Maintenance Incentive P.D.S.A. Members Dr. Kenny Miller Doug Wooten Mike James Eric Gilreath Kevin...

Maintenance Incentive P.D.S.A.

MembersDr. Kenny Miller

Doug WootenMike JamesEric Gilreath

Kevin SoutherEddie Odom

Danny Bustle David MartinJim Sherrill

3/21/2006Revised 4/5/2006

Incentive Committee

PlanCustomer Satisfaction

1 What needs

improving Level of satisfaction

2 Current Performance 78% with upward trend

3 Customer And

Requirements

Staff ,Students,& Parents Safe, Clean, Healthy, Orderly & Caring

4

How is this aligned to department mission and goals

Effective & Efficient operations to provide Nurturing,,Caring,Safe, Healthy environment

5

What is the proposed approach to improve results

Improve Communications & Develop an Incentive Program

Customer Satisfaction Data

0

10

20

30

40

50

60

70

80

90

100

2002

/200

3

2003

/200

4

2004

/200

5

SurveyResults %

Percent

DoCustomer Satisfaction

1

What do you as a leader need to do to implement the proposed approach

Gather feedback from team members & validate areas for improvement Advocate for appropriate funding, Report Progress to Stakeholders

2 What do the workers need

to do Recognize needs & work towards

reaching a goal

3 What resources will be

needed Staffing at appropriate level,

Training, Equipment,& materials

4 How will you evaluate

progress

Customer Satisfaction Survey, Work Order completion,& Positive - Negative Feedback

5

Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06

STUDY CUSTOMER SATISFACTION

LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO

STAKEHOLDERS

ACTCUSTOMER SATISFACTION

GOAL \ BONUS 80% + \ $200.00 78% - 79.49% \ $100.00 BELOW 78% \$ 0.00

2005/2006 RESULTS__78_ %

Note; Round results to the nearest whole number Data is from the Customer Satisfaction Survey

Plan Energy Goal

1 What needs

improving Maintaining cost avoidance % in

an upward trend

2 Current

Performance Upward Trend, Top ten in like

markets

3 Customer And

Requirements

Tax Payer & students Reduction in Energy Consumption which results in good stewardship to the Environment

4

How is this aligned to department mission and goals

Effective & Efficient Operations Stretches resources, & saves money. Offsets rate increases

5

What is the proposed approach to improve results

Increase participation through incentive program, & focus on "Green Construction"

Energy Data

0

5

10

15

20

25

30

35

40

45

50

2003

/200

4

2004

/200

5

2005

/Dec

ISS

Regional

National

% Cost Avoidance

National Best at Two Years 30% Edmond

Ok.

Goal For

05/06 17%

Do Energy Goal

1

What do you as a leader need to do to implement the proposed approach

Support, Guide & Monitor Department improvement plan Advocate for appropriate funding, Report Progress to Stakeholders

2 What do the workers

need to do Support, Follow & Deploy

Department Procedures

3 What resources will

be needed

Upper Management Support, Training,& Participation of ALL Staff, Energy Efficient Material & Equipment

4 How will you

evaluate progress Energy Cap Software, &Utility Data

5

Obtain approval from supervisor to conduct improvement cycle Meet With Dr. Holliday 3/23/06

STUDY ENERGY GOAL

LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO

STAKEHOLDERS

ACTENERGY GOAL

GOAL \ BONUS 20% + \ $200.00 17%-19.49%\ $100.00 BELOW 17% \ $0.00

2005/2006 RESULTS_28_%

Note; Round results to the nearest whole number Data is from the Energy Cap Software

PlanAttendance

1What needs improving All areas of attendance

2Current Performance Trend of 90% Attendance

3

Customer And Requirements

All team members to be on the job to operate at an optimum level

4

How is this aligned to department mission and goals

Effective & Efficient Operations, Reducing Response time & Maximizing resources

5

What is the proposed approach to improve results

Encourage Team Members to Exceed the Current level of Attendance through an Incentive Program

Attendance Data

0

100

200

300

400

500

600

700

800

900

1000

2002

/200

3

2003

/200

4

2004

/200

5

Annual Leave

Sick

Other

Days

DoAttendance

1

What do you as a leader need to do to implement the proposed approach

Set a good Example, Support & Establish Accountability. Advocate for appropriate funding, Report Progress to Stakeholders

2 What do the workers

need to do Improve Attendance

3 What resources will be

needed

Wellness Program, Awareness of importance of good attendance

4 How will you evaluate

progress Timekeeper / Personnel

Records

5

Obtain approval from supervisor to conduct improvement cycle

Meet With Dr. Holliday 3/23/06

STUDY ATTENDANCE

LOOK AT PAST DATA SET INDIVDUAL GOAL

LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO

STAKEHOLDERS

ACTATTENDANCE

Note; Round results to the nearest whole number Data is from Time keeper & personal records

GOAL/BONUS $200

$100

$0.0

0-2 days absent $200

3-5 days absent $100

Over 5 days absent

$0.0

Scheduled Annual Leave, Bonus Leave or Comp time do not count as an absenceUnscheduled Annual Leave, Bonus Leave or Comp time does count as an absenceAll sick days do count as an absenceScheduled days must be turned in 5 work days in advanceIf you work 4 hours , you are counted present.

PlanWork Order Completion

1 What needs

improving Increase %

completion Ratio

2 Current Performance 80 % Plus on

Completion

3 Customer And

Requirements

All Staff & Students Completion of all Work Orders in a Timely Manner

4

How is this aligned to department mission and goals

Effective & Efficient use of available resources & staff

5

What is the proposed approach to improve results

Incentive to reward Effective & Efficient Operations

Work Order Completion Data

0

20

40

60

80

100

2002

/200

3

2003

/200

4

2004

/200

5

PercentComplete

% Complet

e

DoWork Order Completion

1

What do you as a leader need to do to implement the proposed approach

Support Guide & Monitor Work Order Completions, Advocate for appropriate funding, Report Progress to stakeholders

2 What do the workers

need to do Work & Respond in a more

Efficient Manner

3 What resources will be

needed Adequate Staff and funds

4 How will you evaluate

progress Internet Based School Dude

Work Order System

5

Obtain approval from supervisor to conduct improvement cycle

Meet With Dr. Holliday 3/23/06

STUDY WORK ORDER COMPLETION

LOOK AT PAST DATA SET GROUP GOAL LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO

STAKEHOLDERS

ACTWORK ORDER COMPLETION

GOAL \ BONUS 78% + \ $200.00 75%-77.49% \ $100.00 BELOW 75% \ $0.00

2005/2006 RESULTS__83__%

Note; Round results to the nearest whole number Data is from School Dude Maintenance Software

PlanSafety

1 What needs

improving Reduction of recordable accidents

2 Current

Performance Improvement over last Three years

3 Customer And

Requirements

All team members, Reducing insurance premiums, Workers Compensation Claims,& lost time accidents. Increase job performance

4

How is this aligned to department mission and goals

Effective, Efficient & Safe work environment

5

What is the proposed approach to improve results

Reward safe work practices with an incentive program.

Safety Data

0

5

10

15

20

25

30

35

40

Total NearMiss &Recordables

DoSafety

1

What do you as a leader need to do to implement the proposed approach

Set a good Example, Support & Establish Accountability. Advocate for appropriate funding, Report Progress to Stakeholders

2 What do the workers

need to do

Work more safely by using safety equipment and procedures.

3 What resources will be

needed

Adequate funding for equipment ,training and incentives.

4 How will you evaluate

progress OSHA Log Book & Workers

Compensation Claims

5

Obtain approval from supervisor to conduct improvement cycle

Meet With Dr. Holliday 3/23/06

STUDY SAFETY

LOOK AT PAST DATA SET INDIVDUAL GOAL

LEVELS SET INCENTIVE AMOUNT TRACK CURRENT DATA REPORT RESULTS TO

STAKEHOLDERS

ACTSAFETY

Note; Round results to the nearest whole number Data is from OSHA Records & personal records

GOAL/BONUS $200 $100

$0.0

No Accidents or Violations $200

1 Written warning Or

Lost time accident = being out one day

$100

Vehicle ticket conviction Or

at fault accident

$0.0

2 Written warningsOr

Accident due to not using P.P.E. or safety procedure

Or Lost time accident =

being out more than one day

$0.0