Ip - Oracle Fusion Middleware Forum Enterprise Mobility

Enterprise Mobility Case Study

16 July 2012

About Intelligent Pathways

• Australian technology company founded in 2003• Specialising in enterprise integration and application

development• Our approach is aligning technology with business

objectives• Strong track record of delivery• In depth knowledge of Oracle Fusion Middleware; early

adopters of SOA• Enterprise Mobility Product Offering

About the Client

• Global Medical Device Manufacturing Company• Local initiatives

–Operational Excellence –Customer Satisfaction

• Mobile salesforce– Customer Relationship Management– Day to day sales in Accounts

• Back office support staff– Supporting customers & sales representatives – Complete Sales Orders

Why Oracle

• Existing Customer with large Oracle footprint– Global preferred vendor for DB and ERP

• Looked at B2B EDI Replacement with Oracle Technologies– Oracle B2B and FMW a good fit

• Global consolidation of ERP and satellite systems– Global standard B2B Integration processes– SOA Platform a must

Why Intelligent Pathways

• Good reputation for delivery for client in the same industry– From backend IT projects to business facing projects

• Established credibility with IT and engaged for business facing applications

• Good fit as we have product and services capability

• Local initiative needs a local partner

Solution needs to address

• Inconsistent approach to ordering equipment

• Incorrect Order details– Lost in translation between customer, sales rep and support staff– Complex tailored orders down to individual customer staff

members

• Inefficient process to approve the order details

• Hard to meet SLAs on delivery – Order changes occurring during pick and pack

Mobility Challenges

• Disconnected mode– Design of technical process orchestration to deal with no input

from users who are disconnected– Design mobile device application to still function when users are

disconnected

• Limited functionality in disconnected mode– Reference data is an issue

• Network performance– Data transmitted needs to be minimised

• User Experience– Same functions across multiple delivery channels with different

experience– Standard device widgets where possible

Project Challenges

• JDE Version 8– No Business Services– No Synchronous Transactional Integration– Hard to understand data model

• Fault Tolerance and Infrastructure Stability– No control over public networks

• SLAs and User Expectation– High available front end– Low available back end– JDE is brought down for 3 hours each night for backups

• Operational Support– Mix between in-house and outsourcing

Solution Concepts

Solution ConceptsForms•Replace ‘pen, paper and clipboard’ •Delivered across mobile channels•Online and Offline

Solution ConceptsWorkflow•Process Automation•Human or System Interaction•Initiated via Forms or other Inbound channels

Solution ConceptsHuman Tasks•Supports Human interaction with workflow•Presented based on roles•Perform one step in the process•Online only

Solution ConceptsReference Data•Supports Data Entry in Forms and Tasks. •May be static, or based on data sourced from enterprise systems•Standard format so that it can be ‘plugged into’ tasks and forms.

Solution ConceptsBusiness Services•Services provided to support workflows.•Abstraction on enterprise systems.•Using Oracle Fusion Middleware

Forms and Flow

Technology Enablers

A viable alternative

SOA and Enterprise Mobility

Solution Component Architecture

Data Integration and Caching

Data Integration and Caching

Solution High Level Process

Process Orchestration

Process TasksSubmit Sales Order

Process TasksCreate Sales Order

Process TasksComplete Sales Order

Process TasksApprove Sales Order

In Summary

• Mobile Mediation– Reducing Data Transmission– Dealing with Disconnected– Transform data into either Reference Data or transactional data models

• Caching Data for Performance– Depends on Information Model and Service Design– Cache in the cloud– Coherence is good for this

• Solution paradigm – Mobile Workforce Data Entry– Process Automation

• Tradeoff: Maximise reuse while offering custom user experience• Up to date technology

– High cost in service enabling ERPs from the 90s

Thank you for your time.