Manager of Client Services or Senior Client Services Manager

8/6/2019 Manager of Client Services or Senior Client Services Manager

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KEITH MARSHAK69-41 261st StreetFloral Park, NY 11004347-992-8686km1130d4a@westpost.net

SUMMARYExtensive experience in account management and clientrelations spanning print and digital mediums. Passionateabout quality and customer satisfaction. Proven record ofefficiency, productivity and profitability via processdevelopment and refinement. Outstanding interpersonal,motivational and presentation skills. Quickly rise tobecome both a product knowledge source as well as a mentorand leader to team-members.

PROFESSIONAL EXPERIENCE

KNOWLEDGE NETWORKS DIMESTORE, New York, NYAccount DirectorSeptember, 2010 - Present*Manage implementation of new mobile functionalities.*Oversee development and implementation of brand surveysfor direct and agency clients utilizing a wide range of

ad serving technologies and systems.*Analyze survey responses in order to provide clients withon-going campaign optimization recommendations.*Manage multiple clients and projects simultaneously.*Lead cross-functional teams in the development andimplementation of new product offerings in response toclient's demands.*Establish best practice documents for clients in order toensure consistent and accurate survey implementation acrossa wide range of ad servers.

Wetpaint, New York, NYSales Planner

July, 2009 - September 2010*Created sales proposals for all Wetpaint properties.*Worked with Sales and Planning Management to establishadvertiser strategies.*Coordinated weekly business activity reports.*Researched marketplace intelligence in order to craft themost effective plan based on RFP requirements.*Performed stewardship of major guys including analyzingadvertiser delivery.*Compiled and maintained inventory and revenue reports inorder to track available inventory and maximize salesrevenue.

MYSPACE.COM, New York, NYAccount SpecialistSept, 2007 - June, 2009*Conducted work flow study which resulted in a 26% increasein efficiency.*Assigned to work with three Account Management teams in ajunior managerial manner.*Co-designed and implemented a national training program forteam retraining and development.*Routinely assigned to troubled accounts which were in

8/6/2019 Manager of Client Services or Senior Client Services Manager

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danger of cancellation in order to drive customer retention.*Trained all new hires on internal processes and procedures.*Received title of "Guru" in recognition of the depth ofproduct knowledge.*Recognized on performance evaluation as being "a true teamleader" and being "passionate about meeting client andcompany objectives."

AMBASSADOR INTERNET PROMOTIONS, New York, NYAccount ExecutiveJan, 2007 - Sept, 2007*Maintained highest percentage of account renewalsmonth-over-month.*Developed largest book of business within one month.

YAHOO SEARCH MARKETING! INC., New York, NYSales CoordinatorSept, 2004 - Jan, 2007*Developed, presented implemented several process revisionswhich increased productivity by 38%.*Implemented multiple cloud-derived tools to speedefficiency and simplify communication with multiple teamsacross the country.

EDUCATIONCity University of Seattle, Bellevue, WA,Bachelor of ScienceMajor: MarketingSignificant Coursework: Principles of Marketing, Advertising& Sales Promotion, Understanding Consumer Behavior,Brand Development & Marketing

http://www.linkedin.com/in/keithmarshakMicroSoft Word formatted resume available upon request.