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Local SEO Strategy and Critical Tactics
@dock29 | http://www.dock29.com/wctpa
presented by Chris Bernard
Google says…It’s all about
Great, Accurate content…
@dock29 | http://www.dock29.com/wctpa
Agenda
• Before website development begins
• GMB done right
• Top secret GMB contact info
• Top Local SE Strategies / Tools / Techniques
@dock29 | http://www.dock29.com/wctpa
Client Profile Interview
1 hour product interview with C-Suite/Directors/Chiefs (discuss the, who, what, when, where and why of the program). Achievement metrics identified.
@dock29 | http://www.dock29.com/wctpa
Keyword Insight
Identify all the keywords to target. Test the keywords to identify the best words to target digitally (there will be a bucket of keywords that must be optimized no matter what the traffic counts – “must haves”)
@dock29 | http://www.dock29.com/wctpa
Resource Mapping
Identify and align all the internal [CLIENT] for [division/area of focus] marketing and content development resources as well as partners and vendors
@dock29 | http://www.dock29.com/wctpa
Comprehensive Competitive Analysis
shared for agreement, enhancement and modifications
@dock29 | http://www.dock29.com/wctpa
Marketing Personas Created
shared for agreement, enhancement and modifications
@dock29 | http://www.dock29.com/wctpa
SWOT Analysis
shared for agreement, enhancement and modifications
@dock29 | http://www.dock29.com/wctpa
Positioning & Content Strategy Created
shared for agreement, enhancement and modifications
@dock29 | http://www.dock29.com/wctpa
Google says…It’s all about
Great, Accurate content…
@dock29 | http://www.dock29.com/wctpa
Now Ready to Start Website Development
Review current website analytics
@dock29 | http://www.dock29.com/wctpa
Resource Alert!
Client Profile download: www.dock29.com/wctpa
Keyword insight process & excel: www.dock29.com/wctpa
@dock29 | http://www.dock29.com/wctpa
Google My Business Done Right
@dock29 | http://www.dock29.com/wctpa
Where to Start?
• Find all Your GMB Listings!
@dock29 | http://www.dock29.com/wctpa
How Does a Listing End up on Google?
• Google creates listings based on data providers (Ex: ExpressUpdate, Acxiom)
• Google users through Google Maps or MapMaker
• Business owners/marketing companies via Google My Business
@dock29 | http://www.dock29.com/wctpa
Business with Storefront
@dock29 | http://www.dock29.com/wctpa
Business with No Storefront
@dock29 | http://www.dock29.com/wctpa
Method 1: MapMaker Search• Google.com/MapMaker
• Search for the city the business is in.
• Search Variations of business name, phone #, website.
@dock29 | http://www.dock29.com/wctpa
Method 2: MapMaker Select a Place
• Google.com/MapMaker
• Edit > Select a Place
• Click around the marker where the business in
• Right click the business name > Open link in new tab
@dock29 | http://www.dock29.com/wctpa
Method 3: Maps Search
• Maps.Google.com
• Search for the city the business is in.
• Start typing business name
@dock29 | http://www.dock29.com/wctpa
Method 4: Google Search• Google.com
• Search for site:plus.google.com + phone # + inurl:about
+ “review”
• Open each URL in new tab
@dock29 | http://www.dock29.com/wctpa
Method 4: (Brand New Addition)
• Google.com
• Search for inurl:google.com/maps + phone #
• Open each URL in new tab
@dock29 | http://www.dock29.com/wctpa
Why Both?• Unverified listings don’t have Plus.Google.com URLs
• I have only seen Google start indexing google.com/maps URLs in the last month
@dock29 | http://www.dock29.com/wctpa
• If you’re on the plus page, click the map to get to Google Maps.
@dock29 | http://www.dock29.com/wctpa
Compile Your List...
@dock29 | http://www.dock29.com/wctpa
Resource Alert!
Google My Business Audit template download: www.dock29.com/wctpa
@dock29 | http://www.dock29.com/wctpa
Finding CID #
From MapMaker
• Right click > View Page Source
• CTRL + F > “cid”:
• Long string of numbers after “cid”:"cid":"179740290298 085994","infoWindow":
@dock29 | http://www.dock29.com/wctpa
From Maps
• Right click > View Page Source
• CTRL + F > ludocid
• The CID will be the string of numbers after “ludocid\\u003d and before #lrd+80026\\u0026ludocid\\u003d376285149384878007#lrd\\u00
CID URLs
• http://maps.google.com/maps?
cid=5264542582139250082
• http://www.google.com/mapmaker?gw=90&cid=5264542582139250082
@dock29 | http://www.dock29.com/wctpa
Remember: If it’s an SAB listing, there won’t be a
MapMaker record so the MapMaker URL will bring up ablank screen.
….fix
From MapMaker
• See all the categories
• Check formatting of address
• See additional business names
@dock29 | http://www.dock29.com/wctpa
From Maps
• See reviews
• See photos
CHECK ON MOBILE TOO!
Common Rules People Break
• Multiple listings for the same business. (unless you have multiple actual storefronts that customers visit)
• Keyword stuffing in the business name.
@dock29 | http://www.dock29.com/wctpa
Common Reasons why Listings getSuspended
Soft Suspension = Listing Becomes Unverified
• URL is a redirect
• Business name contains keyword stuffing
• Multiple listings for the same business
Action: Create new Google account, re-verify the listing, stop breaking the rules
@dock29 | http://www.dock29.com/wctpa
Common Reasons why Listings getSuspended
Hard Suspension = Listing No Longer Exists in Maps/Mapmaker
• Address is virtual
• Business doesn’t exist (pure spam/lead generating
company)
Action: http://searchengineland.com/top-9-reasons-google-
suspends-local-listings-247394
@dock29 | http://www.dock29.com/wctpa
Fighting SPAM
@dock29 | http://www.dock29.com/wctpa
InvestigatingAddress
• Does what’s listed match the website?
• Check Street View. Does it show a UPS store or a residential address? Is there any signage for the business?
• Search the address on Google to see who else is using it
Phone
• Call the phone number, see how they answer the phone.
• Say you’re calling to get directions.• Call from Gmail so they can’t call back
@dock29 | http://www.dock29.com/wctpa
Investigating
Business Name
• Check what’s on signage (street view, drive there take pics)
• How do they answer the phone?
• Check the Secretary of State Website to see what their business license says
• NPPES is great for medical industry
@dock29 | http://www.dock29.com/wctpa
Where to Report?
• Make Edits in Google Maps (email confirmation)
• MapMaker Forum (after 7 days).• Better for unverified listings
• Google My Business Forum• Better for verified listings
@dock29 | http://www.dock29.com/wctpa
How to Edit• If listing is fake (address doesn’t
exist) or a verified duplicate > Places is Closed > Spam
• Unverified duplicate > Place is Closed > Duplicate
• Keyword Stuffing > submit edit to correct business name
@dock29 | http://www.dock29.com/wctpa
Further Reading: http://www.joyannehawkins.com/ultimateguide-fighting-spam-google-maps/
Contacting GMB1. Twitter: https://twitter.com/GoogleMyBiz
2. Facebook: https://www.facebook.com/googlemybusiness
3. Forum: https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB#
4. Phone Support: https://support.google.com/business/contact/business_c2c_l?hl=en&rd=2#cft=5
@dock29 | http://www.dock29.com/wctpa
✓ Faster (no repeating yourself, spelling out words on the
phone… etc)
✓ You get someone in the USA, not India
✓ Better & more accurate advice (PST TIME)
Practitioner Listings• Solo-practitioners are only allowed one
listing total• Allstate: Bob Smith• ABC Dental: Dr Bob Smith
• Public-facing professionals are allowed their own listing (ex: lawyers, doctors, realtors)
• Support staff should not have listings
• If a professional works out of more than 1 office, they can have 1 listing per location
@dock29 | http://www.dock29.com/wctpa
Strategies to Use
• Find out which listing is currently ranking highest and make it the primary listing you try to get reviews on.
• Try to keep categories from overlapping as much as possible
• When categories do overlap (ex: 2 dentists), minimize the profile that ranks lowest.
• Removing the website is a great way to minimize
@dock29 | http://www.dock29.com/wctpa
Example:
@dock29 | http://www.dock29.com/wctpa
*Check which page Google currently ranks highest organically for that term
What About Ex-Employees?
• To fix it, contact Google My Business via Twitter Support or Facebook Support and asked them to mark the practitioner listing as moved to the practice listing.
@dock29 | http://www.dock29.com/wctpa
The “Moved” Feature• Only GMB can do this.
• It takes the “old” address on Maps and 302’s it to the new location
• The “old” listing will completely vanish from Google
• Search and Google Maps, making it impossible for customers to accidentally see.
• Since the listing doesn’t show up anywhere, the “Permanently closed” message won’t show up anywhere, either.
• Reviews from the closed listing will transfer to the new listing (double-check to make sure that happens).
@dock29 | http://www.dock29.com/wctpa
Wrong Hours
• The Tuesday’s confused Google
• Your Website is the Most Authoritative Citation!
• Read more: http://imprezziomarketing.com/seo-blog/seo/whythe-does-google-keep-updating-my-businesshours-a-case-study/
@dock29 | http://www.dock29.com/wctpa
Google says…It’s all about
Great, Accurate content…
@dock29 | http://www.dock29.com/wctpa
Top Local SE Strategies / Tools / Techniques
@dock29 | http://www.dock29.com/wctpa
Here are the Top 10 Basics of Small Business SEO
1. Know your keywords and use them consistently in “e” anything and everything!
2. Implement URL rewrites
3. Use H1 Header Tags
4. Use 1-3 keywords at most per page, 2 of those should be very closely related.
5. Use keyword rich title and meta descriptions.
@dock29 | http://www.dock29.com/wctpa
Here are the Top 10 Basics of Small Business SEO6. Bold your keywords in the body.
7. Use Hyperlinks with keywords in them.
8. Use alt & title tags for images.
9. Use the keyword in the copy 2 to 3 times consistently in the first 200-300 words.
10. Make no excuses
@dock29 | http://www.dock29.com/wctpa
Resource Alert!
Top 10 Basics of Small Business SEO
www.dock29.com/wctpa
@dock29 | http://www.dock29.com/wctpa
Google says…It’s all about
Great, Accurate content…
@dock29 | http://www.dock29.com/wctpa
Plugins
• SEO• Yoast
• Structured Markup• Yoast Local
• https://wordpress.org/plugins/wp-structuring-markup/
@dock29 | http://www.dock29.com/wctpa
Tools
• Google Analytics (analytics)
• Google Tag Manager (analytics)
• Google Webmaster Tools (analytics)
• Raven / Moz (SEO optimizations)
• WebCEO or AWR (SEO rankings and optimizations)
• Screaming Frog (# pages, structure, SEO)
@dock29 | http://www.dock29.com/wctpa
Resource Alert!
Presentation
www.dock29.com/wctpa
@dock29 | http://www.dock29.com/wctpa
Google says…It’s all about
Great, Accurate content…
@dock29 | http://www.dock29.com/wctpa
Chris BernardFounder & Chief Digital Officer
dock29 consultingwww.dock29.com | chris.bernard@dock29.com | 1-888-964-5429 | @dock29
Thank You
Connect & Request at: http://www.dock29.com/wctpa
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