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Body Language Meanings
Slouching
Stiff shoulders
Drum fingers
Arms across chest
Tap foot
Fast speaking
High pitch voice
Not making eye contact
Guidelines for effective Verbal Communication
Speak for yourself Use I statements (make it personal) Avoid speaking for others Be clear and to the point Be aware of the listener and surrounding issues Ask questions for clarity
Steps to being a better Listener
Use eye contact Give your full attention Concentrate don't anticipate Show interest Listen to non verbal clues Avoid judgments Give feedback only when asked Paraphrase what has been said to you back to
the speaker Ask for more information
Listener Activity
On the screen watch the video. Answer the questions after watching the video asked by the teacher.
Steps to being a good communicator
Speak clearly and loud enough to be heard Speak at a good tempo Be a good listener Give examples to support your views Take turns speaking Match understanding of language levels with
listener Only give your opinion when asked
Communication Activity
Break into groups of two. Put your backs together and then follow the teachers instructions.
How to break through a communication
roadblock Use I messages Focus on problem not the person Be willing to compromise Don't be defensive Look for the “good” in the situation Stay calm Realize that you may be wrong Deal with your emotions
Tips to dealing with your emotions
Admit how you feel Talk about your feelings Write out your feelings Work off your feelings Cool off before communicating
The root of poor communications
Stereotypes Racism Prejudice discrimination
Image formed in advance about a group of people
Belief that a certain race is inferior
Like or not like a person without a good reason
Deny some people rights or benefits that others have
Sample Stereotypes
All blonds are dumbLeft handed people are creative
People that wear glasses are smartMales can't cook
Remember, stereotypes are false.
Discussion Questions
Why might some people not be aware of their prejudices?
What can you do to make sure that you do not act on prejudice?
How do people become prejudice?
Discussion Question?
Is it ok to feel anger?What problems can lead to uncontrolled
anger?As you aged, has your anger triggers and
reactions to anger changed?
The emotion AngerFacts on Anger
What makes one person angry may not make another person angry.
Some act before they think.Anger #1 reason for conflict.Some people do not realize that they are
angry.Anger can help people accomplish things.
How to handle Anger
Deny the anger
Turn the anger inward
Avoid the anger
Blame others
Tackle the anger problem
Hints to conflict resolution
Walk in the others' shoes
Empathize
Be aware of feelings
Find the real problem
Explain yourself
Encourage calmness
Be prepared
Be alert to aggressive messages
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