Introduction: The Characters MargaretBob Andrew The Proposal Movie Clip

MOVIE NIGHT

Introduction: The Characters

Margaret Bob

Andrew

The Proposal Movie Clip

Overview Acting Politically and Gaining

Power Communicating Effectively

Scene 1Scene 2Scene 3Scene 4Margaret and Andrew’s Conversation in the OfficeMargaret Walking to her OfficeArgument Outside Bob’s OfficeConversation in Bob’s Office

SCENE 1Margaret Walking to her Office

Two-Way Communication

“Instant Message with Office”Sender : Woman employeeEncoding: Electronically messaging statusMessage & Medium: “It’s Here!”Channel: IM program <colBooks>Decoding: Each employee’s work computerReceiver: Every employee in the departmentFeedback: Employee’s rush back to work

Effective communication among employees

One-Way Communication Communication Apprehension – People

immediately get to work because they want to avoid communication with MargaretEmployees try to avoid Margaret as much

as possible:○ Walk the other way○ Freeze up against wall○ No eye contact○ Pretend to be occupied on the phone

Margaret does not have much interactions with employees

Power

Legitimate Power: Power to influence behaviour by being around the employeesEmployees appear as if they are working

and not being lazy○ Employees go from their casual chatting with

one another and magazine reading to doing work without hesitation when Margaret is around

SCENE 2Margaret and Andrew’s Conversation in the Office

In Margaret’s Office…

Power:Margaret looks professional/acts

professional: gets down to business right away

Be visible: Margaret toots her own horn to Andrew saying that she got Frank to do Oprah

Communication:Communication Process:Margaret and Andrew are both senders and receivers.

Messages are encoded and decoded based on rapid exchange of of words and symbols.

this channel contains the most mid-channel richness because there is face to face communication. Despite the fact that eye contact is usually missing, the overall message is understood by Andrew.

-encoding and decoding message- Such conversations have happened before. The

encoding and decoding processes are in sync with each other. Everything is so routine, that there is little room for miscommunication.

This scene is a high capacity information channel.

SCENE 3Conversation in Bob’s Office

In Bob’s Office… Power:

Appear indispensable: Margaret is able to get Frank to do Oprah. Bob’s inability to do so is what ultimately leads to his firing.

Support your manager: Bob respects his boss’s wishes and doesn’t interject during their fight-he lets her talk, he supports her even though he thinks that she is a “witch”

Communication:Communication Process: incongruity between

message and medium○ GOOD- Margaret personally went too office

instead of just firing Bob on the phone. ○ BAD – Margaret brought her assistant to a

conversation that should have been between herself and Bob.

non-assertive/aggressive delivery – within the office the message delivery styles are more assertive than aggressive.

Upon hearing “the news”, Bob remains calm and tries reasoning with Margaret

overall nonverbal communication- air of superiority

Margaret leans on a table- rigid, rude, aggressiveAndrew- at request of boss he is quiet, averted,

he doesn’t seem to want to be involved in the conversation: non assertive

SCENE 4Argument Outside Bob’s Office

Communication

Assertive Aggressive Aggressive Actions

Yelling, insulting, finger pointing, threatening Response Styles that Foster

DefensivenessMargaret becomes defensive of her decision

towards Bob Noise: There is emotional noise as Bob

and Margaret focus on personal attacks

Communication

Andrew does not participate in the argument and tries to have minimal involvement by sitting down on a tableHe is blending himself in with the rest of the

employees in the department who are listening in on the argument between Bob and Margaret

Legitimate Power Both Margaret and Bob are trying to exert power and

influence against each otherMargaret using her legitimate power while Bob holding his

values and beliefs Idea is whoever holds the strongest position in the end will

winBob intends to pressure Margaret to change her mind by

having the entire department’s employees to be the audience

Bob underestimates the attack from Margaret○ Margaret becomes defensive and attacks Bob on a personal

levelMargaret out strengthens Bob

○ Bob is out of the game

Coercive Power

Coercive PowerThreatens to have Bob armed escorted out,

film it and post it on youtubeMargaret has the power to punish

employees, so everyone is afraid of her and thus, appears to be doing work diligently when she is around

Margaret and Bob: Pros and cons in the way they conducted

themselves in the workplace Andrew:

Transparent in the way he conducted himself

Summation…

The End?