16 8/16 8/16 16/32 16/32 16/32 16/32
VoIP Calls Simultaneous VoIP Call Participants 48 48 80 192 384 320 512
System Resources – IP
Feature Transparency
IP Users Can Avail Features similar to DKP and SLT Users
Following Features are Available to IP User:
Voice Mail
Call Transfer
Call Toggle
Directory Dialing
Call Forward
Call Hold
Do-Not-Disturb
Do-Not-Disturb Override
Call Pickup
Auto Call Back
Barge-In
Raid
Network Address Translation
A Technology used by Firewalls and Routers
Benefits: Allows Multiple Devices in a LAN to Share a Single Public IP Address
Enhances Security by Avoiding Direct Communication
NAT Support
Head Office
Branch Office
NAT Router
192.168.50.10192.168.50.11
Translation Table
Private IP Public IP192.168.50.10 214.20.120.110
NAT Router-Basic Operation
NAT Router
WAN
WAN
IP
ETERNITY VoIP Card as a Client
ETERNITY VoIP Card as Client
Response Delivered to Device which Started the Connection
Private IP Translated to Public IP
214.20.120.110
STUN-Application Scenario
IP
ETERNITY VoIP Card as Client
STUN Server
Gateway/Firewall/Router
STUN Client sends a request to STUN server
The Server Reports Back with the Public IP Address of the NAT Router and which
Port is Opened by NAT to Allow Incoming Traffic
ETERNITY as a VoIP Client can Now Communicate the Public IP and Port details
while trying to Register With the IP PBX
Private IP: 192.168.50.10
Open Port: 5060
Public IP of NAT: 214.20.120.110Open Port : 1
ETERNITY IP-PBX
STUN Support
UDP: A Network Protocol for Transmitting Data (Without
Acknowledgement/Connectionless Protocol)
SIP Based VoIP Calls uses UDP as Transport Protocol
STUN Allows ETERNITY VoIP Client to work behind a Symmetrical
NAT and Establish a VoIP Call
Universal Connectivity
ETERNITY - Universal Connectivity
Extension Side InterfacesTrunk Side Interfaces
Seamless Mobility
Seamless Mobility
GSM/3G Connectivity
Mobile Phones as Extensions
Mobile Extension Call Management
Dual Ring
Automatic DISA
Wireless Solution
GSM/3G Connectivity
In-skin GSM/3G Card
4 SIMs per GSM/3G Card
Offers Direct Connectivity to GSM/3G Network
Avoids External FCT Requirement
Single RT (Roof Top) Antenna per GSM4/3G4Card
Faster Processing of GSM/3G Calls
GSM/3G Calls Routed through the Cheapest Service Provider
Automatic Call to Missed (Predefined) Calls on GSM/3G SIMs
Call Budget on GSM/3G Trunks
Mobile Phones as Extensions
Mobile Ext. – Call Management
Make Internal and Outgoing Calls
Receive Internal Calls and Incoming Calls of Trunk
DDI Routing (on T1E1PRI)
Return Call to Original Caller (RCOC)
Global Directory Dialing
Personal Directory Dialing
Raid
Call Transfer
Call Forward (With Dual Ring Option)
Mobile Ext. – Call Management
Multiple Participants Conference
Priority
Forced Release
Barge-In
Interrupt Request
Do-Not-Disturb with Override
Call Pickup
Call Toggle
Call Hold
Paging
Dual Ring
Flexibility to Attend Desk Calls on Your Mobile
Simultaneous Ringing on Internal Extension (Desk) as well as on
Mobile Phone
Whichever Answer First, Other Disconnects
Not Applicable when Call is Routed through CO and E&M
A Great Advantage to “Mobile Workforce”
Dual Ring – An Illustration
GSM
PSTN
Internet
CO
ISDN ‐ BRI
ISDN ‐ PRI
VSAT
E&M
VoIP
Magneto
Access System Resources to :
Make Calls
Activate/Deactivate Features
Programming/Administer the System
No need to dial DISA login code and Station Number-password
Such 999 Numbers can be Programmed
Automatic DISA
An Illustration
PSTN
ISDN
Dial : +91 265 2630555
• Dial Number : +91 265 2630555 to access the system• Mobile Number : 9xxxx xxxxx programmed in DISA Authentication Table• System will give Dial tone directly (Class of Service can be defined)• Make an International Call through VoIP/ISDN Lines Available
Wireless Solution – No Need of DECT
Existing GSM/3G and SIP Client Mobile Terminals can work as
Extensions of the PBX system just as Wired Extensions
Advantages over DECT
Simple Implementation
Wider Range Connectivity
Feature Rich
Scalability : Up to 32 Mobile Trunks and 500 IP Users; Far more
than DECT System Capacity
Cost : Conventional Mobile Phones and IP Terminals can be used
Versatile Platform
Many Applications
PBX and KTS
IP-PBX
Universal Gateway
Hospitality PBX
Group PBX
Least Cost Router
Audio Conference Bridge
Video Conferencing
Productivity
Productivity
Auto-Redial
Auto-Answer
Boss Ring
CLI based Routing
Conference Dial-in
Department Call
Memory Dialing
Priority
Auto-Redial
ETERNITY can be instructed by the User to Auto-Redial Busy Number
Keep Dialing a Busy Number repeatedly till it gets Connected
Can be Prioritized
Programmable Redial Intervals and the Redial attempts Vary
depending on the Priority
Auto-Answer
Enable an Operator to Answer Incoming Calls Automatically
No need to Pick up the Handset or Press Speaker Phone Key again
and again
If Headset is used then Incoming Call Speech can be Heard Directly
Saves Time and Effort
Boss Ring
Different Ring Cadences depending upon the Call Origination
Eight Types of Ring Cadences: Internal Calls, Call from Boss,
Alarms, Auto Redial, Auto Call Back etc.
Can be Identified from Ring itself and hence Prioritized
Accordingly
CLI based Routing
Route Incoming Call from a Specific Number or a Destination to a Pre-assigned
Number
No Need of an Operator or Auto-Attendant Assistance to Route the Call
Calls will not be Matured, if not Answered
400 CLI Numbers can be Programmed
Incoming Calls can be Routed on SLT, DKP, CO, GSM/3G,
VoIP and ISDN BRI-PRI
Conference Dial-In
Logistics & Transportation
Field Sales Person(Mobile SIP Client)
Technical Support Team
Reception
Sr. Manager-Production
Sr. Manager-SalesPSTN
Internet
ETERNITY IP-PBX
Factory WorkersLocal LAN
GSM/3G/ 15/21 People can be included in a single Dial-in Conference
All the Parties are informed about Scheduled Conference Prior to the event By dialing Conference Dial-In code, relevant Parties can join Conference with ease
Department Call
Maximum 16 Department Groups can be Formed Each Department Group can have 16 Stations
Incoming Calls can be Routed to a Departmental Group
Any Member of the Group can Answer the Call
Station Log-in and Log-out Facility Log-in and Log-out Details can be Printed
Such 250 Entries can be Printed
Memory Dialing
Frequently Called Numbers can be Stored in Memory along with
Name
User can dial any of these Numbers with Access code and then
Index Number
DKP User can Dial-by-Name ; No need to remember Memory Index
Saves Time and Organized Way of Working
ETERNITY IP-PBX
PSTN/GSM/Internet
Internet
Sr. Manager
Technical Support-Head Office
Customer Care DepartmentRemote Office
Priority – An Illustration
Local LAN
Call 1With Normal Priority
Call 2With Normal Priority
Call 3With Highest Priority
Sr. Manager’s Call gets through
Allows Certain Calls to have Higher Priority of Access over Others
Cost Reduction
Cost Reduction
Call Budget on Extensions
Call Budget on Trunk
Call Duration Control
Common Platform
CUG over GSM
VoIP
Call Budget on Extensions
Set Call Budget Limit per User
The Station is Locked – Once Call Budget Value is Exceeded
Call Cost Display on DKP – Budget Allocated/Consumed
ETERNITY IP-PBX
International CallsLong Distance CallsLocal Calls
Long Distance CallsLocal Calls Local Calls
Class of Service
Allocated Call Budget
Locks Dialing Facility when allocated budget exhausted
Premier Suite
Economy Suite
Guest Room
Hotel XYZ
Guest RoomEconomy SuitePremier Suite
$100 $50 $25
$0 $0 $0
501
301
101
An Illustration
Call Budget on Trunk
Different Service Providers offer Different Schemes
Define Call Budget with Specific Amount and Minutes
Applicable to CO, ISDN PRI, ISDN BRI, GSM/3G and VoIP
Lock Trunk Once Budget gets Exhausted
Amount/Minutes assigned on Trunk can be Changed to a Specified
Value, Manually or Automatically on Specified Date of Every Month.
Call Duration Control
Calls can be Disconnected after a Pre-defined Time Elapses
User Specific Call Duration Control with Multiple option for Each
Type of Call
System gives Specific Indication before Disconnecting a Call
Effective Sharing of Telephone Resources
Controls Time Spent on Phone
Common Platform
ETERNITY Family – Identical Functions and Features
Universal Connectivity
Use same User Terminals
Run on Same Software Structure from PE to GE to ME
Easy to Expand and Maintain
CUG over GSM/3G
CUG SIMs can be Used
Accessible and Shared by all the PBX Users
CUG calls can be routed through CUG SIMs
Mobile Extension
Use System Resources of EPABX System
Substantial Saving on Telecom Cost
GSM/3G
GSM/3G Card
DKP 1
SLT
IP Phone 1
IP Phone 2
PC Soft Phone
DKP 2
ETERNITY IP-PBX
CUG over GSM/3G Network
+91 9999900001
+91 9999900002
+91 9999900003
Incoming Number:+91 9999900005
Incoming Number:+91 9999900005
+91 9999900005
An Illustration
VoIP Clients
World Wide Portability
Remote User Connected to Internet will be Part of an
Organization PBX
Remote user can use PBX Resources (Make Calls through PBX
Trunks)
Very Useful for Inter-branch Communication and Field Staff
Huge Saving on Telecom Cost
Built-in Functions
Built-In Function
Auto-Attendant
Conference Channels
Multiple Multi-Party Conference
CDR with Call Cost Calculations
SMDR Report
CLI – Caller Line Identification
Least Cost Routing
Logical Partitioning
Multiple Gateways
Auto-Attendant
Handles 5 Callers at a Time
Call Status Information
Supports Dial-by-Name
Welcome Greetings
PSTN
No Answer User Busy
Call to Joseph
Caller
Call Established
Smith 502
Sara 503
Joseph 501
Calling Activity:Dialed Extension Number: 501Dial by Name: Joseph, Dial 567
The Person you wish to talk is not available. Please dial1 to retry9 to go to operator0 to go to initial node# to disconnect
Welcome to Matrix Telecom !Dial Extension Number7-Dial by Name8-Leave a Message5-Listen Promotional Scheme9-Go to Operator
Operator
1
9
0
#End
8
3
6
1
5
7
2
4
Auto-Attendant – An Illustration
ETERNITY IP-PBX
Conference Channels
Maximum 6 Participants with ETERNITY PE3S
Maximum 15 Participants with ETERNITY PE6SP and ETERNITY GE
Maximum 21 Participants with ETERNITY ME
DSP based Solution: Crystal Clear Voice
External and Internal Parties in a Single Conference
Multiple Conference Group Simultaneously
Conference Dial-In
00
Multiple Multi-Party Conference
Logistics & Transportation
Field Sales Person(Mobile SIP Client)
Technical Support Team
Reception
Sr. Manager-Production
Sr. Manager-Sales
PSTN
Internet
ETERNITY IP-PBX
Factory Workers
Local LAN
GSM/3G
CDR with Cost Calculations
Call Detail Record of Outgoing, Incoming and Internal Calls
Buffer Capacity: 6000 Outgoing, 5000 Incoming and 1000 Internal
Calls
Structured Call Charges – based on the Outgoing Trunk used for
Dialing
Options of Fixed, Unit wise and Percentage wise Service Charge
Charges on Special days can be defined
Call Rates can also be defined based on the Time-Zone
Sample SMDR Report
CLI – Caller Line Identification
Supports CLI on Analog, Digital, GSM and VoIP Trunks
Supports DTMF and FSK Analog CLI
Displays CLI on SLT and DKP
Time and Date Display on FSK CLI
CLIR for Internal Calls
Least Cost Routing
Automatically Selects the Most Economical Route for Each Outgoing
Trunk Call
Comprehensive LCR
3 Types:
Time based
Number based
Combination of Time and Number based
Call made Outside the Organization are always at Least Possible Cost
Calls from VoIP to PSTN and Other Networks are Not Allowed
Calls from VoIP and other Trunk Ports Like CO, PRI, BRI,
E&M and GSM can be Restricted
Logical Partitioning
Logical Partitioning – An Illustration
GSM
PSTN
Internet
CO
ISDN ‐ BRI
ISDN ‐ PRI
VSAT
E&M
VoIP
Magneto
ETERNITY VoIP card as a Client can connect through different
Gateways
Possible to use same card for SIP calling as well as Peer-to-Peer
As many 5 Gateways can be Assigned
Multiple Gateways
MGS – An Illustration
Service Provider
Service Provider
SIP Proxy
Branch Office
ETERNITY as Client
Integration
Integration
Digital Input Port
Digital Out Port
Door-Phone Card (ETERNITY PE)
External Music Port (AIP)
Paging Port (AOP)
VMS Card
VoIP Card
Digital Input Port
External Devices Like Alarm Sensor, Smoke Sensor, Glass
Breaking Detector can be Connected to the Digital Input Port
Built-in with ETERNITY GE/ME
Optional Interface with ETERNITY PE
Sensors
Digital Output Port
Useful for Various Control Applications
External Devices Like Door Lock, Relay can be Connected at
Digital Output Port
3 Digital Output Ports
Supports DISA Operation
Built-in with ETERNITY GE/ME
3 DOP as an Optional Interfaces with ETERNITY PE
Door Lock
Door Phone Card
An option of Connecting 3 Four-wire Door-Phones
On pressing button provided on Door Phone, the programmed
extension will ring allowing the user to talk to the visitor
If Door Lock Release device is connected with DOP, the user can
open the door and let the visitor in
Available with ETERNITY PE
AIP and AOP
External Music Source can be connected to Analog Input Port of
ETERNITY
Public Address System can be connected to Analog Output Port
of ETERNITY to make an announcements
Voice Mail System
In-Skin Card for Voicemail
Handles 16 Calls Simultaneously
Configure as 8 or 16 Ports as per Requirement
512 Mail Boxes Up to 576 Hours of Recording Time with External 32GB Flash Memory
Easy Transfer of Messages to Computer
Voice Mail Notification
Email Notification of Voice Mail
VoIP Connectivity
SIP based VoIP Card
Up to 32 SIP Trunks
Up to 999 IP User Registration
ETERNITY PE : 8/16 Simultaneous Calls per Card
ETERNITY GE/ME : 16/32 Simultaneous Calls per Card
Up to 32 SIP Accounts
Supports Peer-to-Peer Calls (Inter-Branch Office Communication)
999 Peer-to-Peer Table Entries
Multiple Gateways
Flexibility
Flexibility
Configuration (Phone/Key Phone/IP Phone/Mobile/Internet)
DKP Customize Settings Customize for Ringer Tunes, Speech Levels, LCD backlit
Contrast and Brightness Control etc.
Flexible Clock Synchronization
Port Personalities
Software Upgradation
Universal Slots
Installation
Easy to Install
Option of Rack Mount, Wall Mount and Table Top
Industry Standard RJ45 Connectors
Integrated Installation Wizard
Localization
Can be configured to meet the telecom standard where it is installed
Built-in Web Server Functionality with language support of like English,
French, Spanish, German, Russian, Portuguese and Italian
Configured for:
Time Zones
Day Light Saving
Date-Time Format
ISDN Variants
CLIP Variants
Impedance
Flexible Numbering
User can Select Numbers of his Own Choice
Option to Configure One, Two, Three and Four Digits Number
Possible on both: SLT and DKP Phones
9
20
201
3001
Scalability
Scalability
Expansion Cards and Usage
Mixed Card
Software Compatibility
User Terminals
Expansion Cards and Usage
Various Network Interface Cards Available
Offers ETERNITY PE, GE and ME Series Cards
ETERNITY PE has three Variants
ETERNITY GE and ME has two Variant
Expansion card of One Variant can be used in any of the series
Variant
For example ETERNITY GE Card can be used in any of the two
variants of the series
Mixed Card
Hybrid Port Cards for CO, SLT and DKP Interfaces
Select Precise Configuration
Saves Investment on Excess Configuration
Optimum Cost of Acquisition
Software Compatibility
Matrix ETERNITY uses same software structure for PE to GE to ME
Easy Up-gradation and Hassle free Maintenance
Configuration files can be copied from one to other
Same Features and Functionalities Programmed can be Availed
from PE to GE to ME
User Terminals
Same Terminals can be used for ETERNITY PE to GE to ME
Includes Digital Key Phones
EON48P
EON48S
Includes DSS Consoles
DSS16X4
Includes PC based Console – EONSOFT
Includes IP Phones : SETU VP248SE/PE and VP248S/P
Reliability
Reliability
Hot-Swap
Redundancy
Compact and Sturdy
Technology
Hot-Swap
Replacement of Non-working card without switching off the
system
Supported with ETERNITY ME
Offers easy maintenance without disconnecting other on-going
calls
Redundancy
Offers Redundancy for all Important Blocks:
DC Power Supply Card
Master and Switch Card (CPU)
In case of failure of primary system cards the redundant
card takes over smoothly
Available with ETERNITY ME10SDC
Useful in Critical Application such as Hospitals, 24x7 Call
Centers, etc.
Compact and Sturdy
Smaller Footprint
Wall-Mountable and Rack-Mount Design
Easy to Maintain
Occupies Lesser Space
No Moving Parts leads to Higher Reliability
Technology
Distributed Processing Architecture
Used 32-bit ARM RISC Processor
SLIC used for FXS and DAA Module used for FXO Interfaces
Built-on Linux Platform
Best-of-breed Software Protocols Stacks for ISDN BRI, T1/E1,
ISDN PRI, and VoIP SIP
1024X1024 High Density Switching Matrix
Convenience
Convenience
Call Back on Trunk
Direct Inward Dialing
Global Hold
Hot Desking
Live Call Screening
Menu Driven Interface from Key Phone
Return Call to Original Caller (RCOC)
Time Tables and Time Zones
Voice Guidance for Tones
Call Back on Trunk
Call Back to Missed Calls (Calls from programmed defined
numbers)
Incoming Calls Lands on the Mobile Port and Disconnected by
the Caller (Defined Time considered as Missed Call Timer)
System Initiate Call Back from the same Port
Incoming Caller CLI should match with the prefix or number
configured in the Trusted Caller List
Establish the Call as per the Option selected viz. DID or DISA or
Call routed to the Operator
0265 2630555
An Illustration
PSTNDID Auto-
Attendant
09327274303
Direct Inward Dial
Perform Task of an Operator
Built-in Auto-Attendant Greet the External Caller and Transfer it to the
desired Station
User can Reach Desired Station by Simply Dialing the Station Number
This will:
Reduce Burden on Operator
Transfer Calls Faster and Reduce Time
Enhance Company’s Image
Saves Callers Telecom Bill
Very Helpful During Non Working Hours and Holidays
Hot Desking
Now Carry your Extension wherever you go in the Office
It is Possible to transfer features and functionalities
DKP User can Hot Desk it with DKP User
SLT User can Hot Desk it with SLT User
Live Call Screening
A Station can Interrupt and Speak to Caller while Leaving a
Message to the VMS
Forward calls to VMS and Attend, if Important
Feature is Available on DKP
Live Call Supervision
Monitor Calls of a Station, from another Station without Overhearing
the Conversation
The Dialed Number or CLI Information of the Monitored Station can
be Viewed on the CLI Display of the Monitoring Station
Information of the Last Dialed Call can also be Displayed on
Monitoring Station
99250 99250 Monitored Station
Presence and IM
• The embedded Presence Server Maintains and Distributes Presence Information of Users
Registered With the ETERNITY IP-PBX
• Before an Actual Conversation Begins, Presence Determines:• User’s Willingness to Participate in a Conversation through Availability
Available, Busy, Away, Out of Office, etc.
• User’s Preferred Mode of Communication (Call or Instant Messaging)
Available on PC SIP Softphone Zoiper X-Lite EyeBeam
Instant Messaging (IM) is a Popular Mode of Real-Time Communication
Return Call to Original Caller
No need to ask who has called
Called party can directly reach to the concern person without any
delay
Bypass Operator and Auto-Attendant
Saves time of the caller
Boon for the big organization where Group of Trunks shared by the
users
Supported on BRI, T1/E1/PRI, GSM and VoIP(SIP) Trunks
301
System Stores Calling Party’s no. with its Extension Port
An Illustration
When the User Calls Back, Call Gets Routed to the Same Extension
Security
Security
Dynamic Lock
Emergency Numbers and Reporting
Keypad Lock
Security Dialer
Three Levels of Access
Dynamic Lock
Possible to change Toll Control Level automatically at set time
Possible to restrict Trunk Calls from a Station after office hours
dynamically
Emergency Numbers and Reporting
Programmable Emergency Numbers
Can be Dialed by any User Irrespective of the Trunk Access
On Dialing an Emergency Number by the User:
Operator will be informed with Continuous Ring
Operator with DKP will have Display of the User name, Number and
the Emergency Number Dialed
Keypad Lock
DKP User can Lock Keypad with Password Similar
Available with Mobile
Avoids Unauthorized Use
Security Dialer
In case of Emergency, System Dials out Three Pre-defined Numbers Plays Pre-recorded Messages and Waits for an Answer If One of the Number is Found Busy, System Dials out Other Two
Numbers One by One Guaranteed Message Delivery and Confirmation Mechanism System Makes Up to 255 Attempts to Deliver the Emergency
Message
Three Levels of Access
Different Access Levels : User, SA and SE
Each User has can have their own password to Activate/Deactivate
User Features
System Administrator has one Unique Password
Can set /change features for Extension Users
Can Generate Various Reports such as System Activity Log,
SMDR, System Fault Log etc.
System Engineer being Highest Access has one Unique Password
Can Configure System Parameters and All Programmable
Features and Facilities
Monitoring
Monitoring
Conversation Recording
Room Monitor
Conversation Recording
The User can Record his Conversation in his Personal Mail Box
The User can Listen Recorded Conversations Stored in the Mail
Box along with other Messages
Extremely Useful Feature for Organizations that works on Verbal
Commitments
Feature Available on DKP and SLT
Room Monitor
Listen in to the Room where Digital Key Phone installed
Without letting the People in the Room know about it
Monitor the Room even from your Mobile
Open Interface
Open Interface
Hotel-Motel Features (Hotel Module)
CAS Interface
PMS Interface
QSIG
Hotel/Motel Features
Check-in Profile
CAS Interface
Check-in/Check-out
DND
Emergency Calls and Reporting
Floor Service Destination
Flexible Numbering
Front Desk Management
Guest Groups
Guest Name
Guest-in/Guest-out
Hotel/Guest Name
House Keeping
Message Wait Indication
Paging
PMS Interface
Remote Alarms
Remote DND
Room Shift
Room Status Display
Voice Guidance on Tones
Voice Mail Service
Wake-Up Call and Status
CAS Interface
Offers interface for most types of Call Accounting System
Protocols available world-wide.
Easy Integration with the Third-Party Call Accounting Software
Supported 15 Widely used Posting Protocols
Blind Send
Matrix
Holidex
HOBIS A
HOSBIS B
HOBIC
BELL HOBIC
MICORS A
MICORS B
Hilton
Xiox
Comm One
Call-Inn
RCI-CMS
Customized
PMS Interface
Offers interface for most types of Property Management Software
Protocols available world-wide
Easy Integration with the Third-Party PMS
Three Types of PMS Interface
Matrix Type 1
Matrix Type 2
Micros Opera
QSIG Protocol
Allows Feature Transparency
Ideal for Networking of PBXs over ISDN
Helpful for Conditional Expansion of System Capacity
T1/E1/PRI
David - 200
John - 2000
Suzan- 300
Williams - 3000
GSMOn Display
Caller Name: DavidCaller Number : 200
On DisplayCalling Name: SuzanCalling Number : 300
Q-Signaling
CLIP
CLIR
CNIP – Caller Name Identification
Presentation
CONP – Connected Name
Presentation
COLP – Connected Line Presentation
COLR – Connected Line Restriction
Call Forward
Call Transfer
Call Offer
Advice Of Charge
Do Not Disturb
Do Not Disturb Override
Call Intrusion
Auto Call Back Busy
Auto Call Back No Reply
Message Wait Indication
QSIGNALING - Supplementary Features
Thank You
Type of Presentation: ETERNITY IP-PBX Number of Slides: 133 Revised On: Sept 10, 2011 Version-Release Number: V1.R3
For Further Information Please Contact: Email ID: PBX@MatrixComSec.comVisit us at www.MatrixComSec.com
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