Instant Edge enables Kautex’s Global IT Organization … Edge - The...Title Microsoft Word -...

CLIENT SUCCESS STORY

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Instant Edge enables Kautex’s Global IT Organization to drive their Digitalization Initiatives

The Target: Do More, with Less

“56%ofProjectsstillfailtodeliverValueon-Time&on-Budget-andonly3%duetoTechnologicalProblems”-accordingtoacomprehensiveMcKinseystudyoffailedinitiatives.Kautexdecidedtoavoidthistrap,andINSTANT EDGEhelpstheirglobalInformationTechnology(IT)organizationtodeliverontheirpromises:

Asatier-1automotivesupplier,theywentthroughanumberofcrucialbusiness&(information)technologytransformationsinrecentyears.Buttherearecleartrendstoindicateachangeinatmosphere:

“OurBusinessexpectsustobemuchmoreresponsiveasITthanwhatmighthavebeenacceptableinpastyears.Theydemandagilityinhowweapproachinitiatives–improvingourdeliverytimelinewhilekeepingoutputofqualityhighandcostslow”statesDirkHauke,ChiefInformationOfficer(CIO)&VicePresidentIT.Hecontinues:

“TheroleofITissignificantlychanging.Itisnolongersufficienttoprovideandsupportapplicationsortooperateunderlyinginfrastructure–wewillbecomeanenablerofthedigitalizationofbusinessprocesses–supportedbystandardizedcloudservices”.

Thatresultsinahighernumberoftransformationinitiatives-i.e.projects-whichneedtobesupportedandstructurallyorganizedinprogramsandportfolios.ITmusthelpbusinessorganizationstoplan&executethoseideas,butatamuch-reducedoverhead.

Agilityprinciplestospeedupprocessesandorganizationaldesignshelp,butstrong,efficientlyintegratedgovernanceprocessesareimperative.

Experiencesfromlarge-scaleSAPandotherbusinessprocessharmonizationinitiativescomeinhandyinthiscontext,and–ifappliedwell–enableITorganizationstotakealeadingroleinpushingforbusinessresults.

Doingmoreinthesametimeframe,withfewerresourcesiskindofwhatsignifiestheautomotivesupplierindustry,andITcontributesitsparthere,too.But:Digitalizationisincreasingthespeed.

Keepingallthoseballsintheairrequiresastrongintegrationofrelatedprocesses–providingthebirds-eyeviewofalarge-scaleportfoliodowntooperationaldetailsofeverysingleinitiative:

ThisiswhereINSTANT EDGEisgivingusaclearadvantage!DirkHaukeChiefInformationOfficer(CIO)&VicePresidentIT

CLIENT SUCCESS STORY

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The Journey: Piloting a new Approach

OneofthefirstinitiativestobemanagedonINSTANT EDGE isaSAP-basedtemplaterollouttoaNorthAmericanmanufacturingfacilityinLavonia,Georgia(GA).

“ThetraditionalapproachofhavingaprojectteamsupportedbyasizablePMOisnoten-vogueanymore,aleaner&morepragmaticapproachisrequired”statesAxelFrankenbach,DirectorITSolutionsGlobalwhoisaccountableforallapplicationsthataredeployedgloballyatKautex.

Lessonslearnedfromlarge(r)transformationinitiativeinthepastwereavailable,butthetransitiontoamorecompactapproachwasstillachallenge.Axelelaborates:

“Weneededaplatformthatallowedustoplan,designandexecutetherolloutprojectinanintegratedmannerwithouthavingateamtogovernit–especiallyconsideringtheexpectedvolumeofchangerequeststhatourbusinessmightraise.

Traditionalapproachesfallwellshortgivengapsinintegrationofdataandprocesses,resultinginalossofteam,businessandcustomersatisfaction.INSTANT EDGE enabledustorun‘lean&mean’”.

Asaresult,thetraditional,dedicatedPMOteamwasnotrequiredanymore–empoweringprojectmanagers&teamleadsonthegroundtoperformtheirworkmoreeffectively,andremovingthe‘clerical’workinshiftingdatafromAtoB,creatingstatusreports,etc.Instead,theplatformsuppliedtherequiredfoundation.

Additionally,workinginadistributedenvironment,withteamsbeinglocatedinBonn(Germany),Lavonia(US),andBangalore(India)typicallyprovidesforanumberofcoordinationchallenges:“Itwasimportantforustohavequickturn-aroundsonplanningcycles.

Regardlessofwhetherwearetalkingabouttheschedulingforafit/gapworkshopwithdozensofchangerequestsortheplanning&executinghundredsoftestscenarioswithrapidreactiontobreak-fixes,theintegratednatureoftheINSTANT EDGEplatformwaskey.”

statesFrankBretthauer,ITProjectCoordinatorfortheLavoniaRolloutProjectatKautex.

KautexLavonia(GA)ManufacturingFacility

Real-timeprogresstransparency,theabilitytoplaceclearaccountabilityforapieceofworktoaparty(Businessvis-à-visIT),andtheholisticintegrationofworkflowstoraise&approvechangerequestswerekeycapabilitiesthatwevalued.

AxelFrankenbachDirectorITApplicationsGlobal

CLIENT SUCCESS STORY

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Managing Demand: in a Structured Fashion

Besidesrunningactualprojects,thereisaconstantneedtoensurethatnewideasaremanagedeffectively.Notonlydoemployeesclose(r)tooperationaldetailshavegreatideasonhowtoimprovethestatus-quo,buttheyalsohaveadesiretoknowwhathappenedtotheirsuggestionsoncetheysubmittedtheiridea.

Furthermore,aninnocentlookingimprovementcanquicklyspiralintoamoresizableendeavor,warrantingastructuredapproachtogovernit.So,youdonotwant‘stealth’initiativestojustbeingbornwithouttherightamountofoversight–otherwiseagilityturnsintochaos.

“Thefirststepistotakestockofthestatus-quo,thenyouintroduceasimple-yetpowerful-governanceprocesstoensurethatnewinitiativesaregoingthroughtheirnecessaryrequest&approvalprocess”explainsMarkusLehberger,DirectorITOperationsGlobalatKautex.Hecontinues:

“Itcanattimesbesurprisingtoseenowmanyinitiativesactuallyshouldqualifyas‘projects’onceyoutakeastructuredapproachtoit”.

Now,notallimprovementideasrequiretheoverheadofaformalizedproject,butstillhaveanimpactinanexisting,fully-loadedportfolio:

“Weneededaplatformthatallowedourendusers–andImeananyuser–tosubmitanidea,andtoallowustoturnthatideaintoaprojectifneeded–nicelyembeddingitintothealreadymodeledportfolioofwhatwedoday-by-day,providingthenecessaryoversighttofocusonexceptions.

ThatplatformisINSTANT EDGE.”statesMarkus.

Plotting a Path Forward

BesidesmodelingtheactualITportfolioofinitiatives,governingdemands,facilitatingnewprojectrequests,andplanning&executingoperationprojectsdowntotaskleveldetails,KautexisdiscussingthenextlayerofprocessestosupportonINSTANT EDGE:

“WewanttostrengthenourinternalsupportprocessesbyprovidinganIT-internalServiceDesktostructureincomingincidentsfromtheendusercommunityrelatedtoourself-managedapplications”clarifiesMarkus.

Withthatmeasure,thecradle-to-gravevaluepropositionisfulfilled,byaddingITServicesManagementcapabilitiestotheKautexITworld,tomanagedefectsandincidentsoutsideofprojectsinacost-efficientmanner.

“WewanttoinvestigatewhichbusinessprojectswecanmoveontoINSTANT EDGEtogobeyondIT.Therearecertainlyalotofopportunitiesoutthere.”Dirkconcludes.

Wewerelookingforasoftwarevendorthatwasopentoourwaysofdoingbusiness,andwhoprovidestheflexibilitytoreactquicklytonewideas&suggestions.

INSTANT EDGEisthatpartner!

MarkusLehbergerDirectorITOperationsGlobal

CLIENT SUCCESS STORY

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KAUTEX: Who we are

With32facilitiesin14countries,weareoneofthe100largestautomotivesuppliersintheworldintermsofsalesvolume.

Well-positionedasthepartnerofchoiceforourcustomers,wedevelopandproduceblow-moldedfuelsystems,selectivecatalyticreductionsystems,clearvisionsystems,enginecamshaftsandplasticindustrialpackagingsolutions.

Fromthefirstblow-moldmachinein1949toourlatestfullplastichybridtank,wehavemaintaineda“firsttomarket”trendwithregardstoourproductsandinnovation.

Withmorethan6,000employeesacrossfourcontinents,workingsuccessfullymeansworkingtogether-withindepartments,cross-functionalteams,withourcustomersandsuppliers.

Itmeansstayingcurrentonthemarketconditionsandlookingforopportunitiesanddrivinginnovationthatmeetstheneedsofourcustomers.

FromManyComesOne:

Weareamultitudeofcultures,perspectives,backgroundsandskillsetsfocusedoncreatingcommon,globalprocessesandofferinghighquality,costeffectiveproductsandservicestomeetthedemandsofourcustomersworldwide.

TEXTRON: The Company

Textronishometoglobally-recognizedbusinesses,organizedwithinfivesegments:BellHelicopter,TextronAviation,Industrial,TextronSystemsandFinance.

Ourbusinessesproducehundredsofproductsforcustomersaroundtheworld,inarangeofindustriesspanningaerospaceanddefense,specializedvehicles,turfcare,fuelsystems,andtoolsandtestequipment.

Withaworldwidepresencesupportedby35,000peopleinmorethan25countries,throughoutitshistory,Textronhasbeenthesourceofground-breakingtechnologiesandnumerousindustry-firsts.

Manymajorstepsintheevolutionofaircraft,rotorcraft,armoredvehicles,electricalvehicles,toolsandautomotivesystemshaveemergedfromourproductdevelopmentlabs.Wewillcontinuallyinvestinnext-generationproductsandservicesdesignedtowininthemarketplace.

CLIENT SUCCESS STORY

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Instant Edge Platform: Overview

INSTANT EDGEhelpsbusinessestointegrate&automateprojects&processesoftheirdigitalizationinitiativesontoasinglecloudplatform.

Digitalenterprisesofthenearfuturearemuchmoreproject-centricthantheyaretoday,requiringgoodgovernanceandoperationalsupporttodeliverthoseinitiativessuccessfully–thatwillonlyworkiftherightprocessesruntightlyinawell-orchestratedfashion.

WebringtogetherprocessesthatactuallybelongtogetheronONEsingleplatform,aPerfectFusion™ofBusinessProcessManagement(BPM),ProjectPortfolioManagement(PPM),andITServicesManagement(ITSM),resultingin:

Youcanchoosebetweendifferentdeploymentmodels(publicorprivatecloud)withaflexibleyetsimplepricingmodel(monthlyoryearlycontractdurations).Whatalloptionshaveincommon:Yourdataissafewithus!

CONTACTUS

Wanttoknowmoreaboutthisorotherclientsuccesses?WanttobetterunderstandhowInstant EdgecanhelpyoumakeadifferenceinyourjourneythroughDigitalization?

Feelfreetocontactus:success@instant-edge.com

ü CompleteTransparencywithoutDelaythroughflexible,Real-TimeCockpitsofeverythingthatmovesinyourInitiatives

ü ProcessGovernanceenforceablenowthroughPre-ConfiguredBestPracticesContent

ü AllyourInitiativesunderControlviaaflexible(Multi-)Project,Program&PortfolioManagement

ü EntryBarrierofnoneforyourUserstorapidlycraftProjectStructures(WBS),Schedules&providingProgressFeedback

ü NomoreDataInconsistenciesthankstoCradle-to-GraveIntegrationofProject,BusinessProcess&ServicesManagementProcesses

ü IntegratedRequest&ApprovalProcedurestoenableAuditComplianceandtokeepallrelevantStakeholdersintheloop,anyplace&always

ü ManageyourResources(regardlessifpeopleor‘hard’assets)withcapacity&availability,executingrealisticPortfolios(poweredbyArtificialIntelligence*)

ü (Cost)FlexibilityofaCloudProduct,butwiththeConfigurationPowerofanon-premiseSolution

ü BuildforMobilewithonOpenSourceTechnologywithsecureCloudAccessfromanywhere,anytime

ü Acost-effectivecloudsolution,runasaSoftware-as-a-ServiceModel(SAAS),buildonhigh-performingopen-sourcesoftwarewithastrongmobile-firstdevelopmentapproach.

PROJECTPORTFOLIOMANAGEMENTPPM

ITSERVICESMANAGEMENTITSM

BUSINESSPROCESSMANAGEMENTBPM

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