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Launching, Measuring and Sustaining Mindfulness in Organizations
Rich Fernandez, CEO
We are a global community making mindfulness and emotional intelligence practical and accessible.
Together, we’re working toward a more peaceful world in which all people feel connected and act
with compassion.
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Why?
Mindfulness-basedEmotional Intelligence in organizations
Launch
Measure
SustainTODAY
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Why?
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Hyperconnectivity
Complexity
Velocity
Volume
Stress & Burnout
PEOPLE
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The Rise of the Social Enterprise
ORGANIZATIONS
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While each of our individual companies serves its own corporate purpose, we share a fundamental commitment to all of our stakeholders
- The Business Roundtable
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The Future of Work, 2022
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International Classification of
Diseases(ICD-11)
“Burn-out is a syndrome conceptualized as resulting from chronic workplace stress...characterized by:● Feelings of energy depletion or
exhaustion;● Increased mental distance from
one’s job, or feelings of negativism or cynicism related to one's job; and
● Reduced professional efficacy”
Autopilot
Aware
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Why?
Mindfulness-basedEmotional Intelligence in organizations
Launch
Measure
Sustain
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How do I start a program in my organization?
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5 principles to get started
1. Embody the work
2. Make the case
3. Pilot, test & iterate
4. Implement strategic measurement & reporting
5. Identify champions
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1. Embody the Work
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Jenée JohnsonProgram Innovation Leader,Mindfulness, Trauma and Racial Equity,San Francisco Department of Public Health
Actual or Extreme Threat of Harm
“Fight, flight or freeze” Helpless to escape
Overwhelms body and brain
Dysregulation
Event
Effect
Experience
Lasting adverse effects
+
Trauma: Event, Experience, Effect
SFDPH Trauma-Informed Systems; Herman, 1997; Van der Kolk, 2005; DSM-5; SAMHSA; Siegel, 2012; Bloom, 2013
Dis-integration+
Trauma-Informed Systems: SFDPH Core Principles
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Jenée JohnsonProgram Innovation Leader,Mindfulness, Trauma and Racial Equity,San Francisco Department of Public Health
“The Search Inside Yourself program has given us rich skills to
foster the relationships and connections we need to be our
best selves. We are using these skills to
develop a healing public health system that is not trauma inducing
but is mindful and deliberate in how we treat each other and the
communities we serve.”
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2. Make the case
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Employee Engagement
Operational Excellence
Values & Purpose
Impact & Growth
Mindfulness
Emotional IntelligenceSelf-awareness, self-management, motivation, empathy, social skills
Enhanced Leadership
Empathy, compassion, ethics, values, trust.
Sustain PerformanceFocus, productivity,
collaboration, innovation, effective decision-making.
Enable Well-Being
Sense of purpose, engagement & motivation, stress
management skills, improved health
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3. Pilot, test & iterate
Marcus King, Learning and Development ManagerST Microelectronics
“We first conduct many needs assessments and open up feedback sessions.
(What we learned was that) Employees wanted training that would help them develop and grow not only their business skills, but also their social skills…and ways to connect with others.”
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4. Strategic Measurement & Reporting
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Training evaluation levels
Level 1: ReactionSatisfaction with the program
Level 2: LearningChanges in knowledge, skills, attitudes
Level 3: ApplicationChanges in on-the-job behavior
Level 4: Business ImpactBusiness impact variables and metrics
Level 5: ROIProgram benefits vs. costs
Kirkpatrick model
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5. Identify champions
Gesa HauserSenior ManagerExecutive Development
“The most important human capacity needed in the 21st century is the ability to Search Inside Yourself. There are these vast resources within us that can engage, enable and empower us to be good human beings, smart professionals, and responsible global citizens."
Norbu Wangchuck, Former Minister of Education, Bhutan
2018: Train-the-trainer program
2019: All 10,000 school teachers in Bhutan receive SIY training
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Recap:5 principles to
get started
1. Embody the work
2. Make the case
3. Pilot, test & iterate
4. Implement strategic measurement & reporting
5. Identify champions
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Why?
Mindfulness-basedEmotional Intelligence in organizations
Launch
Measure
Sustain
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Alignment with metrics that matter
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Search Inside Yourself Program @SAP
Peter BostelmannChief Mindfulness Officer at SAP
Mindful Leadership Summit, 2018
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Ministry of Education, Bhutan
Resilience Growth Mindset
Source: Search Inside Yourself program surveys. n=2,983
Q10. I feel that I can bounce back quickly after an emotionally challenging situation
Q28. When faced with a difficult situation, I focus on potential opportunities
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Why?
Mindfulness-basedEmotional Intelligence in organizations
Launch
Measure
Sustain
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5 principles to
sustain
learning
&
practice
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1. Create a sustained learning journey
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Example: The Search Inside Yourself Model
1 2 3 4
In-person28-day
challenge (digital)
Webinars&
Micro-learning
(ongoing)
Application &
IntegrationToolkit
5
AdvancedSeries
(modular)&
Train-the-Trainer
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2. Support a learning
community
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3. Keep it Practical
&Accessible
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CaseStudy
4. Ongoing Measurement
5. Socialize the outcomes
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5. Socialize the outcomes
Mindfulness Session @ SAP
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Why?
Mindfulness-basedEmotional Intelligence in organizations
Launch
Measure
Sustain
Learn more and download resources at:
siy.li/leadership2019
Thank you!
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