It’s not WHAT you say, It’s HOW you say it… Communication Skills

It’s not WHAT you say,It’s HOW you say it…

CommunicationSkills

Objectives:1. Learning attitude and process2. Improving from where we are, who

we are3. Better presentations4. The 7-C’s of Writing5. Writing skill development

The learning attitude?

Nobody can teach anybody

anything!

What is learning?How do we learn?Where do we learn it from?When does it stop?Who is responsible for it?

The matrix of learning

I don’t knowI don’t know

I knowI don’t know

I don’t knowI know

I knowI know

What is it?

I know you believe you understand

What you think I saidButI am not sure You realize whatYou heard is notWhat I meant…

““The first step in good The first step in good communication is to communication is to stop assuming that stop assuming that

the other person the other person understands what you understands what you are saying, because are saying, because you understand.”you understand.”

Bryson, 1991

Myths about Communication

We communicate consciouslyWe communicate with wordsNon-verbal communication is silentWords mean the same thing to

everyoneWe communicate when we speakMessage sent is the message receivedInformation is never too much…

ConceptsCommunication is a two-way processWords Mean Different Things to Different People.

The Initiation of a Message Provides No Assurance It Has Been Received.

Communications Often Become Distorted as They Are Transmitted.

Communication of Content

Channel choicesIn personTelephoneEmailWrittenThird party

How We Communicate• CVs, Resumes• Email, Web site, FAQs • Letters, Newsletters, Brochures, Articles,

Catalogs• Advertisements, Notice Board,

Pamphlets, Signs, Press Release• Presentations, multimedia, talks• Reports, Manuals, Proposals, Books

Communication is all about

establishing

good relationships!

Attributes of effective communication

Invalidation:SuperiorityRigidityIndifferenceinflexibility

Validation:RespectfulFlexibleTwo way

communicationIdentify areas

of agreement

The four skills:

ListeningSpeakingReadingWriting

WritingReadingSpeakingListening

Group Presentations

1. Greet and smile

2. Introduce yourself and the subject

3. Present quality with confidence

4. Answer questions

5. Thank the audience

Writing Skills Development:Daily diary

Emailing/ chatting

The letters we’ve forgotten…

Challenge closesFilling in the exercise:

letters/cards/invitationUnscrambled letters

ThankYou

It’s not WHAT you say, It’s HOW you say it… Communication Skills

Documents

CSE 403, Spring 2006, Alverson Pitching Project Ideas Pragmatic Programmer Tip: It’s Both What You Say and the Way You Say It There’s no point in having

chuffmedia.com · Web viewRegarding the single Ferris & Sylvester say, “Quite simply, it’s a love song. It’s all the things that we often want to say - ‘I love you, please

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You mean You should say You should NOT say Why not?handelsblatt.business-spotlight.de/.../Guides/107_False_Friends.pdf · You should say... You should NOT say... ... false friends

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Cremation Utah - It’s Time to Say Goodbye

IT’S NOT ONLY WHAT YOU SAY, BUT HOW YOU SAY IT · I. Overview of Nonverbal Communication II. Advising Theory III. Implementation & Examples What to expect:

It’s all in how you say it! - Home - Institute for Luxury Home ... October webinar...It’s all in how you say it! Terminology, scripts, and magic questions to help you capture,

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When They Say… You Say - National Right to Life · National Right to Life Committee 5 6/13 When They Say… You Say Questions and Answers 1. It’s not a baby/person. When a woman

It’s not what you say, but how you say it. Terri Richardson, M.D. African American Center of Excellence Kaiser Permanente Colorado March 12, 2013 Linguistic

DELIVERY! It’s not just what you say, but how you say it

“It’s Time You Stop Testing” – When to Say This?

Integrity means choosing to be truthful in whatever you say and … · 2020. 10. 14. · Whatever You Say and Do Whatever you say and do be truthful. Sometimes it’s easier to tell

When They Say You Say - nrlc.org · PDF fileNational Right to Life Committee 3 5/14 When They Say You Say 5 Basic Categories of Arguments ARGUMENT 1 – It’s not a human being/person

By Katelyn Mardis. How Can I Say Happy New Year? In China, you say “Chu Shen Tan”. In France, they say “Bonne Annee”. In German, it’s “Prosit Neujahr”

DiD you say “free”? - Deloitte US · did you say “free”? 9 new opportunities for everyone – not only retailers. And it’s not just the current value chain that can spawn

What you could say… It’s difficult to know God as he is infinite You could discuss language people use to explain what he is like – father… Could say

IT’S TIME SAY GOODBYE