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Algorithms & Machine Learning
IT Operations for the Next Ten Years
Dominic Wellington – Chief Evangelist | @dwellington
2IT used to look like this
Now IT looks like THIS!
Application PerformanceMonitoring
Log Tools
Network Monitoring
ServerMonitoring
SIEMBizData
That face customers
make when IT is
down
Human Brain Has Limits
Alert to TicketOverload
95% of tickets are not actionable
ProductionEnvironments
Billions of metrics,events and alerts
per day
Human Brain
Limited to 7-9 itemsfor ~10-15 seconds
“
Algorithmic IT Operations (AIOps) by Gartner
▪ Proactive insight
▪ Intelligent notification
▪ Intelligent collaboration
▪ Workflow automation
▪ Causal analysis
▪ Decision support
Ref: Innovation Insight for Algorithmic IT Operations Platforms by Gartner 2016
Founded 2012
Why Moogsoft?
Domain Expertise
Analyst Recognition
How do you do that?
Grap
hE
ntr
op
y
Tim
e
Occu
rren
ce
Wh
itelisti
ng
Bla
ckli
sti
ng
En
tro
py
Netw
ork
Pro
xim
ity
Textu
al
Sim
ilarit
y
So
ft
Fu
zzy
Matc
hin
g
Dynatrace
Splunk
Solarwinds
Zabbix
VMware
ACE
StreamingEvents Situations
MonitoringTools
Lightweight ACE definitions route data to
algorithms
Firewall Incident31/03/2017 08:42:13CRM, Website and Order Services Impacted
Database Incident01/04/2017 15:13:22BI Service Impacted
Storage Incident02/04/2017 21:47:09Payment Service Impacted
Real-Time AlgorithmsDetect Features as Clusters of Events
Algorithmic Clustering Engine (ACE)
Moogsoft AIOps Benefits
Detect 4-9 hours earlierthan legacy IBM Netcool
34% reduction inincident tickets
Reduce Noise
66% reduction in customer reported
incidents
75% reduction inrepeat incidents
Reduce Time Reduce Costs
75% reduction inoperational noise
43% ReductionIn MTTR
What Can Moogsoft AIOpsDo For YOU?
Enable DevOps / Agile / CI-CD
Minimise Service Disruption
Retain Staff Knowledge
Minimise Operations Costs
Thank You!
www.moogsoft.com
@moogsoft
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