March2014 making connections_a&i

Our collections and services: how we can help you and your clients

We want you to take away today..

•How the Library works

•What we hold

•What services can help you and your clients

Business and work related

Independent learners & family history

Professional researchers

Secondary students

Tertiary students and academics

Access and Information staff divided into client-focused teams

Operations teams who look after:

Information Request Service

Document Supply Service

Rosters

And our hard-working behind the scenes teams

Indigenous Unit Indigenous local, cultural

history and family history

public libraries developing their library services and collections for their local Indigenous community.

State Reference Library

MAKING CONNECTIONS, MAY 2013

State Reference Library

State Reference Library• Open seven days a

week

• International collection

• All subjects covered

• Most printed books published after 1850 issued here

The Verandah in the State Reference Library

• Very popular area with clients

• Express internet, wireless, printer/copiers, daily newspapers, casual seating

• Can take coffee in!

SRL Reading Room – Lower Ground 1

• “ Ask here” desk

• Reference collection

• HSC resources

• Recent newspapers

• Recent magazines

Legal Information Access Centre – LIAC

Lower Ground 1

Specialist service

Trained staff

State Reference Library – Lower Ground 2

Family history and local history Specialist staff member

Extensive resources

Five online research guides

State Records resources added when their city office closed

Newspapers

Wonderful resource for family history researchers - many NSW newspapers now on Trove

On microfilm next to family history area

Digital Excellence Project – funds digitisation of more NSW newspapers

New titles added regularly

Mitchell Library

Australian research collections

Documenting history and culture of NSW

Special Collections desk - original (unpublished)

materials - manuscripts, diaries, pictures

and maps as well as rare books

Mitchell collections

Mitchell Reading Room

• Space for private study

• Can take in bottled

water and bags

• Express computers,

Wireless

• Copier/printers

• All books are issued in

State Reference Library

Services

Visit our Ask a Librarian page

Telephone Inquiry Service

Operates Monday to Friday during Library opening hours

• Complex or lengthy enquiries can become Information Requests or we may encourage the client to visit us depending on where they live

Information Request Service Online form for requests

We can spend up to 2 hours research on each enquiry

A maximum of 6 enquiries per client per calendar year

Response within 7 working days

No extensive newspaper or family history research

Research Consultation Service

Clients can book

Useful for extensive research

Librarian will meet with them and help them plan their visit and get them started on their research

Access our collections and most eresources from anywhere if

you’re a NSW resident

Sign up for a Library card

MAKING CONNECTIONS, MAY 2013

Blue Library cardSpecial Collections Library card

Collections – stack storage

Book storage onsite Good to know:

• Most of the collection is kept in our stacks here

• Takes about 45 minutes for material to be retrieved

• Can request 7 days ahead of visit and material will be ready when client arrives

Our offsite storage

• More items being sent offsite to western Sydney

• Next day delivery Mon to Fri available after 4 pm

• Online requesting for books, ring us if looking for a journal or newspaper

From SRL collection only

Books published 1960+

Clients can take book home

Includes Audio visual material

Interlibrary loans for public libraries

Keeping in touch

through…• Facebook

• Twitter

• Flickr

• Pinterest

• Historypin

Some of our Pinterest boards

Any questions?