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Interviewing Techniques
1April 21, 2023 SCORE Chapter 23: Rochester
2April 21, 2023 SCORE Chapter 23: Rochester
Learning Objectives
TMWBAT: Master 1 interview techniques to identify
the most qualified candidates. Develop a master guideline of questions that can
be used repeatedly & uniformly
3April 21, 2023 SCORE Chapter 23: Rochester
Illegal Questions In US, there are:
Civil Rights Law of 1964 preventing discrimination
Americans with Disabilities Act which prevents discrimination based on physical limitations
11 Protected Categories
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Age Marital Status
Color Pregnancy
Creed Race
Disability Religion
Ethnicity Veteran Status
Gender
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Job Description
Title Reports to: Scope of Responsibility Grade or wage range Comparable Job Duties & Responsibilities “All other duties & responsibilities as required by
management.”
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Skill Sets
Technical skills What shows upon their resume Computer Work experience Education / degrees
Performance skills: [How do you discover these?] Does not show up on their resumes Work ethic Character Decision-making Critical thinking
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Behavior–based Questions
The best predictor of future performance is past performance
Hypothetical questions get hypothetical answers in response. So what, in fact, did you learn about the candidate’s qualifications?
BBQ questions the candidate on actual experiences in their previous jobs
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How to Ask BBQ?
“Give me a specific example of the time when you…. [skill set]”
“In your current job describe how you handled a [specific customer problem] “
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2nd & 3rd Level Questions
“Give me a 2nd example.” “Give me another example.” “What did you learn about past experience?”
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Contrary Evidence Questions
“Give me a specific example of a time when you were not successful in that [skill set].”
“What did you learn from that experience?” “Who did you turn to for assistance?” “Did you involve your manager from the
start? If not, why not?” “How did that change your work habits or techniques?”
Example
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To learn about: Technical Skills in Electrical Engineering
First Question “Give me a specific example of a project that you worked on dealing with GPSS.”
Follow-up Question “Give me another example. How did that differ?”
Follow-up Question “Give me a 3rd example. How did that differ from the other two?”
Follow-up Question “What did you learn from these experiences?”
Contrary-Evidence Question
“Give me an example of a time when you managed an engineering project & it did not meet specifications or timelines.”
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Strategies for First 3 Interviews
Skill sets & technical abilities Work ethic & performance skills Chemistry with other team members
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Closing the Interview
“Thank you very much for the opportunity of getting to know you. If you are 1 of the top 3 candidates for this position, you can expect a call from me within 24 hours.”
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Realistic Job Preview
Provide the candidate an opportunity to sit in on a live-time preview of what the job actually entails.
Then debrief on their: Observations Comfort level Applicable skill sets Commitment to be able to execute on this job
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Final Offer
[Check with HR specialist or attorney for forms & procedures]
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