March 22, 2018 Samir Bagri Director, Global Business Services …€¦ · Aptiv Global Business...

ROBOTIC PROCESS AUTOMATION (RPA)

WHAT IS IT?

HOW DO WE APPLY IT? GOVERNANCE IS KEY!

March 22, 2018 Samir Bagri Director, Global Business Services

Robotic Process Automation (RPA) | March 22, 2018 | Aptiv Confidential

AGENDA

2

• Aptiv Company Background • Aptiv Global Business Services • Understanding RPA and Automation Trends • Can Robots and Humans really work together? • Robot Governance based on experience • Just Automate (three takeaways)

We are a global technology company that develops safer, greener and more connected solutions, which enable the future of mobility.

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Power and Flexibility of Global Footprint and Talent

$1B Annual engineering investment

$19.3B in bookings 109 manufacturing sites

14 major technical centers

147,000 Employees in 45 countries

6,000 focused on software

$12.9B 2017 Revenue

16,000 engineers

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Urban Mobility CHALLENGES by 2050

BENEFITS of mobility automation to cities

+70% Of Population

5x Emissions

4x Cost

3x Travel time

+40% freight

28% Fewer Vehicles

44% Fewer Parking Spaces

30% Shorter Travel Time

66% Lower Emissions

87% Fewer Accidents

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Aptiv Addressing Mobility's Toughest Challenges Aptiv Provides End-to-end Solutions that Allow us to Commercialize New Mobility

ACTIVE SAFETY

USER EXPERIENCE

CONNECTED SERVICES

AUTONOMOUS SYSTEMS

SOFTWARE

SENSING AND COMPUTING

SIGNAL AND POWER DISTRIBUTION

CONNECTIVITY

SMART VEHICLE ARCHITECTURE SMART MOBILITY SOLUTIONS

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Sensing & Computing

DATA TRANSFER SPEEDS

DECISION MAKING

DATA GENERATION

2015

2020

Future 6+ GBPS1

(~90X)

1.5 GBPS1 (~22X)

65 MBPS1

200 TFLOPS2

(~10kX)

2 TFLOPS2 (~1kX)

< 0.2 TFLOPS2 2TB

.01 2015

2020

Future

Processed

Uncompressed

Compressed

VEHICLES DEMANDING EXPONENTIALLY MORE COMPUTING POWER

40+ Terabytes / Hour

1. Megabits per second and gigabits per second 2. Teraflops (TFLOPS) – trillion floating point operations per second

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Enabling End-To-End Mobility Solutions CONNECTING THE VEHICLE TO THE SURROUNDING ECOSYSTEM; DATA SERVICES AND SMART MOBILITY MOVE BEYOND THE VEHICLE TO CREATE VALUE.

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Aptiv will create the next generation of active safety, autonomous vehicles, smart cities and connectivity.

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Services delivered through a Global footprint… in partnership with Aptiv stakeholders and outside service providers

Aptiv Global Business Services (GBS) – Global Footprint

China (Huaqiao)

India (Hyderabad)

Poland (Krakow)

Mexico (Juarez)

USA (Michigan)

Services Order To Cash - Accounts Receivable - Sales Contract Administration Purchase to Pay - Accounts Payable - Travel & Expense Record to Report - General Accounting - Fixed Assets

2000+ 27 64

Metric touchpoints measured every month

SOX controls applicable to GBS

Operational & business Value metrics measured

Every month

146

700+

~30 ~25

Trial Balances handled

across GBS

Human Resources

Countries Serviced

~12

ERPs Languages supported

Aptiv GBS – Scope and Complexity

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• Drive labor arbitrage through optimal locations

• Drive productivity through Robotic Automation / EOS Business Process Improvement

• Drive business initiatives through Innovative Tools

• End to End

• Accuracy

• Completeness

• Timeliness

• Visibility of Processes

• Standard Procedures

• Continuous Improvement

Metrics Measurement

Audit Results

$$$ Value Creation

Control Service Financials

Aptiv GBS – Focus

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Flashback to March 2015

Video

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Defining Robotic Process Automation (RPA)

Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.

IRPA www.irpanetwork.com

Robot mimics Human actions

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Robots range from ‘Macros’ to ‘Intelligent’

Scalable Robot

Process Robot

Knowledge Robot

Competence

Application

Macros Artificial Intelligence

Front end automation

Repetitive rules based tasks, that rely

on structured data

Integration Learning capability

Fuzzy rules and use of

unstructured data

Complex, multi-system dependent

processes

Robotic Process Automation (RPA) | March 22, 2018 | Aptiv Confidential

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GBS Robotic Process Automation – Benefits are Real

Productivity Improvement

Payback

FTE Reduction

Processes Applied

• 45%

• 21

• < 6 Months

• Invoice Processing • Cash Application • Intra-company Transactions

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So What is the Catch…

Robots + Humans

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Can Robots and Humans really work together?

• YES, but needs solid Governance Traditionally companies have an HR organization for people Similarly Robots need a seat at the table

• Names / photos / birthdays – iRobot, C3PO, R2D2… • Robot Job Description – what does the robot do… 24x7? • Escalation – if process changes, then who alerts? How?

• Impact on Humans? Job description changes Redeploy / Reskill (similar to the impact of other automation throughout history)

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Robot + Human Governance based on experience

• Change Management – Robot is your friend, not competitor • Installation Orientation – ID, systems access, pilot run through • Human Monitor – Assignment, On/Off, Usage Review, Alerts • Rewards & Recognitions for Human Monitors (robot is part of team)

• Robot Eco System Review – Monitor, Digital Lead, Coders, HR, IT • Continuous Improvement – Process, Controls, Performance

Initial Setup

Ongoing Operations

Operations Maintenance

Robotic Process Automation (RPA) | March 22, 2018 | Aptiv Confidential

Just Automate (Three Takeways)

• Get to know RPA (BPO providers, Software companies, User networks)

• Opportunities – wherever you notice repetitive… Accessing of web or other enterprise applications Copying and Pasting Moving files and folders Opening of E-mail and attachments Making calculations Filling forms

• First Focus on the A in RPA, then Govern the R

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