View
273
Download
3
Category
Tags:
Preview:
Citation preview
Mail Network Optimization Project
Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues
India Post’s revenuesPercent
100% = INR 5,862 crore
48 52
SB & Financialservices
Postalreceipts
9
22
69
International mail
Speed post
Ordinary and registeredmail
Mail RevenueRough estimates in percent
Scope of the project
"Get the core right"
"Modernise the look and feel"
▪ Improve India Post's appearance to make it more trustworthy and reliable for customers
▪ Broad approach to upgrade processing facilities and improve working conditions for employees
▪ Make staff and customers proud of being associated with India Post
▪ Optimise India Post’s mail network from collection to delivery
▪ Standardise processes with focus on quality improvement and reduction in complexity
▪ Establish an effective performance manage-ment structure using KPIs and regular reviews
Approach particularly reflects strong need for immediate tangible impact
Geo
grap
hica
l rea
ch
Speed Post & International mail
First class Second class
Prioritycities
All India 2012
Scenario-based design and pilots Scenario-based design
"Wave 1" "Wave 2" "Wave 3"
2011
Roll-out
Product range
Project Roadmap
Recognition of the efforts
7.1.5
Effort of India Post in implementing MNOP awarded with e-Governance 2012-13 award
National Award for e-Governance
7.1.6
MNOP and Speed Post operations
Objective
• Reach a new level of excellence in speed post handling
• Educate each user in the system the overall perspective and the importance of his/her role in achieving excellence and meeting the commitments to customers
• Adopt standard practices in operations across all handling units
• Bring in transparency by generating viable and transaction specific MIS to improve the monitoring process
What excellence is aimed at?
• Maximize next day delivery of articles within and across cities
• Bring in reliability to the service• Provide efficient after sales service
through increased visibility for the articles passing through the system
• Enhancing the look and feel
What are the changes?
• Optimising the processing centres – introduction of sorting hubs
• Standardising the equipments• Realigning the layout in processing centres to
improve handling processes• Stringent commitment to cut off times in bag
closing processes
Introduction of sorting hubs
• Bag handling process rationalised through introduction of sorting hubs to – reduce the number of bags handled– bring in cost effectiveness– achieve scalability
• 89 SPCs identified as sorting hubs on the national network that can close bags to each other; These are specialised processing centres
• Intra circle hubs introduced to handle mail pieces within the circle
• Booking interfaces not reduced• POs are mapped to hubs• Overall expedited processing, transit and delivery time, reduced
sorting complexity (back-routing to a small fraction of mail notwithstanding)
Rationalising booking and delivery
• Booking and delivery processes are through POs • POs to segregate articles as TD or NTD only and close two bags
to parent sorting hub or IC hub(if available)• 89 SPCs which are now sorting hubs are optimised as exclusive
processing centres• BNPL centres handle articles from bulk customers with large
volumes• MBCs, RMS units and OSAs(collection agents) also book articles• Post offices also accept BNPL articles and maintain accounts of
customers subject to certain restrictions in payment processing
Revising layouts
Sample of new layout Introduction of assembly line functioning in hub
Standardising equipments
Sorting Cages
Bag cutter and stool Tray trolleysRoller containers
Commitment to cutoff times to improve D+1
Non-TD sortingTD sorting (from own POs)
TD sorting (from Rest of India)
Rationale Sort rest of India volumes before outgoing flight
Sort TD from own POs while “waiting” for flight receipts
Sort TD from rest of India after receipt from incoming flight
Receiptfrom PO
Cut-off to ensureflight connectivity
Receipt of itemsfrom other cities
Cut-offfor POs
Performance monitoring through KPI analysis
Inter-national reports
Scan com-pliance reports
Transit analysis within city
Transit analysis across city
Time per leg of transit within city
Time per leg of transit across city
Scans compliance in the entire network
Scan analysis per leg of transit within city
Scan analysis per leg of transit across city
Percent of F-scans in SpeedNet vs. F-scans in IPS1
Share of SpeedNet Delivery scans vs. IPS F-scans (TBD)
Articles processed per hour per FTE
Staff absenteeism
Share of bags without bag labels
Share of articles not processed in SpeedNet
Share of articles closed after cut-off time
Share of missorted articles
Share of articles with missing pin codes
Share of articles not dispatched same set
Percent of F-scans in IPS vs. D-scans in IPS
D+X reports
KPI What does it do?
Measures for international inbound article the efficiency of movement at every step before merger with Speed Post
Support-ing KPIs
Measures for each processing step whether articles got scanned as prescribed
Measures speed and reliability of processing of Speed Post articles from booking to delivery
Supports achieving better D+x and scan performance
1a
1b
1c
1d
2a
2b
2c
3a
3c
4a
4b
4c
4d
4e
4f
4g
4h
3b
IMPACT OF MNOP ON SPEED POST
Distribution of delivery %
35.6131.32
1.13 0.26 0.04 0.04 Percentage of Articles de-livered in D+1Percentage of Articles de-livered in D+2Percentage of Articles de-livered in D+3Percentage of Articles de-livered in D+4Percentage of Articles de-livered in D+5Percentage of Articles de-livered in >D+5D+x performance of Hyderabad for artciles
addressed to Bangalore for the month of Sept 2012
39.26
48.06
9.172.47 0.40 0.64
Percentage of Articles de-livered in D+1Percentage of Articles de-livered in D+2Percentage of Articles de-livered in D+3Percentage of Articles de-livered in D+4Percentage of Articles de-livered in D+5Percentage of Articles de-livered in >D+5D+x performance of Hyderabad for artciles
addressed to Bangalore for the month of July 2014
• Observe that D+1 improved from 35.61 to 39.26 percent• Observe a marked increase in D+2 percentage from 31.32 to 48.06 percent•Observe that together D+1 and D+2 account for 87% of the articles
Improvement in D+1 %
BANGALORE CHENNAI GURGAON-SPC
HYDERABAD KOLKATA MUMBAI NEW DELHI NOIDA
September 12 8.91 16.09 1.74 4.45 42.45 8.41 1.69 3.93
July 14 29.66 30.12 10.52 30.11 87.51 16.2 23.7 21.3
5.00
15.00
25.00
35.00
45.00
55.00
65.00
75.00
85.00
Trend in D+1 percentage achievement of Kolkata SPC between September 2012 and July 2014
D+1
per
cent
age
Observe the improvement in D+1 for articles from Kolkatta to major cities
Improvement in D+X score
Improvement in D+X score at Kolkatta SPC between Sept 2012 and July 2014
Observe the improvement in TD and NTD score
Notice that both target and achievement in TD and NTD performance are reduced
Improved visibility through MNOP
Visibility on transit time
New transit analysis tool helps identify bottlenecks efficiently
Supporting KPIs help
Study of supporting KPIs help reduce errors in article handling
Flight KPI
• This is an indicator of the use of best alternative for air transit
Improvement in visibility
Study of end-to-end tracking helps in improving the visibility, thereby providing accurate tracking data to customers
Lab Exercise
14/02/2014 YRM, PTC, Mys-10, PA-ADP 1.1.29
Speed MNOP
• URL http://mnopdashboard.cept.gov.in/speedpostkpi/– All the concerned offices are provided with user
ids and password
14/02/2014 YRM, PTC, Mys-10, PA-ADP 1.1.30
MNOP and first class Mail
Network• Existing mail offices classified into L1 and L2
offices to handle first class unregistered and registered mail
• 89 L1 offices and 244 L2 offices identified• Post offices mapped to L2 office or L1 office
Mail flow process for I class mail
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Post Office
Level-1 mail office
Level-1 mail office
Level-2 mail office
Level-2 mail office
Level-2 mail office
Level-2 mail office
2.17.33
Permitted only under same circle
Sorting pattern• Post offices prepare two kinds of bags– A TD bag containing unregistered mail – A NTD bag containing unregistered mail– A TD bag containing registered mail– A NTD bag containing registered mail
• POs to retain station articles• L2 offices close bags to parent L1 office and mapped
delivery Post offices• L1 offices close bags to each other• The bags handled are treated as due bags
MNOP
Network redesign for Second class mail
• Existing mail offices handling second class mails reclassified as L1 and L2 offices
• 86 L1 and 241 L2 offices identified• Post offices to close one bag containing both TD
and NTD articles to mapped L1 or L2 offices• POs to place the following bags in M bag– first class TD and NTD bags for both unregistered
and registered mail– Second class bag
Recommended