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CUSTOMER SERVICE
LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi)
WE HAVE ANSWERS.
Website: www.lchilimited.comBY OLUWAKEMI ADE-ADENIJI.
A CUSTOMER SERVICE MINDSET
– VERY IMPORTANT PEOPLE SERVING VERY IMPORTANT PEOPLE.
WHAT IS CUSTOMER SERVICE?
Service provided to customers before, during and after purchasing and using goods and services.
C.S is the ability of an organization to constantly and consistently exceed the customers expectations.
One that keeps the customer happy and smiling.
One that gives satisfaction.
WHO IS YOUR CUSTOMER?
YOU NEED TO SEE BEYOND TO IDENTIFY YOUR CUSTOMER.
HE IS KING/SHE IS QUEEN
CUSTOMER MUST FEEL HE/SHE IS THE MOST IMPORTANT.
THREE TYPES OF CUSTOMERS1. THE DISSATISFIED CUSTOMER.
CUSTOMER IS SIMPLY NOT HAPPY WITH THE SERVICE.
2. THE SATISFIED CUSTOMER
SERVICE IS GOOD. HOWEVER, CUSTOMER IS NEUTRAL
THE LOYAL CUSTOMER
THIS CUSTOMER TRUSTS YOU.
QUALITIES YOU NEED
AND MORE. EG HUMOUR, DILIGENCE.
ATTITUDE IS KEY
WHEN LIFE IS HARD AND UNFAIR, DON’T TAKE IT OUT ON YOUR JOB.
CUSTOMERS’ EXPECTATIONS
1. DEFECT FREE PRODUCT OR SERVICE.
2. TIMELINESS WITH TRANSACTION
3. KINDNESS IN INTERPERSONAL INTEREACTIONS.
HELPFUL QUOTESWell done is better than well said.
(Benjamin Franklin).
Always give people more than what they expect to get. (Nelson Boswell).
Your most unhappy customers are your greatest source of learning. (Bill Gates).
It is not the employer who pays the wages. Employers only handle the money, it is the customer who pays the wages.(Henry Ford).
LG - ENJOY
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